PlantHouse

I was forwarded an eventbrite by a friend for their kids Halloween workshop. Our kids were classmates in Pre-K and this was an opportunity for them to meet up. When we bought our tickets, only a 1:30pm was available on Oct 19th. They then lied and sent our friends an email saying there was a scheduling conflict and the 1:30pm was no longer available. We never got such email. Our friends of course thought they were telling the truth in that there was no 1:30pm. We get there and ours friends weren't there. They were moved to 12pm and since we had no idea as we never got that email, we ended up not seeing each other after we drive at least 30 mins as we're not from the neighborhood. We are both very upset as planthouse really screwed up and lied. My kid missed soccer because we wanted to see our friends. Do better with your scheduling and capacity so you won't have to lie to customers. Pictured below is the 1:30pm workshop, with nearly a whole table in open capacity.

I was really excited to visit this very cute plant shop, especially for the DIY terrarium-making experience. I had a friend visiting from out of town who loves plants, so we made a reservation for 2:30 PM on a Friday. Unfortunately, the experience ended up being quite disappointing due to the lackluster customer service. From the moment we arrived, we were barely acknowledged by the staff. No one walked us through the process or offered any guidance, and throughout our visit, the staff seemed more engaged in their own conversations than in helping customers. When we tried to get their attention, it felt like we were interrupting them — overall, it gave the impression that our presence was more of a nuisance than a welcome. At one point, my friend even considered walking out because she felt the energy and attitude of the staff completely soured the experience. Honestly, if we hadn’t already paid a deposit, we probably would have left. While I understand that the experience is meant to be DIY, we still expected at least a brief introduction or some basic direction to get us started. I was really looking forward to this outing and had even considered returning for one of their workshops in the future. In the end, I did enjoy making my terrarium and we did our best to have fun, but the lack of customer service left a bad impression. It’s unfortunate, because the concept is great — but I’m hesitant to return.

I recently brought three of my plants to PH for repotting, as they had clearly outgrown their containers. After a thorough discussion with a kind associate, we agreed on upsizing two of them into 8” and 6” pots, and leaving the third as-is, since it seemed fine in its current setup. I left feeling confident that my plants would be properly cared for. When I returned to collect them, I was shocked to find that all three had been repotted directly back into their original decorative ceramic pots — the same ones we agreed were too small. These pots also don’t have drainage holes, which is why I specifically keep my plants in plastic nursery pots inside the ceramics. Instead of receiving the service I went for, I got back three plants crammed into undersized containers with no drainage — a setup that risks their health. I’ve always frequented PH because I trusted their plant knowledge and felt supported as a less experienced plant owner. That trust is now gone and I doubt I’ll be visiting again.

Megyn was super helpful during our terrarium session! Cute spot and a great selection of plants to choose from :)

🌵This was a cool spring break outing! Initially I thought it might be boring for someone who doesn't have a 💚 👍 green thumb but to my surprise, it was really fun. The staff is very polite. Ian was our instructor who informed us how to put the plant terrarium together. They have so many plant options, vases, and fillers to choose from. The place itself just gives off happy vibes. We enjoyed ourselves and next time will do this as a group outing. They do offer walk-ins (that's what we did) and they have Plant & Wine workshops as well.

I've been here plenty of times before. I came to a kids' Halloween workshop where they were able to build their own little terrarium. It's a cute plant shop with a couple of tables in the middle where they host the workshops and also any DIY projects if you decide to create something when you stop by. There are instructors that are there to help you while you do a DIY project. They also sell mimosas, wine, and beers so you can enjoy while planting. If you just stop in and not create anything, there are plenty of plant options to look at and purchase. From planters to succulents, cactus, and other exotic plants. Cute shop and planning on attending another one of the workshops to create something else!

It was amazing! We had Mahogany host the event and she did a fabulous job. I was trying to take a Timelapse with my phone and she brought out their tripod for me to use. She helped everyone pick out things and gave great instruction as well as the women working with her. It was an amazing time and I cannot wait to come back.

Loved the location, the workshop and the employees were great!