Portillo's Chicago – Canal and Taylor

Went here for dinner after doing the museums on a Monday. Parking was free and there was plenty of spots. We spent 35$ for 2 sandwiches, large fries, a cup of cheese sauce, a cup of chili and a large Chocolate Cake Shake. Filling and decently priced. Chocolate Cake Shake is well worth it, and the beef and cheese croissant sandwich is a safe basic option if you're unsure what to get.

We need one of these in Cincinnati. Been missing my real deal hometown hotdogs for a while. My weekday, late afternoon visit found the Canal & Taylor location busy but not crowded. Wait time after ordering was reasonable, especially considering they were also serving drive-thru customers. The food and atmosphere were both great. I had a jumbo hotdog with everything plus a slice of cheese; next time, I'll get the Italian beef and sausage combo.

Burger bun is literally burnt as hell and they tried to cover it up with the condiments. There’s no way the worker didn’t see this. Couldn’t even change out the bun. Paid $4+ for a large fry and what a sad excuse this is, doesn’t even look like it would fill up a small fry. Ridiculous.

Portillo’s is a classic to stop by in Chicago as a tourist. This spot is very faster counter-serve with plenty of seating inside (and a patio). When you walk in, the ordering counter is to the right and you pick up your food on the left.

If you’re looking for something local, here’s the place with Chicago style hotdog! Lovely atmosphere- very American with good vibes. The foods not exactly my type (slightly too greasy) but my local friend from here love it!

I had the two hotdogs meal to fully experience Chicago hotdogs. Taking a pickle spear and a hotdog in at the same time seemed a bit erotic for a culinary adventure. The atmosphere was really cool for as fast food-y it seemed. The location was nice in the shopping district. I would definitely recommend this place to experience Chicago staples.

Peppers are a little too spicy for me but the Chicago dog tastes great otherwise. The chicken sandwich is also really good and a definite recommend.

Pros: The hot dogs taste good and the restaurant has a vivid environment and offers free parking. Cons, in rush hours they make mistakes in the food orders.

The Portillo's beef hot dog is absolutely gorgeous. I got to experience that Portillo's hotdog snap and boy it was amazing. Everything on the hotdog was just perfect- it came topped with mustard, relish, celery salt, onions, tomato, kosher pickle, and sport peppers all on a poppy seed bun The chocolate cake shake is beautifully crafted. She was thicc and sweet (aka everything I could have ever wanted in a shake) Here's the gist of the Portillo's Italian beef sandwich: it's french bread loaded with Chicago's #1 Italian beef and topped with gravy that soaks so perfectly into the french bread. How can you go wrong with that???? It undeniably delicious. Thank you Portillo's. I love you. ‍

My favorite Portillo's in the city! My boyfriend and I come here way too often, but how can we not? They have the best food! Another spot with vegan options which is amazing. They also put stickers on them to make sure they're the plant-based version, which is nice for that extra reassurance. I always get a bacon cheeseburger with fries, and it never disappoints! The main reason we come here vs. other locations in the city is because of the free parking. We like to dine-in, so the parking makes it so much easier.

What is Chicago known for? The city of skyscrapers and its architectural marvels? The Chicago River Walk? The Navy Pier, The Bean, or The Magnificent Mile? Better yet, Wrigley Field or Da Bears? Maybe some pizza? And of course, their hot dogs. That's the first thing I said I was going to experience was an authentic Chicago Dog. So when I set off for my week long adventure with a co-worker, I asked some of my peeps for recommendations and emphatically, they said you HAVE to try Portillo's! So my mind was set... I will find one and give it a go. So as we pull up in the Uber, I see the glorious sign welcoming us in... but then, like a street hustler about to sit across from none other than Alphonse Capone, otherwise sometimes known as Scarface, the sweats just begin to pour from my glands. What do I do? Do I go with my childhood desire of trying a Chicago Dog or... do I get an Italian Beef like my friends have suggested? What to do what to do?? In a semi panic, I went for the Italian Beef, and chose to have it slathered in gravy. What am I doing? I'm here for the Dog, but a grinder it seems. Well slap my ass twice and make me dance the Tommy Gun street dance!!! THIS WAS PHENOMENAL!!! I chose to also have some sweet and spicy peppers added, and in the words of Buford T. Justice- "Sum Bitch!!!" The decadence of the meat, sauce, gravy and peppers was pure bliss in my mouth! Zero regrets of listening to my friends, and I promise YOU friend, the same. Such an experience that I proudly boasted when I got back to the PNW. Without a doubt, I chose right. And so should you... and with that I leave you with... Enjoy & Happy Gangsta right here!

