Pokeworks

I ordered three bowls and a miso soup, but only received two bowls, even though I was charged for the full order. We are a family of three, and now one of us is left without dinner. I tried calling multiple times, but no one answered. Terrible customer service and lack of responsibility. I do not recommend this place and will not order again!

I have gave this location 3 opportunities to do better . I just ordered a large bowl with 3 proteins . Just to receive a small bowl with over soaked rice in a sauce i didn’t ask for and 2 proteins…. So many random add ins that were not on my requested order and so much seaweed salad it took over majority of the bowl. So annoying because i used to like ordering from this place but it is very obvious that you’ve hired careless non educated staff who cannot read the receipts properly. Didn’t even spell my name correctly for the delivery man so he was confused trying to locate me 🙄 Overall i am disappointed and there is nothing i can do about it . This bowl and all my previous bowls from online orders are disgusting and a complete waste of money. This is my last time giving this place my money. DO BETTER the potential is there… 🤢

The guy making the food kept running his hand through his hair (to get his hair out his face) while making food. Then using the same hand when making the food!!!! Absolutely disgusting!!!! Even though he had gloves on he STILL had no problem running his hand through his hair with a dirty glove and preparing the food… The amount of food I you receive for $19 is ridiculous!!!! Also no one EVER answers the phone there. Probably known for complaints.

Well priced in poke in the block foodhall. It was great service as well. I liked the flavor on the salmon and tuna.

I've been a regular at this particular poke spot for many years, and for awhile it was one of my go-tos. But I've notice for a long time a huge drop in quality in the food. The rice is no longer sushi rice like it once was back when it first opened, its at times under cooked where I find bites of rice almost chipping my teeth, the quality and texture of the fish at times taste fake and spongy vs rich and fatty like sushi is suppose to be, and its very obvious when they skimp on the portion size of the rice and fish. There have also been occasions when I get delivery that items are missing from my order which is very annoying. For awhile I chose to bear with these issues but this latest order that I've gotten was so bad that I can't any longer. I do hope they can get back to quality they once had someday but until then I will no longer be a patron. Good luck to ya

The food quality is good and I have been going to them for poke for years. However, when it comes to delivery order, they messed up my order 80% of the time. I understand that mistakes happen somethimes but this is way too much! This is my 4th or 5th time they messed up my order. I ordered 2 bowls last night - Forgot 3 toppings in my first bowl and 2 toppings in my second bowl :( They really need to train their staff on reading the order tickets!!!

This place was my favorite Poke place. They had the best deals and the best combinations for toppings and protein. I just got word that they're closing soon. Does anyone know if they're going to relocate?

Order delivered missing a bowl. Unfortunately, this was not the first time they delivered our order with something missing. We will not be ordering from this establishment again. They do not answer the phone, and there is no way to contact them to resolve the issue.

Food: The food quality has remained consistently good. However, the portion sizes have gone down while the price has not reflected that. App: The pokeworks app is decent overall but does not let you change or cancel an order once it's been placed. A basic function an app should have is a simple update or cancel option. If you need to update/cancel the order, you are directed to call the store. However, you can't... Phone: ...Because the phone listed on the website doesn't work. Pokeworks, increase your portion size, update your app, and please get a working phone. Not sure if I'll be returning.

This poke is sooo delicious! I can be particular about my poke (as I previously lived in California and have had some of the best in Hawaii as well) - and I love this place. Highlights: - Fast service (did an order for pick up, was ready when it said it would be) - Large portion size!!! Hell ya!!! - Fresh tasting fish and ingredients in general I can't wait to return for more - and my partner wanted it again the very next day after we tried it, lol.

Just ordered delivery through the app and was ripped off. Ordered a large poke bowl and a garlic spam musubi. Spent $20 on a small portioned "large" poke bowl and a missing garlic spam musubi. Had to pay an extra $6 for service and fees on an order that took more than an hour long. Tried to call the place multiple times to see if I could get a refund and was sent to voicemail because their "phone line was down." Also tried to see if Pokeworks customer support had a phone number to call, but they don't have a phone line either.

I wanted to update this. For me, when a restaurant fixes what my issues were, they deserve an update! I waited a few months to make sure it wasn't a fluke, so I can now with confidence add my previous star back. I have eaten here several times now, and I have had none of the issues I previously experienced. Which thrills me because darnit I really loved their food. And I love it again. Yay!

