Popeyes Louisiana Kitchen

My family and I love this chicken. My mother wanted to try the widely advertised Buterfly shrimp so after work I went to this store to get some chicken and her 8 pc Buterfly shrimp. What a disappointment! Instead of shrimp, there were only bits of fried batter in the box!! They were directly to the garbage disposal. I understand I went to the drive thru late (10:20pm) but if you don't have shrimp just say it! Don't sell me the waste you're about to throw in the trash 30 minutes later. Huge difference from advertising to reality!! 😐

I usually ask for extra mayo, but this has never happened to me. Opening the bag looked like a crime scene, I mean who does this? It was empty when I went so it’s not like they were super busy. At this point it’s more mayo than chicken.

I really love their Tuesday special deal; however, I’ve been feeling disappointed with the quality lately. It seems that the portions have become much smaller than before, and the flavor just isn’t the same. It’s hard to believe that they would serve such small pieces, especially when they consist mostly of skin and flour. Here is my recipe as requested. I appreciate your prompt and professional response.

Imagine running a fast food establishment and not having any food, left an hour before closing and not being willing to cook anything while still having the drive-through open. Then proceeding to give customers attitude because they want to order food at your establishment when you’re still open. The girl at the drive-through, the big one with the long nails rude.!!!!

This was the best chicken I’ve had recently! The meat was white, juicy, and had no unpleasant smell. It was cooked perfectly—no red spots and just the right level of doneness. As for the service, I’m not sure since there was no staff at the counter, only a self-service kiosk.

My food was pretty good. Hot & didn't take long. Line wasn't busy.

Worse service ever. I went in trying to claim the T-Mobile 3 pieces chicken tenders deal. First they said I have order on the kiok. And when I ask them, how to redeem the code. The cashier said I have to download the Popeyes app and order on there. After I order on the app I pay $1.08. They charge my card, and the peoples there said my order is not in the system and refuse to give me, my order. I show my order receipt and that I was at the right location and that they took that money out of my account already. They still refuse to give me my order saying that my order is not in the system. I waste my whole 30 minutes lunch, just for them to tell me last minute that my order is not in the system so they can't give me my order.

I’m not sure what happened to the previous store manager, an Asian American man who seemed to maintain excellent customer service with his employees. In contrast, the new manager appears to be more focused on expediting orders rather than providing good customer service.