Popeyes Louisiana Kitchen

Unfortunately the sandwiches were insanely dry (ordered Ghost Pepper Chicken Sandwich), both were lukewarm at best and stale. Barely any sauce, unfortunately, since all the Ghost Pepper flavour is in the sauce. No meat on that chicken either, it was mainly stale, fried bread. They also tend to tell you one price when you order at the drive-thru and then at the window charge you a different, higher price. Odd.

Very good! I had this for lunch/dinner before going into the Sierra Nevada mountains to snow camp. It was really skibidi and yummy and I recommend the ghost pepper sandwich. Their fries are pretty tasty and overall I would recommend 🔥 Popeyes never disappoints, 5 stars!!

Worst service we have had in a while. Drive thru order, 5p blackened chicken, 3p blackened chicken, and a chicken sandwich meal. Drove around paid, $45. We were asked to park (this location has an awkward small parking lot). 15 minutes of waiting in the car go by before my wife goes in to check on our order. She called me from inside because our order was just forgotten to be made, which was what they stated and claimed it would be 30mins for our order. They did not say why the order was forgotten to be made and served. No one inside was apologetic at all. There was a language barrier between the cooks and servers. Another 10 minutes went by inside, and the guy that took our order and who took our payment comes to the counter and says "We shouldn't wait any longer for the order" I guess the issue was the blackened chicken they had not cooked. There were guests watching this incident occur. He offered to give us completely different food, but we shouldn't wait for blackened chicken. I said we would take a refund, and he threw his head back and went to the back. They then had blackened chicken to serve us within 3mins. When handing us the food, we made sure the chicken sandwich had the Mac and Cheese we ordered it didn't. When we asked for Mac, he started, "I don't remember you ordering this, but I'll just hand you one. " As If we were lying. NO APOLOGIES and NOTHING OFFERED to at least attempt to correct this issue. They made us feel as if we were wrong about this entire incident. We will never go back to this location, and as pictures, this is a $15 5p of blackened chicken, not worth any of these issues that occurred.

Popeyes on Douglas Blvd always delivers top-notch quality! Their Blackened Tenders are consistently fresh and made to order—perfectly seasoned, juicy, and bursting with flavor. You can tell they take the time to get them just right! On top of that, their sides are always satisfying, whether it’s the creamy mashed potatoes, flavorful Cajun fries, or buttery biscuits. And let's talk about the lemonade—sweet, refreshing, and the perfect complement to the meal. Great service, fresh food, and unbeatable flavor—this location deserves all five stars!

I’ve never felt more uncomfortable at a Popeyes than I did dealing with Andy, the manager at this location. His behavior was completely unprofessional and honestly inappropriate. He made several comments and acted in ways that made me feel extremely uneasy. It’s disturbing that someone in a leadership position thinks it’s okay to behave this way, especially when representing a major company. If this is how he treats people, I worry about the safety and comfort of other customers and employees. I truly hope upper management takes a closer look at who they’re putting in charge. Until something is done, I won’t be coming back.

Food was overpriced but tasted alright. I wanted to comment on the staff, however. My food took forever only because a woman came in and asked them a slew of stupid questions and held up the line. But the staff was very accommodating and kind to her even though she was being difficult. Thank you for having good service!

The young man with the nose peircing and long, curly hair who took my order, was obviously stoned. This made the ordering process exponentially longer! He kept asking in his low, slow voice, "What?" and "What was that?" I ordered a 12 piece chicken of wings and legs only. No sides. Also a two piece chicken, dark meat, that was on Special. Again, no sides. Just the chicken. The order came to $46 and change.

Placed a mobile order for pickup through the drive-thru. Arrived at the Popeye's at 5:22pm. I was told to pull to the side in the parking lot and park in the space with the mobile order sign, and somebody would bring my food out. I did that. A vehicle parked in the space next to me after I arrived. A Popeye's employee walked her order out to her car. I waited in that parking spot for over 45 minutes. I went inside the restaurant. My order was sitting on the counter. I asked if it was ok to take my order, and the employee said it was cool that I take it. No apologies were given.

