Angela M.
Yelp
1/31/18 Update: We were absolutely blown away by the hospitality shown by the General Manager, Jaime. She invited us for a family dinner, and the food and staff were definitely amazing and on-point. We were immediately greeted and shown to a lovely booth.
We started with two cocktails, a Sidecar for my husband and a Tommy's Margarita for me. I asked that they Replace the tequila with vodka and they happily oblige. This margarita is very memorable, and I've had it here before. The ingredients used create a magical margarita flavor that is truly unlike no other margarita. It's obviously made in-house, and I will forever love this drink!
For apps we shared:
Crispy Crab Croquettes: balls of fried crab heaven with a creamy dipping sauce. We really enjoyed these!
Ricotta Crab Dumplings: think of a homemade pasta stuffed with crab and ricotta. These were decadent, but not our favorite.
Octopus Salad: holy flavor! The bold cilantro, mint, and parsley mixed with the spiciest pepper slivers and charred octopus pieces were delightful. I could eat this literally every day.
For dinner, my husband had the scallops. He said they were among his favorite scallop dishes. They were so pretty, I even took 2 photos! Haha
My mom and I shared the pomegranate glazed short ribs, and the cornmeal crusted snapper. I didn't think the short ribs would be as good as they were, but I was impressed. They were flavorful, and had a wonderful demi glaze on top that added more richness. Yum! The snapper was solid, but nothing over the top or too memorable. My dad enjoyed his grilled Black Grouper, and did not offer to share!
Dessert was an amazing Caramelized Pineapple Monkey Bread. I want this now as I'm typing this review! It was so good!
Our server, "D", was so sweet. She was there when we needed something, and never left us without anything. Her service was greatly appreciated, and she was lovely and professional.
Happy Hour, or Oyster Hour as they call it, is M-F from 5:30-7:30. They are also open for lunch and dinner (and I think even breakfast too). Come check it out!
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The first time here, was a great visit. We had an answer server, Michael, who is an older gentleman. He was professional, and enhanced out experience! We tried the poke, a crudo special, a couple of oysters, and some cocktails. The Margarita is actually noteworthy- I'm not sure if they make their sour mix in-house, or just buy the best of the best, but my god is it good!
Fast forward to today, 1/26/18. I have been telling my parents how great this place is, so we decided to make the journey here for lunch today. It's definitely not a close selection, as we traveled from the Coral Springs area to come.
After the parking garage ticket machine was out of tickets, which was fun, we finally made it. Upon entering, the hostess immediately informed us that they were not seating as they were fully booked for a private event. That sucks! But, I understand and could look over that.
What happened after this, was APPALLING.
I simply asked the hostess to validate our $18 parking as we were leaving to find another lunch option. Reasonable request since we can't dine here, right? The hostess was nice. She told me to hold on so she could ask her manager, standing 4 feet away. The manager was SO RUDE to the hostess and my family and I. She responded to the hostess (keep in mind, I'm standing right there looking the manager in the eye), "tell them that we don't validate if they don't eat here". The hostess was visibly embarrassed- this was not OK. Hello! How can we eat here if it's booked? Just validate the ticket so we can be on our way. Again, "we don't validate if you don't eat here- since we cannot accommodate you, why don't you go grab something to eat from the pool bar so they might validate you". So unacceptable. She should NOT work in customer service.
I then walked over to the sweetest concierge lady, Charlie, and explained what happened. She apologized profusely even though it wasn't even her fault. She then walked us out to the valet, and got a special card for us so that we can leave the garage without having to pay. It's employees like that who deserve recognition.
I'm not sure if I'll be returning again to Point Royale after this nightmare-ish interaction with the manager on duty today. How unprofessional and off-putting.