Popeyes Louisiana Kitchen

Food was okay at least what we got of it. Ordered online then got home and was missing 2 spicy chicken sandwiches. Went back to the store with receipt and photos of what we got. And before I even got in the door the cashier was rude. She says she personally put the sandwiches in the bag and said you won't be getting anymore food from me . She was laughing and chatting with the other employees. She said call corporate. She definitely needs to be retrained or let go.

Bad experience... I placed an order, and when I checked out, my mac and cheese was missing. I went back to the window and told her, and she looked at me with a look of something. Then another woman came over, who couldn't have been more upset when I handed her the bag to check out. When she handed me back the bag, she rudely handed it back to me and closed the window, not even apologizing. Then they came with some crappy mac and cheese that was disgusting. They even looked reheated. If you don't know how to serve people, look for another job. And teach people to be more attentive with orders and treat customers well, because that's why restaurants stay open.

As expensive as food is, there’s no reason why we(consumers/paying customers) should be reserving food that look like this!!! I waited patiently for what I thought would be fresh food and this is what I got(for my family)and the food still wasn’t right! I received overcooked food and underwhelming experience

I had a pleasant experience, I ordered through the app and once I got to the drive-through, my food was actually hot and ready for me. The only issue I had, was that my French fries weren’t right, I parked my car went back in and the manager was so sweet. She instantly took my bag and made me a brand new fry, which was nice and hot with no Attitude, nor was she dismissive. That was my first time actually coming here, I’ll definitely be back ✨

So I walked in and order a 4 piece spicy with an extra biscuit to go. I waited at the counter for about 5 minutes which isn't a problem. It was peak lunch time. I then here the manager ask the cook "how long for spicy". He replies "8 minute". She then proceeds to pull chicken from another tray for my order. I thought to myself maybe she was waiting to give me some fresh chicken and when she heard the time she decided to just pull the spicy from that bin. NOPE. When I got back to my office I had no spicy and no extra biscuit. I could understand if this would have been a mistake, but it was 100% done on purpose. If she would have asked if I don't mind waiting that wouldn't have been a problem. Instead she just made up her mind to give me what I didn't order. The kicker is as she handed me my bag she said "I gave you a couple of our new sauce for free" thinking that would make up for the purposely giving me the wrong order. PLK# 13210 10702 Lauren check 2339 July 14 at 12:28pm

I was refused service at 10:05 AM and the establishment is advertised to be open for operation at 10:00 AM. It’s posted online and on the drive through window. However, when I pulled up to the drive through window the manager on duty refused my service stating that they weren’t going to serving customers until 10:30 AM.

45 minutes to receive my drive through order. When I got home, I found out my 16 piece family meal had 15 pieces, and though I ordered mixed meat(white, and dark), it contained no breasts. The lobby was closed, and the parking lot was filled with cars competing to see who could blast their music the loudest. The manager apologized to me directly, which I appreciated. She stated she was training 2 people. When I contacted customer service for compensation, they first offered me a $5 coupon that expires in 180 days, and then $10 after I refused. I again refused, because a temporary coupon is simply an invitation to spend more money later, at their poorly run restaurants. Popeyes has delicious food. They just need better run establishments.

I went today to Popeyes in Antioch right cross from Publix store and all the employees were so rude and they really didn’t have any respect and customer service I been in the food and beverage industry for 20 years but the service at Popeyes is the worse ever

HORRIBLE!! waited in the drive-through line for nearly 25 minutes only for them to ask for order, we ordered our first combo meal, and we were told they were out of sandwiches!? Heads this is one of the newer stores as she is telling us this we could hear music blaring in the background no disrespect to rap music but why is it playing so loudly like you're in a club at a restaurant? I proceeded to order Cajun fries I've told her out of fries I then proceeded to make my third selection and I've told her out of that, so I kindly asked what do you have I was told they had macaroni and cheese, mashed potatoes and gravy and coleslaw that's it!? did they want to put a sign out for the other 15 cars that are behind me?! This is ridiculous and how is a restaurant literally out of everything besides three or four side items?! That doesn't seem right to make matters worse, after we were successfully able to order four strawberry biscuits , we were there till they only accepted cash!? What's going on here?! We drove another 7.3 miles to go to another Popeyes SMH.

This is the worse Popeyes Louisiana kitchen, have to wait at least 30mins to get ordered. So lazy employees work like Tortle and order taker worse speak like at COMA, barely hear to order

i don't know who the fuck is incharge of making the food and bagging it, but everytime i've ordered from this place they forget the mashed potatoes.. like bitch ian pay for jus chicken , i payed for my other shit to . so if yall wanna waste money on food you ain't even getting then go ahead , but don't order from this place cause whoever tf is workin there clearly can't get orders right.

This place is UTTERLY RIDICULOUS! The lines literally be wrapped around the building and you're sitting waiting for damn near 30 mins just to get to the speaker to order. That's crazy considering the lobby is not even open for service. I am tired of all these restaurants trying to use Covid-19 as their excuse for lackluster customer service. This place needs to be improved or just shut down!