The Popeyes app had a deal for 25% off a 3 piece tenders, side, biscuit and drink so I figured at $7.20 that price was worth not cooking for the night after work and decided to go for it. it wouldn't work when I tried to pay in app so I headed to the store to use the coupon code at checkout. I thought it worked but it ended up being $12 instead. The management was understanding but couldn't do much. I was offered a pie by management but eventually the staff was helpful: they couldn't change the total but added on some extras despite it being an app mistake which I do really appreciate since I stopped just for the deal otherwise I would've just cooked myself lol. Just be aware the app deals may not work, I know it's not a huge amount but 7-12$ without an explanation is a bit frustrating. Thank you to the "orange shirts" here that helped me out, I'll still return because of you. The staff was commendable and helpful despite the situation. Other people in line while I was there also had the same issue with app prices not translating so just be aware

It's unfortunate several people had a bad experience at this location because my visit was amazing. Andy was so friendly and communicative while taking my order. I usually order blackened tenders anytime I come to Popeyes and the wait was no more than 5 minutes just like other locations. The drive thru was undergoing some technical problems so I went inside to place my order. Even with the setback the team still showed up for each guest that walked in. The tables were slightly dirty yes but when there is a lunch rush and high traffic, it happens. Once my order was ready, Andy asked for any sauce recommendations and was not stingy. Thank you Roseville employees for your hard work today and many more to come!!!!!

Just about everything could improve here. If you haven't had the chance to visit this particular Popeyes, consider yourself lucky. Expetienced dirty tables, a broken chair leg, soda machine dispensing soda without syrup (Coca-Cola), small portion (half full) of red beans/rice accompanied by scrawny chicken legs the size of chicken wings and even the biscuit was dried out. Fast food not cheap these days so should have asked for refund BUT counter crowded with only one person at register. Maybe as simple as some new/additional help?

The manager at this Popeyes, I believe his name is Andy, is incredibly unprofessional and honestly just a creep. He made me feel really uncomfortable with his behavior, and it was clear he has no business being in a position of power. He acts like he runs the place with no accountability, and I wouldn't be surprised if other people have had similar experiences. Just rude, dismissive, and inappropriate. Corporate seriously needs to do better when it comes to who they allow to manage their locations.

The BEST chicken in Town!!! Right now there's a special. Come in and get it. $5.00 for 3pieces of yummy chicken. Red beans extra!

Good restaurant - service fast, clean enough and very tasty chicken sandwich. Visited recently after church with my friend Jeff - such a Godly young man. Popeyes I think has the best chicken sandwiches. They aren't as salty as wing stop and they have more flavor. I heard the secret sauce is how the chicken patties are marinated in pickle juice. Somehow it works. I've had all the best chicken sandwiches - or should I say the more common ones. During the pandemic there was this chicken sandwich war going on. People had nothing better to do than review those things. I won't say if I joined the craze - nope, not going to admit that kind of nonsense. Bakesale Betty in Oakland is the benchmark - and this although different is I'd say just as good. Restaurant could be a little cleaner - but everything was ok.

I left a review the other day for Popeyes. Forgot to say they overcharged me as well. See attached ad from television advertising their big box special.

Chicken is always good but the time spent waiting for it is horrible. Been to a lot of Popeyes locations but this is by far the worse.

Placed a mobile order for pickup through the drive-thru. Arrived at the Popeye's at 5:22pm. I was told to pull to the side in the parking lot and park in the space with the mobile order sign, and somebody would bring my food out. I did that. A vehicle parked in the space next to me after I arrived. A Popeye's employee walked her order out to her car. I waited in that parking spot for over 45 minutes. I went inside the restaurant. My order was sitting on the counter. I asked if it was ok to take my order, and the employee said it was cool that I take it. No apologies were given.

As a transplanted Louisiana native, I go to Popeyes when I'm yearning for some Red Beans & Rice. This is my comfort food and Popeyes never lets me down. I have been to many different Popeyes and some are sketchy, but I just go through the drive-thru and get my fix. The blackened chicken tenders are also a go to when I'm doing keto.

Zero stars. This is for the location on Douglas. 3-20-24. I walked inside and must've stood at the counter for about five minutes being completely ignored. There are some tall white dude employee looked totally high. I never even got a hello nothing. See attached photo

I placed an order to the app which my Apple Pay paid for through my cash app when I arrive at the restaurant the little girl at front kept saying hey Love hey Love, how are you doing? I don't see your order on the screen so I'm not able to give you the food. I show her my receipt from my email showing that it was paid for she still refuse to give me the food you have to talk to someone in court I asked for the number she said well you have to get that off the Internet so upon trying to complain about it all I can get is AI and all AI in the order has been filled cash app refuse to refund my money because the state filled my order so I didn't get any food nor did I get any money back I would say be very of order through the app if you wanted to order go inside and order and pick up your food after you pay for it

We live in Antelope and have two Popeyes closer to us with one being right up the street. We drive 15-20 mins to patronize this one. The food is always hot and the customer service has Always been Amazing. They have the best biscuits.

