Leady Castillo
Google
I visited Pizzeria Mercato on Sunday with family and friends, and the experience was extremely disappointing.
We went straight to the counter to order, planning to eat inside the Public Market. I asked for spaghetti for the kids—something we've had at this location in the past—and the man behind the counter laughed and said, “We don’t sell spaghetti,” as if it was a ridiculous question. I then asked about gnocchi, and he replied again with attitude: “We don’t have that.”
At that point, I politely said, “Well, why don’t you teach us the correct names then?” trying to ease the tension, but it was clear he was already frustrated with us. We ended up ordering a basic pasta with red sauce and a garlic bread to-go for my son.
After eating in the market, we realized they had closed before I could pick up the garlic bread. I returned another day to explain the situation and ask for a refund for the garlic bread ($13.23), and was met with even worse customer service. The man behind the counter was extremely rude and clearly lacked training. Instead of handling the refund professionally, he got visibly upset, pulled money out of his own wallet, slammed it on the counter, and said sarcastically, “Here’s $13.25—keep the change,” before walking off.
I left feeling humiliated and disrespected for simply asking to be refunded for an item I never received. Pizzeria Mercato seriously needs to retrain their staff in basic customer service and professionalism.