Popeyes Louisiana Kitchen

I had a very good experience at this Popeyes. The customer service really stood out, the staff was friendly, polite, and made sure my order was correct, which I really appreciated. The food was ready almost immediately, like literally five seconds after I paid, which was super convenient. The portion sizes were generous, especially for the price, and I definitely felt like I got good value for my money. The food was flavorful and well seasoned overall. That said, a few of the chicken tenders were a bit cold, which was the only downside and slightly took away from the experience. Even with that small issue, everything else was enjoyable and the service made up for it. I would still recommend this location and would come back again, just hoping everything is hot next time.

I love the service but the food was not good at this location..worst sandwich I've ever had. They were also closed early on one night by almost 2 hours for some reason 😐 the new signature sauce is also horrible

I have always heard from Friends in coworkers that Popeye's Chicken is really good. I decided on a whim to order some for delivery and I was somewhat pleased. It was a little suspicious that within 2 minutes of me placing my order, it said that it had been picked up and was out for delivery. That leads me to believe that everything I ordered was already pre-made and just sitting there. Evidence of this was in the crispy chicken sandwich I ordered. It was not very crispy and the bun was quite soggy. The flavor was also a little flat. Since the fries were still quite crunchy and well seasoned, I'm pretty sure that meant the sandwich had been sitting around a while. The best thing I ordered was the mac and cheese. It was piping hot, gooey and extremely cheesy. Probably the best mac and cheese I've ever had from a fast food restaurant. Would highly recommend. Considering the size of the meal and the mediocre state it was in, and although it was delivered very quickly, I don't think it was worth the $40 I paid for it. I'm happy I experienced their chicken once, but I don't think I'll order from them again. At least not delivery. I bet it's just fine at the restaurant.

Went to Popeyes on a cold winter night. We ordered tender chicken, chicken sandwich, signature chicken and french fries. The spicy levels were good. Fries and tender pieces were alright, I expected them to be crispier. They were really quick with our order and we didn’t have to wait at all. Although, we dined in but it was completely empty so I would kot say it was a proper dine in experience.

Thank you to the team yesterday (11/8) for going above and beyond to prepare an extra large order for me and my coworkers. They loved it. Several had never tried Popeyes before! I know it added extra pressure to your shift, and I truly appreciate that you handled it on time and with a smile. Kudos to all of you!

Their fried chicken is worse than what you'd find in a gas station or Safeway-- dry, tasteless, and overcooked. They charge you 25 cents for a bag without asking, AND it's a single-use plastic bag (which is against the law in San Francisco). Don't waste your time and money here.

Not wanting to deal with bones I decided to get the #3 Nuggets 8pc Combo. After 5 pieces in I was wondering why it tasted like I was biting into a ton of flour and little chicken...well...the photo will show the proof. Now I don't mind small pieces of chicken, but I don't expect to taste a ton of flour unless I'm eating bread products...there shouldn't be so much flour around these small pieces of chicken...after removing such a gross amount of breading I could finally taste the chicken seasoning and flavor I was expecting...please change this...

We love their fried chicken. It's crispy and tasty, not so salty as other fried chicken. The fries are nice too. Not so thin nor thick.Will visit again.

Popeyes is usually my favorite fast food fried chicken place. Their spicy and regular chicken pieces like thighs and drumsticks and the spicy or regular chicken sandwich are their best menu items. Of all the fast food chicken sandwiches out there, I think Popeyes is still the best. I enjoyed their chicken nuggets when they had them, but now they have taken them off the menu sadly. They were a bit greasy but extremely crispy. And they used pieces of chicken cut up instead of reformed/blended chicken meat. I have tried the wings twice and they are not as good as regular sized chicken pieces. The employees here are hardworking and are usually pretty nice. I like this location better than the Fillmore location because it's not as hectic. There are booths and tables if you want to dine inside.

Well today came by I wanted chicken and seasoned fries they gave me fries that were not seasoned just plain they were not good the chicken was okay the whole reason to get chicken was to get seasoned fries too I think they should disclose that but know this was a special day for me going home and everything but it wasn't didn't get my fries with everything going on in the world I won't come back

the drive-thru was so slow. waited 30 minutes for a sandwich. like, what is going on?? the waffle fries were too salty today. never had this problem before. what happened?

Love that chicken from popeyes. I like to get a 3 piece meal with honey and butter for the biscuits.

I enjoy Popeyes Chicken but their prices are ridiculous. It's no longer an affordable family meal. I don't remember their prices being so expensive. Until the prices are more affordable, I will no longer be purchasing from Popeyes until they realize these prices are outrageous.