Great poke bowls, fresh rice, fresh ingredients, generous servings, fast and friendly service. Been here several times and I keep coming back! The dinning area is shared with other restaurants in what's called The Block; a food court concept. It's great food in a nice communal setting.

I haven't been for a bit and they were running a Mother's Day special, 20% off...who doesn't love that! As always, they never disappoint. Service was fast and friendly. The Block was busy and it wasn't even noon yet. Food was fresh and kept well until the next day.

Honestly it's embarrassing leaving bad reviews, because it looks like you are whining and complaining for something so little, but the quality of the bowls and the whole "pick-up" order system, clearly is not working. 3 orders in a row have been served mediocre. First order (3 weeks ago): - No toppings on my husband's Poke Bowl with rice (only the corn and edamame). - They did not pack the sauces. Ended up making some homemade teriyaki sauce for our bowls. 2nd order (last week): - Served my husband's rice bowl in a salad? (I usually order the salad) - Gave us a randomize button bowl: chicken and shrimp rice bowl???? (I'm pescatarian) so have to gave this one to my husband and I ate his spicy salmon only (he ordered both spicy tuna and salmon). Both these orders were placed through Uber Eats (1st one was a Store Pick-Up and the 2nd one a Delivery). Yesterday, we decided to have a poke again, because we enjoy the freshness of the fish, quality of the toppings and the creative sauces. I ordered through their mobile app/website for pick-up, trusting they will do it fine, yet another disappointment, after seeing they did not make my order right again... missed the edamame, kale/sweet onions, mango, little lettuce (had to chop some Romain lettuce and add some leftover canned tuna to pack it more). I'm glad I requested another sauce, since they usually forget about them... I will recommend for this location, to order to go in store, and watch intently how they craft your order so they don't miss horribly like they do when they are making the "online" order. 4 for Food quality and flavor 2.5 for Online Service You guys are not doing me a favor, I'm paying for an okay meal... I should not be adding to my bowl stuff at home because it takes the whole purpose of "ordering in because I don't want to cook".

Reaaally good for the area, I went in-person. Good portions and quality, and they're very generous with the masago. I don't know about their online orders, but ordering in person was a good and satisfying experience

On a summer Friday night, we decided to go to the local food hall. It's a great vibe: live DJ, a bar, and a few food outlets, including Pokeworks. It's your typical poke setup, with signature items or a BYO: I always do a BYO. Great selection. Friendly employees. Quick service. Definitely worth a return!

I recently discovered poke and it doesn't have to have raw salmon or tuna. I was able to order online to pick up. It wasn't bad but I just didn't like the flavors. Pick up was quick and easy. My only other issue was I ordered Musubi and it wasn't with my order. The receipt said cancelled but the staff could've made me aware so that I could've potentially ordered something else as it was for my kids.

It saddens me to write this, but my daughter and I are DONE with Pokeworks in Annandale VA. They used to have some of the best poke around here, but those days are over. The continually screw up our DoorDash orders and today was the final straw. In today's order, they only sent one of two bowls and royally screwed up the one bowl we did receive. They put what I wanted into my daughter's bowl and then left out her regular salmon and gave her all SPICY salmon. She could NOT eat it. They also did not include the soup we ordered, it was missing completely. They've screwed up our orders for the last time; we're DONE with these incompetent fools. DO NOT WASTE YOUR MONEY WITH THIS RESTAURANT!

Pokeworks is our favorite place for poke even though seating is not always guaranteed and the block can be noisy.  The fish is always fresh and tasty and there are so many add ons to, well, add on.  My bowl is always happilyboverflowing by the time I get to the register!  Why settle for just brown rice when  you can have that and spring mix and kale noodles when they have them?  The servers never give you side eye for choosing just about everything.  The choices of added crispy crunchies alone have to make you smile.  The block is a bustling place and it is not always easy to find a table or to hear the conversation of friends and family.  But, it is a fun location with good food and plenty of parking.  We will continue to fight the crowds for these delicious poke bowls brimming with flavor and just about everything but the kitchen sink that you can choose to put in.

