Popeyes Louisiana Kitchen

9-21-24 Just don’t bother ordering from this section of the airport. We made our mistake. We ordered our single meal. We paid. When our food was ready we were told that we didn’t pay for our food. My fiancé showed them proof that we paid on our credit card app showing that the transaction went through. They told us to pay again so we did. We ended up getting refunded back in cash. What happened was the lady taking our food order was on her phone and wasn’t paying attention. The guy behind us was also waiting for his food and had not paid yet. The manager on duty was on her phone the entire time and didn’t care to help. The food was okay nothing special. The drink fountain has mold. The flooring baseboards are filthy. This place is so disgusting. Coming back from vacation made us realize how lazy we Americans truly have become.

We ordered a 16 piece meal. The lady at the cash register told us that the machine for the card was not working. Only cash. We got charged over $12 in tax. We couldn't get a receipt either. We watched other customers pay with card. When we confronted her about this she was silent, like she just got caught for possibly stealing. We were the only ones to pay with cash. Please ask for receipt. The staff is possible scaming people

TLDR - Bad food, bad service, still hungry and now $20 poorer Please don’t go here. I have never felt the need to write a review before this, but my disappointment was so immense that I felt the need. After I and many others ordered, we were told that they didn’t have certain things like Mac and cheese or non-spicy chicken. Fine, I thought, it happens. Then I saw people after me order those things EVEN AFTER they ran out. They just ended up swapping what everybody ordered with whatever they had on hand, instead of letting people know BEFORE they ordered that they were out. They tricked people into buying what they would never get. On top of that, at least one of the employees was rude (older fellow, balding). Now, I’m someone who respects anyone who works in the service industry because I know it can be a tough thankless job. However, that doesn’t give you permission to be rude or short with people, telling them “I don’t have time for this” when they ask you a simple question (asking about sauces/what was available/ketchup anywhere?). On top of all this the food and drink was bad. I ended up only eating my fries and biscuit and then trashed the chicken. The soda I got tasted like it had been left out for a week prior. It was basically sugar water, no fizz, the only thing which makes soda soda. I’d have been infinitely better off just going hungry and grabbing real food somewhere after my flight. Lesson learned. Don’t make the mistake I did.

Went here to get some fried chicken in the afternoon. Found plastic in the fried chicken and after asking the manager about it she was completely ignorant about it as if it was nothing and rather said it was a fault of chicken provider. Just need to understand is it the Popeyes selling this fried chicken or the chicken provider and if there is a problem why not just accept it? Food department should definitely inspect this place. #foodsafety

Now that's how airport chicken is done. Quick order kiosk, quick service, friendly employees. This was a much needed good food experience at an airport. Detroit's airport in general is an A+. Eco friendly packaging.

Go anywhere else in the airport. They took my order, I paid. I waited 10 minutes and then they said they ran out of chicken tenders and it would be another 20 minutes before it would be ready. I had a flight to catch and couldn’t wait so I asked for a refund. They made me write my name number and email on a piece of paper. Never got the refund, they took my money and gave me no food due to inept management and staff.

Lady who’s in the counter doesn’t want to work here. She’s talking on the phone the whole time, only works with one hand, and gives out wrong order. She didn’t plug dispensers on all of fountains drinks, says it’s broken, and tell customers get the drink from Subway’s refrigerator (?) across them. Other employees seem to know the situation and chickens are dry. Walk a little further and get Chick-fil-A instead.

Worst place to go. We had a 2 hour delay and within that time from landing to take off. We didn't have a chance to order food. The guy working front counter was doing great job but lady in back was yelling, throwing a fit, and delaying to work. Very unprofessional. Just upset. I spent all that money and just had to throw it away.