My woman and I came here on Thursday evening February 6th and it was one of the worst meals I've ever had from Portillo's, I ordered the double cheeseburger combo, the fries were undercooked, the double cheeseburger was charbroiled along the edges but the rest of it was undercooked, chewy and pink in the middle, and it was dry. There wasn't any ice in the soda machine and the soda was flat and it taste like the machine needs to be cleaned. I just seen that this location was the best in the city, I beg to differ, I don't know what's happening with this location but I won't be visiting this location anymore, I've been to many Portillo's through Illinois and outside of Illinois and this was by far the worst Portillo's I've had, I think it may be the new young inexperienced cooks back there

Portillos is a Chicago Staple - Must try for anyone from out of town and a great spot for lunch! They have tons of space for parking and seating inside both downstairs and upstairs. Their onion rings are super crispy, and the cheese sauce tastes good with anything dipped in it. Love the spicy chicken sandwich. Definitely recommend trying their seasonal shakes - The peppermint candy cane was so good!

I recently visited Portillo's and had a mixed experience. The fries were just okay--unfortunately, they didn't seem fried enough and lacked that crispy texture I was hoping for. They could've used a bit more time in the fryer. On the other hand, the Spicy Chicken Sandwich was solid. It had a good kick to it, and there was plenty of sauce to keep things flavorful. The spice level was satisfying without being overwhelming. While the sandwich delivered, the fries left something to be desired.

Always enjoy visiting Portillo's when I'm in Chicago! Went with the Italian Beef Sandwich with sweet and spicy peppers, classic chicago dog and French fries. Vanilla shake to drink. Easy digital ordering and then a short wait to pickup my food. Plenty of seating between two floors. Friendly and courteous staff. Can't wait until the next time!

Classic Chicago standard! Must try while visiting, The classic Portillo's hot dog was the best hot dog I've ever tasted. It had diced onions, pickled relish, tomato, tiny pepperoncinis. Simply the best hot dog ever!

Ordered a spicy chicken sandwich, salted caramel cake shake, and fries. This is a great place to grab a bite with friends. Food is delicious. Would definitely recommend trying this for the shakes alone.

Perfect food. When I want Portillo's, that is absolutely all I want to eat. Cake in a shake? Yes. Two hot dogs excellently dressed? Yes. The service is sweet and quick. The two levels of seating makes for an environment that can be what you want it to be. Easy parking here, great line management. Just a yes, yes, yes.

How did I not know this location was here! We dropped by for a quick bite and the food was delicious, per usual for Portillo's. The grounds are very clean. The service was great and the restaurant has an upstairs. You can order via kiosk or traditionally at the counter. There is a grab and go section with all kinds of goodies and keepsakes.

I was on my health kick and was craving a salad. What better restaurant to get a salad from other than Portillos? They have the most pleasant staff at this location. Everyone is always so happy and friendly. Positive vibes every time! I and obsessed with their Greek Salad! I love the fact that it comes with bread. I love love love the bread that's included. It's always so soft! The salad is amazing. Very flavorful and filled with veggies. I'm sure I'll be back soon for another lol

We ordered delivery from Portillo's. The chopped salad has definitely gone downhill - way less cheese and other ingredients besides lettuce (red cabbage, etc.) than before and the salad was soggy like it was kept in the fridge for a long time before. They also gave us a chunk of the bread used for Italian beef instead of the house bread - I normally love the house bread so was super disappointed! Our shake was also missing but not sure if that's the delivery driver's fault or the restaurant's fault but it's happened to me before as well from this location. Portillo's is a Chicago classic but I'd recommend going in person to avoid mistakes like this / also so food is less soggy and more fresh!

I've been wanting to try Portillos for a while now and was happy to see that it was just a few blocks away from my hotel on a recent trip to Chicago. Overall it was a fine experience. The only trouble was the wait time. We waited for our food for about 30 minutes. To give them credit, they were incredibly busy. There are a lot of tables, but there's no table service. Instead, you just scan a QR code and order online from your phone. This was convenient. I got the polish sausage, which was very good. The sausage was fried nicely and the bun was tasty. I usually don't like crinkle cut fries, but I didn't mind these. We also got some cheese sauce for fried dipping that was seasoned well and tasted better than normal nacho cheese dip. Happy to have been able to try this Chicago staple and I'd definitely return to this location.

