Don K.
Yelp
first I want to say, I support small businesses. This is a franchise business.
This is a tough yelp rating for me but I'll break it down
1)Easy of ordering through the app: No complaints , a little cumbersome when you create your account, no integration with Apple ID or Google
2)service picking up the pizza : no complaints, the guy behind the counter was very courtesy
3) Parking is good
4) The Pizza!
For some context I make my pizza dough at home and cook on an Ooni pizza oven. I've made pizza dough with Poolish and Biga starters
using "00" flour from Italy.
I ate pizzas from all over ( NYC, Naples (Italy), Rome, Tokyo, Chicago, Detriot, LA, SF). I've met Tony Gemignani who owns tony's pizza napoletana
I have to say the Pizza Guys crust is just ok, you can tell its premade because it's perfectly shaped. and the overall taste is just ok. 5 / 10
My 14 yr old son says this pizza is probably better than Whole Foods pizza but not as good as Mountain Mike's
Details::
I got the large 1 topping with a coupon It was 16.99 before tax. Without a coupon, it would have been $25.99
Other factors
The issue is the location. This pizza guy is NEXT to the best Pizza restaurant in Palo Alto -- which is state of mind pizza ( well actually Terun is probably the best sit down pizza place, but State of Mind is the best casual pizza place ) State of mind has the best pizza to go hands down. When I pulled to Pizza Guys , I was seriously asking myself, why didn't I just order pizza from next door ( State of Mind Pizza) for roughly $4 more, you can get a one topping large pizza which has a superior crust and much better sauce and toppings ... you know the dough is made fresh.
Unfortunately, as a franchisee, you have use the dough that the franchiser company gives you.
I'm sure this pizza from Pizza Guys will work for most folks unless you yourself are a foodie and make your own dough and have traveled to other pizza meccas like Italy and Tokyo.
Bottom line if you have a coupon , go for it!
I was debating whether to leave a review or not but after seeing this was a 5 star place on yelp, I was excited to try but to be honest, the pizza in my opinion is not 5 stars. Maybe for some people, it's 5 stars compared to other franchised pizza places ( Little Caesars, Dominos, MOD pizza , Pieology ).
I think if I was going for a pizza from a well known chain, then I'd say get Pizza My Heart, then Mountain Mikes.
Trust me when I say, the pizza you bring home doesn't look like the photos on this yelp page.
My apologies if I have offended you! This is just my honest opinion!
I'm sure there are plenty of people who love their pizza.
The people who gave 5 stars probably have not eaten good pizza before!
I have not tried their other items on their menu.