Heather C.
Yelp
After tonight I learned a valuable lesson:
Always follow fellow Yelper, and friend Gerald's impeccably accurate, and oh so well written reviews as a guide on where to go; and in this case, where NOT to go.
We had high hopes for the Plumsteadville Inn, as it's been on our list for a while. However, after flushing $175 down the drain, it fell extremely flat. From the check in process, to the very end, it was all pretty bad.
Service goes a looong way, and if our waitress were at least accommodating, and more apologetic, regarding our luke warm entrees, we wouldn't have been less disappointed.
3 out of 5 entrees were sitting in the back just dying for what must've been a while. Our entrees certainly had the potential to be good; we were left feeling shafted after having to shell out a nice hunk money for cold food.
Albeit, the waitress, offered to do "something;" but by the time she came back to check on us, it was just too late. I'm not into sending half eaten dishes back to the kitchen to get nuked. What's the point, really? The part that really burned, was she never showed her face to our table after that. She must've walked her unapologetic self past us at least 4 times. We didn't even get addressed, approached, or looked at ever again. As if it was our fault that we got cold meals or something. I could see if we were rude to her, but as a former waitress, and restauranteur I would never, ever be rude to anyone who works in the service industry, especially on a busy Saturday night. Stuff happens and I'm always so lax about it; tonight was just really bizarre as well as unacceptable. I truly never felt "uncomfortable" in a restaurant before.
So...yeah, I can't comment on how dessert was because we were never offered. We were going to order, as they looked appetizing; I guess we'll never know.
I started walking out and I guess the manager got the picture that we wanted to leave since our table had nothing left on it after other staff members cleared the remnants of our dinner. Still unaddressed and unattended, I was hoping the lack of her presence perhaps meant it was free? Alas that was just a wishful, passing thought. Not only was it not free, (which I wouldn't expect) there was not even an offer of discount, nor a complementary dessert, nor even a stinking after dinner mint. Only a big old check with a side of disappointment, with the assurance that we won't be back.
Note to the waitress: Kindness goes a long way. I know you didn't intend to make our food cold; some things may have been out of your control. Though being apologetic and trying to remedy the situation and salvage our evening out with some empathy over blatantly ignoring us would've stung much less.
But hey, on a positive note, my cold fish was tasty!