Rachel
Google
I really love the food here and the staff are super nice, I really want to like this location because it's the closest to my house, so I'm really sad that I have to say that I've had repeats of the staff getting my order wrong every single time I've been to this specific location and it really deters me from coming back. I'll start going out of my way to go to the Summerlin South location from now on.
The first time I was here, a guy at the register mixed up half of the items my order with someone else's, and I had to go through every item with him twice to confirm everything was correct. But the staff member who boxed up the poke for me was aware and helped him sort it out, so not too bad. I also ordered a lot of different items so I can understand it being confusing.
Second time was the least bad, but still notable. I got the salmon poke with ponzu sauce, and they forgot the ponzu sauce, so it was bland. But that's it.
Both of those weren't too bad and fixed so it was fine, plus I'll give it to them because it was extremely busy on both occasions, however, today was BY FAR the worst.
Today, we were 1 of 2 of the only customers there. But the girl who was boxing up our poke was extremely distracted with singing and talking with her coworkers about where they were gonna go eat tonight after their shift. I asked for the hamachi poke and while singing she grabbed the spicy lava flow instead (these sound extremely different, I'm not sure how she mixed them up). I have no spice tolerance so I was not even able to eat this, and I didn't notice the mixup until after I had gotten home so it was a total loss, and it is we all due to just pure negligence. I don't mind staff chatting and singing, but if it means they can't properly serve the orders, then I do.
Considering how often this happens, this location needs to consider having their staff read out the items to the customer while bagging them up as a standard practice because coming from never getting my order wrong at the Summerlin location and then getting it wrong every single time at this one gives them a bad reputation.