For a tourist, this is a great fast food place to try. Chicago style dogs and hot beef sandwiches are very popular here. Unfortunately, we did not get half of the items we ordered. It was extremely packed.

This was the first place in Chicago that I went to after I got off the train (Union Station is a few blocks north of Portillo's). I literally walked there and it was worth it. I got the two dog meal which came with fries and a drink. All were delicious. The dogs were very tasty and the crinkle cut fries rocked! I usually don't like to order off kiosks but I did anyway. Unfortunately the service wasn't that great, as the girl yelling out the order numbers never smiled once. She gave me a dead stare when I picked up my food, but I guess that's what happens if you have that kind of job. Despite of this, I would return to any of their locations.

This is the worst portillos in Chicago, I spent nearly $60 on food, in the drive thru, and half my food wasn't in my bag. Then after calling them to notify them I got the runaround on the phone. Ps I'm still on hold waiting on a manager to pick up. They have not righted this wrong and I feel extremely Cheated. Not even the food that I ordered for me was in the bag then to have to get home and explain to my twin 12yo that they have to share a 4 piece chicken tenders. After working a 12hr shift I just wanted the night to end well, but nope portillos had other plans for me. I'm extremely disappointed and unhappy with this location and it's management.

This was my first time visiting this location. I loved how spacious and clean it was. The food was on par with other locations and even had a few more dessert options.

After walking out of another popular Chicago restaurant chain, I took my business elsewhere and made the walk to Portillos. Definitely wish I went there in the first place. Everything on the menu looked so good!! I wish I could have ordered a spread to try. However, I went with the Italian Beef and added sweet peppers. Per the Internet's recommendation, I also added a side of cheese and a slice of the chocolate cake. I've never had a Italian Beef Sandwich before but, it definitely won't be my last! If you are a first time visitor of the restaurant I suggest you order my order and place your food order at the table using the QR code. The restaurant is kinda fast food and kinda casual dining. You place your order and they call you to retrieve it once complete. There's ample seating and space to enjoy your meal

I promised myself I'd never leave a bad review but we were a little disappointed with our experience. Let me preface by saying the food was delicious... BUT. Not sure if the order was lost or what, but our order took 50 minutes to come out.. and we counted. I understand that sometimes stuff happens... but what we didn't appreciate was being kicked out shortly after receiving our order. So not only did my group wait 50 minutes, we then went escorted out before we could enjoy our meal. I understand it was closing time but just a few more minutes to finish our food would've been nice. Aside from that, Portillos was great, first time visiting Chicago and I'm glad I came. Food was great and I hope to have a better experience next time I visit Chicago!

Is it just me or do Chicago's really harsh on reviews? I mean, I wasn't happy that the Caesar salad was nine dollars but it was fresh and I added some of the meat from my husband's big beef sandwich and it was great. I didn't even need dressing. My son picked some of the beef because it was so good, and then I took half of his cheeseburger and mixed into the salad and big peepers much taste than the cheeseburger meat. We had our first malt and malt was very thick and multi as it's supposed to be. The decor and classical matches the other Portillo's. It was clean and fun.

Used my 777th review to discuss Portillo's. I was here with a promotional gift card because I came to Yelp event, the service was phenomenal. Upon grabbing my friend from the airport she was hungry and never had Portillos. Overall, throughly enjoyed my sandwich. Some difficulty ordering through drive-thru. The young man that helped me was nice but order wasnt correct. I ordered 3 sandwiches and 3 sides. At checkout, only 1 fry and 1 onion ring. I told drive-thru attendant (young lady) and they were kinda rude. I asked to get another fry and was told I have to pay for it. Okay no problem. Drive-thru attendant seemed annoyed. I paid for new fries and requested additional ketchup and mustard. Got new fries and all-in-all happy. From a customer service standpoint, they probably should of just given us the fries. Star removed for french fry issue.

Service through drive thru is great. Staff is friendly. Food is great. I like the chopped chicken salad with everything on it.

I only go for the food. With that being said, I order my beef/sausage combination and wait. The food can vary from visit to visit. That's a problem. I wouldn't try anything else here since I can find it better elsewhere. The service level is minimal. Don't expect any. They will yell out your order number or announce it over the speaker system that is barely audible. The chain has done a good job making all of the restaurants with the same style. The first time it's enjoyable, the second time it looks like cheap stuff designed to give an antique style. Grab your food and enjoy that treat.

Food was great! Had an Italian beef, only thing I would recommend is adding more giardianara. Very busy so I recommend ordering ahead.

