Planned Parenthood - Fruitridge Health Center

I don't know how this place isn't at least 4 stars. I think people are haters. I made my appointment online. Same day and next day were available. I came in for my 11am appointment and the lobby was empty. I was greeted by kind, welcoming staff. At my appointment, we found out my insurance was not valid. It was no issue, they were so chill about it and still helped me quickly and efficiently. Staff spoke in terms I could understand and I truly felt cared for and seen. Thank you!!

I drove 25 minutes on my lunch break for my 12 o clock appointment. I arrived at 12:06. Upon making my appointment the representative told me i have a 10 minute grace period. Unfortunately when i arrive i was told they needed to reschedule my urgent appointment as they do not honor grace periods. Had i been told the correct information i wouldn’t had drove all this way. 🤦🏽‍♀️. I explained to the front desk worker that i drove pretty far and I’m on a lunch break, her response was her staff was getting ready for their lunch break. I find that pretty crazy since i had an appointment scheduled 6 minutes ago. And their concern should be to help women in need, isn’t that the purpose of their clinic? Very disappointed in their service

I came in 15 minutes early, asked for a mask and checked in, and the receptionist was so worried about giving me her unsolicited advice about bringing my own mask next time that she forgot to check me in. 15 minutes later, I double check if I've been checked in and the same lady pretended that she's never seen me before. Now I'm 45 minutes past my appointment because they let people go ahead of me in the time that I was in the lobby waiting. If your patients can do a better job than your staff, you have a real embarrassing, unprofessional issue.

My partner came here today after making an impossible decision and said that everyone except one person was kind and professional. That one person was a lady wearing red lipstick and who had dark hair. She was rude and scolding other employees in front of people there for healthcare services. Then she was rude to my partner because they don't have insurance that covers the procedure (don't you think if they did they would be at Kaiser and not planned parenthood paying close to 900 dollars for what should be free?) If you cannot handle the day-to-day work of being a receptionist at a place where people go looking for help, you should find another job. The lack of professionality displayed in this location by this specific worker is untenable and completely disgusting. Your job isn't to make rude comments about someone's insurance, your job is to help them in any way you can and if you are unable to do that you should quit your job and look for other places to work. Absolutely disgusting vile behavior and that receptionist should be ashamed. I see the other bad reviews for this place, do not think that they will be punished or even reprimanded. I do hope that other people who see this review will go to a different location where they can be appreciated and respected instead of called out and embarrassed for a lack of insurance or just because someone's having a bad day and can't deal with the fact that their job is to help people. Absolutely Cannot believe I had to make this review, on one of the hardest days of my partner's life. I'm completely disgusted and shocked and appalled and I hope this lady gets fired.

I recommend this place! I asked for help and they accepted me the next day. The staff is attentive and polite. They took care of a translator for me. The examination was at a high level. Girls, if you are looking for a gynecologist, I recommend contacting the clinic.

Unacceptable to have patients come in and sit and wait an hour after their appointment before being seen. Absolutely unacceptable that they make appointments during the time they know the doctors are at lunch from 12 to 2 so when she do something about that because it’s going to stop people from getting things done or doing things that need to be done because they had can’t wait that long as they have jobs.

Really bad experience. Was told I probably have a UTI but test was inconclusive so I needed to come back in for another appointment. I said I am not in the area and they refused to send a prescription for antibiotics even though I have all the symptoms of a UTI and am in excruciating pain. I thought the hippocratic oath says first do no harm, but I guess they only care about miljing a person's insurance for all its worth instead of prioritizing patient needs. Honestly, after this experience and everything I have heard from my partner and other friends negative experiences, I'm going to be voting to defund planed parenthood moving forward

Literally the worst experience I’ve had in a long time. I’m very patient and understanding but not when they have me running around from location to location and pharmacy to pharmacy all for some emergency contraception. I figured I’d show up to the B street location because their online hours and web hours State they are open til 8pm on Thursday which worked perfectly since I work all day and it’s hard for me to get away. I drive 30 minutes to the location only to find out they closed at 5. I then scheduled an appointment over the phone which was then cancelled due to short staff. I show up to this location today to try to buy it but she then tells me they don’t do that brand over the counter and would have to have an appointment. Did the appt and Now I’m here at Walgreens where my prescription should have been sent and they are now having trouble confirming medical information looking around to see who has it in stock. This has been extremely frustrating, a waste of time, and gas. I highly recomend looking into other alternatives before relying on Planned Parenthood as they can’t seem to come through when you need them most.

