ashley M.
Google
If you’re going by what’s posted on Pizzi Farm Market & Ice Cream’s Instagram, you may leave disappointed. Luckily, we were already in the area and didn’t make a special trip just for this.
Their page advertises a variety of fall specials that look amazing, but the reality didn’t match up. The shop itself feels run down, and when I asked about the pumpkin cannoli fall specials the worker had to check with someone else to even confirm it existed—only to come back and say it was frozen and unavailable. I also asked about the caramel apple sundae, and again, there was uncertainty about whether it could be made.
I pulled up a photo of their fall specials from Instagram and asked if they could make any of them. After checking the ingredients, the worker said yes, and thankfully, the sundae I ordered turned out to be yummy. The employee was polite and tried to be helpful, but the lack of knowledge and preparation was frustrating.
I’m taking off stars mainly because I’m tired of businesses advertising seasonal specials that staff don’t know about—or worse, can’t make at all. None of the fall items were posted anywhere at the shop, so unless you bring up a photo yourself, you’d never know what’s available.
Maybe things run more smoothly on busy weekends, but my main takeaway is this: stop advertising items you can’t actually serve. If the cannoli is frozen and unavailable, it shouldn’t be marketed.