The food was enjoyable. I wanted wings and only wings, but the order came out to the bucket meal, which might have been a misunderstanding. What was remarkable was the employee quickly refunded me on the transaction and placed my wings and apple pie. I call that service, and they are willing to correct the order. The inside is like any typical fast-food restaurant.

I drove by so many times,and i finally came by here. It's a little hole in the wall and hard get parking on the streets in this area, and it sucks and it's hella busy here. It was just okay. I have had better chicken at many other Popeyes,but as they say, you have to give it a chance. Right? Sorry, this is a shorter review. Thanks for reading my review! ~Lizzie~

I ordered food from this restaurant, and the food arrived unappetizing. The chicken wings looked like they were leftovers that had been reheated, the fries were greasy, and the chicken sandwich looked soggy.

do not order online from the store the food was terrible. The mac & cheese was soupy and liquidy. It was not mac & cheese. My brother's fries tasted like a spoiled rotten rat and they did not even give me a full refund. How am I gonna pay $30 for a mac & cheese and fries and they both tasted expired. If I could've given zero stars, I would.

This is good Popeyes location. I came in for lunch at around 11am and there was no line. Usually, there's a group of people waiting because of a slow kitchen. I waited for about 5 mins for two spicy bacon cheese chicken sandwiches $6.79. The sandwiches tasted great.

This place couldn't get an order right to save their lives. If you order from this location, fillmore in SF, check your order! It will be wrong!

Came in and the woman at the register was rude: also legit hovering other employees to make sure to nickel and dime children for getting an extra sauce. I was going to purchase 2 chicken sandwiches and a "tackle box" using the app and she said they don't use the app because "it's too cheap". At first I wasn't going to post about this experience but then again as a person who was food insecure growing up I know some families need the "deals" for their livelihood. Hope people read this review before coming in. PS. The floors were dirty.

I went here around lunchtime today. We ordered 4pcs chicken and large drink with one extra cup. On the counter I saw the free plastic cups so I took one. There was a woman working there who suddenly said "you should ask me first, even it's free!" with angry voice. She sounded so mad and I felt like her reaction was so unnecessary, since those were free cups. There were few costumers there at the same time but I didn't see her treat anyone else like me. She treated me like I stole something there. It felt pretty racist the way she treated me. Worst customer service ever! I don't usually make reviews on the yelp but it was very rude! I'll never come back here.

At some point they decided to not honor the app discounts. And they act like it's a new management decision. don't pay more than the app.

This happened today, I went in to get wings leading up to the game today to kick off the NFL season and as I was standing there getting ready to order a worker named Ricardo stuck his finger straight up his nose, and wiped it on the counter. We asked him to wash his hands all of us horrified and he refused and finally put sanitizer on his hand. Refusing to wash we spoke to the manager who did nothing but reluctantly asked the worker to wash his hands. He then began to cuss out those who spoke up abs told us to go to a different popeyes. Watch out. Don't buy food from Ricardo. Also the manager is terrible at dealing with things like this. Run from this one.

My rating is based solely on the fact that this location does not accept coupons from the weekly ads.

I wish they'd use the mobile app :( Everything else is always fine but I just wish the app would be available sometimes !

This is Popeyes #12358 at 6901 NW 83rd Terr, KCMO. I ordered through DoorDash and didn't receive what was ordered. I called Popeyes and they said I could bring it back to exchange. It's raining and if I wanted to get out.....I would have eaten at the restaurant in the first place. DoorDash refunded the cost but that's not the point. It wasn't DoorDash that screwed up our dinner order.

Location does not participate in any promotions or coupons, "because we don't want to"

I loved Popeyes growing up. I hadn't had it in a while when I got a coupon in the mail. I live just blocks away from this place so I was looking forward to trying it again. Despite the fact that Popeyes mailed me a coupon for a store that was in my neighborhood, this location said they don't accept coupons. Ok, whatever. So I pay the full price and boy was that a mistake. Popeyes has gone downhill!!! The chicken was bland and soggy. The red beans and rice were mushy and my mac and cheese had a hair in it. Even if they did honor the coupon it was a waste of a meal!

I'm actually surprised by how a chain was able to infiltrate divisadero cause this turf is all mom and pop restaurants. But I appreciate the convenience cause sometimes you're craving a good ole popeyes chickn.

I was clean and neatly dressed in my medical scrubs, wearing my ID, etc. when I walked to the counter and was completely and rudely ignored by a hispanic woman who warmly greeted the next customer as I walked out. I am a Black woman. He was a white man. I was working at the hospital down the street, shared the incident with my colleagues, and now none of us will support the business.