Walked in to pick up some generic Plan B (this location carries E-Contra Levonorgestrel) for my friend since she's at work and it's so overpriced at regular stores. Super quick transaction and no judgement at all, the woman at the counter also included a paper bag to keep it in. I'm not sure why she needed my ID at all since it was a small purchase paid with credit card, so if they check ID for this type of purchase then it may be an issue for minors who need affordable and accessible options. I called to ask the price and brand of the medicine before I drove here so I recommend calling and asking any questions before dropping by. Super friendly phone operators, short wait. They take all PP calls within Sacramento and directly contact the specific location you'll be visiting for you if you have questions about what that location offers, so you won't actually be directly speaking to the people who work at the location. Parking is at the front rather than the back like the map sends you to, but it's not attention-grabbing. Easy parking at the front, surrounded by a few other businesses. There's parking space at the back but it's likely full and taken up by employees so that the front parking is available for patrons.

Booked an appointment online for 1 and when I showed up they said I never had an appointment even though I had email confirmation. They double booked people and waste your time. The front desk girls obviously don't know what the hell they're doing. They try to make you feel wrong for their own mistake. Don't waste your time even making an appointment because they'll tell you that you don't have one once you drive all the way here.

Every time I come to this location the front desk people always has some kind of attitude. No care about the service I came for and they speak to me as if I'm stupid. I go to many of the locations in Sacramento but Franklin is the only one closest to me. Never have I ever been talk down to at any of the other ones. And these people are such scammers, the downtown location can provide free plan b through the insurance even if it's a walk in they simply call the insurance and make you wait a few minutes. This location doesn't even do that and they say that they're not even suppose to do that only by appointments. I call an operator to confirm and it's a total lie. Today will be the last day I will ever visit this location.

This is the worst location I've ever visited! The employees are really rude !! The woman who was helping me check in for my visit was so rude and nasty with me I rescheduled my appointment for a different location. The waiting room was full of people so I was told they were an hour behind and she wasn't sure I would be seen the same day, which worked out perfect because I wasn't comfortable there! I would chose any other location besides here if looking for care

First and foremost, I do not support planned parenthood at all.. ESPECIALLY THIS ONE. Why? Im a Los Angeles native and I recently moved here to Sacramento 4 months ago. I had a Pap smear screening last year with my OB/GYN in LA & it came back abnormal. Told me to give it a year, usually the body is strong enough to fight off the bad cells. Fast forward one year later, my insurance still hasn't transferred over to this county so I called and made an appointment with this clinic for my next Pap smear . From the beginning I was given attitude by the lady in the front desk, like she judges everyone walking in that place. I had my Pap smear done along with a "women wellness"(std, sti testing)and waiting anxiously for 5 weeks now and still no call on my results. Finally I decided to call them and ask about my results and the woman on the other end said "no yeah you're good negative HPV".... So I'm good no stds no abnormal cancer cells I'm assuming. One month later my insurance finally calls and I'm able to get a primary. I schedule with a primary and just to be sure I got ANOTHER Pap smear done.. because I didn't trust planned parenthood and her response AND the fact that I had to call for my own results. Anyways, I recently got a call from my OB/GYN confirming that my Pap smear DID come back abnormal but negative for HPV. So the dumb ass woman reading my results assumed that because I came back with a negative HPV that means I have no cancer cells right? All 3 of the Pap smears I've had done came back negative for HPV but it still comes out as abnormal with a low-grade squamous intraepithelial lesion. This clinic was prepared to allow me to be left untreated and taken care of . Cancer runs in my family, so we do not take our health lightly. I'm 25 years old, I have a life to live and this abortion clinic is only good for handing out pills and condoms. Pathetic. If you must go, I'd pick a different one, I'm sure they've given out tic tacs instead of the pill on "accident".

The receptionist on the left was very kind and helpful, with an uplifting attitude towards myself and everyone who came in after me. The nurse practitioner was great, also very kind, with an unbiased nonjudgmental attitude. Cannot say the same for the MA, Nydia who roomed me. I had my 2 boys with me, who are quite a handful so giving her the benefit of the doubt I understood some of her frustration. But I do sincerely believe that women/men like her do not belong in environments like this. She wore her opinions on her face which also reflected in her overall attitude towards me. Personally if you can't handle the circumstances of your workplace or the services they provide in all aspects, then get another job.

