Christy Splitt
Google
Our family really likes the casual, delicious Please Louise, but I hope they consider elevating customer service going forward. We let them know upon ordering that we wanted to leave with takeout for my kiddo. I suggested they fire it when we were eating - the server was concerned it’d be too fast and I said I trusted her. She said they often send people with takeout. When we were done eating, I reminded her. It took another 35 minutes to get the food. Instead of putting her kids’ pasta in the front of the line, they treated it like a new order. I let the manager know (he dropped the food when it was done) because after years of waiting tables, I’d want to know if something like that happened to a table. Instead of just saying sorry, he blamed us and the server. So bizarre. We will probably still be back but since my feedback hit a buzzsaw in person, also leaving this here in the hopes it helps others in the future.