L. Marie P.
Yelp
So, let me begin here. I picked up a family member from MSP Airport tonight. Long flight, messy traffic and hungry so he wanted PIZZA LUCE. We live UPTOWN and so this location was on our way home. We placed an order for pick up and were told "Your order will be ready in 10 mins".I liked the guy who answered our call because he kept saying "Right On" to everything. We are classics (as in over 55) and so my initial impression was okay, let me try it. I liked his vibe and customer service and immediately was impressed! A HUGE COMPLIMENT TO YOU AT THIS POINT.
We ordered a few slices of pepperoni pizza and it was reasonable, like $13.00 or something. We pull into the parking lot 20 mins later (so an extra 10 mins) and our order wasn't ready, the parking lot was jammed packed with crazy driving Friday night "Whatevers" and we were told that our order would be ready in 3 mins. Well that EXTRA 3 mins turned into 20 mins and my
BMW was almost hit 5 times by disrespectful drivers, delivery guys and impatiant idiots. I had to constantly move my car to insure it's safety and mine as my jet lagged cousin and I waited, and waited and waited.
The "sorry it took so long" gift was a slice of their carrot cake. Which, I have to say the frosting tasted wonderful and the cake itself and the pizza slice looked promising, but was average and could have been Dominoes for much less. Needless to say I don't eat Dominoes or Pizza Hut for that matter. I've been here many years but I'm a New Yorker and I know great tasting pizza.
I have to say that with FREE we're sorry for the inconvenience slice of cake was at least decent, but combined with unwanted parking lot hassle I am not a fan, so my review is a 1 at this point because of the reasons listed above.
Pizza Luce' , word to the wise...you should have comped the 13. bucks or whatever it was and maybe I would give a 2nd chance. But, you didn't. Thanks for the apology and the carrot cake, but at $5+ I could have gotten an entire cake and it would have tasted the same from a Cub Store. And well after tasting three bites of the pizza it's a strong "NO" at least for tonight.
In my humble opinion, NOT WORTH THE HASSLE. I would rather have PAID the delivery charge, got it on time and not risked my personal safety and that of my car just to get a very average tasting pizza that I honestly really didn't even eat. Just saying guys your local and I LOVE supporting local businesses, please do BETTER in the future.
In closing, Everyone has a BAD night and maybe this was yours, maybe the FRIDAY rush got to the cooks, not sure. Please consider this a pleasant 'wake up call' , and not an icky review. Not my intention to discourage, but to enlighten. ~THANKS.