POGOH

My experience with the Pogoh bikes and sihning up was great at first. I was getting back on the bike around the city with my child to bond and have some fun while getting in some cardio. Here I am, just getting signed up with the $10 yearly subscription. I rode about a good 10 times before I got an account for my son. Once I got him signed up, me and my baby did two trips (two days) with the same routine: East Liberty to the Southside to Downtown. After the second trip, I was told that I didn’t dock my bike correctly and that I would be charged for the bike to be retrieved because it wasn’t at the dock location. I know I put it on the dock because I shook that mufka to make sure it was secured before walking away. The person in the email mentioned the green light had to show in order for it to be secured. You’ll get a notification by email, but not on the bike—not even when it won’t come off the dock after a hard pull and shaking. Let me remind you, at the time I was using Wi-Fi and had to wait until I got home to see any notification. Overstanding they are in the business to make money, I did some fishing and found out they have trackers and know exactly what times the bike had been on and off the dock. We DOCKED THE BIKE FRIDAY NIGHT, and they claimed they retrieved the bike Sunday afternoon—but failed to tell me the location or where they took the bike, just that it went to a warehouse. How would it take them two days to retrieve a bike that has a tracker on it? They also claimed someone was riding it around the city from Friday night until Sunday afternoon. Then they proceeded to explain that someone was trying to disassemble the bike—without providing any images or proof when asked. So, being that I don’t have access to their system or information on whether someone else who normally books the bike took it and docked it at another station, I felt targeted for extortion. I think people should be aware of the way they do business. Just save for a new bike.

I didn't understand what was need to rent a bike/e-bike, it was confusing to compare pay rates per min.& for window of time's cost different than what was advertised, and you don't have a credit or debit card you can't ride. 😓 Here's an idea: They're should be a**GiftCard** Or ReLoadable w/Ca$h, for Purchasing, @Port Authority ConnectCard kiosk's, LocaL-Giant Eagle/any other Retailers. OR, the Directly at PghGo-PohGo charging Station. After a Safety Check video, and Product Use liability and features. After road 🛣️ rules Review. Basically traffic safety Do's & DON'Ts!!! it's a Bike "Share" Lane, not knowing this info can cost you your life. Thx for reading see you soon.... P.s. I've NOT yet to rented Pogho, due to the not having a Card😓 there's ALSO; NO Bikes 🚲 IN MY AREA 🚉 PLZ HELP

I once was a huge fan of pogoh. Giving them a pass whenever there were glitches, because when they do work they’re convenient. But this weekend was the last straw. I received an email Saturday morning threatening me with a list of fines up to $2500 saying I hadn’t returned my bike from the previous evening. Of course I had and this turned out to be yet another error by their system. Did they ask if I was safe? No. Did they apologize for the mistake? No. Did they tell me to go back to the station where I claimed to have docked it to confirm it was there. Yes. Are all my pre-purchased minutes mysteriously missing and not refilled? Yes. I recommend skipping the bikes, they’re too many glitches and it’s not worth a $2500 fine when they’re docking stations inevitably fail.

Excellent staff who care about making Pittsburgh easier to get around. Customer service is kind and fast and very helpful. And e-bikes have been a wonderful addition to the unique Pittsburgh topography. There's almost nowhere I can't get with help from an e-bike :)

the bikes were very fun to use however my experience with pogoh was terrible. I was charged almost $150 total for 3 bikes for less than 2 hours and i never received my security deposit back.

Update: I recently had a transformative experience with POGOH. Initially, I raised concerns about the organization's approach in my previous review, but I'm thrilled to report significant improvements and commendable actions taken since then. POGOH's commitment to community empathy shines through in their dedication to inclusivity and accessibility. Despite initial concerns regarding punitive measures for lost or stolen bikes, the organization has demonstrated a genuine desire to listen and adapt. I'm especially grateful for the goodwill effort extended to me, as all fees for the new year were waived, alleviating financial burdens and allowing me to fully benefit from the convenient bike rental locations around Pittsburgh. This initiative not only saves time and money but also reduces my carbon footprint by minimizing reliance on other transportation methods. Moreover, I want to acknowledge the exceptional service provided by Joi, an employee whose professionalism and kindness have significantly enhanced my experience with POGOH. Her assistance underscores the organization's commitment to customer satisfaction and community support. Overall, I'm impressed by POGOH's responsiveness and dedication to fostering positive change. It's evident that they genuinely care about the well-being of the community and strive to uphold their values of inclusivity and support for all riders. I wholeheartedly recommend POGOH's Rider Mobility Project to anyone seeking affordable and sustainable transportation options in Pittsburgh. Keep up the fantastic work! --- In my recent experience with Pittsburgh Bicycle Company's (POGOH) Rider Mobility Project, I couldn't help but notice a glaring contradiction in their approach. On one hand, the company proudly promotes its commitment to community empathy, offering discounted rates to underrepresented populations, acknowledging the financial challenges many face. However, when a bike is lost or stolen, regardless of the rider's socioeconomic status, POGOH shifts from this stance of empathy to imposing hefty fines on the consumer. This contradiction raises a fundamental question about the authenticity of POGOH's commitment to protecting the underprivileged. While the Rider Mobility Project aims to make bicycling accessible to all, the punitive measures for lost or stolen bikes seem to disproportionately affect those already struggling financially. It begs the question: is POGOH truly safeguarding the underrepresented, or is their empathetic rhetoric merely a facade for marketing purposes? The essence of the Rider Mobility Project is to bridge gaps in access to biking services, particularly for individuals below the poverty line. However, the punitive measures for lost or stolen bikes create an inherent injustice, as all riders—regardless of income—bear the same financial repercussions. This starkly contradicts the program's purported goal of inclusivity and support for the less fortunate. It's disheartening to witness an organization championing inclusivity and community support take such a harsh stance on an issue that could affect anyone, irrespective of their financial standing. POGOH must reevaluate its policies to ensure that they align with the values they claim to uphold, fostering a genuine and consistent commitment to the well-being of the underprivileged in our community.

Tried to rent a bike and it had a flat tire, but I was still charged for the four minutes I had it away from the dock. Tried to rent the other one that was docked and kept getting an error message. Walked to a different station that had two bikes available, but wasn't able to rent them because the app still said that the docks were all empty. I would steer clear of pogoh.

Terrible. Will leave you stranded

I absolutely love PoGoh! It's the city's bike rental program. There are bike rental stations all around the city of Pittsburgh and renting a bike is very easy to use! Once you download the app and choose a plan, you're able to scan the bikes QR code at the dock and it's ready for use! If you receive governmental assistance you they have a yearly plan for $10. They have great customer service as well! I thought I docked my bike and realized after a few hours that it never officially docked. I received and invoice and quickly called customer service. They were able to troubleshoot the incident swiftly and ease. With that being said, when you're using a bike, make sure to give it a good forceful push when docking to ensure this doesn't happen to you. Oh, one last thing. They now have electric bikes that help climb the city's hills with ease!