Never had a bad experience coming here Looks like they have been catching up too. Props and mad support to these essential frontline workers.

First time here and will not be coming back. Terrible customer service and explanation of the routine at this facility. Poor communication from the staff and inconsistency. Shouldn't be so damn hard to get this kind of assistance!

they are so sweet and non judge mental it only took 20 mins after i did all my paperwork they tested me for all the things and then gave me a plan b in discreet packaging and the workers were so incredibly kind

So I went in and had an appointment at 2:50 p.m. sat down and waited around an hour. I didn't get seen until almost 4. While some girl had an appointment at 320 and got seen.What is the point of making an appointment! Horrible!!!! Never making one here again.

Absolutely unacceptable! My appointment started at 11:20a they took people who had 11:30a appointments before me. I wasn't asked from the waiting room until (11:55am) After giving personal information several tedious times, sharing a urine sample and undressing from the waist down, a supervisor walked in and refused service. Saying I was aggressive towards her staff. Never cursed anyone or hit anyone just confused as to what the initial phone interview for if I would have to come do it all again in person. Everything felt degrading, the nurse was just screaming medical history and information at the top of her lungs and I sat 2ft a way from her. She pointed out a device that she claimed wouldn't hear the conversation and she informed me that that's just how she talks which was totally dismissive of my privacy concern. The supervisor lied and said my phone interview didn't go well and refused me service. I was at the dentist getting an extraction and they called me 30 mins early. Definitely some discrimination going on. Said her staff came to her crying, my Mother is a RN, she's been working ER half my life one thing I know for sure, you have to have tough skin to work in the Medical field. Overall poor handling and unprofessional. Do not go here melanated. Don't go in pain.

Jenn (Jenifer) was super duper awesome! She was very friendly and calm and made me feel super comfortable around her. I felt safe trusting her with my information & care. She made sure to answer my questions and was also respectful of when i had to take a call, she didn't say anything aloud so i was able to maintain the call while playing a fun game of lip reading with her!! I hope she gets something special this month for her hard work!! Best employee and will personally ask for her anytime i need to come in

this is my first time coming to this location since i just moved and i am very displeased. my appointment was at 1:10pm, i checked in and was told they're running a bit behind. i figured maybe 5-10mins behind but that was not the case. i had been waiting for 1hr +. what's the point of even making an appointment?? finally i just walked out quietly due to frustration

Why do I keep returning to this place? Because I'm a poor college student that can't afford health care but I still need my annual exams done. But k continue to come to this location because everyone's so nice. The front receptionists may be eh. But they're not bad. They're not rude. They're not the happiest people but they're not rude or mean. No judgements here at PP. the medical assistants are ok. But the physicians assistant here is very nice. She's always very nice. She makes you feel comfortable and at ease. I really like her. I've met the main physician once and she's also very friendly but because she's busy and I don't see her often I really enjoy the PA here at this locations. Area is not the prettiest, or maybe not the safest, but it's never given me a problem. Just lock your doors. See you again in a year.

I usually go to the location on B street. I would make an appointment every time I went but I would still have to wait LITERALLY 2 hours everytime. It was ridiculous. Plus I'd be in the room alone for 30 mins after my 2 hour wait in the waiting room, just to wait for the doctor in the patient room. I went to the Franklin BLVD location once because they had an earlier appt time available. I was shocked to hear my name called 5 mins after I sat down. While we were waiting for the doctor, the nurses utilized my wait time to start pre-work (urine sample etc.) I went back out to the lobby after I gave my sample, then 5 mins later my name was called again! If you've never been to the B street location, you have no idea how impressive this is. The staff is SUPER thorough in asking questions and collecting information. The nurse practitioners are truthful and informative. This is my home location for women health now. I highly recommend this location.

Amazing ladies helping out here and making sure you're comfortable!! I will be returning forsure!!

Today was my first time going to this PP location and I had such a positive experience. The medical assistant named Ana was extremely helpful, knowledgeable, and kind. Ana made me feel comfortable and supported throughout my visit. Thank you so much Ana and the rest of the PP staff for all that you do for our community, you guys are awesome! :)

Needed to get some birth control here and they took forever. Like Everytime they step out of the room. It'll be like 20 min for them to come back in. Its was like 3 times the lady have to come in and out.

