Pizza Hut

Picked up my order around 9:05 PM 6/17/25 Aint no way yall really served me this bro…. not only was the chicken NOT COOKED, but the pizza had cold spots throughout and was also not cooked all the way through. My stomach doing cartwheels right now🤢

Ordered a veggie pan pizza for $11. For carry out, it was good. Not too far, if you're staying at skyview campus. 15 min walk.

My pizza wasn’t even cooked thoroughly, it’s supposed to be a pan pizza. it was marked delivered and then showed up 20 minutes later. This place sucks

Picked up my to-go order veggie pasta bowl and pizza. called because pasta was dry and veggies were raw. The manager/cashier named CHRISTIAN was absolutely the rudest and nastiest person I have ever encountered! I was told among other things that I had to bring the pasta back and he was absolutely rude the minute I got there and was only going to give me 1/2 of my purchase amount back!!! Then he refused to give it back to me in cash even though that’s how I’d paid and had the receipt but if I wanted my full price for the veggie bowl, I had to put it on a card WHAT??? Then he still omitted the tax. I had to argue with him to get that back!!! He has a real problem because the way he talked to me was horrible especially for someone who calls themselves the MANAGER.He was trying to tell me that I brought the pasta back because I didn’t like my pizza when I never even complained about the pizza but he wanted it back too in order for me to get a refund on the pasta!!! What the heck is wrong with this dude and what kind of people does Pizza Hut employing as managers? Just too much ridiculous drama to deal with for a mediocre meal from Pizza Hut. Not worth it at all.

Haven't had Pizza Hut in years! I ordered for delivery. It was delivered fast, in horrendous traffic and was so delicious. Thanks for great service!

Asked for refund over a month ago still have not received funds back to my account then the credits they tried to offer were a 10th of my order cost how does that make sense

Pizza Hut is pretty busy. I went around 8pm to get a pizza and there were people in line. I order a large pizza with three topping. It took around 20-30 minutes for the pizza to be ready. There is a strange beep going on here non stop. It was hard to find this placing using the google map but finally found it two rounds around the block.

This location is bog on customer service and the woman who answers phone is very respectful and polite . Jose is a great driver. Thank you guys

I love their wings better than pizza tbh. Not a big fan of pizza but their wings are best. Every now and then I order pizza from them and they always deliver on time.

Honestly..the previous reviews are accurate. When I visited I guess there was a roof leak in multiple locations so there were pans that you cook the pasta in (the silver foil ones) on the ground sporadically catching water. No caution sign. I walked in and had to wait a few minutes for anyone to speak to me from the back office area? There was a man making pizzas but he didnt acknowledge me. I was there to pick up an online order - so it was ready I just needed it handed to me. She printed off the receipt and its funny cause it asked for a tip? Please. Signed and left. Won't be revisiting this location. Xoxo.

This place is an absolute joke. I hope they close this location, I stay 5 minutes away and would rather drive 2 hours to another location than ever order here again. I went to pick up my pizza and when I got home to eat it, it was cold and stuck together. Just not good at all. I proceeded to call and ask to have another one made but guess what? They tried to charge me for another remake as if it were a new order. I just went ahead and got my money back and stormed out. Please don't waste your time!!!!!!

I called to order 2 pizzas and the lady on the phone had a big bad attitude and she hung up on me. So I called again and again and again and again and she kept hanging up on me. The 6th time I called I had to speak to the manager and explain to him about his employee attitude. Please do not do business with them. Horrible attitude and experience. I do not like bad behavior and service.

Just picked up 4 pizzas from these guys and worst pizza that I have ever had. Every single one the slices were stuck together and when when we cut it the pizza just fell apart. I'll never order from these guys ever. I rather eat Totinos frozen pizza than a pizza from this Pizza Hut. Don't waste your money.

Worst pizza hut location: I did an order from my mobile and requested a curbside delivery. I gave details of my vehicle. I waited here for 30 minutes, and I called, but no one answered the phone. Lack of service here, everyone. Little ceaser or even Domino's are better.