Awful. Store opens at 10am. Come to drive thru at 11:10. Employee comes on intercom and say they open at 11:30, WTF?!?!

Ok so after seeing all the hype for the new Chicken sandwich being better than Chick-Fil-A I broke down and stopped in to try it. So first things first Popeyes chicken sandwich is... As good as Chick-fil-a's with a few addendums 1 if you like Popeyes breading you will most likely like the sandwich you may even like it better than CFA but if you don't care for Popeyes breading this sandwich ain't for you. 2 It (or at least the one I had) is pretty greasy it didn't bother me I mean it's fried chicken but it might be a turn off for some 3 You're going to wait I waited about 30 minutes. So why the 2 star score you ask? Because while the food was good it was chaos you'd think they were giving away money Popeyes was clearly not prepared for the big time I could have ordered eaten and ordered again at CFA in the time it took me to get my sandwich, and the staff didn't seem to care while I was in line waiting to receive my food they ran out of sandwiches that's right they ran out. another patron was telling a group of us that this is happening all over and to be fair I'm not bashing them for running out of sandwiches they clearly didn't expect this kind of response. That said they know now yet they still only had one register open to take orders and up until they ran out of sandwiches they only had one person in the back running that station. Also when they ran out they would just periodically shout into the air we're out of sandwiches and then watch as the line dwindled instead of putting up a sign or something which I was told was happening and other locations. Furthermore the sandwich craze is affecting other customers there were two people in line behind me who just came to get a bucket of chicken and go home yet they were being held up by the problems with the chicken sandwiches they also messed up an order that had like five sandwiches on it and had to scramble to fix it. Not sure how they pulled that off since they ran out of sandwiches but I wasn't in the kitchen. All of this said the food was good the sandwich was good it's not worth the wait in my opinion so give it a week or two until all the frenzy dies down and then give it a try if you're so inclined

Worst Popeyes ever. The line is always wrapped because they always have the inside closed. They are always playing instead of working. Terrible customer service.

Honestly I would go to any Popeyes but this one. These people cannot follow simple instructions. They pay no attention to detail and they continuously mess up orders. They might as well shut this store down, they can't seem to do anything right. When we called, the culture up there is very poor they lack so much professionalism.

Let me preface this by saying this - I used to be a manager of a Popeye's back when it was Popeye's Famous Fried Chicken - so I know how this stuff works. Are you starving? Are you anxious to get you fast food chicken - fast! Are you ready to drop by, place your order, get your food and leave? Well drive on by here. Go home, put you a roast in the crock pot and wait...that's what it felt like when I tried to order some food here today. It's happened to me before here and I marked it off to them being new. That's been a few months when I had to wait 30 minutes for a 12 piece box of mild chicken and a couple of spicy breasts. Drop by after church just to pick up a couple of pieces of white meat and an ear of corn. I like my chicken like I like my women - spicy hot, crusty and deep fried. I never was good a metaphors. I go inside to peruse the menu - why I don't know, I knew what I was getting. Turns out I would have to peruse the menu anyway because it was a while before my order was taken. As mentioned, being a former manager I notice things. It's about 11:30. The place is clean, there is plenty of chicken on the racks behind the counter - good sign. There are about 3 tables seated, one person actually eating and three others standing and waiting...and waiting as it turns out. I order - I wait, too. The obviously very inexperienced employee is overwhelmed. There are about 5 other employees milling around in the back and at the drive-thru. They would stop and chat with each other - joke around. I wait and I wait. I SEE the chicken! So close and yet so far! Guy before me finally gets his 10 pieces of boneless wings (do they breed chickens with boneless wings?) He had been there 15 minutes already and another 10 while I was waiting - so 25 for him. Could it be! Is she going to pack my 2 pieces of chicken? YES! NO! WAIT! She starts, but another customer comes in. She stops what she is doing - "Are you ready to order, sir?" WHAT! He proceeds to ask half a dozen questions - what he can or cannot get with the family pack - a special request here, a substitution there - and he pays. So I am making my way to the counter just to get a refund from another staff member that has started her shift - because I am done here! I see her go back to my order...I hope. She gets the chicken packed - no corn up front...she goes to the back at her own pace, not worry, no hurry. FINALLY she places my order on the counter - a full 25 minutes from the time I placed it - TWENTY FIVE MINUTES for chicken that was right there in front of me and a piece of corn. So naturally I ask, "Why did this take 25 minutes to get 2 pieces of chicken?" Miss "I Just Got Here" says, "'cawse we wuz waitin' own fresh chick'n!" Oh, no we wuzn't! I pointed out that the chicken was right there in front of my eyes the whole time and YOU JUST GOT HERE! "You come back! You can leave!" she says. I wished the patrons coming in behind me good luck and hope they have a good book or don't have ice cream in the car....

This has to be the WORST Popeye's location on the planet! Why in the hell do people have to wait in line for over 30 minutes for a simple order? How the hell are you out of straws on a Saturday at 2 PM? How in the hell are you advertising a bourbon pie that you ran out of? How the hell do Popeye's expect to compete with Chick Fil A? Worst employees ever! The manager needs to be FIRED! Really giving Popeye's a bad name. Just go ahead and close this location!

