Extreme M.
Yelp
I purchased tickets for the Nutcracker ballet at this theatre and was super excited to go to my 1st ballet with my boyfriend because it would be his 1st ballet as well. However, 2 days before the event, I got very sick and wasn't able to go, so I started trying calling and emailing the theatre to no avail. No employee or mgr would contact me back. The event day came and went. Tried calling them on the Monday (1st day) after the weekend event, no response. 2 days after the event, I tried one last attempt, & was finally able to speak to an employee, who wasn't being very kind or understanding of my reason that I needed a refund & that I never even used my tickets because I was so sick. She offered to have her mgr call me back. When the Polk Theatre Mgr finally called me back, he was using a very crass cold firm tone with me, declaring he would not issue a refund, even after I mentioned it was Christmastime, and I was still sick, and I would be out-of-pocket, $144!! He didn't care. No compassion, no understanding, no refund. So I had to dispute this with my credit card company who immediately issued me a refund. Just look at all the turmoil I had to go through with this theatre and the service company they use for ticket selling. I will NEVER go to any performance at this theatre, ever. As for that Mgr, I hope God has mercy on him.