Popeyes is located in Terminal A, Concourse A at Detroit Metropolitan Wayne County Airport (DTW). It was near my gate during a layover, so I was able to grab some food quick before my flight. There are a few tables and countertop seating too. I got the 2Pc Chicken Meal that came with cornbread and a side order of Mashed Potatoes with Cajun Gravy. The food was hot when I received it and it tasted good. It filled me up. Service was fine. After I ordered, there was a long line. It didn't take too long for my order to be ready.

Terrible. Terrible. Terrible. Everytime I come here the staff are slow and rude. Always out of things. Do not have the full Popeye's menu. Sitting area always dirty. This store takes no pride in anything.

My whole experience was kind of a disaster. I ordered my food on the kiosk, I added my order to the cart and pressed next and the machine started over so I had to do it again. Then I got called in a minute and the very kind lady tells that they are out of thighs in both spicy and regular. It would be 6 mins for the regular and 15 mins for the spicy and as you can guess, we had a flight to make so I chose regular. As I took my first bite of the thigh, pink juices started to come and when I opened it up, the bone area was still pink. I took a bite of the next one and it was a breast. I took a bite of the third one and red blood started to drip out. Then on top of that, the fries were cold and stale. I will note, the chicken was super tasty, I think it just needed another 30 seconds in the fryer and maybe rested a minute before serving. So I went back to the counter and told the lady I want a refund (because I knew I couldn't wait for another order) and I honestly didn't want to since I lost my appetite. The lady was very kind, apologized and offered to make me another order and was horrified that I had bloody chicken. But the manager went somewhere and the lady didn't know how long he'd be, he showed up a few minutes later and the lady explained to him what happened. I walked up to the counter HE DID NOT SAY A WORD TO ME. He started processing a refund and handed me the receipt and still didn't say anything to me. Then he sat down and was playing on his phone. The lady went to lunch and as customer's walked up and he just sat there lazily and said hello and didn't offer them any help. The lady should be the manager, she seemed to work hard and more customer service oriented.

Rude rude rude. Most obnoxious girl I have spoken to ever. Condescending and b*tchy. Unhelpful. Also, picked through the strips to make sure she gave me the smallest ones available. No utensils and had to ask for the sauce I ordered then she informed me it was 52 cents if I wanted it and I could use my credit card. After I watched her give out multiple to the person in front of me. Trifling and disappointing.

All I can say is WOW!!!! The Popeyes flounder fish sandwich is probably one of the best I ever had. They give u enough tarter sauce and I love extra tarter sauce and didnt really need it.... A few pickles for the pickles lovers,I can go without it but i actually kept a few on there and I was glad I did....Out of all the fast foods places I've been to this is by far the best... This one sandwich you can get away with selling it in a sit down restaurant!!!! Give it a try and be your own judge.. I give it 5's

I had some time before my flight, and I didn't want to fly hungry. I got 2 spicy thighs a la carte for just under $6 after tax. Knocked off the breading for Keto and enjoyed HOT, fresh, juicy chicken. MEATY pieces done right! It seems like I threw the staff a curveball by ordering SPICY, because they didn't have any ready. I had to wait a few extra minutes but the end result was PIPING HOT chicken.

Wish I can give negative stars. They goof off here almost made me miss my flight. Take their time flirty with girls & old lady taking her sweet time and trying to charge me for the sauce but didn't charge another person before me. They skimming of the food they over charged me for. I asked for more beans and rice and old lady said " I can touch anything after it crosses the counter". I will never eat at this location again, I wish I had more thumbs they would get 4 thumbs down

