Fiorella H.
Yelp
Honestly it's embarrassing leaving bad reviews, because it looks like you are whining and complaining for something so little, but the quality of the bowls and the whole "pick-up" order system, clearly is not working. 3 orders in a row have been served mediocre.
First order (3 weeks ago):
- No toppings on my husband's Poke Bowl with rice (only the corn and edamame).
- They did not pack the sauces. Ended up making some homemade teriyaki sauce for our bowls.
2nd order (last week):
- Served my husband's rice bowl in a salad? (I usually order the salad)
- Gave us a randomize button bowl: chicken and shrimp rice bowl???? (I'm pescatarian) so have to gave this one to my husband and I ate his spicy salmon only (he ordered both spicy tuna and salmon).
Both these orders were placed through Uber Eats (1st one was a Store Pick-Up and the 2nd one a Delivery).
Yesterday, we decided to have a poke again, because we enjoy the freshness of the fish, quality of the toppings and the creative sauces. I ordered through their mobile app/website for pick-up, trusting they will do it fine, yet another disappointment, after seeing they did not make my order right again... missed the edamame, kale/sweet onions, mango, little lettuce (had to chop some Romain lettuce and add some leftover canned tuna to pack it more). I'm glad I requested another sauce, since they usually forget about them...
I will recommend for this location, to order to go in store, and watch intently how they craft your order so they don't miss horribly like they do when they are making the "online" order.
4 for Food quality and flavor
2.5 for Online Service
You guys are not doing me a favor, I'm paying for an okay meal... I should not be adding to my bowl stuff at home because it takes the whole purpose of "ordering in because I don't want to cook".