Pizza Hut

Avoid at all costs. This place is terrible. The employees are so rude and nasty for no reason. On my visit today, the restaurant was filled to the brim with customers and the employees left us to fend for ourselves for over ten minutes. I have never been to a public establishment that doesn’t have a single employee on the floor for over ten minutes. Unacceptable. When I popped into the kitchen and asked what was going on, I was told, “Get out! We don’t care about you!” To which I replied it is very clear that you don’t, as well as the rest of the people in the lobby patiently waiting. I promptly left. Will never come back. I suggest you do the same.

It's so hard to find a Pizza Hut these days. LOVE that pan pizza!!

Holy smokes did that hit the spot! I got chicken Alfredo with cheesy breadsticks as it can come as a combo that way. The breadsticks were just like I remembered them 20 years ago! I was so excited about that! The Alfredo sauce was creamy, had flavor, perfect amount of sauce to pasta ratio. Loved the parsley on top and a nice amount of chicken. Ate half the pasta and two breadsticks and I’m perfectly full, can’t wait to eat the rest later! This meal could easily feed two people and I spent less than $20. I think it was $13-15. The staff was so kind and helpful. The seating area was empty but I was also there around 2pm on a Monday afternoon so I’m not surprised by that. It was clean, takeout was great, kind staff, what more could you ask for?!

Love love love me some pizza… drove over an hour one way just for the pizza… got exactly what we order!!!

Food is always good. Especially if you get the Dinner Box. You get 1 medium sized, 1 topping pizza with a side of breadsticks and a side of cinnamon sticks all for $10. Well worth the price and very filling. Restaurant is clean. The only reason why I gave this place 4 stars instead of 5 is because we waiting 40 minutes for our food to come to the table. Turns out they boxed everything as if it was a take out order and they were waiting for us to pick it up. Regardless, it was still warm and good. Recommended.

Server was friendly, food was hot and fresh. Really enjoyed our Pizza Hut visit!

Pizza Hut is a Sentimental place for me because my father used to bring my siblings and I hear when we were younger . My favorite is a regular pan cheese pizza nice thick crust not greasy at all perfect sauce crust cheese ratio. This is my all-time favorite chain pizza restaurant. I called up a got a nice guy named Luther on the phone he told me my teacher would be ready in about 15 minutes or less and I got here it was ready to customer service was stellar and the new facility that they just built is very modern and impressive is always comfortable. They have three large flat panel TVs on the wall everything is very clean and modern overall I highly recommend Pizza Hut especially this location on Riverdale Road in west Springfield Massachusetts. Customer service is a very big deal to me and Luther who I can only assume is the manager was phenomenal.!

Bought Family box three mediums, lots of dry bread with almost no cheese and no sauce. I drove 30 minutes to enjoy pizzhut pizza but when took the order home, this experience was disappointing and discouraging. I need to get my money back or issue complementary order.

ordered online at 4pm to pick up at 6:15. still waiting and it is 6;40. No point pre ordering as people ordering at same time are getting theirs.

It was a little challenging finding a pizza hut nearby that is still open. The closest one to me closed recently like many others in the area. But going to this Pizza Hut brought back a lot of memories. The pizza is still fresh and hot out of the oven and the inside service is actually pretty good. Mainly, I wanted to try the melt. It was not bad at all. Reminded me of a less cheesy calzone but still very crunchy and flavorful. Well worth the trip!

This brought back so many memories, I wish the store was a bit warmer (as in comfier) & cleaner but the pizza was exactly the same as I remembered. You order at the counter and your food is brought over after to your table. Self serve on plates, utensils, and drinks. Cartoons on TVs all on the wall for little kiddos. Cheap greasy pan pizza nostalgia.

really disappointed for my order...I order cheesebread stick, it suppose to be 10 sticks per order, but it looks like they just cut my five pieces in half to make it a 10 pieces...I'm sad about this downgrade

Exceptional helpful and friendly staff during the last 45 minutes of being open on a sunday night. Placed my order for my free pizza (thank you reward points!) on the app and it had just came out of the oven when I arrived about 30 minutes later. No attitude, no fuss. They were also very very busy with takeout pickups, curbside hand-off's and delivery app drivers picking up orders...all with 40 minutes to spare. The parking lot was very busy! My pizza was also made perfectly to my picky specifications.

The pizza is good but the 3 stars is due to the fact that my husband made an order, told it would be a half hour wait, then waited in store for an hour and a half because the staff was filling DoorDash orders that were coming in instead. I gave an extra star because they gave my husband his meal for free.