This was a good Popeyes location. I ordered a 10 piece meal with sides order for us, and it was good. Chicken was fresh , and cooked on point. Nobody ran out of chicken. We sat inside and enjoyed our meals Clean and somewhat decent spot. Good food nice people. All good.

I went at 2pm on a Monday. Weren't too many people in there so it was quiet and I was able to order immediately at the counter. Kind staff and pretty fast. Food tasted exactly how I'd want it for a Popeyes. Would definitely go back when I got Popeyes on the mind.

food was good but i threw up in the middle of the night and got sick from it. thought it was a normal like flu or something but I took a pregnancy test and it came out positive. I knew something was up with the chicken because it tasted really salty. and the fries came wet. Popeyes got me pregnan..

Definitely worst Popeyes in the country. I've order 3x the last year or so and it is freaking awful. DO NOT ORDER!

Looking at the other reviews I must either have terrible taste or got lucky. I think Popeye's has one of the better chicken sandwiches at the price point. I don't go often, but when I do I always enjoy it and the people who work there have been nothing but nice.

I will no longer support Popeyes Chicken due to their lack of customer service. I drove through the drive thru today, and asked for their sweet sugar cane tea and ended up getting non-sweeter tea. No big deal, I went inside and watched 2 employees doing absolutely nothing to correct my order. A woman came to help me and I told her, I had ordered sweet tea and please put some ice it in. The 2 male employees looked at me and accused me of being rude. By the way she does not speak english. So I asked, why don't you guys help me out and communicate with her so she understands. nothing... Instead the 2 employees started accusing me of being rude. I said, I am not the one that screwed up my order. You think they would apologize and assure me they would get it corrected. Nope! I then asked the employee's name, and he put his hand over his name tag, and refused to tell me. Why is Popeyes having someone that does know english serving english speaking customers? Why did these 2 employees not help me. There are other places that service Fried Chicken, and I will not tolerate young kids not being trained or knowing how to treat their customers.

*They say no fries on the popeyes app but you can get them in person* Man this trip to popeyes was an emotional roller coaster ride. Opened the app to order Popeyes for lunch. Very excited. Saw that this location had no cajun fries as a side dish. Confused and sad. Decided to walk to Popeyes anyways, unbelieving that they don't have fries here. Walked in, didn't immediately see fries. Heartbroken. Got to the cashier, asked if there were fries. They said yes. Very happy! Explained that I could only use a coupon on a mobile order, but the mobile app doesn't have fries. Asked if I could apply the coupon in person anyways. Seemed like they didn't really understand what i was asking for. Sad and a little frustrated Kind lady comes to the front and hears me out, tells us to order on mobile and she'll change it to fries she boxing. Happy again! Employees were smiling as they gave me my food. Walked home and enjoyed my popeyes meal with fries. VERY happy :) Apparently they don't have fries on the mobile app anymore because too many customers order fries from ubereats/postmates on the mobile app, then complained and wanted to return the fries because the drivers were taking too long and the fries were getting soggy.

You talk about a staff who just doesn't give a damn! I went there today @12:45 no spicy chicken left so I ask how long until the next batch. The dude acts like he doesn't understand a word I'm saying he's posted up on the back counter. So I just say have a goood one. It's sad I've been a customer at this location since it opened and I think today is my last day.

My order was horrible, it seems that it had been sitting all day, fries was cold and strips, strips had no season. I also ordered a combo with blackened strips I guess they didn't have but 2 strips blackened so they threw in classic strips. I also ordered a spicy strip combo, gave me classic.

This is my third or fourth time going to this place. The workers don't give a damn about anything that they're doing they're always on their phones no one is paying attention. The food is cooked so early in the day that when you order it in the afternoon, it's stale and cold, that's why the food is so readily available and they get you out of there within minutes. It always smells like a dirty mop and they don't wear gloves or wash their hands after cleaning the counters with smelly dish rags. I'm over it.

Food is so Good, it was very yummy, and the service was so nice. And the ambiance reminds me of how tasty it is, is smells amazing!

The rice & beans kick ass for a fast food joint. Their biscuits are bomb. The Mac & cheese was so-so, really greasy and thick as opposed to creamy & smooth. Sometimes the fried chicken doesn't seem cooked enough, lots of red & pink flesh. The original crispy variety is our go to. Chicken strips are good, nice crispy texture and moist white meat. Overall- not a bad choice for a late night delivery in the area.