Flying through DTW on a Sunday means no Chik Fil A and of course I was craving some fried chicken deliciousness. I decided to get some chicken tenders from this Popeyes near our gate which turned out to be the worst decision of the day. It wasn't too busy when we arrived so I ordered my super simple small snack on the kiosk which was nice. I took my receipt and waited. And waited. And waited. And waited. And...well you get the idea. More and more people kept lining up after ordering and food was just not coming out. They were severely understaffed with one girl in the front putting together all the meals with no one available to take orders from those paying cash. I watched several people who ordered after me get their orders in the most unorganized fashion. All the receipts have numbers on them but sometimes they would yell a name, sometimes they'd yell a number. It was a little confusing and I was still waiting for my chicken tenders. The people working would just toss the food on the counter, yell the name / number, and walk away. After almost 20 minutes of waiting for three chicken tenders in a cramped dining area I was about to give up and leave when we went up to the counter to ask about the order and was handed a container. No "sorry about the crazy wait time" or a free tender or biscuit thrown in, nothing like that. The good news is the food was hot and fresh from the fryer. The bad news is, it wasn't Chik Fil A. The chicken here is just not good quality and they are absolutely lacking in the customer service department. Moral of the story: don't fly through DTW on a Sunday and don't go to this Popeyes. I am giving two stars because the order was correct, but that's about the only thing that went right on this visit.

Haven't seen a Popeyes with touchscreen ordering kiosks yet, so it's awesome that that is a feature in DTW! We came here for breakfast, which I thought was a little aggressive at first but I had no regrets after! I think their fridge was broken because the lady repeated multiple times that they had no egg, no bacon..just taters, biscuits and chicken tenders. So, we made due. I ordered a 3pc chicken & my fiance ordered the biscuit tender sandwich. We deconstructed it put some jam & honey on the biscuits. I thought it was pretty tasty. A bit salty, but still tasty! No regrets that we didn't get go to Chick Fil-A in the food court just a little ways down. 337/365

Wish the hours were updated on here. Went to grab food since our flight was delayed and they close at 10, not 11

Horrible service. No spicy chicken wings, and I waited for 25 minutes but they told me another 8minutes to go. Is it fast food or slow-cooked food? There's no smile on any of the staff's face. If that's not the job you like, then go for the one you are happy with. We are not coming to see cold faces! Very disappointed at the Popeyes store inside the Michigan airport.

Chicken isn't great. But the biscuits and honey are delicious. The perfect balance of salty and sweet

Writing this I'm mad asf . The time they say they close is around 11 right? Um they where closing 20 minutes early and I was extremely hungry due to my flight being delayed. When I walked up and ask if they where closed they told me yes. Then while I was walking away I heard and the employed say "why would she ask that when she see we closing" um hello!!' I've worked in fast food before the earliest we'd START closing would at most 10 minutes early but they started closing way early? And had the audacity to be rude abt it is crazy!

Good comfort food great biscuits..food takes awhile to get once ordered drive thru can take a long while but food is worth the wait

I made help for this reason. A warning, I went at 6:30 PM, a reasonable time and got told they were closed and had "been closed." when I asked when they closed and why all the hot chicken and warm food legit in front of my eyes wasn't available for purchase. Followed by asking why the hours online said 10:00 was when they closed she sat on her phone ignoring me. Never felt so disrespected, never felt so angry, never felt so hungry. Settled for Leo's was delicious.... Better choice in the airport.

If I could rate this establishment a 0/5, believe me, I would. I've never been anywhere worse in my entire life. The workers were unbelievably rude to me and my family who were briefly visiting the Detroit airport. Trying to grab a fast bite to eat in between flights was the biggest burden possible to these workers. They were rude, gave us the wrong food, our food was cold, and they made us late to our flight. Overall, i've never been to such an awful establishment with workers this rude and careless in my entire life , they sat there gossiping the whole time while everyone waited hungry and helpless. I would never come to this Popeyes again, not even if I was starved with no food to bare on the rest of the planet. :(

Place is ok. But kind of disappointing. I came in to get some brefix. I ordered the chicken and biscuits, they were nasty. The person making the food/telling us how to do the self order thing didn't seem to want to be there today. Soda machine wasn't working. I totally should've across to subway.Eh,, lesson learned right?? Plus my diet coke tasted like bleach. Probably is super rough start for the day for them. Oh well... better luck next time. Thank you for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!

