Portillo's Homewood

This is a must have everything I come home to The Chicagoland area! I got me an Italian Beef dipped with hot peppers and raw red onions. I’ve happy! Life is good!

I’ve been a loyal Portillo’s customer, but after tonight’s experience at the Homewood location, I’m seriously reconsidering ever returning. I ordered online for 8:01 PM pickup. When I arrived on time, my food wasn’t on the shelf. The employee at the pickup counter had bags piled in front of her, so after waiting 5 minutes, I politely asked if one had my name on it. She looked through them and gave me absolutely no response. Nothing. Not a yes, not a no, not even acknowledgment that I’d spoken. I could see she was overwhelmed, so I sat down to give her space. After waiting several more minutes, I asked again about my order. That’s when she finally mentioned they were out of chocolate cake. Fine, no problem. I immediately asked if there were any other cake options available. She completely ignored me and went back to bagging orders like I didn’t exist. She eventually brought my food over 20 minutes late with zero apology or explanation. When I asked about the cake situation, all she said was I needed to find a manager for a refund. The fact I have to go find manager is crazy. She made no attempt to help, no substitution offered, nothing. So now I had to stand in line behind three other customers while my hot food sat there getting colder by the minute. When I finally reached the manager and explained what happened, his response was “they’re just tired.” That’s his excuse? He then asked what I wanted him to do about it, as if this was somehow my problem to solve. I had to suggest simply substituting another cake myself just to avoid wasting even more time on a refund. He gave me a different cake, but by then my entire meal was cold. This is absolutely unacceptable. Being tired at the end of a shift doesn’t excuse ignoring customers multiple times or failing to communicate basic information. A simple “we’re out of chocolate cake, here’s another option” when I first arrived would have taken 10 seconds and prevented this entire disaster. Instead, what should have been a quick pickup turned into a 20+ minute nightmare that completely ruined my dinner. Do better, Portillo’s Homewood. This was embarrassing.

My husband dined in and bought me a chopped salad w/no tomatoes. The disappointment when I started mixing the salad big clumps of bacon was in it. It was so disgusting looking and smelled horrible like the bacon clumps were scraped from the bottom of a grease trap and they looked burnt. There were so many clumps throughout the salad 🤮. For anyone to make let alone serve this to anyone is disgraceful to food service workers. It was as if the person was upset they had to make it w/no tomatoes yet tomatoes were in there not a lot but they were still there. That can be a problem for someone who has food allergies and a potential law suit. When I called I was given gift cards and an apology. However, I don’t have a salad that I was looking forward to eating. I don’t want it to be a swept away problem and customers more importantly the owner should be aware of the situation. Be cautious when ordering not just check your order is correct but now open salad and mix them up before leaving 🤦🏽‍♀️

The manager and staff were very amusing and friendly. We loved our dining in experience. We all took their delicious cakes to go!

The absolute worse experience ever. We walked in and every table had some kind of garbage on top. The order taker/cashier wasn't pleasant or cheerful. Placed our order and we waited over 45 minutes for a salad, hamburger, fries and 2 beverages. The employees were pre occupied and moved so slow. The countertops they were working at were not of satisfactory health codes. Even wrote to portillos customer service and no response.

Placed a big order for the office and when I went to pick it up, it was ready by the time I arrived. 2 of the employees there were very kind and brought everything to my car all I had to do was pop the trunk for them! I am very appreciative and they get a well deserved 5 stars from me and my staff! ❤️

I’m just tired of spending my hard earned money on mediocre services. I ordered a hot dog and French fries. It took them twenty minutes to give it to me. TWENY MINUTES!! It was only because I stepped up and asked where my food was. No one thought to ask “hey, this lady in the pink hat has been waiting a while. Maybe I should see why?”. Someone had just threw it over to the side and not placed it in a bag to give it to the girl at the front. But screw my little money, huh? I knew it would be something when I asked the difference in the hot dogs and got a remark of “one is bigger and one is smaller”. No, REALLY?!! Duh! Anyways, I got my fries, hot dog and shake. I hope people stick their resolutions of cooking your own stuff. And if you have to eat out, don’t come here. Edit to add: an NO apology for the wait. Just FYI- Apologies go a LONG way.