So I have been a big fan of Popeyes for a very long time. I was just so obsessed with their bone-in chicken that I really didn't care if I ever tried that new chicken sandwich. Then I ended up trying it and I didn't think it was worth the hype. I was upset because I could have just gotten what I usually got because I already knew I liked it. Probably about 8 months pass and I have already moved to Tennessee from Detroit since then and I decided to go to the Popeyes at this location and try that sandwich one more time. Let me tell you, best thing I have ever tasted in my entire life. I am not kidding. Everything I ordered was phenomenal. The service was incredibly fast as well. I will 100% be back.

Food experience was Trash! They left some off my order and the food was already cold. I tried to call to let them know. Nobody answered. So I drove back to get it replaced. The people on the intercom mentioned I have to come inside just to get replaced as it would not be done by the time I got to window. I go inside, nobody behind the counter had a sense of urgency. Everyone looked like pre-teens and the managers did not come up or ask I needed anything or offer to replace. They just gave the food the was already pre-made. The sandwiches are not being freshly dropped as they were just picking up from under the heater. I've never had bad service with Popeyes as I've had with this one! I'll drive 15 minutes to the other if I have to and there service is bad but at least the food be fresh!

Outside of them giving me selter water instead of sprite, I have no complaints with this location whatsoever. The people giving this place a one star don't realize it's not their fault that 30+ want to eat popeyes at this exact location and it's not something they can control whatsoever

The drive thru girl was confused on which soda was which. She proceeded to solve this by taking the lid off and smelling it, then asked ME to smell it. My repulsed face said it all.

Just don't even bother. Service is slow. Orders get lost. They're always out of something. Workers more interested in talking to each other than the paying customers. Just drive on over to Publix and get some chicken from there.

Not sure what happened today from 4pm to 5pm abut definitely shouldn't take over an HOUR to get a chicken sandwich from the drive through...

Everytime I go to this location I'm able to walk in, and get exactly what I want. The staff is attentive, and communicate what's needed well.

This place is either only accepting cash or always out of spicy wings or you get the wrong order. On top of that the workers are extremely rude.

This is quite possibly the worst Popeyes in Tennessee. They never have BBQ and often run out of chicken. If it's within 1 hour of closing time they will simply tell you that they are out of whatever you ask for. The chicken is often not even fully cooked. I like Popeyes enough to give this particular location multiple try's a month and they legitimately never fail to disappoint. Save your money and your time and just avoid this place.

As a brand new location with not a lot of fast food options nearby, it's understandable that it's going to take some time to get the kinks worked out to produce good food and the quantity and speed that you'd expect at any other fast food location. However, the customer service here is ALWAYS absolutely HORRIBLE. Barely acknowledged when you are paying, order not correct, no sauces for chicken tenders. I've been multiple times to give them the benefit of the doubt because o live nearby but it's always something. The food tastes great but it isn't worth the hassle. Update: Broke down because I didn't want to travel very far and it was late. Worse than before. What's the point of a drive thru when they take your payment and AFTER you've paid they ask you to pull up and park. 30 minutes later and still no food. All that for five chicken tenders and some fries. Ridiculous. Never again.

The chicken I received at this location (Antioch, TN) was horrible! Over fried, no seasoning at all. My husband contacted their Customer Service Dept to request a refund. No response as of today and it's been (2 days). I saved all 10 1/2 pieces of the 11 piece dinner. If they want it back, it's here for the asking! What a wasted trip!

This location is horrible, long wait time. Dining room always closed. Always out of something i mean every single time i come here. I hate this store. They just need to close this location. They cant keep up with the demand!

Slow, slow, slow, slow, slow, slow, slow. No matter what time of day it is and no matter how long the line is. Food is good so I gave it 2 stars.

Seltzer water instead of sprite. Wrong sized order of fries. Hair in my green beans. Chicken strips so dense you can't bite into them. This place is an absolute joke. Do not go here unless you want to be treated like a POW.

I would give zero stars if I could. This place and the people are absolute TRASH. Waited 30 minutes in the drive through for the lady to tell us they were to lazy to drop any more chicken and make blacked tenders even though they were open still. SO FUCKING LAZY. Do your job. Don't go here.

You ever just wake up one day and think, "You know what...there's nothing more I'd like today than to go waste my time with the most atrocious service ever"? Look no further, this specific Popeyes will take care of that. Oh, and be sure you're craving something really specific from them, BECAUSE THEY WON'T HAVE IT. Spent about idk 45-50ish minutes trying to get some quick chicken through the drive through. With a hangry wife and 2 year old. Not only does the guy let me order and pay, but asked me to park and they will bring it out. 15 min later an employee walks up to my car, says she just clocked in to work, and that they are just now dropping the chicken and it would be about 10 more min. (The dumbest most confused look I could possibly give her) oh she also mentions they don't have fries for my child would she like some mashed potatoes or Mac n cheese. They kindly threw in some extra tenders after our wait. #WINNERS