I don't know which crew was working Sunday, February 9 at 3:30 PM, but I got the most immaculate sandwich combo ever. It was curated perfectly to my liking, which is very picky. The drive-through was fairly swift as well. The speaker is not updated like at some locations where it's automated, but it was clear. Thank you Popeyes

I like their chicken fried. The service was good. Didnotha e to wait long-although they where. I Busy. Took it homefordinner and injoyed it greatly

Never going back and it was my first time ever visiting a Popeyes. -Manager at speaker seems to speak poor English so needed to order at window. Meal went over $20 :/ Ordered a three piece tender meal with two sides and a biscuit. Mashed potatoes were lukewarm and tasted NASTY, coleslaw was also lukewarm and sour due to lack food handling quality. Two tenders in my box were teeny, went back and they did fix my order thankfully. Got fries instead of the other sides, I don't trust them now. Should have checked Yelp before I tried this establishment! I'm far from the only person underwhelmed by this company. Very surprised at the lack of food safety awareness and inadequate customer service. Not sure how they're still in business frankly.

Jessica...now I know why such poor reviews. I thought the speaker was not working to order and was broken. I drove to the window to place my order. Jessica (the manager) wanted me to go back in line to order. The customer service here was terrible. I am an older gentleman and was shocked she said this to me. I spoke to my family when I arrived home about this store location. The rest of my family said the same about the customer service. Seems like nobody cares as this service is said to be normal. I would give the store it a zero if I could!

The drive thru with aanager supposedly named Kristen. She wasn't friendly, very pushy, not in a great industry with "managers/supervisors " like her is a very good reason for corporate to do a secret shopper and realize how rude and unprofessional this location is as a shift leader or manager or supervisor whoever she is at this location she really needs a coaching. I know I will never go back to this location as the service was that horrendous and the fact being I had a wrist injury and showed her but she didn't care she still demanded I move and get out of her driveway for her drive time to be perfect I guess?? But none the less maybe with how she is running the show they won't have to worry about drive times or jobs as it is sure to go out of business with staff like her! Unbelievable and shocked at this type of unprofessional and they make $20+ an hour and yet I won't be back and everyone who reads this take with warning I do advise not to even try to make it work they have nothing and if you have to have a fresh chicken made well they will make that time wait seem like the biggest inconvenience to them and the drive thru and they demand you park and wait on them to bring to you! Be warned not worth your hard earned money and for people like Kristen to stay employed and certainly not an experience for anyone to have to endure!

WARNING: Do not eat here, you will regret it! Do not eat here, you will regret it! Do not eat here, you will regret it! The food is not safe. I got sick!

Awful. Seriously do not order from here -- you will probably get food poisoning. All my food had a horrible aftertaste with the worst offender being the Mac and cheese. The noodles were over cooked and shredded, it was basically mashed ! The sauce was broken and clumpy and it tasted Like when you leave a wet towel in the washer for 6 days. I get it, it's not a 5 star restaurant and working food service sucks, but damn I didn't do nothing to y'all!!!

We ordered for pickup, our food was ready by the time we got there (~15 minutes). I don't normally leave reviews for fast food establishments but the staff are SUPER nice and was generous with the sauce. We came on a Friday night around 8-9pm and the place looked pretty busy but workers were on top of it. Minus one star because my brother had something floating in his cup of Sprite and they forgot to give us straws but it wasn't a huge deal. Overall happy with the service!

I just ordered lunch today by way of Uber Eats. My choice was Popeyes Louisiana Kitchen. This was my first experience with this restaurant chain in years. . My order consisted of the 4Pc Signature Chicken Combo - Classic. I opted for two sides, regular Mashed Potatoes with Cajun Gravy, and a Coleslaw. It was overall disappointing. The chicken was dry, and the coating fell off in large sheets. Both the mashed potatoes and coleslaw lacked flavor. I will not try this restaurant again soon.

