Popeyes Louisiana Kitchen

To Whom It May Concern, I am writing to formally file a complaint regarding the Popeyes Louisiana Kitchen restaurant located at 1994 Atlantic Avenue, Brooklyn, NY 11233, due to an extremely negative customer service experience. On the day of the incident, I attempted to make a purchase totaling $29.39, with the intention of spending my money at this location. Unfortunately, I was treated in a very disrespectful, rude, and unprofessional manner by the store manager, whose number appears as 23466 (also listed as 11269). The attitude displayed by this individual was completely unacceptable, especially for someone in a management position. Instead of providing proper customer service, she demonstrated a lack of professionalism, courtesy, and basic respect. Behavior like this not only creates a poor experience for customers but also drives customers away from the business. As a direct result of this experience, I will not be returning to this location, as the level of customer service was unacceptable. Employees with this type of attitude damage the reputation of the company and negatively impact the business as a whole. I hope this matter is taken seriously and that appropriate actions are taken to prevent other customers from experiencing similar treatment. Thank you for your time and attention. I look forward to your response. Sincerely, Judit BuenoTo Whom It May Concern, I am writing to formally file a complaint regarding the Popeyes Louisiana Kitchen restaurant located at 1994 Atlantic Avenue, Brooklyn, NY 11233, due to an extremely negative customer service experience. On the day of the incident, I attempted to make a purchase totaling $29.39, with the intention of spending my money at this location. Unfortunately, I was treated in a very disrespectful, rude, and unprofessional manner by the store manager, whose number appears as 23466 (also listed as 11269). The attitude displayed by this individual was completely unacceptable, especially for someone in a management position. Instead of providing proper customer service, she demonstrated a lack of professionalism, courtesy, and basic respect. Behavior like this not only creates a poor experience for customers but also drives customers away from the business. As a direct result of this experience, I will not be returning to this location, as the level of customer service was unacceptable. Employees with this type of attitude damage the reputation of the company and negatively impact the business as a whole. I hope this matter is taken seriously and that appropriate actions are taken to prevent other customers from experiencing similar treatment. Thank you for your time and attention. I look forward to your response. Sincerely, Judit Bueno

Worst popeye every you will be waiting here for 30 minutes the staff is rude and don’t care they never have any chicken and they literally pay more attention to trying to fill their uber or doordash orders then the people that are there waiting

Why is my food raw and not covered on sauce. I asked for extra for a reason smh. Never again. They didn't give utensils like I asked.

They wowed me. The store is equipped with 3 points of sale. I was in and out in 5 minutes on all 3 visits. It's my new go-to in Brooklyn for good food fast. I must add that the day shift General Manager was in control as I walked in during the last of the rush. She and both the night managers are great at delegating. The restaurant was pathologically clean, which gives people confidence of a germ-free environment. I received the service after the lunch rush. And the service at night around 8 pm. I'm impressed 👏. Well done, Well done indeed... in the last week and a half

Like this Popeyes is disgusting. How y'all drop people food on the counter then try to give it to the customer. Just nasty and unsanitary

you should always check before leaving the store because they make a lot of mistakes and they never give napkins, they do it on purpose👎

What ca i say.terrible service the cashier didnt even know how to charge my debit card. Service is so sad in most ny establishments. I call it like i see it. waited for 20 minutes for fast food. theyre quick to take your money then its a waiting game.i think that its the quality of employees and of course management. Its all in the interest of profits. As the old saying goes...you get what you pay for .after 23 minutes of waiting they still screwed up my order i was so frustrated that i kust left with the wrong items. I guess i can only get upset at myself for expecting more from a Popeyes in the ghetto.

All worker never use gloves I’m sorry I don’t want be sick maybe owner or supervisor somebody see my post 🤮🤮never again

Your order is given hot and fresh when you go there, but to order for delivery the food isn't the same. The staff aren't as friendly nor patient!