Food is always good. Dining room could have been cleaner. Do not like to order at the kiosk, please don't lose your cashiers

If I could give 0 stars I would. Aside from the quality of the food being very poor compared to other Portillo's locations, this store offers zero customer service and takes no accountability. This is the second time this store allows a fraudulent order to go through the Portillo's app, but this time it was on my corporate account. I received an email confirmation that I placed an order which I did not place. I tried to call the store immediately to intervene and cancel the order but was unable to get through to anyone the first 11 times I called. The phone rings and then just hangs up. I finally got through to a human and was told I'd be connected to the manager and subsequently got hung up on. The fraudulent order unfortunately got delivered. I have now deleted my Portillo's app because their security is subpar. I won't be using the app or this location again.

Love Portillos, they're always consistent but the service today was terrible. Pull up to the drive through and the worker didn't greet us or give us any direction. We are out of towners but have been to many portillos over the years. She just stood there on her phone facing the opposite direction and I had to ask her if she was ready for our order. Also we were the only car in the drive through. As convenient of a location this is, it might be the worst service.

Was very disappointed to come to Portillo's as everyone always raves about it. What I got was just an average quality burger but had to pay $8 for it. Not sure what the hype is all about but this place doesn't feel like fast food and it doesn't feel like it should be that popular. The inside atmosphere was nice though but at night they closed the top and then we had to take the elevator up to the second floor to go to the bathroom which I thought was weird and annoying. They also stop serving the salads after 11pm - in which I wanted a salad so I might be coming back - but probably not to this location.

Portillo's was a recommended place to come try a Chicago dog. The beef hot dog was good, but I wouldn't say it was delicious as a whole. The fries were okay and the cheese sauce was watery. BUT, the Cake Shake was the Star!! I would come back for the shake only!

We just moved to Chicago and heard this is a classic!! Got their hot dog, Chicago style, which was delicious! Nice flavorful hot dog with Chicago toppings. We also got the italian beef, hot peppers, with mozzarella. So moist and flavorful, we loved it and can't wait to go back. You can skip the fries. I hear their chocolate cake is good..

Service was slow and the food was overrated no matter what anyone tells you it isn't worth the stop.

Rip-off. Under-done beef hotdogs, soggy bun loaded with too much condiment. Even soggier Fries that have been sitting around in their highly- inflammatory seed oils after cooling for far too long. Scarcely warm ...even as an occasional splurge, a bad idea. Ewwww. And gawd this mess cost me 16 bucks. I kid you not. I ate the protein and threw the rest away as hazardous material. Portillo's use to have game. Now they're just coasting away their credibility. Sad.

First visit. I don't normally eat hot dogs. Brought my niece here on a trip to Chicago. For what it is it was fine. Service was friendly and quick. Restaurant will not busy we were there on a Monday afternoon. We heard a hot dog as well as an Italian beef sandwich french fries and onion rings and a chocolate cake milkshake. Enjoyed the pickle and tomato with the hot dog. The Italian beef was nice and tender and good. The onion rings were a little over fried for my taste the outside was very crunchy but the onion was too cooked away. French fries for decent. Sorry Chicago but we ended up throwing out the chocolate cake milkshake It was too much chocolate cake not enough milkshake. Decor was nice place was clean. Overall it was a fine visit I'm not one to ever go let's have a hot dog but it was a fine outing for what it was. Parking lot available and on a Monday afternoon the parking was plentiful.

Received Christmas order that leaked through box- had to be thrown out- company received pictures of damaged deliver, but did nothing about it- a total waste of money and no one gave a damn about service

I am glad to say that things have turned around a couple of years later. Still wouldn't call it top of the line Portillo's I've ever been to but it's definitely one of those where you get what you expect in a good way. The food is good, the quality is appropriate, the service is good, no complaints. Upgrading from my initial review, so kudos to the establishment!

The authentic Chicago roast beef sandwich taste. I have never had a bad sandwich. The au jus sauce is always spot on with the fresh giardiniera sandwich mix is the perfect complement.