Do yourself a favor and do not order from here and if you do, don't put a tip on the bill until your pizza is delivered. Ordered at 7:00pm, said my order would be here 7:35 - 7:45pm. Got an update that it would be 8:13 - 8:23pm. Got an app update that my order was delivered at 8:04pm. It was not. Had to call to track it down. Pizza was cold, order was wrong. Complete disaster with this place. Would not recommend it. Save your money and buy a frozen burrito at the gas station next door to Pizza Hut.

This place got weak dogs. Idm why the app even suggested this. They dont serve doggies but i get a cred for this review. On sum real tho the cust service sucks

I had to give this place an extra star because of the wonderful way my food was prepared the last time. My pizza was ready in the quoted time and it was loaded with toppings. The wings were completely covered in sauce. I love when my food is prepared this way.

This should be a 0 star.. took almost 2 hours to receive this shitty pizza that has no sauce at all and the que papas are burnt. I should've checked yelp like normal but I live 5 minutes from the place, why would it take 2 hours to make the food.. obviously corporate or the store manager could give two shits as this is one of the worst yelp review ratings I've seen. Hopefully you check this before ordering and don't do it! This area is a gold mine you'd think you'd give a couple of shits..

Worse service ever!!!!! Ordered my pizza an hour ago and my pizza still not ready I called many time to get an update on my pizza and after a million phone calls no body will answer.

THIS PLACE ABSOLUTELY SUCKS!!! If I wasn't clear enough...this place is one of the worst places I have ever seen and given my money to! It's partially my fault for giving in to my kids and ordering from them. Over an hour and a half to get my pizza when it was stated an hour and then when it arrives, it is cold (because it took 30 minutes to arrive) and I was shorted a pizza! Do yourself a favor and go somewhere else for you pizza...

Not the best location for service. Staff was quite uncoordinated when I asked for a manager. The three stars are mainly because I enjoy Pizza Hut pizza. However, the staff was significantly rude in dealing with curbside pickup. The First person went to grab the manager and then when that lady didn't help, she claimed to be the manager herself. I don't understand how there can be that much confusion.

My order arrived at my home Incomplete called the store and spoke with someone name Olivia who stated she see my missing item on the counter then proceeds to tell me it will be another 30-40 minutes before it will Resent out. Needless to say I ended up with a credit for the item and received horrible customer service!

Ordered 3 large pizzas today and got then delivered to my work within the 30min time frame. Very surprised because today there are two big sports games. Pizza tasted great, I enjoy my Pizza Hut every time. $11 for a large anyway you want it, can't beat that unbelievable deal!

Oh am I beyond livid. I order a pizza at 750pm and at 830pm I get a message stating it will arrive at 915pm. Had I known that I would have just made dinner given my children go to bed at 9pm for school. I call the store and no one answers apparently the CALL center picks up. They cannot find my online order so they try to patch me through to the store and STILL NO ANSWER! It is now 850pm and we are hungry and very, very upset. What pizza place uses call centers???!!!! This order btw also included a free pizza since they were very late on my last order. This is not making this store look good. I don't see myself ordering from this place anytime in the near future.

It's as horrible as the reviews suggest. I ordered a pizza and wings online and got a message that it would be ready in 10-20 min. I went to the store 20min later and paid for it. I kept waiting for 15 min and asked them for my food. The guy at the counter says they made the pizza but it got lost. They were going to make a fresh pizza. I waited for 15 min more before my food was ready. 50 minutes to make a pizza with 5 ingredients. It's embarrassing. They had at least 6 employees and couldn't get a simple order done. There were other people waiting for their food for a long time too

Cold food, no body answers when u call to get an update on your order. Was told 30 min delivery (across street at holiday inn) food showed up 60 min after ordering , cold. Manager should be ashamed!!!!!

