Portillo's Avondale

Sandwich was a little skimpy for the price, not much cheese, but overall good quality meat. Fries were drenched in cheese, to the point of almost too soggy. Had to try the famous chocolate cake shake. Super rich and everything you want in a chocolate shake!

So yummy. I haven't eaten Portillo's Chicago-style hotdogs in over 40 years. This did not disappoint. The only issue here in Arizona will be finding quality tomatoes.

Great food and fun atmosphere. Kind of feels like an old diner. I had the bacon burger this time which was amazing. But other menu options are just as good.

How was this place so empty!? $22 for a large fry, double cheeseburger, large drink and a slice of deliciously moist chocolate cake! My meal for one was superb! I’ll know that when I walk past a mirror and ask myself why I’m not skinny! The burger was perfect. Not greasy. Very decent size. Pickles, red onions, lettuce, tomatoes and mayo came in it. The fries are crinkly cut and not soggy. I didn’t take a picture of my food, but the chocolate cake picture is attached. Everything was exquisite. Plus the employees were kind to me and my dog.

The customer service was amazing! My question is why would they put so much tartar sauce on my fish sandwich. By the time I got back to work to eat, it was a west soggy disgusting mess. $8 for a sandwich I couldn’t even eat.

I want to shout out the manager on site! Our order was taken wrong over some regular hot dogs to some jumbo dogs. I presented the receipt to her and realized that we were charged for both regular and jumbo dogs. She instantly apologized for the mistake and proceeded to give us a refund on the regular hot dogs. After this, our order came out as planned with the sport peppers on the side and our cheese burger cut in half. We had added some cheese dip for our fries and it was amazing! I will definitely come back! Friendly staff and great service!

Best Beef sandwich ever! So delicious, I get Big Beef with sweet and extra hot peppers and Gravy. Highly recommend!

My husband and I ordered the exact same bacon burger. He got all the fixings, pickles onions, etc and nothing came on mine. I must say while the burger is good, it's much better with everything on it. So cross your fingers when you order and hope they get it right, it should be good! Onions rings are panko breaded and "scratchy" not battered. Fries are better.

Fantastic!! I seriously recommend the chocolate cake and strawberry shortcake it is so fresh and delicious!! Gloria is also such a great and sweet worker!!! She helped me decide what to get since I do not come here often. Her kindness left an impact on my day!

My 2nd time eating here. Boy oh boy they have the best char burgers in town!!!!!! Delicious!!!!! Love those cheese fries too!!!! Don't forget the slice of choco cake !! 5 stars!!!

Ordered to cob salad , no bacon. Came with no dressing, chicken,very little blue x Super disappointing.

3.5 stars would be more like it, but I'll round up. We stopped by at around 8pm on New Year's Eve and the place was totally empty of guests, but the well-staffed kitchen seemed busy, presumably with to-go and drive thru orders. Having never been before, we went for the classics. I had the Chicago dog and it was perfectly fine. Not bad, not at all remarkable. Probably wouldn't get again. My boyfriend tried the Italian beef but made the rookie mistake of getting no peppers. I'd go for this one myself next time but definitely with peppers and extra gravy. Was edible but a bit dry and lackluster without toppings. The fries and milkshake we shared got a thumbs up from both of us. Fries were crisp on the outside, fluffy on the inside, and perfectly salty. The shake tasted just like a Hostess ding dong/ho ho and I, as gross as this may sound to some, really enjoyed having chunks of cake to chew on, even if it was a bit difficult to get through the straw. Fun to try but would opt for a seasonal flavor of cake shake or a different dessert altogether in the future. The restaurant seats a surprising number of people and, given that they sell branded birthday candles, my guess is that this is a popular spot for a kid's birthday party, which seems like a good idea to me. Lots to ogle for the vintage sign lovers of the world, too.

