Frank T.
Yelp
It's not often I give a rating like this, especially when first time trying a place. I am amazed at the service considering all the high ratings I saw for this place. I assume it was people who did not order delivery. I would have given it 1 star if it were not for the quick response I received from their corporate office, and since the Favor delivery person is also to blame. I ordered a bunch of food for delivery on a quiet Thursday afternoon. My wife wanted to try this place, since our go to chicken delivery place had closed after 5 years of great food and service. I am listing in detail what we ordered for delivery, as I don't know how someone, either the order preparer or delivery person, or both, could not review the order and see how many things were MISSING! And yet, I was charged for the full order.
We ordered the following and below is what we got:
1 x Whole Grilled Chicken (1 x $24.99) = $24.99
1 x Charro Beans Large received
1 x Corn Tortillas 10 pcs NOT received
1 x Flour Tortillas 10 pcs received
1 x Onion w/ Habanero Small received
1 x Cabbage w/ Jalapeños Small received
1 x Salsa Habanero Small NOT received
1 x Pico de Gallo Small NOT recieved
We received the chicken, beans, and flour tortillas. No salsa, pico, or Corn tortillas. Plus they gave us rice. We did not order rice! When they say small for the Onion w/Habanero and Cabbage w/Jalapenos, they mean small. Not even a side. Chicken was ok. The grilled skin and flavor was good, but the meat dry, and the size, it looked like chicken on a diet of bread and water.
1 x Chicken Soup
1 x Chicken (1 x $10.49) = $10.49
1 x Corn Tortillas 5 pcs received
1 x Charro Beans Medium received
1 x Cabbage w/ Jalapeños Small NOT received
My wife ordered the soup. She is a connoisseur of this type of soup, and the only thing she said made it bearable was the two large pieces of chicken in there. They could have at lease de-boned the chicken.
WE ALSO ORDERED THE FOLLOWING ITEMS BELOW OF WHICH NOT A SINGLE ONE ARRIVED. HOW DO YOU MISS THIS?
1 x Stuffed Potato
1 x Mixed Meat (1 x $10.99) = $10.99
1 x 1/2 Carne Asada
1 x 1/2 Pastor
1 x Salsa Verde Small
1 x Add 1/4 Avocado (1 x $0.99) = $0.99
1 x Extra Toreado Jalapeno (1 x $0.39) = $0.39
1 x Regio Platter
1 x Carne Asada (1 x $14.99) = $14.99
1 x French Fries
1 x Flour Tortillas 5 pcs
1 x Salad
1 x Salsa Habanero Small
1 x Cheese Sauce Small
1 x Salad (1 x $2.69) = $2.69
1 x No Salsa
1 x Grilled Onions
1 x Large (1 x $2.35) = $2.35
1 x Jalapeño Pepper
1 x Pickled Jalapeno (1 x $0.39) = $0.39
1 x Jalapeño Pepper
1 x Toreado Pepper (1 x $0.39) = $0.39
1 x Guacamole
1 x Medium (1 x $4.38) = $4.38
SUBTOTAL $73.04
DELIVERY CHARGE $3.99
SERVICE CHARGE $3.00
TAX $6.02
TIP $5.00
TOTAL
$91.05
I called the restaurant multiple times, each time receiving an answering machine stating they were busy, and then put on hold. After 10 seconds of music it automatically hung up. How classy. I called and texted the Favor driver and no response. I could not even call Favor as the order was through the restaurant, but they used Favor. I finally submitted a complainT online and someone called me and apologized continually. They wanted to reimburse me for just the items missing, but as you can see there was more than just that. I would expect a place like this to comp the entire order, but had to convince them to give me $40 credit, and even then I had to get the credit in their app. So, I guess I have to go back to this place. I will order next time dine in at the counter, and see if they can recover from this.