alvins564
Google
PODO hotel is located on the PINX golf course west of Hallasan. The location is rather remote but beautiful. We were wowed by the hotel's architecture and its surroundings. ||||We stayed in 3 western styled rooms overlooking a beautiful garden. These rooms had access to an outdoor area where you could enjoy a drink. The rooms were large and well-appointed with free minibar and snacks. There is piped-in hot spring water guests can enjoy in the privacy of their own tub. As we have chosen the Western-styled room, it room came with a 150 cm regular acrylic type bathtub. For those who enjoy onsen-styled baths, the Korean rooms may suit you better as they come with a Hinoki bathtub. ||||Even though the hotel has great hardware, it was severely let down by the software.||||Service was quite poor, especially at the restaurant. The staff was seen to serve Korean guests ahead of us despite us being there first. They were also very curt and often slammed the items on the table. On one of the days, they could not cope with the breakfast service - we had to wait for about 30 minutes while they clean up the tables which have been vacated for a while. ||||Whilst one could excuse their sub-par service at breakfast to insufficient staffing and reluctance to communicate in English, one cannot excuse the housekeeping. ||||The housekeeper left the balcony door open presumably while doing the turndown service. This resulted in the room being extremely cold when we returned after a day out. The balcony area also leads to the outdoor common area. This means that the room was essentially left unlocked for the duration that the door was opened. In addition, the mats usually placed by the bedside were strewn over the lampshades. ||||One can only surmise that the housekeeper left the room absentmindedly. Luckily for us, nothing was lost, but this still constituted a severe security breach, that is unacceptable for any hotel. ||||Overall, I would suggest international guests to rethink this property primarily due to poor service. They seem to cater only to the local Korean market and are ill-equipped to receive international guests.