First visit, and it was not a good experience. I will say that the chocolate malt was perfect, but definitely not the rest of our family order. Ordered a beef & cheddar croissant, take a look at the menu, then a look at the soggy cold mess I received. Definitely not a flaky croissant as promised. Our family of 5 placed an order for over $100, it took nearly 30 minutes to finally get handed our food at the pick up counter. Staff passing back and forth, nobody calling out orders for pick up, just kept stacking them up. Staff literally dropped one ladies order on the ground as we watched them pick it back up and place it back in the bag and later hand it to her (I let her know). Manager just kept saying they were "super busy", yet half of the tables were empty, also saying they were under staffed... at least 10 people behind the counter. I will not be going back to a Portillos, ever.

Wow! I'm so glad I stopped in here. Looking for a new spot to try the inviting ambiance drew me in. Once inside the 50's style theme accompanied by the awesome soundtrack of oldies had me bopping my head and singing along! Not too confusing the menu is easy to understand. I order the #3 charbroiled burger ( I love burgers!) My hubby opted for the #1 Italian beef sandwich. Our cashier Jill was a breath of fresh air. You can tell she enjoys her job. Was very helpful when I'd mentioned it was my first time visiting Portillo's . Jill mad the right suggestion for my order and it was the perfect!! My burger was mouthwatering!! The char flavor was just perfect with the fresh crisp lettuce and tomato. The crinkle cut fries and hot cheese dipping sauce. Yum!! The Italian beef sandwich (with a side of gravy) and spicy peppers. C'mon! Every bite better than the first! I can't wait to come back & try something else! I hope I run into Jill again. She is a Diamond in the Rough I do hope she's recognized by management as she's made a great first impression !

I've been struggling in this job economy for quite some time now and it's always so baffling to me that places like this hire the people they do. I've been unemployed over a year and have applied literally everywhere under the sun yet entitled, rude people get hired easily? The woman at the drive thru at 10pm on March 7th SERIOUSLY needs to refresh on the training videos. She wasn't familiar with the menu, she then proceeded to tell us she couldn't charge us for the Strawberry Shortcake without charging us for a shake? How does that make sense? I've been coming here for YEARS and always always order the #2. This time the woman at the drive thru rang me up for only the hotdogs? Then she tried to argue with me when I asked her to correct it, the customer is always right first of all and second of all just pay attention during training, how f***ing hard is that? Plus, the #2 is a meal, is it not? If I wanted two hotdogs, I would've said "Can I get two hotdogs?" like make it make sense for real... Then after all was said and done and I got home, the order wasn't even right. Needless to say I'm over this location and will just drive to Surprise next time. To all people in charge of hiring: Do better.

Portillo's Avondale rocks! I am such a fan of their Italian roast beef sandwiches, but I tried out their burgers today and was blown away!!! Chargrilled and tasted like an old fashioned diner grill burger. Fries and a shake either that and I was a happy camper!

Fast service nice location quick access to freeway great food had the 2 Chicago hotdog combo and chocolate cake milk shake was out of this world what a desert.

Some darn good burgers and hotdogs. However bro everytime they salt the fries too much. Like they salt the fry like crazy!!!!! Bruuuhh..... I'm not some old snob or anything I'm a young dude. I know how stuff should taste......And they hella put to much salt on the fries. They were nice n crisp but damn bro just chill on the salt shaker. I would legit give them 5 stars if it weren't for the bad fries. I even tried to shake off the salt in a paper towel but that salt was caked on the fries broooooo. Would been a 5 star but the fries are an important part of a meal.. Burger was good tho. Best burger I ever had. But dam yall had to ruin the vibe with them fries!!!!! Bruuh.....

Food was good , service was fast, A little pricey I thought for my first time. Me & my friend came to eat lunch and sat, it got busy fast. The woman working in the catering/ pick up area gave us a free chocolate cake.

I love this Portillo's. The manager here is so nice! He makes it a point to instruct the workers to make a pseudo grilled cheese sandwich for my picky-eater son even though it is not actually in the menu. This is a pretty large Portillo's when compared to others I have been to. It includes a separate diner sort of area annexed to the main dining room which gives this particular location a unique vibe. They have all the other typical historic-themed items decorating the walls and area up near the ceilings to add to the overall ambiance. The wait has never been long any of my visits to this location. The hot dogs are amazing. I get the jumbo all beef dog with everything though I remove the sport peppers myself. I do find that if I try to ask for my dog customized, this location tends to give me a hot dog missing more than I asked to have removed (hence the removal of one star). Even though this location seems much less busy than the Tempe and Scottsdale Portillo's locations, the employees at not paying attention to what is going on out directly in front of the register and beyond. The last time I was there, someone stole an entire full-sized chocolate cake from directly in front of the cash registers whilst I was standing there waiting for assistance/to order. That was not a good feeling to witness. I did report it to the manager, but the guys who took it had already been put the door for a minute or two before anyone came to the counter to report it to so I am pretty sure they likely took the loss on that. Bummer.

