Popeyes Louisiana Kitchen

The manager is a rude person. I call him because I order in the drive thru and he hang up on my face. They were wrong in all my order. I ordered 2 sandwich combos, one no pickles and it had pickles, also one of the combos didn’t had the fries and also they didn’t give me the 2 drinks. I also ordered boneless wings and they gave me that bone in. That unprofessional manager told me to bring the food, the question is how I’m goin to bring something that I didn’t receive (drinks and the fries). Also I live like 15 mins away and they want me to go like the gas Is free. I told him check the camera to see if they put my drinks or fries and he was rude. You need to improve your actitud if not don’t work as a manager in a customer service position. I’m gonna complain on the corporate.

There are no words to articulate how terrible the service and food quality is here. Staff is rude and unprofessional. I literally ordered boneless wings and half the order was just breading, the lady tried to tell me I didn’t order fries, even though it was on my receipt. Girl taking the orders was completely ignoring the guy in front of me trying to order. He claimed he had been waiting 10 minutes for someone to take his order. I did a mobile order and even that was a god awful experience. Bypass this place and go somewhere else. It’s a shame too because Popeyes food is typically decent. But this place blows.

Do not go to this place. I payed $70 online for my order and when I got there they had me pull up to make the order. I sat there for 30 minutes before the girl came to tell me that they gave my order to someone else and they could not remake my order. I know she was lying because the app said they were still making my order. Any other time the app will say it was completed. They just didn’t want to make it because it was a large order. So I had to email the support team to get a refund. If they did give my food away why couldn’t they remake it?

I never have bad experiences here but tonight was absolutely horrible. I spent $50 just to have the food taste awful. The cole slaw tasted sour and expired, not to mention very warm and watery. We had no sauces either. We ordered chocolate chip biscuits but they didn’t give us any. We call and the lady on the phone tells us they don’t have any. So they charge us for food they don’t have and don’t even bother informing us or substituting it? Extremely disappointed. If I get food poisoning, I will know why.

Popeyes Louisiana Kitchen Review: 3 Stars I have mixed feelings about Popeyes. The Dirty Rice and the Chicken Sandwich are undeniably good—some of the best in fast food, no doubt. However, the experience can be hit or miss. Unfortunately, the store wasn’t open during the posted hours of operation on my recent visit, so I ended up going to Chick-fil-A instead. This kind of inconsistency can be frustrating, especially when you’re craving their unique flavors. When the store is open, the cleanliness and staff friendliness often fall short compared to competitors. A more welcoming atmosphere and better attention to maintaining the store would go a long way in improving the overall experience. The food is great, but the service and consistency need to catch up to make Popeyes a true standout.

Cheesecake is awesome and so are the new drinks. Delicious. But the chicken tenders are NEVER crispy. NEVER. Don't look like the advertisement either. Go for the fries, cheesecake, and drinks ONLY.

Service around 12pm. Lobby was low capacity. Service was great, but the sandwich (classic breaded chicken) was half breaded and slightly cool. Not what I was expecting, but also nothing to complain about in the moment. When prompt for a review, definitely worth mentioning.

I went there Twice on Sunday around 12:15pm. I was in the Drive Thru Line for around 20 minutes. When I got up there to do my Order I waited for another 5 Minutes so I Left. I went back around 6pm placed my order at the Drive Thru. When I paid for my Order I asked the lady to verify my Order she said that she didn't Take the Order. My Mistake I didn't Check the Order It Was Wrong. I Will Not Go Back for A While. This Is My Favorite Chicken Restaurant.

HORRIBLE!! waited in the drive-through line for nearly 25 minutes only for them to ask for order, we ordered our first combo meal, and we were told they were out of sandwiches!? Heads this is one of the newer stores as she is telling us this we could hear music blaring in the background no disrespect to rap music but why is it playing so loudly like you're in a club at a restaurant? I proceeded to order Cajun fries I've told her out of fries I then proceeded to make my third selection and I've told her out of that, so I kindly asked what do you have I was told they had macaroni and cheese, mashed potatoes and gravy and coleslaw that's it!? did they want to put a sign out for the other 15 cars that are behind me?! This is ridiculous and how is a restaurant literally out of everything besides three or four side items?! That doesn't seem right to make matters worse, after we were successfully able to order four strawberry biscuits , we were there till they only accepted cash!? What's going on here?! We drove another 7.3 miles to go to another Popeyes SMH.

This is the worse Popeyes Louisiana kitchen, have to wait at least 30mins to get ordered. So lazy employees work like Tortle and order taker worse speak like at COMA, barely hear to order

i don't know who the fuck is incharge of making the food and bagging it, but everytime i've ordered from this place they forget the mashed potatoes.. like bitch ian pay for jus chicken , i payed for my other shit to . so if yall wanna waste money on food you ain't even getting then go ahead , but don't order from this place cause whoever tf is workin there clearly can't get orders right.

This place is UTTERLY RIDICULOUS! The lines literally be wrapped around the building and you're sitting waiting for damn near 30 mins just to get to the speaker to order. That's crazy considering the lobby is not even open for service. I am tired of all these restaurants trying to use Covid-19 as their excuse for lackluster customer service. This place needs to be improved or just shut down!

