Barbara North
Google
We went to this dreadful restaurant yesterday evening. We had many issues right from the beginning. We are a group of 3 couples, and not at all usually a complaining group. First issue was one of our group had spotted a nice table, we asked the waiter who completely dismissed what we were asking and sat us somewhere else, at that stage we didn't think much of it, and sat at the other table, it was a table for 4, but the waiter squeezed us all on it, despite there being empty tables. We ordered our meals, 2 medium sirloin steaks, 1 medium/well done sirloin steak, 2 fillet steaks, and a chicken dish. The meals duly turned up, the waiter handing them out seemed confused about which sirloin steak was which. My medium was fine, but when my two friends cut into theirs, which should of been medium and medium/well done blood came out of both, one looked medium rare and the other was rare. One of my friends tried to eat hers, whilst my other friend couldn't bring himself to, we were all telling him to point it out to the waiter. One of the ladies in our party, politely pointed it out to the waiter in the end. He said he would change it but was rude and off, the person who had the steak said 'no, thank you' as everyone else was finishing there meal and he had been put off by the blood. The waiter took the food and did not reappear, we assumed he was talking to the chef or manager, we then saw him at another table we called him across to ask for feedback, which was when his attitude really went down hill. To be fair he did not charge us for one of my friends steaks, and I can understand that nothing could be done about the other steak as my friend had attempted to eat some of it. My main complaint is regarding this waiters attitude, which was shocking, he was extremely rude and off hand from the moment we walked in the restaurant. There was no apology or discussion about how a medium/well done steak had ended up as a rare steak, it could of been easily sorted with a small amount of courtesy and customer service.