I ordered something I didn't even know they had. The beef on croissant. I opened it up and saw that the meat was Like in a ball. The sandwich looked like it was pulled open with fingers and not cut open with a knife. (SEE PICS), Why use a a whole croissant and not just the middle part? Unacceptable. This place is going to hell. Another thing, Cash is a legal US Tender, it has to be accepted. Your are losing business big time.

Very disappointing when you order and pay for cheese sauce in the drive through but you get home and it's not in the bag.

Update 11/2023: Hate to say it but the staff here has become pretty hostile and awful. We visited with a large party, spending nearly $200 during a slower time of the day. When ordering food it was made very obvious we were an inconvenience to them by ordering too many hotdogs. Our total wait was quoted at 25 minutes and actual wait time was about 37 minutes. That's not even the worst part.. as we were leaving, one of the staff members on the floor felt it was appropriate to say expletives towards us because we didn't put all the chairs back exactly where they belonged after eating. For what it is worth, I did file a survey with the restaurant but have had no response. This is just a buyer beware. The food here is still good though. I recommend the drive thru and no more than 5 hot dogs before they start getting mad at you.

Portillo's is serving up Chicago style hot dogs, burger, fries, salads and sandwiches. Quantities of meat on the sandwiches can be hit or miss. Same with buns being soggy. Hot dogs usually have a snap to them. Their hot giardiniera sauce pairs great with their food. I particularly like it to dip fries in. The giardiniera sauce is creamy with a kick. Ample seating is available inside. Decor is old advertising signs and memorabilia. There is a diner feel. Service is usually fairly friendly. Catering is available. They also partner with nonprofits for dine and donate fundraisers.

This is my first time at this location. I hope that they can serve me as they do in Orange County, California.

This Chicago-style hot dog chain does not have a presence in my home community so I wanted to take advantage while in the area. The location is off I-10 in the western Phoenix suburb of Avondale. The place was very spacious with a fast food diner atmosphere. Separate counters were set up for online/catering orders, dine-in orders, and food pick-up. Besides hot dogs, the menu also carried char-broiled burgers, salads, and sandwiches (beef, sausage, chicken, and fish). With the Portillo's name, I had to order hot dogs which I did with the #2 Famous Five Combo. Two hot dogs, small french fries, and a drink made up this combination. The all-beef dogs were dressed with the classic Chicago toppings of mustard, relish, onion, tomato, celery salt, pickle, and sport peppers. The french fries were the crinkle cut variety while my drink was a sweet iced tea. Even the bun was Chicago-style with poppy seeds present. Being originally from the Midwest, these hot dogs brought back memories of road trips to the Chicagoland area. They tasted exactly how I remember a Chicago dog to be. The fries didn't add much as they were ordinary, but that's not why you visit this brand. It's too bad for me that the nearest Portillo's branch is roughly 90 minutes north in the Buena Park area of Orange County, CA.

Service. I was so relieved to finally get good service when ordering food. People have forgotten how to smile and just be friendly. But they were really nice! The burger was really good. Unfortunately it's so expensive. $19 dollars for a burger combo. I suppose everywhere is expensive nowadays and if I had to buy a burger combo again, I'd rather this than other burger fast food restaurants

Love this place. Forst time at this location but doesn't matter so good. Had the Italian beef sandwich so good Also we had the polish dog also very good. Definitely recommend this place.

