Jacklyn S.
Google
Amie greeted us with an incredible smile, serious patience, and a great attitude right from the start!
The restaurant itself was extremely hot due to an issue with the heat not turning off. We were told only corporate could control it and that someone was set to come out, but we visited around 9:30 pm and the issue had apparently been going on all day. Several patrons were visibly uncomfortable, there were comments being made, and the staff were clearly overheated as well. It was unfortunate to see both customers and employees dealing with that for an entire day.
We ran into a few food issues as well. Sauces we ordered on the side were put directly on the wings, and one of our wing orders came out cold. Amie immediately caught the sauce issue as she dropped the food off, before I even had a chance to notice, and offered to have both mine and my husband’s meals remade to match our original request. When we mentioned the cold wings, she also offered to remake that dish without hesitation. She even offered to bring over a manager, but she was so proactive and on top of everything that it truly wasn’t necessary.
Despite multiple issues, Amie handled everything flawlessly and still managed to leave our entire table of four completely satisfied. I’ve never had so many things go wrong while also having such an excellent server experience.
The food is amazing, the sauces are fun, it’s a great place to watch sports, and the brownie is killer. Ask for Amie when you come in, you won’t be sorry.