I was in the Roseville area doing some shopping and I spyed this Popeyes. I luv me some Popeyes fried chicken and their are not alot of them in the area. So off I went to the drive thru. Overall the food was served hot and quick, and the chicken was ah-mazing. Downright delicious. The turn into the parking lot off Douglas Blvd is a tight one. The parking lot has narrow aisle with spaces close to each other. The turn into the drive thru was also narrow. Then I could barely hear the person over the intercom. The volume was low and garbled. But when I drove up to the window, the person actually spoke in a low garbling tone. Very surreal moment. But he was very kind, polite and moving the orders. Anyway, I got my two piece combo order $11.99 pretty darn quick. Everything was hot; the fried chicken, mashed potatoes, and biscuit. The breast and drumstick pieces were huge. They had that Popeyes signature fried battered crispy crust that I can't get enough of, the mashed potatoes were smooth n creamy served with the right amount of the Cajun gravy, and that darn simple looking biscuit was delicious. I got napkins, utensils, and honey packets in the bag. Overall great customer service provided by the staff. Throwing in another tidbit. The advertised specials as seen on TV are available by ordering on the website or the app. My two piece combo (mixed pieces) would have been $5 if I did that.

this food it shit dont eat here now my girlfriend in the hospital for food poisoning bad place to go dont eat here wasted my money and time over priced and bad food dont go close this place down

Quick stop for those chicken sandwiches! As we picked my daughter up from school, my bf & I waited to eat a late lunch so we could eat with my not so hungry daughter. We ordered 2 chicken sandwiches and 6 beignet's. They let me know it would be 4 minutes for those beignet's, which was fine. When I pulled up to the window and paid, they asked me to wait in their extra parking so I didn't hold up the line. I think it took less than 5 minutes but they brought the bag out to us. I noticed there were no napkins so my bf ran in for us to get those. My daughter pulled out the box of 6 beignet's and when she opened it, it dumped out some powdered sugar... there was way too much powdered sugar. So much, they could've made 20 orders of 6 and covered them with the amount of powdered sugar that was in this box... and not to give us napkins... what dummies. I did go up to the Togo window and show them and ask if they thought this was an appropriate amount of powdered sugar, especially going through a drive through knowing that that it would be eaten in the car, WITH NO NAPKINS. The man did apologize and offered to make them again, but I just asked for a separate box, so that I could pick them out myself and separate them(not sure if I trusted them not to do anything.) Those beignet's were good after they were dusted off outside. The crispy chicken sandwiches could've been more fresh. They weren't hot... and there a huge difference between afresh hot Popeye's chicken sandwich and one that's been sitting for a while. I can tell ya the location off of Antelope has amazing fresh food that looks much better.

Retards work at this Popeyes too. Nobody working the drive thru had to pull up to window for service after sitting there honking and three cars behind me. All I wanted was wings and a large unsweetened ice tea. I asked three times "unsweetened, not sweet, no sugar" the guy even repeated it. And what did I get? You guessed it, a large sweet tea with no ice.

Popeyes always hits! So grateful we have one in our area still. Love their ghost pepper wings, Cajun fries and classic/spicy chicken. Gotta try the butterfly shrimp next time. So excited to eat. Got my chicken hot and fresh. Thank you!!!!

Food is good. Needs to improve customer service.1111111111¹11¹21111111111111122222222222222222233333334444555556666677777778888889999999999

I can confidently say this is the worst run Popeyes branch franchise I've ever had the displeasure of visiting. The employees seem to run this place no matter the management put into position. I can say they prob have been through 2-3 in the last couple years. The employees don't care at all for food safety or time management. They had no chicken dropped at 6:15pm a crucial time for normal people to have dinner. Everything seemed to be on order. The cashiers need to be trained to take a simple order without having to call someone over to help them or ask how long it will be for 4 thighs. Dread going to this location as it's the only one in the area but I enjoy Popeyes over KFC even if that means my order is long waiting and wrong! This could be solved with a re training and new staff!

Chicken was greasy, portion sizes for rice and beans and coleslaw that were $5.50. Each were ridiculous. I'd never order from here again.

I LOVED THE CHICKEN SANDWICH especially the spicy one and they have done something to the spicy mayo they use and it is just so lack luster now. What was a weekly stop for me just isn't the same anymore

I use to love ordering chicken @ Popeye, but on my recent trip there, I was shocked to find the 8 pcs. Chicken only price was raise to an exorbitant amount, $35.00 for 8 pcs. I use the drive thru, to order. The voice in their drive thru is so quite, not Interested

A WASTE OF MONEY!!! On 10/02/24, I ordered regular wings, a drink, Mac n cheese and an apple pie. The wings were hot and over cooked, the drink was weak, and the apple pie was left out of the order! I was not happy that I could not call once I saw the order at home. Their business line was not answering or taking messages.

My family go to this Popeyevbecaise it is the closest rolling plan.... Without Fail they Never get the order correct or something is always missing!

Over cooked , spicy ( ordered non spicy) and cold chicken. Old cold fries after a very long wait for order!! Never again!!

The mail person that's working. The drive-through window is very loud and rude and treat you like you're a moron. Don't appreciate that at all so that will be the last time I will be going there.

