Pollo Regio

One likely reason a takeout-only spot like Pollo Regio at 6615 Berkman Dr in Austin boasts an impressive 4.8‑star rating from over 3,000 reviews is the sheer consistency and quality of its core offering: grilled (pollo asado) chicken. A glowing review on MapQuest mentions “pleasant staff, short ticket times, good food,” and specifically praises the grilled‑chicken baked potato . Another review highlights that their food “is ALWAYS on point… very delicious” . Beyond the chicken itself, the sides and accoutrements clearly leave a strong impression. As far back as 2003, the Austin Chronicle noted the “scrumptious green avocado salsa… fiery and creamy all at once,” along with fresh homemade sides and charred grilled onions—elements that elevate a simple take‑home experience into something memorable . Moreover, friendly and efficient service powerfully enhances customer satisfaction. Patrons have described the staff as “professional, friendly, and loads of fun,” and appreciated the speed and reliability—even when ordering delivery . All these factors—delicious, consistent food; standout, handmade sides and sauces; and positive, fast service—combine to create a gratifying, repeatable experience that yields high ratings. For many customers, Pollo Regio’s takeout is not mere convenience—it’s a go‑to solution for quality, flavor, and satisfaction.

Quick and delicious food makes up for lack of seating. Order at the walk-up window, or using their mobile app. Torta and Al pastor tacos are highlights, don’t skip the salsa verde. And their French fries are criminally underrated.

This restaurant has carry out only. The portions are HUGE. When you order a burrito, you get a HUGE burrito that is the size of 2 burritos and you also get a side of rice, a side of beans and all the side sauces. The food was piping hot and was very good. We could not finish our food.

I went there and ordered the meal deal for 2 chickens. I waited for 15 minutes only to get not fresh chicken and old dried out rice! I had to go back in and ask for the onion and the grilled jalapeño. The lady cashier was nice but the male guy was very rude he mumbled at me in Spanish and then called me a name. I love their chicken when its fresh but not when its been sitting under the light for hours!!

I am going to be very clear that my problem is with the price, which I think it's out of the ordinary. Way too expensive. The flavor is awesome. Pollo Regio at this location started when I was going to that high school near them, around 2003. As a consumer, many things are hidden from me. So, maybe, I am unable to understand and would probably understand the price if I knew all the information. The chicken tenderness, its flavor and the green sauce is what made this restaurant stand out, despite being in a dangerous location and only being a carry out place. Nevertheless, it was the place to go for a long time. I believe the price was fair at this point. The price of a whole chicken was $10.00 back in 2003, and it was given with the onion and two sauces. At some point, if I recall correctly, rice and beans were added to the whole thing; I don't remember the date. Naturally, the price started to go up. In 2008, it was still very affordable, despite the recession. Other things were added to their menu, like the meat by the pound, baked potatoes, etc., by 2012. Good things. From 2012-2020, the price started to go up from $15.00 to $20.00. Then after the pandemic, it's been $30.00. The flavor is good, but when you have chicken from Sams or Fiesta at $5.00 or $8-10.00, the same portions compared to Pollo Regio, respectively, then I have to go with something cheaper. The flavor is not as good though. I haven't eaten at Pollo Regio for about 1.5-2 years, and I don't plan to go back. I do have the desire to eat there, but I think it's way overpriced. The same applies to the other establishment Pollo Rico. The only thing is that Pollo Rico's flavor and sauce is not as good as Pollo Regio, although, it's been progressing. I haven't there in 3-4 years. You can try to play around with the menu, and present it in many different ways. But remember your old ways. If you're overcharging your customer, just for the sake of it, at some point your customer won't come back. Look at how many establishments, greater than you, have disappeared. They also had good food. Again, this is just from the consumer's perspective. A regular consumer, not rich, not poor, just someone who likes to administrate his finances appropriately.