If I could give this place negative stars I would. Worst service I've ever received. First of all, I ordered two medium pizzas. One with pepperoni, ham and jalapeños. And the other, a supreme... I sent the order in at 5:00pm. My pizzas were delivered 10 minutes late at 6:20pm. On top of that they delivered the wrong pizza. I got 2 supreme medium pizzas. So they sent a new pizza. I received it at 7:20pm. TWO HOURS after I ordered. When my pizza was delivered it was really cold. When I tried calling the store I was told I could drive to their Pizza Hut and get my pizza. This was THEIR mistake and MY money. Worst service I've ever received. The customer service at the store was horrible as well, the worker couldn't have cared less.

Worst location. Lady at the counter had no sense of customer service or had any empathy. Waited for 25 mins and then asked for refund and walked away.

Avoid at all costs!!!!! The past 2 attempts to use this location has not been great actually pretty crappy!!!! Ordered at 6:18 received it at 8:12 ... Tried to call the store but the line always was dropped.... And to top it all off the pizza showed up COLD ice COLD AVOID AT ALL COSTS!!!!

This is the worst Pizza Hut I ever been too. They will substitute product for other product if they don't have in stock. At least call me and let me know so I can decide if I want something different. Was on hold for 5 minutes before they hung up on me. I will never order from here again

I wanted zero stars. I ordered a pizza last week on Mon. around 6. Got a text 30 minutes later saying it was on its way. I live 10 minutes away. My pizza arrived 1 1/2 hrs later cold AND the wrong order. I called and asked for the manager. She had a who cares attitude but did give me credit. I used it tonight (Wed) - called it in at 6:15 and it arrived cold AGAIN at 7:50

Gave it 1 star because I couldn't give it 0. Delivery time was ok. Pizza was no good and they were stingy with the toppings. I specifically asked for peppers and cheese and they said they charge for that now. Won't be ordering from here again.

This place is ridiculous and is a disgrace to the brand. Very filthy and the manager or a lady who claims to be to be , very condescending and insulting, not to talk of unprofessional

Just got here at 11:08am and the doors are locked. The person working inside took off to the back somewhere out of sight. Not sure what to make of it. You guys missed out on some business as I wanted to place an order for my team at work too.

This is one of the few pizza places in the area that always gets our order correct, delivers it timely and hot, and most importantly, tasting amazing! Love this place!

The worst Pizza Hut in Texas. Don't order here online or in person. I ordered online at 3:50 pm for a 10 pm delivery for my business. Order never showed even though I paid. Had to go up there to find out the place was total chaos. The employee couldn't find my order then told me they were out of dough. The lobby was full of pissed off people that had online orders also. This place is a joke you need to shut this place down. Pizza Hut needs to pull your franchise your disgracing their name. My company spends thousands there a year but we will not spend another penny after today. So if your reading this call another pizza place.

If I could give this place a zero I would they always run out of toppings or crust they never call or let you know they ran out so you don't know something is wrong till you get it they refuse to replace and order employees seem to have sub middle school intelligence imo order papa john's or domino's bubble top is right pizza hut probably won't make it through 2020

I placed my order at 4:42 pm and didn't get it delivered till 6:15pm. Estimated time was 32 mins online. I didn't get the out for delivery message till 5:53pm which it was an hour later. I'm rating this low because this is not the first or second time. They are quick to send you a free pizza coupon but it doesn't help when you have to wait again for it to be late. I would rather deal with a company that their word is good and reliable. No issues with Drivers. They are friendly and courteous.

Not only delivered the wrong pizza, but was apologetic nor had any sense of urgency. Usually Pizza places open the.box to see if your order is correct so that's my fault for thinking that the person who sends the orders out and the delivery driver were competent. We al have a job to do even if we don't care for it, the least we can do is do our jobs with a smile. Not good Pizza Hut not good

I ordered my pizza at 8:40 and the delivery estimate was 64-74 minutes (I live less than 5 minutes from the store, so that's already a crazy long time). But now its after 10 and I still haven't gotten my pizza. This location consistently takes forever.