I received a message from Pokeworks to email them with a ticket number to "make things right," and received a free meal voucher to redeem at the same store. I went in to redeem and was told the code was invalid. I'd never used it before. not blaming the employees they're always very nice, but something's wrong higher up for me to get a fake voucher lol

Ordered the Spicy Ahi tuna with edamame cucumber and it was delicious! Made with fresh ingredients and yummy toppings like crispy onions, seaweed, fresh scallions! At $17, it was pricey but it was very filling and I had enough for leftovers!

This restaurant used to be amazing. It has all fallen down in quality sadly. The bowls have significantly decreased in size and I mean really decreased! They are absolutely not preparing the food right either so the service has gone downhill too, they add the wrong sauce now or don't add ingredients you paid extra for. They are constantly saying they are out of musubi at all times now; you're going to seriously tell me you're short on SPAM ham?! Seriously? The K mart is literally next door! I can't take much about the ambience since it's a collection of restaurants but that hasn't changed, it very much live. It is seriously sad to see such a good restaurant just drop their standards this deep. I won't be coming here anymore, it's just no longer worth it.

Hearty and fresh! The ingredients were fresh and the sauce was flavorful. Service was helpful and courteous throughout the selection. Parking was plentiful as it is shared in a center with other businesses. The restaurant is located in The Block, which can be very busy at certain times and days if the week. A fun atmosphere all around and a must visit! Will definitely be back! Enjoy!

My favorite poke spot located in one of the coolest Asian beer halls/food halls I've ever been to. The portion sizes are generous, the food is always fresh, and the customer service is always great. I bring all my friends here and probably come at least once a week. I love that they have a rewards program! Whenever I order online for pickup it'll say that it will be ready in 20 mins- every time it's always ready early which is always a nice surprise in this area. 10/10 recommend

The best Poke in Nova. The price is right and the fish is fresh. I'm not a big sauce person but their sauces are also strong. I have always been happy working with the staff!

One of my favorite poke places. I always try to stop here when I'm in the area. Was feeling lazy today so I ordered from here instead of going but it's in The Block which is a cute cafeteria/meeting area. Always fresh ingredients. I feel like poke places rarely have mandarin oranges and I think they're a wonderful edition so I love Pokeworks. They also do sushi burritos!

ORDER Poke Bowl - white rice, spicy salmon, salmon, shrimp, seaweed salad, sweet onions, cucumber, sweet shoyu sauce, onion crisps Overall the poke bowl was good! I don't know if it's just me, but the seaweed salad was really good without any fishiness. The ingredients are overall fresh and have good flavor. VIBES Since it is inside the block, the place is definitely louder. Pokeworks got particularly busy a little after noon. SERVICE The service was overall average. For a large bowl, my brother got a lot larger portion than I did so it was kind of disappointing. Additionally, there were not a lot of ingredients available (which is probably due to a supply shortage so I will not factor that into the rating as much).

Came here a while back and they wouldn't serve me because I wasn't wearing a mask. Sucks because I actually liked their food. I've made an effort to never buy from here again. Couldn't believe how they completely denied serving me food because I didn't have a mask, absurd! went to another restaurant in the same facility and they served me food no problem. How woke do you have to be to refuse paying customers? This is America, the land of the free, I don't have to wear a mask, and it's pretty entitled to refuse someone because they are exercising their freedoms. In a way, this business is advocating for you to lose your freedoms. You either wear a mask or don't eat. Guy at the counter was aggressive about it too. Review got deleted ? This is a repost.

This place has the worst customer service and help line ever. They made two of my bowls incorrectly so I emailed pokeworks (specifically Emjhay) and she said "I will reach out to our restaurant team in regards to this". Let's be real. They don't. And I know because reading other reviews people have the same instance where they fake they are helping but in reality disappear on you and don't answer. No refund or code to get a bowl in exchange. It has been over 5 days and I kept sending emails to ask for an update and nothing. Look I understand if you make the online order wrong because it is busy but it was not busy at all! Place is fine but if they get your order wrong, good luck cause they won't do anything about it even if you have evidence !

Food is fresh and flavorful. Service was quick and the atmosphere is very modern yet cozy. Great outdoor seating on a nice day!

