Mary G.
Yelp
Ordered The Big Dinner box (It comes with two rectangular pizzas, bread sticks and a side) online. It said the food would be ready in 15 minutes... got there and the guy and some girl were fooling around in the back... I stood by the register so that the guy can charge my card and according to him, it didn't go through. I didn't see how that was possible because I knew there was money on my account so I told him to run it again. When the guy finally charged me he said my pizza "is coming out in 5 minutes"..... 3 mins later comes back and says "Oh ma'am we forgot put in one of your pizza ' s but we just put it in right now, do you mind waiting 5 minutes?" I know if you put in the pizza it is not going to take 5 minutes... it's going to take 15 minutes.... he sees me standing waiting for 5 minutes... and then comes out and says "ma'am, here just take this pizza I don't want you to wait for the other one"....... when I got home I realized the pizza was not the way I ordered it. It was round, not rectangular and it seemed to have extra cheese..... I don't care if they want to play around at work. I care about them not getting my order done correctly on time because they're playing around! Now someone else might have to wait another 15 minutes because they gave me his/her pizza. This isn't the first time I go to that pizza Hut so I think it's only right to write a review to call them out on their customer service. THEIR CUSTOMER SERVICE SUCKS!!!