Lily W.
Yelp
In town for the film music festival and this place was on the list of restaurants provided in our guest welcome package. Should have headed the lack of recent Yelp reviews and stayed away. We planned our castle visit nearby to have lunch on our way back to a masterclass scheduled late afternoon. Big mistake. The restaurant was empty except for a handful of tables. Still we waited more than half and hour to get our simple order of a starter pasta dish and a morrel soup. And ended up being late for the masterclass.
The huge disappointment was the Sorrel soup with quail egg and croutons, as described in the menu. The soup came plain, meaning with no quail egg nor croutons, except for a dollop of sour cream. After a spoonful, I was done. Waited 5mins and no one came to check on us. Okay. I went up to the front desk and found the waiter/guy who took our order. I asked maybe there was a mistake since the sorrel soup came with no qual egg and croutons as described on the menu. He went to get a menu to show me that it was right but then was taken aback that it actually does say "WITH quail egg and croutons". Ha. He proceeded to then ask the cook at the open kitchen counter and then told me, oh no, quail egg is mixed into the soup. And oh yeah, he'll get me the croutons. Hmm. No apology. Nothing. I went back to my seat, feeling disappointed and completely tricked (because I'm a tourist in town?).
Another 5 mins of waiting... for croutons? Ugh. By this time we are already late. Hubby was enjoying the pasta dish -- guess can't mess up a simple pasta boiling with peas and 5 pieces of thin dry sausages. This is a first as I've never ever picked up a dish to bring up to the counter at any restaurant. But that's what I had to do... I took it up to the kitchen counter and even showed the waiter and the cook a picture of a "leak soup with quail egg and fresh goat cheese" that *actually* did come WITH the quail egg and fresh goat cheese as described on the menu. The response I got was just "that's not how we do it, and this not our dish". Duh. I showed you the picture from another restaurant, to show you when you say on your menu that it is a soup WITH a quail egg and croutons, that's what the customer expects. Maybe the description should instead be "sorrel and quail egg soup with croutons that you need to ask for otherwise you will just get a plain soup.
I had no taste whatsoever of any quail egg in the plain sorrel soup. And it's plain offensive to give me a sad cup of croutons and claim the quail egg is in the soup. Instead of attempting to make it right, I was told "you don't pay for it". Great. I wasted an hour waiting for a plain sorrel soup and now I'm still hungry.
It's a pity as the restaurant is cute but given the lack of customer service and poor food execution that messes up a simple soup order, I do not recommend.