Greasy small portion of fish. The mac and cheese is bland and the biscuit is bland. But pour some honey on it and it's all good.

Run with thr efficiency of a 3rd world or ghetto establishment... I've flown through the airport a dozen times in the last year and NOT ONCE did they have chicken! Seriously l! Only sides available because they didn't stock, cook and plan for enough customers ...

I yam what I yam...and what I yam is dissatisfied with this poorly managed restaurant. They really want you to use the touch screens beside the register to order, so to effect that, the people working ignore anyone standing in line. After a couple of minutes, they shout over their shoulder "If you want to order and you're not paying with cash, use the touch screen". Of course, only one touch screen was working when I was there but I used it even though I don't think that screen has seen a paper towel and some Windex since Carter was president. It's really amazing that they can fit four people behind the counter and they can all avoid any kind of eye contract or direct interaction with the people trying to get food. When I was there, they seemed more interested in stocking sides than filling orders. I got a chicken biscuit and hash rounds. It took 8 minutes to get that, even though I was only the third person waiting and the second person received their order five minutes before me. I stood there and watched a lady carrying sides back and forth until she finally stopped, looked up at the order screen and assembled my order with chicken and biscuits that had been sitting there. Why not just serve your customers and then stock your sides? Ironically, even though the food had been sitting out under the heat lamps for awhile, everything was still very greasy. As other reviewers noted, the place is filthy. I can't blame the workers, this is 100% a management problem. They provide greasy food and little in the way of customer service in an unsanitary environment. It doesn't cost anything extra to smile, wipe down a table every now and then and actually serve your customers but the staff hasn't been trained properly. It is with some regret I say that I cannot endorse this Popeye's.

I was hoping this location had a bit more sense of efficiency and timeliness given its located in an airport. No. It is consistent with other locations in attitude and inaccuracy. When I arrived there were people waiting for food and when I got my food they were still waiting. The cashier had to look at their receipts and make their order from that. There was no apology or politeness about it. I wish I could say all the trouble was worth the wait. In honesty I was secretly hoping the breakfast chicken. Sandwich had a similar chicken to the popular chicken sandwich, but no again, it was two pieces of small rubbery chicken tenders. My biscuit was a bit soggy vs crispy. The grits were on point though.

This location is VERY slow and poorly managed. 15 minutes to get food that was already cooked. They have one person taking orders, one person taking out the trash and nobody boxing up the orders

Because it's a fast food, I'm giving it three stars but I must have gone there on a better day or this location has been paying attention to its poor reviews in recent years. Honestly, it's equivalent to a four star experience at a regular restaurant all things considered. I was heading for a Europe trip to France and Italy so I thought I'd start it off with a first time experience at Popeye's as it happened to be next to my gate. There was a lot of people seated and practically no seats available. However, the line to order was empty and as soon as I ordered a 1/4 lb of popcorn shrimp with two sides (I got a biscuit and mashed potatoes and gravy), I got my food. Everything tasted good. Got cocktail sauce with the shrimp and that's always a good complement. Considering the shrimp is breaded, the ratio of meat to breading was fair. There are not too many Popeyes where I'm at so it's a shame they haven't made it that much in the northern suburbs but I'm glad that I got a chance to try it. I would be happy to try them again!!

was told they open at 230 after i had to ask three times cause staff wanna ignore us while they argue in the front in front of customers who r wondering if they r open its 225 pm i suggest if u dont wanna loose sales u look before u ignore u where ignoring someone who was blind and cant see so ur horrible bussiness to be rude to handicap folks

Not good. I like Popeyes just not this one. I keep trying it but makes a lot of us airport employees sick feeling afterwards. Also expensive. I don't Recomended this place.

I see a mix of reviews, so this place must be hit or miss. When I went here the food was hot, and there was sufficient staff to keep orders moving along.