Didn't deliver all of our order because they changed it after we ordered online...never called to see if we wanted something different. Took an hour to get here & what we did get was very greasy & cold. Called to figure out what was going on & the manager was VERY rude & offered nothing to fix the problem except a medium pizza at double the price. First & last time we order from here!!!

I ordered a couple 8 piece wings. I should have gotten the wings in 30 mins. The driver finally showed up after 90 mins with half my order. I refused the order and the driver said thank you and walked off with a smile like it happens all the time. This location has gotten increasingly less convenient and slow each time I've ordered from them.

This place is a disaster. Promised in 30 minutes, and the driver called me at the 45 minute mark stating he was lost. I live 1.7 miles from the store, how do you get lost with google maps readily available on every phone especially if it is your job to drive food to people. Called the manager about my completely cold pizza and she said all she could do was give me a $10 credit. Why do I want a credit to a place that is incapable of delivering a quality pizza in a timely manner. Do yourself a favor and just order from papa johns.

If I could give this place zero stars I would. I placed an order for carry out with an estimated time of 10-20 mins. The order was suppose to be done at 10:50pm and it was not. I waited an extra 15 mins to get cold wings and a nasty pizza. I would not recommend this place to anyone. Please save your money and take it else where.

I waited an hour and a half for one large pizza. Figured delivery would be faster, but I was wrong. Very displeased with the service and the food quality. DO NOT RECOMMEND THIS LOCATION.

My food literally took an hour yet I live 2 minutes away. When I got there they acted like I never ordered food so it took another 5 minutes to pay. One of my boxes of pizza looked like it had been sitting for an hour and was cut all different ways. What really pissed me off was that my wings literally looked like crumbs and they didn't even put any sauce on them! What a waste of time and $28!! I've never had this experience with a pizza hut but every time dealing with this location it gets more and more lackluster !

I will never visit this location again, either my pizza is under cooked, soaked in sauce, or so sloppy the meat is barely on the pizza crust. Tonight I ordered boneless wings and they were very under cooked. It was still pink in the middle, not knowing my son and I ate one. The one I was chewing was tough to chew, when I spit it out the meat inside was raw. I am very disappointed, every time I give them another chance they drop the ball.

Friday night so I Ordered online because I already knew it would probably be busy. Showed up well after the time the quoted, walked in and the screen showed that my order was ready, stood in line for like 10 minutes because they had some computer issues....annoying but whatever.... finally get to the front of the line and apparently they have no idea where my order is. So I'm told that they can remake my order but I have to wait an additional 25 minutes for it. So I agree because the manager offered me half off. And as I'm waiting another gentleman comes in and they can't seem to find his order either. Apparently this is a common occurrence. So I waited 25+ minutes and they hand me my order, still missing an item, and a pizza that looks like it been sitting around for however long when it should have been fresh out the oven and the manager says it's because they just left it sitting on the counter while they were waiting for the rest of my order to be remade (wtf) and says she can make it again but it would take ANOTHER 25 minutes, at this point my quick 15 minute trip has turned into almost an hour and I just ask for my money to be refunded. Completely not worth it, not even for half off. Probably won't be returning to this location anytime soon. Should have just went to Little Caesars like I initially planned

I had ordered pizza from them. I felt the pizza was not up to the usual standards of Pizza hut. It was cold when I picked it up. I had to warm it up in our convention oven. Some of the green pepper toppings were burnt black in color.

Your food will take an hour to get to you even if you live 5 minutes away like I do. I have walked through the door, had someone look and me and not take my order. The driver is usually nice but there must only be one driver since it takes so long to get the food delivered. I will be avoiding this pizza Hut like the plague. The Dominoes and Papa Johns in this area have never given me any problems. They will get my business from now on.