Placed an order on mobile app for Popeyes Location: 18300 Vanowen St. Reseda 91335. Picked up my order, it was missing the 8 pcs Nuggets. I called the number of the store and was told that I can pick it up, when I got to the store the person in the front stating that their phone is broken and that I called the office. So I asked her what are u gonna do about it? She said nothing, i didnt receive ur call and I am not giving u the missing item. I called the number again somebody picked up stating that she remembers me calling and put me on hold, hanged up and never answers again when I tried calling back. I called the number over 10 times and nobody picked up, I left a message. Tried calling customer service but there is no way to speak to a live agent. Person in the store aren't very helpful and this is not the first time that this happened. I was explaining to them that I had to go out of my job and will be late to pick up my kid at school. The nuggets is for him btw. This is not about the nuggets or how much I paid it's about the stress, the inconvenience it caused me. I had to drive back and be late to pick up my kid. I paid my food, followed the process, they messed up and making it impossible to make up for their mistake. The people at this store shows no love for their work, maybe u aren't getting paid right or do not like what u do but u applied, agreed and getting paid for the job so it is ur responsibility to perform ur duties. Reported them to BBB.

I'm giving this "particular location" a 2 only because WHEN they get my order right, I really like the chicken. At least 80% of the time, my order is jacked up. I never leave w/o checking it 1st. Literally NO ONE speaks English, so it's very, very difficult to have a conversation re: my order. And the service is almost non existent and rude. Yesterday, their POS system was down @ the register as I tried to use a coupon. I did not have my phone w/me. I found it "astounding NO ONE had the App on their phones, so I couldn't get my order. I'm now just reading from other reviews, they no longer honor the paper coupons - WTH !!!! Yo chicken ain't worth the regular prices w/o the coupons. This is the most poorly run Popeyes I have ever been to and it's crazy busy. No street parking, long waits for your order and again, many of the orders "are wrong"! This particular location needs an on site manager and a better district manager, IMP. I only keep going back hoping for a better experience and I really like their chicken, grrrrrr !

Hello mr MENAGER , ım so sad to wrote thıs ,u have lovely locatıons, but sory your nıght stafff not Good to doosrdash staf and über eat stafff , they forgot 1 POINT We are. Quest there They cant came We are collect to food , they newer smıle , they Are not Nıce us to us , ı would lıke to came and talk 1/1 , tonıght ı try to talk nıght lady chınese person , ı sad We always Nıce to u And staf We say hı , hello , after we collect to food aur satısfactıons POINT , We have olso optıons but We newer use !!!!! Just ı explanation allll ı thınk problem start when We ask extra bag ! When u have free tıme ı wılll came and speak or calll I wılll please thank u Jimmy Rüstem calagan

They serve chicken. They serve biscuit. That's all that is needed. It's junk food at a low price.

Popeyes makes the best fried chicken. With that said, I'm not a fan of their chicken sandwich. Finally tried it today. My thought: Why ruin a great piece of spicy, crispy, juicy, and delicious chicken with mediocre bread. Now if they have this with local made sourdough, I'm all for it. Still gets 5 stars 'cuz that spicy chicken is Amazing!

Full disclaimer: I dislike chicken. Not just Popeyes; all chicken. Never liked it. It's gross. Know what's also gross? The inside of this Popeyes. All the time. "Then don't rate a chicken place if you hate chicken, you knob," I hear you say. Did you know their menu is not just chicken? Does that blow your mind? This Popeyes location is in a primo spot in Hayes Valley -- right on a corner, along two MUNI lines and in proximity to venues where you might wanna grab something quick when you leave. They've been there nearly forever. They're one of the only businesses that survived the neighborhood's gentrification. The secret to their longevity might never be known. Along with the sour service and overpriced salt disguised as food, the inside of the joint is perpetually sickening. It has been that way as long as I can remember. They've switched up their decor I dunno how many times but none of the attempts succeed, or even try, to polish the proverbial turd (thankfully, that's the one thing I can say I haven't seen out on the restaurant floor). There have been a few times where I swear I could feel the oil from their fryers on the flooring. My large, chonky boots magically turned into ice skates. I'd wager a guess that the same would be true of the booths (when they have booths) but I wouldn't fancy the thought of later walking around Divisadero or whatever with a large, visible splotch on the stamper side of my pants. Popeyes' livery includes orange and that's a decent choice in that it helps to hide the stains from gravies, breadings, sauces, boogers, and tars a little while longer. Sneaky cooties roaming around can remain undetected pretty well. Is it food goo or is it mud? We're not telling! Enjoy your chicken.