I stopped here on a whim. Was driving my mother home and my daughter had to use the bathroom. The place wasn't crowded but for whatever took awhile for them to get to me. I ordered two items but after waiting for them to get the bathroom opened, they informed me something was wrong with the door and it couldn't be opened. I was slightly peeved because I asked prior to ordering since that was my sole reason for going inside. Nonetheless, the place was in moderately good order for a fast food restaurant and the staff was seemingly helpful.

I came here last night after visiting a friend in Brooklyn which I rarely travel to. I used my cash app card Monday at 9:15 pm. Fast forward to Wednesday morning at 1:30 am. Thankfully, I work in nightlife and I received my Notification while I was awake and at work. My cash app card information was used at Walmart pickup location in New Jersey twice. I seldom use my cash app card for in store purchases. I advise the buyer to beware. These kids are low lives and scammers and I will investigate this matter and report it to the fullest extent. I urge the manager to take action and review this matter.

The wrong food came, need to double check the orders employees, please! But the chicken was fresh and not overcooked, dry!

This is the worst location. I tried to purchase the deal 10pcs chicken ONLY for $19.95 and the worker insisted on giving me the meal when I didn't ask for that. She would not listen to what I was asking for. It wasn't crowded or any cars in the drive thru. I asked for spicy legs only and got whatever she wanted to give me. How does one run out of certain chicken pieces. Their customer service at this location is horrible. They need an entire new team of workers. This location needs to get an F!

Ordered a 5pc spicy whole wing combo and was very disappointed. Every single wing has NO MEAT, ONLY BONE. I feel scammed. I did not pay $15 for a box of bones. These wings are barely bigger than my thumb as you can see. I'm never taking my money to this franchise location again.

The lightskin black woman with glasses ( I believe the manager or lead) is honestly the reason things get done efficiently and in a timely fashion beside resolving issues. I come back knowing she might be there so I know customer service is over and beyond. The Mac is always good but this review is really about her customer service today.

You visit a fast food stop for the obvious qualities - it's quick, it's cheap and it's consistent. You hope that it would be consistently good. An order of Cajun fries here comes in a paper bag - no sleeve, no box, just the easiest way to dig into the fries immediately. It's perfect if you can't wait and are on the go. You're drunk, you need to be able to walk and eat, to have it waiting for your ride or the subway. You anticipate this and ask your polite cashier for ketchup in advance, letting both of you know that this isn't how you'll be treating these fries. That you might need to tear open and arrange the tiny satchets of condiment. That you'll be sitting down with these fries. The Cajun fries are seasoned with an inoffensive spice that's not too salty and it's flavor is difficult to pinpoint or define. There's enough to certainly be seasoned, but completely forgettable. The fries are consistent in size, shoestring, and consistency. They're soft and bordering on soggy without being soggy, but never crisp. The consistency keeps you going. They're too easy to plow through the bag. The consistency keeps you searching, hoping for a perfect fry with some crispiness on the outside, pillowy potato on the inside. But that perfection would betray its promise of consistently inoffensive fries. Maybe you will have them again, because they aren't terrible, they aren't difficult, they aren't expensive. They aren't perfect, and they aren't special. But in the right moment perhaps they're even better - they're reliable.

Ordered a chicken sandwich combo (drink and regular Cajun rice) and an extra rice via Uber Eats. Order gets to me in a quick time and the driver was pleasant and ensure the food was handled carefully. Open the bag and there's only ONE rice and an order of fries. No straw for my drink, no spork for my rice and no napkins! I indicated this wasn't a home the order was coming to! Not pleased with this order at all!

I paid $70 for 16 pieces of chicken and 3 pies via Uber eats. The Uber eats app doesn't prompt you to order so sauces so I forgot. Messages my driver to ask for 6 sauces and told him that they could charge me and it I didn't mind. They said they couldn't charge me cuz he hit the "picked up" button and refused to give him any sauces. When someone ordered 16 Pieces of chicken, 3 large sides and 3 pies = $70... what's wrong with throwing sauces into the bag? As much as I love Popeyes, I won't be ordering from them again. The store didn't even answer the phone the first few times when I called, especially when all jobs are dead right now, why couldn't they answer? Papa Johns played games and lost my business for the last 2 years now, looks like Popeyes has made the list. #upsetcustomer paying hella money during a pandemic.

