Sherry Dong
Google
Today I ordered one poke salad with 3 proteins and a poke bowl with 3 proteins. I left 15% tips also because we decided to dine in instead of walking for another 20 mins back home. They packed my food directly like it was a to go order.. anyway we got our food and then we decided to walk back home and eat. We should have checked our food before leaving but it was too late. We got home, we opened the pack, only to find out that they made me the wrong food—both were rice bowls, 3 protains looked like nothing, and the fact was, I spent over fifty bucks for food that looked FAR FROM APPEALING— all ingredients only covered half of the rice, crispy toppings are both wrong, everything looked like a leftover. So I went back, returned the food that I didn’t even opened, and I will check in a few days and see if my refund is issued. What a waste of time tonight! I just wanted to have some easy healthy food after a day of hard work, nothing more. What a disappointment! The guy who helped me issue refund was nice, he is probably the manager. But whoever works for him should learn how to be responsible for their work, and how to be respectful to their customers. Clearly it’s not the manager’s fault that the food was wrong, but he was the one facing customers; other people acted like it’s nothing to do with them. Interesting.
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Quick update: refund is issued