Day
Google
Great shop with an even better owner at the till. Unfortunately, one of the employees made the experience less pleasant. After receiving a confirmation message that our record was ready, we went to pick it up. One of the staff members, helped us for about 30 seconds before giving up, saying he couldn’t find it and even doubting we had received a text. He then proceeded to just plug in his earbuds and go on his phone. Maybe an off day???
After speaking with Eugene, the owner, he made a quick call and the record was found right away. While the situation was resolved, the employee’s attitude, especially toward my younger brother (14), was dismissive and unprofessional and continued when he asked for help finding some music he liked. Even acting annoyed when we asked basic question ( single vs album vinyl, used vs new vinyl).
Overall, the owner’s saved the experience, but the poor customer service from the staff was disappointing. With so many great record stores in Toronto, I think prioritizing customer service should be a must.
Note: this happened this past August.