I am utterly displeased with their services and staff. I made an appointment for 8:45 only to get a new supply of birth control pills which literally takes less than 3 minutes to do. I walked into the building at 8:46 .. They told me that they couldn't see me as an appointment since I was late and that they will "fill me in as a walk in when they can". That is absolutely ridiculous. There is no grace period? I walked in 60 SECONDS LATE. I waited over an hour and half for them to see me, and of course once I was finally seen it took all of 5 minutes and I was a roaring 3 hours late for work. Thanks planned parenthood you guys suck.

We made a 9 am appointment for this clinic location to see if it was better than wasting 3 hours at the B street clinic. We packed a lunch, brought 2 magazines and things to make a grocery list with. We showed up at 8:36 am, she was called back by 8:45 and we were leaving the parking lot by 8:55 am. We will be switching to this location. :)

The most horrible place EVER!!! They scheduled me for an appointment at 8:40 I took off work to go to the clinic to get an exam and I get here and they tell me they can only do STD check that is not what I made my appointment for the next available appointment is three weeks away what a joke.... this place!!! All they could do is say sorry!

I'm new to the area and scheduled an appointment at 8:40 am. I was greeted and given paperwork to fill out waited 10 min. I Was called into the room 15 min later and asked questions the nurse took my pressure n weight said doctor would be in shortly. It took the doctor 45 min to come in and did my procedure explained everything very well. Overall the service was good personal was great just need to work a little on the time you have people waiting in room. Was in in out in 1 1/2 hours...

I made an appointment for this location and was very satisfied with the services. I highly recommend calling in and making an appointment, as there may not be space available for walk ins. For those without insurance, there are forms you can fill out that will see if you qualify for a program (I believe it's Family PACT) for preventative, reproductive services. They are friendly and informative and can help women access birth control, HIV/STD testing and pap smears. This is such an important resource for our communities and I think they do a marvelous job!

slow and unorganized . there's really no point in scheduling an appointment you'll still be waiting FOREVER ! I'll never schedule another appointment here again .

This place deserves a "zero". Not even 1 star. What's the point of scheduling an appointment when you still have to wait? I understand if it's a 15 to 20 minute wait but I've been waiting for almost 2 hours and have not been called in just for a depo shot refill. Patience is running out. Don't over book patients appointment and can't even handle it. All about production but what production is there when they can't even handle the amount of patients taken in? Needs to work on it.

I have been to this location twice and both times the staff was extremely cordial, considerate, and discreet. I had an appointment both times, but the second visit had a wait time of about two and a half hours. However, once I was with the technician and the doctor, they were very apologetic and I never felt rushed. They were kind and providing a service at little or no cost, so I didn't feel the need to complain like other patients. I felt valued and informed, and would recommend this location to a friend. Both times it was an entirely female staff.

This was my first few times going to plan parenthood and the clinician told me that I have to get an iud insertion when I'm on my menstrual cycle because my cervix was too low so I set and appointment with them and the lady told me if i start my cycle early or later than what the date say I can just walk in the morning when they open and tell them so I did and the front desk lady told me off and say that they couldn't do it and she told me it was a miscommunication which I understand but then I ask what if the next appointment happens to be like this situation. The lady then got angry and told me that "there is no offices that closes five days a week" like I was stupid. I was upset and frustrate because she just told me That she could not help me and most importantly didn't even answer my question.

I have been coming here for 2 years. Every time I go, they let me wait at least haft an hour for just birth control. I had another appointment today at 8:20, I was there at 8:26-I was late of course- and they didn't want to take me in. They said their 8:30 already went in. Excuse me, but their appointment won't start until 4 mins later and they had already been in side???? I ask them if I could wait to see if they have time for me later, but no, I have to reschedule my appointment. What's a waste of time. Ugh!!!!

I used to like this planned parenthood but after todays experience Im very displeased. I made an appointment for 8am, got here on time at 8am, and just came for birth control pills refill and I been here for over an hour. Whats the point of giving me an appointment at 8 when I dont get seen until 9? I mean they dont seem busy... I got here before it opened and there were about 4 other people. And I dont think any of them made an appointment at 8am. Im so irritated that I only came here for a simple refill and I have to wait over an hour to get it. If they know I have an appointment at 8am and just came for a simple refill I deserve priority because Id take up no time!!! Why put people who will take up more time before me? Prioritize yourselves better planned parenthood.