Great chicken and best charro beans, green sauce the best in Austin, Robert was friendly and very attentive…

Good food, good service, large portions. Great for your money's worth

A whole chicken was $10.99 back in the day...now it's $33.... Yeah...it's my go to over the years... And the beans!! And the salsa and cebollas:) and tortillas... ..sometimes it's the red that hits... Lately it's been the 💚green salsa!! And don't be alarmed by the smoke stacks....my neighbor thought it was a fire... Nah...just fire 🔥

Yeah, dude. It slaps. Don't sleep on this. Had it today. Get the whole chicken. Don't ask questions. Just do it.

Whenever we're craving some good simple tacos, we order from here. Their tortillas are clearly hand made and are delicious. Tonight we ordered the carne asada platter with their delicious rice and beans. For the first time, I noticed how much care they take to ensure that the food doesn't spill because all of the sauces and sides were wrapped in cling film.

It's not often I give a rating like this, especially when first time trying a place. I am amazed at the service considering all the high ratings I saw for this place. I assume it was people who did not order delivery. I would have given it 1 star if it were not for the quick response I received from their corporate office, and since the Favor delivery person is also to blame. I ordered a bunch of food for delivery on a quiet Thursday afternoon. My wife wanted to try this place, since our go to chicken delivery place had closed after 5 years of great food and service. I am listing in detail what we ordered for delivery, as I don't know how someone, either the order preparer or delivery person, or both, could not review the order and see how many things were MISSING! And yet, I was charged for the full order. We ordered the following and below is what we got: 1 x Whole Grilled Chicken (1 x $24.99) = $24.99 1 x Charro Beans Large received 1 x Corn Tortillas 10 pcs NOT received 1 x Flour Tortillas 10 pcs received 1 x Onion w/ Habanero Small received 1 x Cabbage w/ Jalapeños Small received 1 x Salsa Habanero Small NOT received 1 x Pico de Gallo Small NOT recieved We received the chicken, beans, and flour tortillas. No salsa, pico, or Corn tortillas. Plus they gave us rice. We did not order rice! When they say small for the Onion w/Habanero and Cabbage w/Jalapenos, they mean small. Not even a side. Chicken was ok. The grilled skin and flavor was good, but the meat dry, and the size, it looked like chicken on a diet of bread and water. 1 x Chicken Soup 1 x Chicken (1 x $10.49) = $10.49 1 x Corn Tortillas 5 pcs received 1 x Charro Beans Medium received 1 x Cabbage w/ Jalapeños Small NOT received My wife ordered the soup. She is a connoisseur of this type of soup, and the only thing she said made it bearable was the two large pieces of chicken in there. They could have at lease de-boned the chicken. WE ALSO ORDERED THE FOLLOWING ITEMS BELOW OF WHICH NOT A SINGLE ONE ARRIVED. HOW DO YOU MISS THIS? 1 x Stuffed Potato 1 x Mixed Meat (1 x $10.99) = $10.99 1 x 1/2 Carne Asada 1 x 1/2 Pastor 1 x Salsa Verde Small 1 x Add 1/4 Avocado (1 x $0.99) = $0.99 1 x Extra Toreado Jalapeno (1 x $0.39) = $0.39 1 x Regio Platter 1 x Carne Asada (1 x $14.99) = $14.99 1 x French Fries 1 x Flour Tortillas 5 pcs 1 x Salad 1 x Salsa Habanero Small 1 x Cheese Sauce Small 1 x Salad (1 x $2.69) = $2.69 1 x No Salsa 1 x Grilled Onions 1 x Large (1 x $2.35) = $2.35 1 x Jalapeño Pepper 1 x Pickled Jalapeno (1 x $0.39) = $0.39 1 x Jalapeño Pepper 1 x Toreado Pepper (1 x $0.39) = $0.39 1 x Guacamole 1 x Medium (1 x $4.38) = $4.38 SUBTOTAL $73.04 DELIVERY CHARGE $3.99 SERVICE CHARGE $3.00 TAX $6.02 TIP $5.00 TOTAL $91.05 I called the restaurant multiple times, each time receiving an answering machine stating they were busy, and then put on hold. After 10 seconds of music it automatically hung up. How classy. I called and texted the Favor driver and no response. I could not even call Favor as the order was through the restaurant, but they used Favor. I finally submitted a complainT online and someone called me and apologized continually. They wanted to reimburse me for just the items missing, but as you can see there was more than just that. I would expect a place like this to comp the entire order, but had to convince them to give me $40 credit, and even then I had to get the credit in their app. So, I guess I have to go back to this place. I will order next time dine in at the counter, and see if they can recover from this.