I should have known when I was making the order that this was not a good idea to order from Pizza Hut tonight. The first person I spoke to stopped speaking to me as I was giving her my card info, so I had to hang up and call back. The 2nd time I called, I was placed on hold then the line dropped. I called a third time and spoke to two more employees before my order could be completed. They did not confirm my overall order and when it arrived, my husband answered the door and I found the order was all cold, I had an extra order of breadsticks I did not want, cinnamon rolls I did not order, the wings were boneless not bone-in, they were out of Parmesan cheese etc. I called for a refund, but they could not give a refund since they could not come back and pick up the food. They gave me a partial credit for next time, but I really do not think there will be a next time. What a disappointing meal and waste of $!!!

I don't tend to write reviews for chain places but this is always our go to pizza hut since we live close by and our service has always been exceptional and fast. Yesterday's visit was no different. We called for a carry out order for the 2 medium pizzas anyway you want it deal and despite the fact that Pizza Hut does not actually allow you to have it anyway you want it, Omar who was taking our order helped us modify the pizza to ensure that we got all of our favorite toppings from the ones available. I walked in exactly 15 minutes after I placed the order and was greeted by Taylor (or Tyler, I don't quite remember his name) but I know I've seen him almost every time I pick up an order and he's always really friendly. As soon as I walked in they were placing the pizza in the box, fresh and hot, always great service here!

Don't do it. They literally are the worst location around. 2 hours for a pizza on a Sunday? And it's cold when you get it, can't call the store because the phone doesn't work. They are terrible.

This location is hit or miss. The food service industry is not an easy one to work in with a high turnover rate; I understand things happen. But I think a lot of their issues are mostly preventable. Tip 1: open the pizza box and show me the pizza before I walk out of the store to make sure the pizza is correct. I've gotten the wrong pizza twice because of this very preventable issue. Tip 2: if you're out of something and it's a delivery order, call and let the customer know; if you can't get in touch with them for whatever reason, bring a freebie upon delivery to compensate (even if it's just a 2 liter Pepsi) in addition to removing the charge for the order item the store is out of. This is courtesy, it shows consideration for your customer no matter what the issue, and it's how you keep your clients even when you screw up. I ordered a specific pizza with wings for delivery on their website. Got it almost 2 hours after I placed the order. The pizza was wrong and the delivery person informed me at my door they were out of wings. They said they tried to call to tell me, but I never received any calls from them. I understood about the wings; even though I really wanted them, stuff happens. But when I shut the door, get inside, and get ready to open my pizza box thinking "no wings, no big deal- I really wanted those but let's just enjoy the good pizza, at least there's that" and it's wrong? Yes, I'm human. I was pretty angry about it. My advice for customers of this location? Don't get delivery. It's not reliable. Do carry out, make them show you the pizza/food before you leave, and if it is around holiday season or game day season, call the location to ensure they have what you want in stock. I like Pizza Hut Trinity, I really do. A lot of times the carry out experiences have been fine. I'm just a hungry American like everyone else, and I expect to get what I pay for, whether it's carry out or delivery. Try to do better guys.

Beware of this place. They are extremely rude and will take 3-4 hours for delivery so then you have to go pick up your pizza. The restaurant is run by anyone who wants a job. Food quality is poor. I'm not sure how this place stays open.

What a disappointment! I have never had any issues with service or food at this location until this evening. The order was for two two topping large pizzas with hand tossed crust. The pizza was so thin and flat it looked like thin crust pizza without the crispy factor. The crust was non existant, just flat and hard as ever. The flavors requested were not even added to the crust. When speaking to the manager she was very rude, short, and only offered excuses. She was defensive and combative as if i was lying. Pizza hut used to get a lot of my business but unfortunately after tonight that will change. Such a waste of money!

Really upset with their customer service of lack thereof...I don't understand why ppl who are not fit for food service or customer service always go into that field of work. I called this Pizza Hut 5 times and didn't get an answer...I stayed on hold for at least 10 mins each time, only to be hung up on. I thought this to be very disrespectful, being that I order from this place quite often. They really need to get a hold on their "customer service" if it wasn't a shame I would've ordered from a Pizza Hut that's 15 mins away from me and picked it up instead of this location smh