Not good. Popeyes is usually good, but this location doesn't come close on standard Popeye quality. Consider other options at the airport.

The front staff here work fast to get customer's orders taken and call out your order number to make sure you know it's ready. They help with any issues such as napkins needing to be restocked or your order being wrong. It takes a bit to make the food but that's probably due to low staff levels in the kitchen.

Super slow even after eliminating the registers with computers. The employees just walk around and don't serve customers

No coleslaw available. Was told no fries yesterday. Get it together! Only two choices for chicken sticks, other Popeyes have 4 choices. I won't return to this location.

My go to at the Detroit airport because I can stay #keto and get a great lunch. I always walk down here no matter what gate I am flying out of. Love that I can order myself on the screen. Got the blackened chicken tenders with blackened ranch sauce to dip. You have to wait for these because they make them as ordered but it's well worth the wait as they are always hot and fresh. Staff is friendly and I will be back next week!!

It's definitely not the same Popeyes as the one near my house. The service is definitely not the same. I was ordering from the kiosk and I think the machine was a little slow and it causes me to push the Continue button multiple times and it ended with $156 for a single combo. The menu process should add a "Please Wait" message so customers don't have to go thru what I just want thru.

Servers were friendly and courteous, kept the line moving. Multiple flight landed which caused the line to get ridiculously long. (Good thing I got in when I did) the tables stayed dirty while flyer left and we were left to clean them ourselves if we wanted to sit at a table. (Not a problem it was busy) chicken, fries and biscuit was hot and fresh.

Horrible customer service The laziest people ever. No wonder why everyone jump out of this line and just went to subway.

Not only were the "spicy chicken tenders" not spicy, I'm not really sure they were chicken! And they certainly were NOT tender! More like battered dried out leather! Needless to say I will never do that again regardless of how hungry I might be! Somebody from Popeyes corporate should visit this place and pull their franchise!

This was the best meal I've had at a Popeye's! The biscuits were tender and seasoned well -and the chicken was cooked to perfection. They were insanely busy and there was a little wait -but staff persons were moving quickly to keep up with the demand.

This restaurant has video screens that you use to order. Tonight the screens weren't working and the customers were trying to tell the two women behind the counter but the workers ignored everyone. After about 10 minutes one worker finally opened the manual cash register and started taking orders. One man wasn't sure if the electronic screen worked when he tried to use it, and the worker basically yelled at him and told him that if he didn't have a number, he didn't have an order. 15 seconds later she realized that the order in her hands was for him. She didn't apologize at all. We ordered two combo meals and the sides were switched in our boxes... not a huge deal but just another example of the employees not giving a hoot about the customers.

This is a regular stop of mine during my weekly travels out of DTW. While I do like the fried chicken they produce, the service needs a huge improvement. It's not like i see the people just standing around, but the cook time seems to take much longer than I would expect. There were people 10 numbers down served before me due to the wait time on the spicy chicken! This happened also to the number ahead of me and when he asked for free green beans to compensate for the atrocious wait time they refused and argued that it was their way of producing fresh food. I think someone needs to tell them that the customer is always right!

Horrible service. Food made to order. Not enough people working. I'm here at 12:39 pm on 10.29.19. If you're trying to catch a plane, not a place to stop.