I have been to the Berkman location twice. Yesterday we purchased a family dinner. It was delicious! Included were pastor and asada (you can choose 1 or 2 meats) rice and beans both had good flavor chips were crunchy and perfectly seasoned salsas ( we liked the red but loved the green) Limes LOTS of corn tortillas ( wrapped in sets of 5) Onion- grilled and chopped Cilantro In a huge easy to transport box! Staff was so nice and helpful. Great news one of the nice ladies told me the Pflugerville location will open in two months! I almost forgot- the churros are ! Last time I also had barbacoa which was delicious!

Good food, good service can never go wrong with their chicke. They even have Apple Pay which is good when you don't have money in hand. Fast customer service too.

This company provides excellent service at an affordable price. The pina Agua Fresca was my favorite! The staff are professional, friendly, and loads of fun! You will not be disappointed.

El mejor pollo de Austin. Great service and best tasting chicken Ive ever had!. Definitely recommend it and worth the drive!

Extremely disappointed!!! ordered way ahead of time ONLINE and had to wait so long outside in the cold! sayali was the cashier and they couldn't tell me the name of the manager!

Service is terrible, I made an online order and had to wait more than 30 minutes in the sun. They do not have any where covered to wait. The food is pretty good actually, I will not recommend this place to no one unless you want wait more then 40 minutes for a simple 1 entree order.

Excellent service, I love this place, highly recommend, especially tostadas a la Siberia

Very flavorful chicken. Love fl Esther here when I am in the Austin area. The beans are great and the rice

Stopped on my way to a Father's Day party and I was greeted and tended to immediately! Talk about customer service!!! The friendly and smiling staff were beyond welcoming, ordered my food and it was ready fast and piping hot! This was my first time eating here but I'm definitely coming back! Food was delicious and full of flavor and the chicken was so juicy and tender! Thank you Pollo Regio I'm definitely coming back !

Pollo Regio has become one of my favs to order Postmates from for 3 reasons: Their food is ALWAYS on point. I order the loaded potato, the torta and the half chicken -- all very delicious The portions are great and they have reasonable prices They never mess up my order!

My favorite pollo asada, the other pollo place isn't it. Ive only had to wait 5/10 minutes

Food is always delicious. I'm not feeling well so I ordered sopa. SO GOOD. Will keep pollo regio in mind when I need hood chicken soup

Poor service the manager was rude to me I simply asked if they had a rice bowl and he told me this ain't el pollo Rico and to go to el pollo Rico ... AND I DID I WILL NOT COME HERE ANYMORE!!!!!

Good nachos. Likely small place nothing special but I'd definitely go back. Prices not bad not great.

This has got to be one of my favorite places to order. The food, especially the burrito is delicious and the ingredients are fresh.

They were wonderful I place an order early and I was running late and ordered fries, which they made so they so kindly remade them for me again to have the fresh, great customer service

Buen servicio Claudia es muy atenta Ami orden recomiendo este local Grilled chicken salad

I prefer pollo regio over rico. The chicken just has a better char and to me a tad more juicier. 1/2 a chicken is great for two persons especially if your partner prefers one type of meat over the other. Also they cut up the chicken for you so it saves a step when you get your meal home. The 1/2 chicken come with a grill onion, 5 tortillas, red and green salsa, charro beans, and rice. The corn tortillas are the typical mass produced ones so I normally swap them for flour which to me is more suited for grilled meats. The green salsa is my favorite with a mild enough kick. I finish off my meal by mixing the rice and beans; the beans are flavorful with bits of pork hock and bean liqueur. They also have carne asada by the pound if you want something different. I normally get this delivered as well so they up charge a few dollars for that. There are more local places that do chicken cheaper and some are just outrageous; this is a good place in the middle. As the cheaper places will run out of chicken.

