StarHomesFL P.
Yelp
I met Sabrina at TJ Maxx while looking at hair products. She told me she is an experienced hairdresser previously worked in NYC and even owned her own salon in So. Florida. I went to six appointments at the JC Penney Salon in Citi Centre. Slowly, but surely, she destroyed my long, very thick beautiful locks. I now have chemical burns throughout my scalp. My hair may never grow back in these areas. On the last appointment, all of that hair was probably in the shampoo bowl. She ran from the shampoo bowl and told me to go to her styling chair. She wouldn't let me look in the shampoo bowl. To this day, I regret the decision that I made not to stand up for myself and check things out! She mixed hair color and shampoo together - without rinsing the color out. She did this on a number of occasions. I kept wondering why my hair was suddenly thinning and drying out. I went to my doctor who gave me some injections to promote hair growth. A few weeks after my last appointment with her, I touched the top of my head. To my horror, I found out that I am now mostly bald on the top of my head! There are 'ribbons' of damage all throughout my hair. I am distraught! I called her and let her know and she rudely suggested that I go to another hair stylist. I sent pictures to her and her manager. The manager said she would products to me for my hair. I never received them. When I called her, she said that her supervisor told her not to send the products. She said I can come in for a treatment. I can't believe how unprofessional this salon is. I asked for dark brown hair and chunky highlights. She kept lightening my hair. I told her I didn't want red hair. Although I did like the highlights for a short time, it is not what I wanted. I don't know why I trusted her. She kept telling me that we were going for "perfection". I want to know if there are others that have had this bad experience with this hairdresser. I met one of her clients and she has very little hair and all of it is in tiny pin curls on top of her head. I bet she did this same processing to this client as well. She is lazy. I told her to put the color on both sides when applying it. She did this, but then added the shampoo to the color and sometimes to the color and the bleach at the shampoo bowl. Slowly, but surely, she was damaging my hair. It may not ever grow back! She said that my hair was hers while at the salon and then she will give me 'my hair back.'. Well, I may have less than half of my hair left after going to her for six times. I thought after spending all of that money and all of that time, I would look amazing! The little hair I have left is very thin and fragile with split ends everywhere! I can't swim in the ocean or a pool as water in general is very drying, especially salt and chlorinated water. It's summertime! I cannot believe this! I told her I wanted long hair. Also, on the last appointment, she cut my hair. It was just cut a couple of weeks ago by her! She cut it because she saw all of the damage that she did. She saw all of my hair in the shampoo bowl. I can prove it! Just look at my scalp in the pictures and all the red/pink splotches everywhere! The color of my hair is awful! It's different colors everywhere. When I looked it up online, I found out that 'soap capping' the hair is very dangerous. Adding soap to color and/or bleach is very drying and damaging. She did this 3, maybe 4 times to me! I should have known better. I will never get chemical processing on my hair again, NEVER! I cannot anyway! I can't use a brush, a blow dryer, hot rollers, nothing. I cannot use anything on my hair now because of the condition it is in. I wrote a long letter to JC Penney and added pictures of what my hair looks like after Sabrina destroyed my hair and hair follilles throughout my head. She asked me why I took so long to let her know. I told her that most of the damage is on the top and back of my head and only after the color kept fading and the tiny hairs were growing out, that's when I noticed. I was also traveling to other states visiting people who are not well in my family. So I was focused on driving from Virginia to and through multiple states and taking care of other things. I wasn't focused on my hair. It looks awful and I have to do what I can to save it. I hope that I can.