Margo M.
Yelp
My family has been loyal patrons of Popeyes in Lake Geneva for decades, the location and view are beautiful. It is with a heavy heart that I write this review about the recent changes we've experienced. What was once a beloved establishment has unfortunately taken a turn for the worse.
In the past, Popeyes was synonymous with value and quality. However, our recent visits have left us disheartened. The restaurant now charges extra for nearly everything, even items that were once included without question. As a long-time fan of their Greek dip, I was shocked to find out that the bread rolls, which used to accompany the dip, now come at an additional cost. It's even more disappointing that they charge individually for requesting the rolls that were once an integral part of the dish.
The price hikes have been substantial and quite unreasonable. For example, a simple Corona beer now costs a staggering $9. This drastic increase in prices would be more acceptable if the quality matched the cost, but sadly, it doesn't. On one occasion, my husband ordered a chicken sandwich, and what he received was a sorry excuse for a meal. The chicken was limp, dark meat, and lacked the flavor and satisfaction that Popeyes was known for.
It pains me to say that after years of being loyal customers, we have not visited Popeyes in over a year due to these disappointing changes. It's disheartening to see such an iconic Lake Geneva favorite lose its charm and appeal. I implore the management of Popeyes to take heed of the negative reviews they have been receiving lately and make improvements.
Popeyes has a special place in the hearts of Lake Geneva residents, but recent experiences have tarnished that reputation. We sincerely hope that the restaurant's management takes the feedback seriously and works to restore the quality and value that once made Popeyes a cherished local gem.