Good late night snack! You can't go wrong with a hotdog here, it's a classic chicago spot

There's plenty of seating with clean tables here. Ordering was quick. We ordered a hot dog with everything on it, an Italian beef sandwich, and chicken noodle soup. The food was served to us after about 20 minutes. We wanted to order beer so we waited by the counter for someone to serve us. There were 2 employees and a security guard. The 2 employees were busy preparing the orders but didn't acknowledge or call for someone to help us. We waited a while but no one came. Finally, I asked one of the runners who happened to be the manager and she helped us get our beers. She was very nice and friendly! Kudos to her! The chicken noodle soup was warm and hearty, perfect for the cold weather. The hot dog was also good too, especially when the pickle and relish. I did not enjoy the beef sandwich as much. Even though the bread was wet from the beef juice, the beef itself was dry. We later ordered chocolate cake and loved it. PS: the beers are in a huge glass, it's great

The food was awesome as usual! Ordering was fast and easy through the App. The staff is efficient; they were very busy so not very warm & fuzzy. There were no smiles or interactions from the ToGo pick up area. No calling of my name when it was completed; I just had to look at the names on the bags as they were placed in the ToGo area. This is probably designed to be quick and easy & it was; just a little cold and unfriendly.

I heard about portillos hot dogs and cake shakes all over tiktok and knew I had to give it a try. First off, I was so impressed with the restaurant interior. It's a fast food chain, but had the same ambiance/cleanliness as an Applebees, at a fraction of the price. While the hot dog and shake were good, I didn't feel like they were exceptional or super memorable. Tbh it just tasted like a regular hot dog with toppings, and a milkshake with cake, syrup, and ice cream. Note: the shake is super heavy--I split the small size with someone else, and we were both in food comas by the end of it. Not pictured: the fries were wonderful. Perfectly salty and crispy.

I always get the cheese fries from Portillos and they always hit the spot! The cheese is rich and brings back memories from football games. Recently, I tried the plant based garden dog and omg it was delicious! I was a little skeptical since it looked very similar to a real hot dog but the toppings and flavors were delicious. It was filling and the perfect on the go meal. I also tried their onion rings and was pleasantly surprised at how crunchy and fresh they were. I also tried their chopped salad with chicken for the first time and loved it! It was super filling and the quantity was massive. Overall a great meal!

What ever you do don't go here this is the worst restaurant in the city of Chicago at 8::00pm on a Saturday night we went in to get some ribs they told us a 20 to 30 min wait no problem after one hour we went to go investigate the ribs we're still on the grill with no one there watching over them I spoke to the manager and she said they were done 20 min ago and called our number totally lying because still on the grill and two people very hungry were desperately listening, never heard our number I told them that the ribs are totally burnt and black in color she at once started to call security to have me removed from the restaurant the the manager told me she gave me my money back on my card again lying because I paid in cash she literally threw my refund in my face and told me to get the fuck out

Service sucks ass and that's putting it nicely. Every single person I interacted with acted like they were on a different planet. Management was USELESS! The chicken tenders I was served were ICE cold in the center. The woman taking my order acts like everyone has been in before and was extremely rude, wouldn't speak up and rushed me. Simple things shouldn't be a huge inconvenience to employees. It's your job!

The food is fantastic. You can not come to Chicago without getting a Portillo's fix!!! The service is rushed and mediocre at best but the food is worth it.

Dam I didn't know there was a Portillo's here @ 520 W Taylor Street. Just goes to show you how observant I'm not. Well I had me a craving fer a BEEF so I stopped by and asked Dem ta show me Da Beef. I got a beef w/jardinière peppers. It was delicious as always This particular Portillo's has an entry level area off the street w/a second level mezzanine dining area above. They also have a nice size parking lot adjacent to the restaurant. It's good to know this location not only for the great food but also the parking which is sort of lacking at many areas in the near south side. Good beef sammiches, hot dogs, hamburgers, salads & beer . Yes sir buddy I'll be back again

We ordered a big Italian beef And they gave us a regular sausage Italian sandwich. The person who took our order was Xitlaly order number #228. From the start of putting in our order, we were confused by the menu sign above that listed the combo meals with the prices, only to learn from this cashier/order taker that the price is not accurate. That she herself said it was, "false advertisement". Why list the couple meals along with the price is not accurate? They said everything is à la cart and if you add the individual items, sandwich, drink, fries it would not total the price listed on the menu sign. It's misleading. Then when we got our order, we trusted that the order was correct And didn't want to open the wrapped Italian beef only to have the juice get all over at the counter. Otherwise we would've checked. When we got home and opened the wrapper, then did we see it was only a regular size AND THE WRONG SANDWICH - this had sausage and we ordered Italian beef. Fail from order to pick-up.

My go to for Italian beef when in Chicago, with so many locations and consistent product and service, they are a solid choice.

Portillo's is consistent in providing freshly made food, very efficiently with great service. During my visit I had an Italian sausage and beef combo, dry, because I don't like wet bread, hot peppers on the side. The bread was soft and fresh and the sausage and beef flavors went well together.