Awful. Store opens at 10am. Come to drive thru at 11:10. Employee comes on intercom and say they open at 11:30, WTF?!?!

Ok so after seeing all the hype for the new Chicken sandwich being better than Chick-Fil-A I broke down and stopped in to try it. So first things first Popeyes chicken sandwich is... As good as Chick-fil-a's with a few addendums 1 if you like Popeyes breading you will most likely like the sandwich you may even like it better than CFA but if you don't care for Popeyes breading this sandwich ain't for you. 2 It (or at least the one I had) is pretty greasy it didn't bother me I mean it's fried chicken but it might be a turn off for some 3 You're going to wait I waited about 30 minutes. So why the 2 star score you ask? Because while the food was good it was chaos you'd think they were giving away money Popeyes was clearly not prepared for the big time I could have ordered eaten and ordered again at CFA in the time it took me to get my sandwich, and the staff didn't seem to care while I was in line waiting to receive my food they ran out of sandwiches that's right they ran out. another patron was telling a group of us that this is happening all over and to be fair I'm not bashing them for running out of sandwiches they clearly didn't expect this kind of response. That said they know now yet they still only had one register open to take orders and up until they ran out of sandwiches they only had one person in the back running that station. Also when they ran out they would just periodically shout into the air we're out of sandwiches and then watch as the line dwindled instead of putting up a sign or something which I was told was happening and other locations. Furthermore the sandwich craze is affecting other customers there were two people in line behind me who just came to get a bucket of chicken and go home yet they were being held up by the problems with the chicken sandwiches they also messed up an order that had like five sandwiches on it and had to scramble to fix it. Not sure how they pulled that off since they ran out of sandwiches but I wasn't in the kitchen. All of this said the food was good the sandwich was good it's not worth the wait in my opinion so give it a week or two until all the frenzy dies down and then give it a try if you're so inclined

Worst Popeyes ever. The line is always wrapped because they always have the inside closed. They are always playing instead of working. Terrible customer service.

Honestly I would go to any Popeyes but this one. These people cannot follow simple instructions. They pay no attention to detail and they continuously mess up orders. They might as well shut this store down, they can't seem to do anything right. When we called, the culture up there is very poor they lack so much professionalism.

Let me preface this by saying this - I used to be a manager of a Popeye's back when it was Popeye's Famous Fried Chicken - so I know how this stuff works. Are you starving? Are you anxious to get you fast food chicken - fast! Are you ready to drop by, place your order, get your food and leave? Well drive on by here. Go home, put you a roast in the crock pot and wait...that's what it felt like when I tried to order some food here today. It's happened to me before here and I marked it off to them being new. That's been a few months when I had to wait 30 minutes for a 12 piece box of mild chicken and a couple of spicy breasts. Drop by after church just to pick up a couple of pieces of white meat and an ear of corn. I like my chicken like I like my women - spicy hot, crusty and deep fried. I never was good a metaphors. I go inside to peruse the menu - why I don't know, I knew what I was getting. Turns out I would have to peruse the menu anyway because it was a while before my order was taken. As mentioned, being a former manager I notice things. It's about 11:30. The place is clean, there is plenty of chicken on the racks behind the counter - good sign. There are about 3 tables seated, one person actually eating and three others standing and waiting...and waiting as it turns out. I order - I wait, too. The obviously very inexperienced employee is overwhelmed. There are about 5 other employees milling around in the back and at the drive-thru. They would stop and chat with each other - joke around. I wait and I wait. I SEE the chicken! So close and yet so far! Guy before me finally gets his 10 pieces of boneless wings (do they breed chickens with boneless wings?) He had been there 15 minutes already and another 10 while I was waiting - so 25 for him. Could it be! Is she going to pack my 2 pieces of chicken? YES! NO! WAIT! She starts, but another customer comes in. She stops what she is doing - "Are you ready to order, sir?" WHAT! He proceeds to ask half a dozen questions - what he can or cannot get with the family pack - a special request here, a substitution there - and he pays. So I am making my way to the counter just to get a refund from another staff member that has started her shift - because I am done here! I see her go back to my order...I hope. She gets the chicken packed - no corn up front...she goes to the back at her own pace, not worry, no hurry. FINALLY she places my order on the counter - a full 25 minutes from the time I placed it - TWENTY FIVE MINUTES for chicken that was right there in front of me and a piece of corn. So naturally I ask, "Why did this take 25 minutes to get 2 pieces of chicken?" Miss "I Just Got Here" says, "'cawse we wuz waitin' own fresh chick'n!" Oh, no we wuzn't! I pointed out that the chicken was right there in front of my eyes the whole time and YOU JUST GOT HERE! "You come back! You can leave!" she says. I wished the patrons coming in behind me good luck and hope they have a good book or don't have ice cream in the car....

This has to be the WORST Popeye's location on the planet! Why in the hell do people have to wait in line for over 30 minutes for a simple order? How the hell are you out of straws on a Saturday at 2 PM? How in the hell are you advertising a bourbon pie that you ran out of? How the hell do Popeye's expect to compete with Chick Fil A? Worst employees ever! The manager needs to be FIRED! Really giving Popeye's a bad name. Just go ahead and close this location!

