Alice Baker
Google
Avoid this place if you want quality food, decent service, and an accurate bill!
Went with our family on Saturday for a late special lunch after a dance recital at the Magnolia Theater, while the art walk was happening. The lunch and service were anything but special. We were "served" and I use this term loosely, by Slyvia. No smile, no greeting, abrupt, and once the food was brought out by a runner, no other contact, whatsoever. We asked and then proceeded to wait for the bill while she acknowledged, then ignored us, until we finally just stood at the register. It appears from the two other reviews from the same day, that this was how everyone was treated. Our food was not great either, unfortunately. Very little spice, lousy salsa, and taquitos that tasted like fish! After finally getting the bill, which was really pricey for the food received, we reluctantly left a tip of $10, which was indicative of the poor service, and generous for the way we were treated. Really didn't want to tip at all, but assuming the tips are shared, the food was brought out by someone else, and the bad service and food, wasn't their fault. Fast forward to today, as I was going through my credit card charges, my total was now an additional $10 more than my included tip! "Someone" literally stole $10 more for a bigger tip than was given! We were furious, so we went back to the restaurant today, and there was Sylvia. Asked her to speak with a manager about about being overcharged, and she reached into her book and took out $10 cash!
The whole experience was terrible. It made our special lunch unpleasant, and as residents of El Cajon, embarrassed for picking the restaurant for our family. Lousy service is wrong, and shouldn't be rewarded with a nice tip, but stealing from a customers credit card should not be tolerated by any employer.