Probably the best poke in the DMV. The fish is always sooo fresh, the variety of toppings they have is amazing, portions sizes are great, and they are the only poke place in the area that can get the perfect rice-fish-topping ratio correct. Service is always fast as well and the location is really nice because it's located in this cool Asian food hall in Annandale. You can really never go wrong with a bowl from Pokeworks. Next time I'll have to try one of their poke wraps/burritos!

They roll up a really good sushi burrito (basically, a giant poke/sushi roll) that my daughter devoured. Pokeworks is inside of The Block in Annandale.

So my pet peeve about this place is how when you order spicy tuna/spicy salmon they proceed to mix everything in the bowl, when I just wish they would directly scoop the proteins directly into the bowl, without mixing. That's what most other places do. And when I ask the workers to just directly scoop, they look at me so dumbfounded. Once the spicy proteins get mixed together with all the rest of the proteins and add-ins, it just becomes one big sloppy mess....

I like to browse through The Block food hall for options but always find my way back to Pokeworks. The salmon tastes fresh and they really pack in a good amount of protein. I usually get a garlic musubi in addition which is always good, just expensive for what it is.

Pokeworks is the place where I was first introduced to poké and the reason for my budding poke addiction. This Pokeworks is in an excellent location as you can grab your poké bowl as well as a variety of other asian foods, desserts, and alcoholic and non-alcoholic beverages. They have a ton of seating inside as well as an outdoor seating area that is covered! Every staff member that I've encountered here has been super friendly and quick to make my order. I love their new rewards program and the fact that they constantly send out promo deals!

I appreciate your quick response. I was able to stop by and pick up my poke bowl the order was perfect. Thanks again!!

I'm always craving some type of sushi/poke bowl and find myself at the blocks Pokeworks. The poke works staff is super quick and friendly and they always have the freshest ingredients. The fish doesn't have a slimey texture and it doesn't taste fishy. It's super yumms in my tummsss! They get quite busy during lunch, but I never really have to wait around super long. Definitely get a bowl with their salmon, ponzu and signature sauce, crab salad, seaweed salad, mangos, oranges, corn and some onions. Taste super tropical and I'm obsessed! And afterwards I head over to snocream to grab a drink too. Love how I don't have to go too many places because the block has it all

If you wanna make your own poke bowl with two proteins, it's $14.79 (after tax). It's pretty expensive since they give you a lot of base and not enough protein. A lot of good toppings (masago, avocado, etc.) also come with an additional charge. My bowl was not close to full after I added all the toppings. Overall, the poke bowl was still delicious. I really like the imitation crab salad here and they give you a decent amount of that. I also liked that they have tamago as a topping here - definitely enhanced my poke bowl. If you're looking for a healthier and/or lighter option at the Block, then Pokeworks is not an option. However, I'd say there's better options (in terms of taste and worth) at the food hall that you can choose from, like Balo Kitchen.

I have ordered delivery and in-person from the Annandale location many times. The in-person experiences were fine. The deliveries, however, are not. Consistently, the extra on-the-side sauces that I pay .75 cents for do not arrive. More and more often the included sauce doesn't arrive, and let me tell you, poke without sauce sucks - in case you've never tried it. Ingredients are often missing or in the wrong bowl. Yesterday's delivery order is what inspired this review. There was zero sauce for either bowl. My friend's order was supposed to have lobster and tofu, but there was very little lobster, two pieces of tofu and no edamame. And then I realized I didn't receive my Diet Coke. I guess I'm an idiot for ordering from here again and again, but even an idiot can learn and there's plenty other poke places around.

The place is in a fun hip spot that has other eateries and a full service bar in it; sort of like a food court. Their bowls are delicious, but their spicy salmon is not very spicy and a little dull in flavor. However, when you add the sauces and such it really does wind up being great. If you order takeout through a 3rd party app, be weary of how long it takes to get you you, doordash for example, will have its people make stops after picking up your food, and I have gotten food poisoning twice now...but only when I've ordered through doordash. I recommend picking up your own food or eating there to get the best quality :)

One of the best poke bowls I ever had. Great portions and didn't skimp out! Hard to find... if you are looking for a large storefront sign for "Pokéworks"-don't. You are looking for another sign (the block) which has a very small Pokéworks sign...in a stack of other very small signs. When you successfully passed your first challenge, then and only then you are treated with a slightly larger sign indicating where to go (on the right). Don't let your spouse get frustrated and respawn at a dominoes or Popeyes. Just be dedicated and follow the walkthrough.