So I have been a big fan of Popeyes for a very long time. I was just so obsessed with their bone-in chicken that I really didn't care if I ever tried that new chicken sandwich. Then I ended up trying it and I didn't think it was worth the hype. I was upset because I could have just gotten what I usually got because I already knew I liked it. Probably about 8 months pass and I have already moved to Tennessee from Detroit since then and I decided to go to the Popeyes at this location and try that sandwich one more time. Let me tell you, best thing I have ever tasted in my entire life. I am not kidding. Everything I ordered was phenomenal. The service was incredibly fast as well. I will 100% be back.

Food experience was Trash! They left some off my order and the food was already cold. I tried to call to let them know. Nobody answered. So I drove back to get it replaced. The people on the intercom mentioned I have to come inside just to get replaced as it would not be done by the time I got to window. I go inside, nobody behind the counter had a sense of urgency. Everyone looked like pre-teens and the managers did not come up or ask I needed anything or offer to replace. They just gave the food the was already pre-made. The sandwiches are not being freshly dropped as they were just picking up from under the heater. I've never had bad service with Popeyes as I've had with this one! I'll drive 15 minutes to the other if I have to and there service is bad but at least the food be fresh!

Outside of them giving me selter water instead of sprite, I have no complaints with this location whatsoever. The people giving this place a one star don't realize it's not their fault that 30+ want to eat popeyes at this exact location and it's not something they can control whatsoever

The drive thru girl was confused on which soda was which. She proceeded to solve this by taking the lid off and smelling it, then asked ME to smell it. My repulsed face said it all.

Just don't even bother. Service is slow. Orders get lost. They're always out of something. Workers more interested in talking to each other than the paying customers. Just drive on over to Publix and get some chicken from there.

Not sure what happened today from 4pm to 5pm abut definitely shouldn't take over an HOUR to get a chicken sandwich from the drive through...

Everytime I go to this location I'm able to walk in, and get exactly what I want. The staff is attentive, and communicate what's needed well.

This place is either only accepting cash or always out of spicy wings or you get the wrong order. On top of that the workers are extremely rude.

This is quite possibly the worst Popeyes in Tennessee. They never have BBQ and often run out of chicken. If it's within 1 hour of closing time they will simply tell you that they are out of whatever you ask for. The chicken is often not even fully cooked. I like Popeyes enough to give this particular location multiple try's a month and they legitimately never fail to disappoint. Save your money and your time and just avoid this place.

As a brand new location with not a lot of fast food options nearby, it's understandable that it's going to take some time to get the kinks worked out to produce good food and the quantity and speed that you'd expect at any other fast food location. However, the customer service here is ALWAYS absolutely HORRIBLE. Barely acknowledged when you are paying, order not correct, no sauces for chicken tenders. I've been multiple times to give them the benefit of the doubt because o live nearby but it's always something. The food tastes great but it isn't worth the hassle. Update: Broke down because I didn't want to travel very far and it was late. Worse than before. What's the point of a drive thru when they take your payment and AFTER you've paid they ask you to pull up and park. 30 minutes later and still no food. All that for five chicken tenders and some fries. Ridiculous. Never again.

The chicken I received at this location (Antioch, TN) was horrible! Over fried, no seasoning at all. My husband contacted their Customer Service Dept to request a refund. No response as of today and it's been (2 days). I saved all 10 1/2 pieces of the 11 piece dinner. If they want it back, it's here for the asking! What a wasted trip!

This location is horrible, long wait time. Dining room always closed. Always out of something i mean every single time i come here. I hate this store. They just need to close this location. They cant keep up with the demand!

Slow, slow, slow, slow, slow, slow, slow. No matter what time of day it is and no matter how long the line is. Food is good so I gave it 2 stars.

Seltzer water instead of sprite. Wrong sized order of fries. Hair in my green beans. Chicken strips so dense you can't bite into them. This place is an absolute joke. Do not go here unless you want to be treated like a POW.

I would give zero stars if I could. This place and the people are absolute TRASH. Waited 30 minutes in the drive through for the lady to tell us they were to lazy to drop any more chicken and make blacked tenders even though they were open still. SO FUCKING LAZY. Do your job. Don't go here.

You ever just wake up one day and think, "You know what...there's nothing more I'd like today than to go waste my time with the most atrocious service ever"? Look no further, this specific Popeyes will take care of that. Oh, and be sure you're craving something really specific from them, BECAUSE THEY WON'T HAVE IT. Spent about idk 45-50ish minutes trying to get some quick chicken through the drive through. With a hangry wife and 2 year old. Not only does the guy let me order and pay, but asked me to park and they will bring it out. 15 min later an employee walks up to my car, says she just clocked in to work, and that they are just now dropping the chicken and it would be about 10 more min. (The dumbest most confused look I could possibly give her) oh she also mentions they don't have fries for my child would she like some mashed potatoes or Mac n cheese. They kindly threw in some extra tenders after our wait. #WINNERS