Portillo's Taste of Chicago. Dedicated to bringing Chicago-Style hot dogs Italian beef and burgers to the Valley. They have a fun 50's diner meets the Hard Rock Cafe atmosphere. The staff is friendly and eager to serve. We were treated to their Famous Five ; their Chicago-style dog, Italian beef, double char-broiled cheeseburger , spicy chicken sandwich, and Italian beef and sausage. Everything was great, from the cheese fries to the chocolate cake. They also serve beer and wine and are perfect for groups with ample seating and multiple locations.

Clean, fresh, fast! What a great location! The service was fast and it was busy for a Saturday at lunch time. The entire restaurant including the kitchen prep is very clean. The staff members are friendly and the food was hot and fresh. If you like hot try the spicy chicken sandwich, it was very good!

It's Portillo's. It's awesome! That should be the end of the review. A staple for any Chicagoan, Portillo's has the goods! Whether you're looking for a Chicago dog, an Italian beef , an Italian sausage, a Burger or fries, Portillo's is the place to go. Portillo's has multiple locations and you can expect the same service, same experience and same great food at any location around the country. I've been to locations in many different parts of the country, and they never let me down. My Recommendation for a newbie would be the Italian beef/sausage combo, extra sweet peppers, giardiniera on the side and an order of cheese fries. Now, if you're strictly looking for some dogs, you can't go wrong with Portillo's Chicago Dogs. I'd also give the fries a whirl as well. Would I go back? I do. All of the time, everytime and as much as I can. Portillo's is one of my favorite restaurants of all time. You can eat well, eat great and not break the bank. Portillo's is Chicago! Do yourself a favor. On the way out, grab a slice of the chocolate cake and/or a piece of the eclair cake. You won't regret it.

The chocolate cake shake and Italian beef were delicious. Food came out fast and the restaurant was clean.

Amazing food and service. I've been to Portillos a couple of times and never know what to order. After attending a Yelp event, I was pleasantly surprised by all the options. All of the food we sampled was delicious. I even tried the Chicago dog (minus the mustard)! I sampled it all! The spicy chicken sandwich has just the right amount of bite. The flame grilled burger is just that..flame grilled. The beef sandwich was tender and flavorful. I added the cheese sauce to mine, which was delicious. I highly recommend trying something you haven't tried before. You never know. You might like it.

Yummy- I order the #5 dipped in gravy with sweet peppers I had to stop myself from ordering a dessert. Which made me sad because I love their chocolate cake and their eclair cake is pretty amazing too. I have been to this location about three times and every single time the food comes out exactly as ordered. The staff are very friendly and the location is very clean.

This place is nice place but people who works here are have no idea what is what I am so confused it's my first time here I ordered the food then they gave my order the cake was missing I asked where the cake was ( we got for free from the library )the worker behind said grab it from the front so I did then the another guy assuming it was the manager stops me asks me why I did I grab it I said the guy told me so he ask for my receipt then I gave him my receipt he looks at it then gets mad at the guy behind telling him why should they told customers to grab it I was like what is going on I pay for it that is what I did I was so upset I have never treated like this in my life, no one told me in the first place I was suppose to grab the cake I am never coming back to this place again it was my first and last time here .they weren't very nice people at all

Waste of time and money. Disgusting, overpriced, and unhealthy food. The onion rings are practically inedible, the fries are flavorless and gross, the fish sandwish was expired and black, and they got my order wrong. I ordered a fish sandwich and a hot dog with no tomatoes. I received a fish sandwich with tomatoes, but no hot dog. This is why I hate fast food and drive-throughs. Everyone in this profession is incompetent because the job doesn't pay well and only attracts people who are sad and desperate. Unless you want to get food poisoning, stay away from this place.

Food isn't that bad but employees prefer to smoke cigarettes on the porch right next to no smoking signs. When you mention to them, it's non-smoking they will mock you. Great way to make paying customers feel.

I have been to other locations a few times but it has been over a year. My burger was burnt. Fries were good. Hot dog ok. If you like char burnt burgers this is the place for you. Otherwise go elsewhere.

Always a favorite! Love everything about Portillo's! The hot dogs are the BEST anywhere and the fries are always fresh, hot, and crisp! The chocolate cake is to DIE for! Love it love it love it!