First I have to say that the gent at the drive thru had impeccable manners. Very patient with the car in front of ours who apparently couldn't decide on their order. Then he got me. I spit out my order like a machine gun delivers bullets, zoom zoom zoom. He didn't miss a thing and my process took all of two minutes. Our food was bagged and being passed to my DH as he in turn gave the EXACT change in cents and a twenty to the kindly order taker. We got my 13 dollars and exchanging well wishes sped off. 8 minutes. Less than half of the prior car. Oh how impressed I was with the employee (I'm sorry I can't recall his name, I had a low blood sugar headache) and the service over all. The food was steaming hot, perfectly spiced & spicy enough to fight my headache. No photos though. I inhaled the wonderful ghost pepper wings. YUM! If you like spicy, give them a try. On the 1-10 for spicy mess they are a 5-6. Tasty for a light snack alone, with mashies/gravy & slaw a nice meal. Their biscuits are perfect, light well risen and never over handled. I like a touch of jam, not a honey gal. We didn't go in, but the lot was clean. It's located on a small busy corner off I-80 & Douglas. Enjoy!

Got 12 wings, fries, and a drink. There was no ice in the drink, the fries were room temp, and the wings had a feather in them. Absolutely disgusting and ruined my meal. The workers were also yelling in the kitchen. Never coming back!

To the guy working the night of July 4th who took my boyfriend's call to fix our DoorDash order.... You just made a pregnant woman SO EFFING HAPPY!!!! Thank you so much for fixing the order over the phone. You didn't have to but you did and you seriously made my night. I love this Popeyes soooo much. The food is always amazing.

Great chicken, but lousiest customer service in all of retail chains. If you welcome rudeness, attitude, mistakes with orders, and disdain for customers then this is the chain for yah. All branches are almost same.. their service is the ultimate failure. Go elsewhere like Jolibee, Chik-Fil-A, or KFC for respect, quality service, and human kindness.

Very friendly and accommodating staff. Typical food that you would get at any Popeye's. Interior was clean.

Ordered 6 chicken. Wings. The 6 wings equaled an average chicken leg for $8. I was asked to park and wait 5 minutes and 15 minutes later I went back to the window and the mgr deleted my order. This place is very over priced and quality and service is bad.

They have the absolute worst customer service I have ever experienced. Very rude and short on the intercom in the drive through. I was placing an order for my husband and myself and after each item I ordered the ladies response was "Anything else" with a tone as if I was inconveniencing her.

Aweful. Don't call yourself "fast food" after I waited 25 min for my 18 pcs wings. Lots of employees and they are talking more than working. Overpriced for mediocre chicken.

First what is the point of having a phone line when they never answer anyway. Second ya'll know damn well the biscuits are dry why wouldn't you just add honey in the bag as a convenience. DD needs to allow us the choice of choosing a Popeyes cause this one sucks.

Horrible service waiting in drive thru for over 30 minutes for cold food can't believe that they are still in buisness uhh...

The newest scam is that you can't buy a meal anymore and MUST buy a combo meal. I don't drink bacteria from fountain sodas! They just keep finding ways to bend us over! I'm never buying anything from Popeyes again. The corporate greed is ridiculous these days. A Canadian company just purchased the brand for $1.8 BILLION DOLLARS, and I'M forced to buy a nasty soda I won't drink. The same Canadian company owns Burger King, the nasty patty, so I see they like taking a good fast food chain and driving it to the ground. Trump U graduates, no doubt.

Best fried chicken around here. Crisp on the outside but moist on inside. Side are good also

I could on and on, for hours on end, days even. The excitement I gain from simply speaking about Popeyes Louisiana Chicken Co is immeasurable. I tend to start my morning with a subtle palette cleanser featuring a biscuit from Popeyes Louisiana Chicken Co. Often I haul around a small Tupperware of special dressing, I keep it in my center console. Pairs perfectly with a biscuit from Popeyes Louisiana Chicken Co! I have yet to digress about when 2pm rolls around, and my intense desires come about for a 9 piece of chicken tendies from Popeyes Louisiana Chicken Co. Let me tell you something, I would do things for a chicken sandwich from Popeyes Louisiana Chicken Co. I would walk, run, swim, book a flight, take a cab, phone a friend. Whatever it takes, to skate on into a Popeyes Louisiana Chicken Co, present myself to the cashier and barter a crisp sawbuck in exchange for a poultry hoagie. Popeyes Louisiana Chicken Co, Thank you for being everything to me. Best Regards, JC