Pizza hut never fails with the personal pizzas i've always had. It's not too saucy like some other pizza places and it's more cheesy which I love. The cheese bread is mostly bread and not really cheese so keep an eye out for that if you're expecting more cheese. The marinara sauce for the cheese bread though is delicious and heavenly. It's pure tomato sauce ! no onion flavor or nothing just tomato. The boneless wings do come soggy but the buffalo is good!

Hi we ordered 3 melts and 1 chicken Alfredo with bread sticks.i ordered it with Xtra Alfredo sauce because it's usually dry.well it was so dry couldn't even tell thete wassauce and of course no Xtra saucr.our daughter ordered the chicken bacon parmrsean with Xtra ranch.again no extra ranch.this place sucks because I ordered it and it tok forever so it should have right.the chicken was overcooked and dry.you breed to hire someone else to take orders and tell the cook not yo make it so dry.

Hours weren't correct on the door, waited for 30 minutes to open. 1st to order, waited over 45 minutes for 2 small pizzas and 12 wings. Guy ordered food 10 minutes after us and he got his order first.

Not really pizza and certainly not fast food. I haven't been to Pizza Hut in years. Pretty much any local pizzeria is cheaper and better tasting but the Cheez-It Pizza was something my daughters wanted to try so against my better judgment, I said "why not?". Well... Let me tell you why not... Upon walking in, you see what could be a decent looking establishment, but it's not really well taken care of. A couple tables were dirty. They had holders on each table that held nothing at all. Some tables had parmesan cheese, other didn't. Then there was this blob of people at the cash register. It wasn't real clear how I should approach the register and order. We ordered "for here" and were hearing 20-25 minutes being told to everyone. We picked a table and proceeded to watch as people who came in after us ordered there and got their food. One table seemed to get multiple courses before we even got anything. A father and daughter got there 10 minutes after us and got half their order before us. After 35 minutes I walked up to ask. The guy in the back seemed friendly enough, he looked at my receipt, then at the orders and goes "oh, it'll be another 10 minutes." I told him I need them to change it to a to-go order now as we were out of time and had to leave. 11 minutes went by (I know I'm sounding petty, but 46 minutes for fake pizza is beyond ridiculous), and out comes a woman bringing a pizza to the father daughter couple. She put it down on their table they looked at it and said it wasn't theirs. So she walked it back to the kitchen, asked a few questions then brought it out to us. I had to tell them again that I needed it to go as we waited wait too long. She went back to the back, boxed that up and got the other pizza we ordered brought it out and then asked for our receipt saying she would have our money refunded. For a moment, they almost had me. Nice gesture initiated without my having to ask. Ok, it was busy, maybe I won't be so mad... Well no good deed goes unpunished. So I give her the receipt and wait a bit, then she asks me to go up to the counter. She handed the guy behind the register my receipt, but he kept calling other customers up. I finally walked out sans-refund. Literally a case of "Sorry you waited so long, let's make you wait even longer in a futile attempt to right our wrong." So how was the "pizza"? It's Pizza Hut Pizza. It was edible. The Cheez-It pizza was interesting. More like a hot pocket than an actual pizza. Regardless of the poor experience, just going by food quality alone, I'd still put Domino's and Little Caesars ahead of them in the category of fast-food pizza. I can proudly say that I will never even consider attempting Pizza Hut again and I highly recommend you make the same choice. You can probably get better service at the sketchy motel right next door than you will at this joint.

Great food great service, app is sketchy had to double check my order by calling in to store and speaking with CS.

What is going on here. This is the second time recently that they've placed an order for pick up and the wait is 2 to 3 hours. Placed an order yesterday when I was across the street shopping. After the order went through it said 240 minutes. I thought that has to be wrong so I went over after shopping and it was almost correct. Ordered the pizza at 6 pm and when I got to the restaurant it said ready at 8:45. I questioned if that was right and they said yes and that they were busy. Needless to say I canceled the order as were other people doing the same while I stood there. Almost 3 hours for a pizza ??? Something is definitely wrong there.

I love the people who work at Pizza Hut!! They always accommodate my hours and hold my order after close and it's always hot !!! The French fries Are bomb!!!

I have called to place a delivery four times and the individual handling the phones kept picking up hitting buttons and then hanging up. I also heard them in the background say " people won't stop calling". No crap? Maybe we want pizza... but I'll pass on this location. Rude

The pizza is good. We've only had the deep dish over the years. They once had a location in Holyoke. I have fond memories of my father taking us their, which is probably why I still like it. They use red onions most places don't offer them which I think is good to point out. :)

The cashier was awesome and the place is really clean as is the restroom, the men's anyways. The barbecue chicken pizza tasted good but the crust was pretty bad, way too thin for pizza. The boneless wings were just over breaded nuggets, I had the hottest sauce they offer and it is flavorless albeit a little bit spicy. They brought the order to the table promptly.