Had the chocolate cake shake it was good this place has some good food and more options then I thought not just a hotdog place

Went there Sunday Oct 1, 2023. Mostly good. The lettuce on my burger was wilted and had black spots. The rest of the burger, without lettuce, was good. Hard to understand why they would put nasty lettuce on a burger, obviously they have to see it. Don't think I will go back any time soon.

We consistently seem to have issues with this location. I have to check my take out order every time to make sure I got what I paid for, and even then I miss things. The latest was several things. I ordered two orders of cheese fries, but only got one cheese sauce. The food itself was bad too. My wife got a side order of the sausage (something they're supposed to be GOOD at) and it looked like it had sat on the grill for 48 hours. It was burnt on the outside and dry on the inside. My rodeo burger was no better. The hamburger tasted dry and burnt. About the only thing they're consistent at is the shakes (which is the main reason we go here anyway). For the cost of what they charge (consistently over $30 for 2 people) you'd think the food would be better. This was after they'd given me a $10 reward to use because the order a few weeks ago, where I ordered a beef and cheddar croissant and basically just got a croissant. I think we'll just stop going to Portillo's.

I can't believe I haven't tried this place sooner! I tried the burger, spicy chicken sandwich, Chicago hot dog, and another sandwich. My favorite by far was the hamburger and hotdog. The spicy chicken was pretty good too! The hamburger had soooo much flavor. Try the seasonal lemon cake it is to die for!

Italian beef sandwiches, chili dogs, and o-rings were all good. On top of that, they have beers on draft. Not sure it gets any better than this for lunch.

Hubby had a hotdog last week and a sausage. He enjoyed both very much! He wouldn't get the sausage again though as the taste may be delicious it is a texture thing with the sausage itself for him. He said they don't looks as sexybas the business photos but they taste so good. Always fast and friendly service!

I paid more money than anyone should have to for a couple regular chili dogs and received easily the worst hot dogs i have ever........ was going to say eaten but theres no way i would eat them. So I'll use tasted. In a day or two i recieved a email ad from them, i guess because I ordered online. It seemed surreal since the food was so bad. I decided to complain. To my surprise i received an email very fast. I was asked to provide receipt info since it was the "best" way the could help me. I was a bit optimistic and sent the complete transaction info from my bank. Then.... NOTHING. Crickets. No further contact. I feel like I've been ripped off a second time. I don't recommend, and will not return to this business. There are many other options. I suggest you spend your hard earned money elsewhere.

I just had went to Arby's to get a large curly fry and they were cold. Decided to go to Portillos and order a fry and cheese sauce and they were piping hot! Sooo good!

My husband LOVES Portillo's, a place we first discovered on a trip to Chicago years ago. He's so in love with their sausages that I swear he'd divorce me if it was legal to marry a sausage, LOL! When we were staying in the Glendale area, he saw an UberEats driver in the lobby holding a Portillo's sack. This caused great celebration, and he was instantly online looking for the local location! It was only an 8 minute drive, so we went there for an early lunch on a Sunday. It wasn't crowded yet when we arrived, and we were so happy to see a large, semi-heated outdoor patio with lots of tables. Eating outside is all we'll do because of the pandemic (it's so much safer), and it was nice to be able to dine in. We ordered two Maxwell Street Polish sausages (hubby's favorite), an Italian Beef Classic in a bowl (low carb), a small fry to share, and two large drinks. I added sweet peppers and cheese to my bowl, and both cost extra -- for a miniscule portion of each. I had like two slivers of green peppers and a small bit of mozzarella cheese, and when you have to pay extra for toppings, I expect a fair portion. My beef bowl was just okay. Not only was the portion size small, but it was very salty and swimming in au jus, which normally would be welcomed because it would soak into the bread. But since I am trying to cut out carbs (shhh about the fries, okay?), it felt very unappetizing and was messy. The best part of my meal of course were the fries! They tasted like they're fried in beef fat, which makes them soooo good. Hubby loved his sausages. LOVED them. He kept making a fuss about how delicious they were, and he was so happy. And that made ME happy that we were able to eat somewhere he loves to much! A nice older gentleman kept coming outside to our table to check on us. He made sure the outdoor heaters were turned on, and he thanked us profusely for choosing to dine with them. That made me feel so good, and it was so nice. I also liked that Portillo's provided lots of hand sanitizer dispensers that were placed in appropriate locations around the restaurant. They had the name brand Purell product too, not that stinky knockoff sanitizer.

