PolarPro

I actually needed an item for my lens and Nate accommodated me to the fullest. He was super nice and very informative on the equipment. Polar pro rocks and I’m loving a lot of their products. Very high quality. Thank you again PolarPro and Nate!! You guys rock

I recently ordered a PolarPro Helix filter along with two adapter rings. While the product itself was beautifully made, I was not satisfied and decided to return it. I received a refund for the filter, but not for the two adapter rings (valued at around $100). I’ve reached out to PolarPro customer service four times now with no response. It’s disappointing because their products are clearly high-quality, but their customer service is seriously lacking. I’ll continue to pursue the refund I’m owed — money doesn’t grow on trees.

I screwed up and bought the wrong filters from the website. I'm still new at this so, learning as I go - mostly by mistakes. I thought it was a retail center but it turns out to be their shipping facility. Jason totally helped me out with some great advice, got me the gear I needed and sent me on my way. Great experience and customer for life now.

I've invested quite a bit into Polar Pro filters to improve the creative nature of my photography. This review is for their sales process, which is first-class. Their filters offer more than many others in the market, which helps me bring creative content to the table.

Review: PolarPro ND Filter - Exceptional Product and Customer Service I recently bought a ND filter set from PolarPro. The filter's quality is top-notch, offering clear optics with little to no color cast. What really stood out was the excellent customer service from Oliver. He was incredibly helpful and worked through a minor issue with my order. I highly recommend PolarPro not only for their quality products but for their outstanding customer service.

Yeah today i just recieve the filter and i was very excited, the Filter is good, but i bought the Peter Mckinnon filter combo pack 2-5 stops and 6-9 stops, and they send me two same 2-5 stops filter, and where is my 6-9 stops xD, and another 2-5 stops have issue the rubber inside the filter are came out, please make sure that you send to customer items are correct and no problem, please double check and make sure before you send the items. So i need to paid my self to the international delivery fees DHL 40USD dollar to send back the others 2-5 stops filter to polarpro. It costs me alot with deliver fees and Custom Tax Fees 70USD ! Totall 110USD

I bought the LiteChaser Pro 14 and I’am very unhappy with it. I don’t know how but none of my Moment and Moment compatible lenses fit in there so it’s $180 for the trash. Not useful and I can’t recommend it. Even a $30 Wolffilms Case can carry all my Lenses.

This review is for their customer service. I had ordered a set of filters and pre-ordered a few things for my x100vi. The filters could have been shipped immediately, as they were in stock, while the accessories would not have been shipped out until the 6th of January. I had placed the order maybe a week before Christmas, and was initially fine with waiting until the 6th. It is now several days past the 6th, and one of the items will not be restocked until the 28th of January and none of my items have been shipped out. I had reached out simply asking if they could ship out the 3/4 items that were ready, as I felt, and articulated in the email, that it was a little ridiculous to wait for about 5+ weeks for things that were ready to ship out. I got an email with no apologies from the business, and that I would just have to wait until everything was ready. Or I could just cancel my pre-ordered item. Customer service usually would offer other alternative solutions than just, "just cancel your order if you don't want to wait for 5+ weeks to recieve your items". If they had offered to ship it separately, but I handle the cost of shipping, I would have gladly done so. It makes no sense, with regards to their internal system in logging orders, that they cannot divide that singular order into two. Will not be purchasing anything from them again, and will be actively dissuading my friends from choosing to purchase from polarpro. This experience left me very annoyed and leaves me feeling that I cannot reasonably expect polarpro to help me out if I am in need of help. Based off other reviews, this is not the first time they have done this and just tells me that they do not care about satisfying their customers. Very, "holier than though attitude" ... Take your business elsewhere