Delicious fresh poke bowls! Get the garlic crunches on top. The inside of the block is too loud for us but ordering takeout on the app is easy and the food is always good!

Love, Love, Love this place! I always feel so healthy when I eat here - whoop whoop! I adore ahi tuna so that is usually the bowl I get & I will switch up my fixins depending on my "current state of wants", lol. The way it works is kinda like a salad bar, per se, but with someone making it for you. Tommy made mine & he did a helluva job & all with the biggest smile. He was so kind & accommodating - excellent customer service! You can choose from one of their pre-made bowl ideas or you can create your own bowl. You choose everything from the type of fish you want (there is a chicken option for the non-seafood peeps), the rice or base, and then there's a whole smorgasbord of items that you can add to your bowl from fish eggs to fried onions, and there is a nice variety of sauces to choose from as well. Each time you go, you can literally have it prepared differently, if you so desire. You can also get it to-go or delivered. BONUS! It's located inside The Block, which is one of our favorite spots. There is only deliciousness inside that block & there's even a fully stocked bar - CHEERS! Oh, and the place is great for hanging with friends or family; yes you can bring the kids!

My wife selected a beautifully presented bowl with kale noodles! All the flavors were perfectly balanced and after finishing the bowl; I was considering when to order again. Stop by when you are nearby or get there soon. It is worth the trip!

If you are trying to eat fresh and is tired of Subway, Pokeworks is the way to go. I always customize my bowl because it allows me to venture out and try various of their free toppings. I usually get the regular size (two protein option) and go for the tuna and salmon. From my experience, their regular size was the perfect portion and it was enough to fill me up (I ordered large before and had a hard time finishing the food). Although this place is awesome, I did run into multiple occasions where they ran out some of my favorite toppings. Also, I noticed that not all toppings are available on online either. If you are looking to order your perfect bowl, I would definitely suggest coming in person to order.

Another station at The Block, which is currently open for takeout orders (either pick up or order there). Really enjoyed my poke bowl. my friend also had a poke-burrito which she thoroughly enjoyed. I got the spicy salmon and ahi tuna as my two proteins. I appreciated the build your own, which tasted great and allowed for a generous helping of a variety of toppings, as you can see from my photo (which hides the proteins hah). I recommend !!! Thanks for the great bowl!

Always a go to for my husband when we visit the block. The salmon always taste pretty fresh and the flavors he picks for his bowl aways blend together really well.

Love this place! Definitely one of my favorite go to items when i'm looking to order something quickly. Whenever I've gone, I typically order a bowl. I think the Regular size is extremely filling (2 proteins). I ordered the Large (3 proteins) one time and it was too much for me. I got my base as Organic Brown Rice and my proteins as Spicy Ahi Tuna and Salmon. I loved that the spicy ahi tuna had like a creamy sauce on it. For my mix-in I add blanched Kale, cucumbers, edamame, both types of seaweed and sweet onion. For the flavor, i enjoyed umami Shoyu. I ordered the siracha Aioli once and it was a bit too spicy for me. Toppings i added avocado, surimi salad, masago, picked ginger, seaweed salad, and some shredded nori or onion crisps for crunch. I love having the option to customize my own bowl and add as many toppings as i like. I honestly think any combination of toppings tastes delicious so there isn't really a worry that it will come out not tasting good.

This is usually my go-to Poke place, but now I have serious reservations. After I paid for lunch today, I learned that my credit card had been compromised.

4.5/5 Not much to say here, it's great, tasty, and consistent. Pros: crab salad is free. It's a great spot for a group since there are a lot of options available. Cons: n/a

I'll preface with, ordered this spot on door dash so don't have any experience inside/picking up. Ordered a make your own poke bowl and had a ton of options to choose from which was really nice. Two separate protein and a ton of free toppings to select from (some quality items too at a small surcharge). I was impressed with their pricing through door dash so I imagine had I picked up it would have been even more affordable. This for sure is a new favorite that can be delivered to work. Will be trying again soon!