Friendly service and excellent food in a clean establishment. Highly recommend in New Braunfels!

Great food and customer service! I will definitely be back for a quick fix of true authentic Mexican food!!

Everything was wonderful starting from placing my order to making sure everything I ordered was in the bag

I love them even though they forget my rice. They are a great restaurant. I love the rice

Muy sabroso! Grill chicken seasoned deliciously and always ready (in case that you're under a tight schedule).

Doesn't look like a good place to eat but let me tell you everything and I mean everything here is worth trying. Im not sure what it is they put in the food but wow, so good

I admit I was never a roasted chicken fan. My idea for buying a rotisserie chicken is so that I can make soup. So the best roasted chicken I ever had was at Wolfgang Pucks. WAS being the key. Until now! Hands down, one of the best chicken dishes ever. Maybe the very best. MONSTER portion. I think you could feed a family 3-4 quite easily. Granted, the half onion was a first, but I just through chunks of the onion in with the chicken on a solid tortilla shell. I didn't count, but there might have been 8 shells? The menudo. Salty fatty deliciousness. If they had these on the east coast, I'd be a regular for sure. Here's the only warning for the food prudes. This location is somewhat sketchy. Not unsafe or dangerous. I mean the building that houses this place is a dive. Doesn't bother me, but might scare off the OCD germaphobes. Run run run. Just amazing.

I really like this place and I'm usually against bad reviews but it's the third time I've been there 20 minutes before closing at 9:40 and they don't sell chicken or roast beef anymore I thought it was just once but there are already several times , Me gusta mucho este lugar y generalmente estoy en contra de las malas críticas, pero es la tercera vez que voy 20 minutos antes de cerrar a las 9:40 y ya no venden pollo ni carne asada. ya son varias veces

el mejor lugar donde alguien puede comprar pollo asado, e visitado otros lugares diferentes pero el sabor de la comida de aqui es inigualable y lo que mas me encanta, es la papa azada, excelente servicio al cliente y los tiempos de espera son muy accesibles para personas con algo de prisa.

First time trying this chain and the food is great! I got pastor tacos and chips and salsa verde. So good and flavorful.

The chicken is great!! WEAR A MASK !!the store has a lil bit of everything it's a busy store!

Spontaneously decided to try a new takeout place for dinner and hubby picked this one. Busy shop but very fast service. We came by about two hours before closing. Ordered the whole chicken entree, they didn't have anymore rice, disappointed :( Chicken was alright, the flavors were mostly on the skin and the meat was honestly pretty dry. But the salsa verde was EVERYTHING. I loved it! Maybe we got unlucky with the chicken this time, will probably give it another try some time in the future.

The food here is good, but absolutely overpriced for what it is. A whole chicken for $26? Tacos al pastor for $15?? I would recommend going to Pollo Rico instead next door and getting comparable food for half the price. I like pollo al carbon as much as the next guy, but the exorbitant prices make this place a hard pass.

I have noticed they have started putting less and less chicken and fajita meat in our tacos. I am done with this business.

The area is sketchy! It's not a place where You can sit to have a bite. The chicken was small and in my opinion it wasn't anything special. The rice was dry and the beans were flavorless. I don't think it's worth the drive.

Great food and salsa. The Chile verde has a spicy kick to get your taste buds rocking. Love the speediness and service

We left the Nelson field by 9:30 to go grab some dinner... pulled up 2 minutes after .. I ask for two chickens and the lady backed away from the window and look at the clock "9:35" and dead ass look me on the face and said we don't have any more chickens... if she knew they didn't had anymore she should of have said it when I order it..

love this place!!!! too bad they don't have one in "FOODIE" Cedar Park/Leander...!!! What else can one say??? BEST Value for their food!!!