Server at the front with blue hair was very unmotivated and rude. Food took way too long. This place is a joke

Staying down the street at a motel, wanted take-out pizza, this was a nearby option. Staff was friendly and the thin-crust pepperoni pizza was very good. Sadly, the building inside and out is VERY tired and poorly maintained. Dated wall-hung decorations are faded and thoughtless, no visible separation between food-prep area and travel path of customers. Dropped ceiling tiles are water and grease stained and missing chunks in places. Men's room was dirty. I wouldn't even consider "dining IN" here. In fact, even though the pizza was good, I just wouldn't come back because of the overall rundown appearance of the place. Perhaps the franchisee-owner should either close up shop OR invest some serious $$$ into the place and clean it up. Depressing.

The days of the dimly lit red roof bad salad bar Pizza Hut are over and they are redoing all of their establishments. This place used to be one of those dimly lit with bad carpets and bad service. What a change since these are more cafes now and brightly lit and also are set up to be more welcoming, with TVs on the wall and a fresh staff and seating. No real changes to the menu, same great pizza and prices.

Pizza was great, atmosphere was refreshed and more inviting than previous. Surprisingly good place to catch a game too! A few big screens mounted on the walls

Right off the bat, the food is excellent and well priced. Also it was made quickly so we didn't have to wait long at all. The restaurant was clean, and well spaced. The only thing I didn't like is the new setup, where you go up to the counter and order food, rather then them coming to you to take your order. Other than that, I enjoyed my meal, and that's what matters most.

What a disappointment. When they rarely answer the phone, they are not polite or friendly. Further, the food is just awful. It boggles my mind that people still believe Domino's has worse pizza than Pizza Hut. If Pizza Hut pizza is anything like what their West Springfield location serves, I want nothing to do with it. Their pizza is bread with a thin slice of cheese, cooked to a crisp with no sauce to speak of. And the crust they brag so much about tastes stale. To add insult, the crust is large it takes up about half the pizza. The only redeeming quality this service has are their cookie pies, and they're made by Hershey's. Pizza Hut is just awful.

disappointed. new pizza hut concept "slice bar" led me to believe i could go here any time and just grab a slice or two to-go, but when i stopped in i was told they had no slices and ony do that for lunch. so, the big SLICE BAR signs should really read SLICE BAR DURING LUNCH AT ALL OTHER TIMES THIS IS JUST A NORMAL PIZZA HUT. ok you get it.

Absolutely the worst pizza I ever ordered. The crust tasted like cardboard and and the toppings were thin and burnt to a crisp. Worst than Dominoes. Certainly does not look like the pizza featured in the TV ads. Complete rip-off. Shall never return.

As someone who has always enjoyed Pizza Hut I was extremely disappointed with my experience here. While the staff was friendly, I waited in the restaurant for nearly 40 minutes wAiting for my order. The pizza itself was just about the worst I have ever had. It tasted as though it was a n undercooked frozen pizza. Needless to say I will not be returning!

I ordered the family kit with two pizzas and pasta and cheese sticks. Coupon said 20.00 and by the time I finished choosing my stuff they give you for options it was just about 30.00 . I do wish it was a little more detailed during the ordering process on t because I kept going back changing the options to get it back down to 20.00 dollars and didn't seem to work. The food was good. Not a huge fan of the pasta but really enjoyed the pizza. And the garlic dipping sauce was really really creamy and good. The cheese sticks weren't too bad. I did enjoy the quantity but I probably won't order it again. I'll stick to the simple lunch buffet they have. I enjoy the variety and prices on it, but then again it's been a while since I've tried it. Overall I'll eat the buffet but nothing beyond that. It's a bit pricey. At least for a family of 4 with different tastes

After much anticipation to try out the 'new' Pizza Hut, I must admit I was anything but impressed. In fact I was more disappointed than Charlie Brown on Christmas. The pizza was barely sauced, the famous thick crust was virtually nonexistent, and it was anything but hot and cheesy. My suggestion is to save your time and money and while Pizza Hut figures out how to fire up a solid pie.

went here for lunch today for a cheapish lunch. terrible food and terrible service i must say it was pretty cheap. i had the wings they were overcooked and my parents ordered pizza and it came out like cardboard. if i had a choice i would rate this no stars but it won't let me

I love this Pizza Hut! I go all the time for the awesome cheesy bread sticks. I only wish that they delivered to Bay Path College! The staff is kind, and the food is classic pizza hut. It's a little cold by the windows, and getting here from the highway could be confusing, but if you want Pizza, it's definitely worth it!