Pokeworks Ratings: 4.3/5 Food: 4.5/5 - Love this place. This is my go to poke place when I'm feeling something healthy, refreshing and casual. I always get the poke bowl and do the large with three proteins: ahi tuna, salmon, and scallops. My base is brown rice with mixed greens. I get almost all the toppings and my favorite is the lotus roots. I think there are multiple Pokeworks locations in Nova, but Annandale is the only one with lotus roots. Their ingredients are fresh and delicious, and their sauces are fantastic. I usually get the shoyu and top it with some ginger and wasabi. Also, get all the crunchy toppings! Ambiance: 4.25/5 - Located at The Block in Annandale. Gotta check it out if you never been! Very fun and casual place to hang out with family or friends. There's a bar and many seats / tables indoor and outdoor available for you to sit. The atmosphere is vibrant and fun, typically packed with people on Friday nights and weekends. Price: 4/5 - First time I tried Pokeworks was at NYC, and thought the price is okay, but I would say it's a bit pricey in Va though. However, I'll let it pass since I love it so much. A bowl usually cost around $12 - $15. Service: 4.25/5 - People here are nice and friendly. Really load up your bowl, that's a big plus! BLUF: My top go to sushi poke place when I'm in NOVA. Highly highly recommended to everyone.

I want to start off the review by saying this place has the BEST customer service ever!!! I've been here multiple times, I've been helped by different employees and they are always amazing!! They always have the best attitudes, smiling, very attentive and friendly!!! Props to all the employees, you guys rock!!! Pokeworks is my go to at the Block! The ingredients are always fresh and delicious. The spicy ginger sauce is absolutely delicious, the bowls are very well sized and the crunchy toppings are delish!!!

Solid poke, but it's pricey (as poke tends to be) and I haven't really craved it since I had it a little over a week ago. I love the atmosphere. The Block is vibrant and fun, and it's a good place to bring a baby. I also really like that you can get unlimited toppings. I liked most of the toppings, especially the lotus chips. I got the salmon and the tuna in a medium bowl. It was good enough quality fish but not the best I've ever had. The wasabi dressing was good. I don't know, maybe poke isn't my thing. I think I like sushi better. As poke goes, it's a good option and a fun, entertaining place to eat it. Service is fast and friendly. It's sometimes hard to find a place to sit so it's best to visit during off-times.

I've been missing out!!! I've been to The Block a few times but never tried poke for fear of well... raw poke. It turned out it's everything that I LOVE in one bowl. For my first ever poke bowl I got the small size with white rice and some greens, salmon, shrimp, edemame, mango and orange slices, cucumbers, spring onions, seaweed salad, avocado, fried garlic and onions for crunch. I also had the ginger sesame sauce. I ate raving about the flavor fireworks with my mouth stuffed and my eyes rolled back. My coworker probably thought it was hypoglycemia since we didn't go to lunch till after 2:30. I can't get enough... will be back SOON!!!

My adult daughter took me to this very cool place inside The Block in Annandale. Poke was new to me, and I prefer sushi, but it was quite tasty and fresh and a fun, lively environment. I'm sure I'll go again with her since it's close to my home.

Ever since the Block opened, I've been a big fan of Pokeworks. While there are other sushi burrito/bowl businesses in the area, I always gravitate back to Pokeworks because they have all of my favorite toppings and in my opinion, the tastiest protein options. The problem however, is that every single time I go (I've been 4 times this month already) they are always out of at least one ingredient that I typically put in my order. Most noticeably, spicy salmon or spicy tuna, but other toppings are commonly out too. This seems to be a problem whether I go for lunch or dinner, so it's not a matter of them running out at the end of the day. I went in today at 7pm, they were missing spicy tuna, avocado, and crab salad. I asked if I could wait for any of these to be ready but was told they are completely out for the day. I settled for the small bit of avocado they had left at the bottom of the pan which didn't even take up an entire scoop and to my shock was still charged full price for it. I completely understand that America is facing a shortage of goods right now, but this doesn't seem to be the issue for this restaurant considering that the spicy meats are just a combination of the sauces and meats they have in stock, so I don't quite understand why they cannot mix new batches during the day. Nevertheless, I really love the taste and quality of these burritos. Hopefully one day I'll finally come in on a day when they have all the ingredients to complete my ideal order.