They were only accepting cash as payment in the drive-thru, so weird. Beside that, they taste like the other Portillos in the valley.

It has been several years since I've been to a Portillo's... it's one of my favorite places to visit when in the Chicago/Schaumburg, IL area. They have the BEST Chicago dogs and the most amazing Italian Beef sandwiches!!! So, when visiting friends in the Phoenix area, I really wanted to come here and get a dog and Italian Beef. The place wasn't very busy when we arrived, but we got there very early for lunch. While there, they got packed though. The décor is nicely done, especially for a fastfood joint! Restrooms are clean and everything was well-stocked. The cashier was very helpful and they offer so much more than just hot dogs and Italian beef, such as grilled chicken sandwiches and salads too. Our food was really good... the Italian Beef was AMAZING! The Chicago dogs were pretty good, but not as great as I remembered them from the Chicago area locations. The fries were really tasty and they're crinklecut fries!! The salad was perfectly made with fresh veggies. Overall, I'd definitely return and highly suggest if you've never had their Italian Beef, you go ASAP!!

The Rodeo burger was bomb.yum!!! Just went through the Drive through today. Speedy service through the drive up.

There really is no better Italian beef anywhere. They now have a beef bowl for those of us who are low carb, greatly appreciated. I also had a sausage link which was not only delicious but cooked perfectly. So now just a little bit about the service, you would have thought we were invisible as we waited to order right in front of several staff members. Why did it take a manager to walk by and call for an order taker? Strange. Regarding safety precautions in light of Covid, there was lots of social distancing going on which was great. Last but not least, the parking lot was full of garbage. It was a turn off. And I understand the food servers can't be out there cleaning the parking lot but it was bad. I'm not sure how to solve that but hopefully management will see this and check it out going forward.

When I first became aware of a Portillo's hot dogs coming to the Goodyear area I was very surprised as I had only seen these restaurants in California. I couldn't wait to dine in with the family and when we did it was such a fun blast from the past. The fun 50's decor as well as the layout of the restaurant gave a whole unique experience. We opted for chili cheese hotdogs, onions rings, fries, shakes and strawberry shortcakes for dessert. Everything was so, enjoyable I took my Dad for his birthday on our next trip. I have even recommended Portillo's to friends and family. Such a great addition to the area!

Great spot! Delicious food! Good customer service and social distancing is enforced! Awesome decor indoors! Lots to take in while you sit and wait for your order. We will definitely be back for more!

Great Chicago Italian beef sandwich with peppers and mozzarella cheese. Get it dipped in au jus! Great stuff!

I've only been to Portillo's one other time so when I saw this location we had to stop and check it out. My teenage son is ALWAYS hungry ha ha ha. The location was huge, plenty of parking and very clean inside. We were greeted instantly with a smile and ordered. I chose the Italian beef meal and added sweet and spicy veggies. My son opted for the double cheeseburger meal. We were given a number and found our seat. Our food came out very quick, hot and looked awesome. My Italian beef was delicious a d the spice took it up a notch. Fries were crisp and perfectly salty. My sandwich was pretty greasy, but so worth it. Be prepared to use lots of napkins. My son enjoyed his burger and left no fries behind. I was able to get a free refill on my drink as well before leaving. Great stop.

First time coming to Portillo's after I heard a lot about it. The inside offered lots of seating and retro design look. The menu had a lot of options to choose from. I wasn't sure what to get but ended up going with the double char burger and I wasn't disappointed. I also got a large fries and a cheese sauce. Fries were good but for me, it felt oversalted. Not sure if they're always like that or just a one off. However, if you get the cheese sauce, which I recommend then it's 10x better. The cheese sauce cut down the saltiness if the fries and enhanced the flavor of the burger. The double char burger was probably the best fast food burger I've had in a long time. It was juicy, flavorful and everything meshed so well. I highly recommend and will be back myself.