Oh my gosh this place is so delicious I tasted the chicken the beans are out of this world the rice is good everything is delicious very homemade and tasty I love it I love it.

Reviews are far and few between, but I do drive by everyday to and from work, and the place is always packed, and the smells rolling out the top of the building are amazing...A friend at work said I have to try it...we are really into sit down style places, not walk up windows...but I will say, service was great and very fast. We wanted to try both the Carne and the Chicken...so needless to say it fed us for 2 days. Both were really good...Chicken had great seasoning, portion was a little small, these are small birds..but the flavor really makes up for it, and with the beans, rice and tortillas its more then filling...The Carne was good, and a bit tuff, but the pieces were small enough it was decent...and yes I would get it again...The rice, for a walk up window, was really good. The Charros seriously were some of the best I have every had. And that Green Sauce...OMG...Best I have ever tried!!...I saved to use on Breakfast Tacos the next day...Amazing!!..Our next try will be Pollo Rico, as its right by the house...Both are convent to stop at, so we will see..

Finally made it here for lunch and I'll be a regular for sure. This here is finger licking good chicken being pushed out of a window attached to a gas station. I got the half chicken meal. I killed the rice and beans before anything though! They put so much love in them. The beans have ground meat, chiccharone, and bacon. It's loaded with flavor! The rice was perfectly seasoned, they should show these other Mexican places how to do it! Ok back to the chicken. It's a well seasoned Mexican rotisserie style chicken. So juicy! It falls off the bones with ease. It came with all the fixings you need to really chow down too! Tortillas, limes, grilled onion, etc. I can not wait to get back!

I have tried chicken recipes in some of the finest restaurants in NYC, SF. I have tried chicken recipes in most fast food restaurants and regional restaurants across the nation. I ordered the full Mesquite Chicken. This hands down is the best chicken I have ever had. Best food to have while watching Breaking Bad!

Tasty chicken! Have visited this walk-up window for years and never been disappointed. Get the whole chicken meal. Great sides. Carne asada plate is also delicious. It's enough food for 2 meals. Comes with a nice pico de gallo. Too good!

Thoroughly enjoyed my food. The flavor of the half chicken was great along with the rice and beans. The flautas were great with the salsas... Even with the line the turn around time from order to receiving our food was great. Will definitely be back and soon!

I've been coming here for almost 10 years. This is absolutely the best charcoal grilled chicken around. Good prices too

It seems like Austin has a bunch of these, everywhere. Even though this one is not even close to my house, I always choose this one, why? one word Carne Asada, well it's two words but you get what I'm saying, they really do give a good portion for the money, that with some of that grilled onion and that heavenly green sauce that's been made by archangel Michael himself, its delicious. Yeah its next to a gas station and it's literally a hole in the wall, so you have to take it to go, but overall it's a good place.

Believe the hype! I've had my eye on this place since we moved to the neighborhood about six months ago. I didn't get to the store for groceries today so I decided to pick up a quick dinner here. Now I wish I'd gone much sooner! I ordered the #1 chicken dinner which was a good amount for two of us. A whole cut up chicken (well roasted and flavorful), a roasted onion (tasty!), a generous stack of corn tortillas, a side of rice, a side of beans cooked with diced bacon and vegetables, two types of salsa and a few lime wedges. It was all good; I'd be tempted to get an extra side of the beans next time. Service was quick, too. It's literally a window on the side of a convenience store building; I placed my order, the guy walked away for about 90 seconds, and returned with my dinner packed and ready to go. So I'll consider this both good and bad: A great dinner, but now I'll be tempted knowing I have an easy fallback just around the corner when I'm feeling too lazy to shop or cook.

Food was great but I didn't know it was a walk up window ONLY. salsa was really good too. More meat than one person should eat, but I did! I'll go back even though no where to sit.

This is one of my favorite stands. I love dropping by to grab a couple a rotisserie chickens with all the fixings to accompany the meal. Take the meal to a picnic table at the park and enjoy it all. It's not your typical fast fried food. It's fast and authentic. The green sauce is what I love to top off on my food. It's finger licking good!