It's rare that I eat at airport concessions but this last Wednesday night I missed my original flight and had a 2 hour layover over dinner time. I decided to get a small bite l to hold me over. As I walked by Popeyes Louisiana Kitchen I saw a long line and I think that's a good sign. My first warning should have been that ordering was done by kiosk. I had to use the pictures of the food to make my selection. To make matters worse only 2 of 3 kiosks were working and that was the reason for the long line. I placed my order for chicken po' boy, received my receipt and proceeded to wait. Since I was carrying a bag I went to the 'dining area' to find a place to put my bag down and wait for my number to be called. It was then that I realized my second mistake was that the tables, the chairs, the floor was filthy. They had all sorts of debris from Popeyes including food, sauces, litter. Even though I ordered a single sandwich it seemed to take forever. In about 10 minutes they called my number and I sat down. The lady next to me was kind enough to suggest that the counter on the other side of her was a bit cleaner to eat. Thankfully it didn't have any sticky residue on the chair or on the counter. The third problem was when I unwrapped the sandwich. When you hear po' boy you consider a nice roll with a protein and some vegetables inside that roll but I was horrified to pick up a rather soggy plain hamburger roll with a single piece of chicken in it. Granted the chicken was dry, but that's the way I like it anyway. The small side of macaroni and cheese was really the highlight of my order. This is a concession to be avoided. Not only were the surroundings filthy but the only good thing were the pictures of food and not the taste of the food. Keep walking down the Concourse and you'll definitely find several places which are both clean and more appetizing.

Love me some Popeyes. Guilty pleasure. But after reading reviews and experiencing similar problems the management sucks here. The front of the house people friendly as can be. No sure how they put up with constant customer disappointments. My observations: Certain soda machine flavor out and no ability to replace. All tables were dirty with previous patrons but it wasn't busy and no one cleaned them. Guess I'll clean off my own spot. Almost every menu item had a lead time. Fries three minutes, tenders spicy 8 minutes. This was observed the entire meal. Poorly run but with great cooks and cashiers from what saw and experienced.

Extremely slow service. After 15 minutes, our chicken tenders were finally ready. One customer couldn't wait any longer and just left. Avoid this place if you are in a hurry. By the way, I got on the plane and realized they had messed up my order. I was missing my fries. Even with all of that extra time, they still messed up the order.

Food hot fresh juicy chicken, awesomely delish!!! Wiped / mashed potatoes with a Great Depression serving of gravy. Biscuit was yum! This airport location very pricey, 2 piece combo $7.99 +tax. If not for the over inflated price and lack of gravy this location would get 4 stars. There is no reason that an airport fast-food restaurant should have elevated prices... too many major cities throughout the country with normal street prices.

Worst service ever. Needs a manager on duty . 15 people waiting , food sitting, nobody boxing

The slowest Popeyes I've ever seen and you know how slow their service is. I know the one on eureka shut down because of their slow service. This one is worse.

This store is in the airport and the hubs and I got a number 6 with fries to snack on while we waited for our ride. The kiosks were attractive since I'm a techie and wanted to see how that would work. It looks like they are great if you want main menu options but I wanted a jalapeno pepper and could not figure out how to add it. I gave up after 2 tries since there was no wait for the cashier, we ordered and was able to grab that spicy treat. :) We sat at the counter by the window to watch the baggage handlers and fuel trucks. I never noticed the little packets of Cajun Sparkle in the florida Popeyes so I grabbed a few and sprinkled it on my chicken tenders for an extra flavor burst. If you are not sodium intolerant try it you'll like it. The whole meal was a great treat after a long flight.

The lady blondish brown hair in her late 40s deliberately took her time was not fast, even though we are in a hurry to board our flight. She kept picking up chicken pieces and dropping them, gave us the smallest pieces she can find, bad experience. Even though three were 5 people working, she was the only one working the front, everyone behind the counter were talking.

Very disappointed in this location. Chicken biscuit for $5 was a biscuit and 2 small tender broke in half. Other locations I have been to always put at least 2...3 if they were small pieces. Ordered an extra biscuit because they are normally that good-very dry today. Glad I had some strawberry jam to put on it. I would rather have a person to take my order also, not a touchscreen monitor. Poor customer service vice.

I don't think I have ever been to food establishment that was so hateful and disrespectful to the customers. The 2 working the counter threw items at the customers. Just sling food in the boxes and hope the customer doesn't remember what they ordered. Then when questioned about order they ask if you ordered that or not, like you are in the wrong. Its all in black and white on my receipt. I quess they hate their job or maybe humans.