Can I leave zero stars? I pulled into drive through at 10:38 pm Monday night. First it's dim and deserted looking but I'm in my car so I go for it. The server in a unpleasant delivery asked what I wanted. I give my order she shouts I can't hear you miss! Instead of something like, I'm sorry could you repeat that I'm having trouble hearing you. I repeat my order she barks something back I ask about another biscuit she barks "It comes with a biscuit miss! read the menu miss!" These responses continued the whole time I tried to place my order. I ended up ordering 5 wings combo and a two piece combo. She shouted $ 25 something. That price seemed wrong but do you think I was about to ask her about that? Heck no! Finally I took a deep breath and paused because everything out of her mouth was nasty and rude. I decided that I didn't want her fixing my food and if the rest of the staff was like her then no thank you! As I pulled past the her window I decided to keep going. She hung out and yelled ay ay where ya going? Back here ayyyy! That was the best part of this experience. I have to say just because the location was deserted and it was late I should not have to put up with that so I left. Do better Popeyes.

Never been disappointed by this Popeyes. I get the $10 tenders special on the way home and it's always a hit

I usually don't do reviews unless the business is good or VERY bad. When they first opened the food there was great. We went there yesterday and when we got home we discovered the chicken pieces were VERY, VERY, VERY small, had no flavor, and tasted like they had been frozen, defrosted, frozen, defrosted, then cooked. I was embarrassed to serve them to my guests. Must say the sides were ok, but won't be going back. If you want Popeye's I suggest you find another location.

Come here out of laziness or drunken haze. They're hours are unpredictable as is the food.

This is the BEST yard bird spot in NYC. Popeyes is a Louisiana chain anf this location vines closest to the customer service, freshness and flavor of the food. The mild is juicy and flavorful, and the spicy has the right amount of pepper and isn't over cooked like many other locations. They offer all of the condiments at the window and they get you in and out of the drive thru swiftly. They also have numerous specials going on all the time so check the signs and window clings for the newest offerings. Watch out for the curb though, it extends further than most.

Need I say more ? Dark skin lady, working the cashier at 9:40 pm, Sunday, March 17th. I did not pay $10 for this ... just tell me you ran out or something please do something about these inconsiderate workers... I'm hungry come on .

Obviously the people working here can't read order three combos upgrade my drink sizes from small to large and got only two small drinks, also paid extra for sauces and got none.

The fast food here is good. The workers are alright. It's clean inside. Just the location you want to be on watch of your back.

When there to pick up and order for Uber eats lines going through the door . Three people in the front which they couldn't keep up . The manager is no where to be found to give the workers who are struggling help he is on break while it's a rush and busy . I had to cancel the Uber order for the customer because I was waiting for like 20 minutes very unprofessional. And they need to make sure there is enough staff and manager present

It's nice, clean and the food is great. However, it's in dire need of security. There are too many panhandlers who come in and harass the customers and staff for money plus free food (even at the drive-thru!). For example, one guy begged a customer for food. The man was kind enough to give him the meal he ordered. Did the panhandler leave? No. Instead he tied the bag of food up, placed it a few feet away from him, and continued begging people for food! I couldn't believe he conned someone out of a meal. That annoyance aside, I recommend the place for decent service and a good meal.

Stopped in to grab a quick bite to eat & drink. Got hit up once outside & once inside by 2 different ppl asking for something to eat. What I thought was gonna be a simple side dish turned out to be a $17 total. This is what I get for ever helping ppl out with food. Always someone to ruin the experience of going inside by taking advantage of ppl helping ppl. As far as the restaurant goes, nice & clean location. Good timing as they weren't busy at the time but became as such as I was leaving. If I come here again, I'm only going in the drive thru. Always disliked having to step out of my car when I'm in this neighborhood.

This food place have outrageous prices that for some people may not be affordable. The chicken is not cleaned that great and is packed with grease on the chicken which for some people like me is not such a good thing. There is way to much slime on the chicken which don't make it taste good either but the meat of it is pretty good that's why it's a 3 star