This is an improvement from my last experience from Popeyes in Port Coquitlam. Chicken were succulent and delicious. Spicy Yam fries were crispy and flavourful. Biscuit was buttery soft. Top it all off with Popeyes own sugar cane Ice Tea, not too sweet. This was the most perfect fast food chicken meal ever. Service at this location was at a much higher par than previous experienced. Popeyes' credibility has been restored. Only thing is, it is still fast-food. But what the hey? will eat this again.

Don't waste you time, the wings are nothing but crust and the sides are three bites at best.

They have a new fish sandwich that's a catch! Lol. Yes, I laugh at my own jokes. But, seriously, this was a great spicy fish sandwich that had a lot of flavor. I subbed the tarter sauce sauce their spicy sauce and it really took this sandwich to the next level. Especially for lent this is a great alternative for Friday's no meat days! The apple pie was hot and fresh and their red beans and rice and sweet tea were on point!

The service and food has gone downhill since the change in ownership - previous requests are no longer accommodated and portions are much smaller than before. Also, please note this location does not accept any of the official online Popeyes promotions! I will no longer be coming to this location and no longer recommend it :(

I recently ordered the spicy fried chicken sandwich alongside some additional pieces of fried chicken for delivery through the Popeyes mobile app, which uses DoorDash as a delivery partner. The delivery time took over an hour for my order and I think my food was just sitting at the restaurant the entire time. When it arrived to my doorstep, everything was ice cold. The foil wrapping for the chicken sandwich was not closed all the way, which contributed to the unacceptable food temperature. The pieces of regular fried chicken were not in any sort of foil bag - it was just messily placed in the normal paper Popeyes bag. Their chicken sandwich is usually pretty good and the regular fried chicken is also usually decent, but this time everything was just disappointing. There was no easy way to report my issue or get support on my order. Definitely won't be ordering delivery from this location again.

Came here after a fun time at an arcade bar, ready to replenish our bodies with post-drinks food. It was conveniently located and we needed quick food. Got two 3 piece meals, it was delicious and hot as expected. However, one meal was missing a biscuit. I go up with my receipt asking if we can get our missing biscuit, thinking there will be no issue since it's just a biscuit. Next thing you know, we're quickly denied a biscuit, as if we're lying. Like why would I lie about that, if anything a missing chicken is a better lie! Tried telling the workers AND manager that we simply just wanted the one biscuit, but nope! How can they be so cheap to not give that out?! Like where's the customer service...and over one biscuit - that was paid for! If anything, the manager should've just given it, we would've left satisfied and I would not feel the need to write this bad review. But that wasn't the case. Funny thing, the workers looked scared of the manager! When I came up and informed them, their faces all got frozen and ignored me and let the mean, unfriendly manager handle it. What kind of workplace is that?! Scared of their manager! I was just shocked. Like not only did she not believe me and just give a damn biscuit, but even her workers are that afraid of her - to simply admit they accidentally forgot it. I get it, it's busy so it was totally fine if they forgot, but please just give the missing biscuit that we paid for! One nice customer just bought us a biscuit, I appreciate that gesture, but it's the principle of this Popeyes - put your customers first especially when I wasn't lying! Never again with this Popeyes! Please do better!

Okay, so we all know the spicy chicken sandwich is the best. The BEST from any chain fast food restaurant. Case closed. But unmmm... let's talk Mac n' cheese tho! Oh my gawd! Yes, they've done it again l. Mac n' cheese smacking. So good with the char crispy cheese bits. And another thang... that new frozen strawberry lemonade. I ordered while waiting for my man to pick me up and actually considered ordering another for him because I knew once he'd take a sip he'll definitely want his own lemonade. Old faithful Popeye w/ spinach. #YaGottaEat2LiveDDB

Food is good at this location. Just upset that they don't participate in the special deals on the Popeyes app. Guess they are too cheap to give discounts, but they are stupidly losing customers. Bad business sense. Recommend you all go someplace else for your discounted chicken.

Y'all be crazy if you don't think this place is so darn delicious. In particular I'm referring to the chicken sandwich...it's glorious. I think I've had two this past week and I can't get enough. The pickles, mayo and especially bun are perfect accompaniments to the chicken breast. Honestly, the bun might be the best part. It wraps/hold everything in so perfectly. :) They are delivering through doordash during COVID so I'd recommend checking them out if you're feeling like a "cheat meal". Don't bother getting fries delivered to your door because they never show up hot and I end up throwing em away. Pro tip. Way to go Popeyes. Bangin sando.