The Worst Portillos experience I have ever had in my life. First, when I arrived, I spoke to the cashier and she never greeted me, but proceeded to ask for my order. I asked for the Garden Dog, but was told they stop serving this after 11pm, which I believe should be posted somewhere for those of us who don’t eat meat and would like this vegetarian option later in the night. Alternately, I ordered 2 gravy breads with cheddar cheese sauce and hot peppers for myself. I also ordered a beef and 2 large cheese fries for those I was with. I spent almost $40 to get to my destination and my ENTIRE order was incorrect. After a long plane ride you understand how frustrating this would be. I immediately called the restaurant to notify them of the discrepancies. The first 3 times someone hung up in my face. When I finally spoke to someone he asked for my order number and stated I would receive my full refund back on my card. It has now been 1 week later and that has not occurred. This is also my third experience with them where they have gotten my order completely wrong, and the customer service was poor. I will no longer be supporting this location.

The food was mediocre at best. Absolutely nothing special about it, but it was edible. My daughter liked the pickle in the hot dog. We all liked the chocolate cake shake. The decor was interesting with a 60s/70s motif that continued with the music. The women's bathroom was dirty and the floor was super slippery.

OMG. Your restaurant is just plain NASTY DIRTY ! The floors are just dirty ! To top it off the Bathrooms how disgusting!!!!!! Looks like no one cleans them !!!!! Hire a cleaning crew ! Then one of your servers was in the bathroom and literally DIDN'T WASH HER HANDS ! She was handling people's food !!! I will NEVER EVER COME BACK TO THIS LOCATION !!! Not VERY FRIENDLY EITHER!

Not impressed by this location. The floors near where I waited to pick up my order were so sticky. Wait time was longer than what I would have liked. It is a pretty busy location so that can be expected. My hotdog was okay. I've had better. I did like the decor inside though. That was a nice touch. Not sure if I would visit again.

Restaurant was in great shape. Clean, stocked and well taken care of facilities. The staff for the most part is very friendly and courteous. I did have an encounter with one employee that seemed irritated I was there. He was kind of rude and short, but I just kept smiling. Now I love Portillo's food so I'm usually biased. However, today I was a little underwhelmed. My Italian beef meat was really dry and just didn't have the same flavorful taste. My hotdog was constructed.sloppily but still tasted good. My onion rings were not hit by any means. Seemed like they had been sitting. I'd rather wait 2 more minutes for HOT rings instead of the warm ones I had. Still crispy and tasty. Overall my visit was a disappointment for lunch. I hope next time is better.

A Solid Portillo's overall, the Italian beef with spicy ghardiner was solid as usual. Maxwell Polish sausage was really good. The large onion rings was literally like 10 onion rings so I would hate to see what the small is. The person taking my order was really cold felt like, I was a bother. That said the person going table to table cleaning was really friendly. Inside was nice and clean would eat here again just pack your patience food takes some time coming out.

I used the drive thru and my wait wasn't long. I placed my order for a rodeo burger no red onions and a slice of chocolate cake and had food under 10 minutes. It was a cool experience and the burger was very tasty. A cheeseburger with plenty of bacon, bbq sauce, and 2 onion rings. The cake was delicious as well. Nice and moist mm mm mm.

I could give it 0 stars I would...I've been sitting in this line for 45 mins and currently still sitting outside in the drive thru. The customer service is nonchalant and no professional. What took the cake, is when I drove up the attendance clerk slap a post it note on my mirror and said "order when you ready." I was like ummm...okay. smh! After an hour and a half in line we received our order. The attitudes of the attendances were horrible. The order was wrong and the sausage was raw in the center, I didn't realize until I was half way done with the sandwich. I give the food a 4/10.

This was my first time at Portillo's - and it was pretty good. I am removing a star because this Homewood location also was having a group event at the same time and it was loud and confusing: I walked in, and what at first had the appearance of a "taste"-station, was in fact only for a select bunch of a rowdy aged retirement-group (FAIL!). As a gourmand I also firmly believe that the taste of the hot dogs at this place, are just slightly below those of famous Nathan's out in New York. Portillo's meats taste processed. The interior of Portillo's is fun, eclectic, homey and surely is a great after-game spot. Staff was friendly. Hot dog accutrements - veggies - were very fresh and made the bite quite delicious. I will try another location in the near future - although this Homewood one, had a neat farm-like vibe! Review: 4

Waited in the drive thru for literally an hour and 15 minutes. The food was good though. First time trying them as I'm not even from IL. But the workers were friendly too.

I LOVE the vibe of this place!!! The bus and the cool jams...very fun! I like ALL portillos have different themes and this one definitely didn't disappoint! Stopped here on our way from Michigan to Iowa! I got my usual; beef: dipped, both peppers, and cut in half! Cheese fries, rings, and A diet coke! Dlish! Thanks, Portillos!

I ordered an onion ring at 3.99. Are they going for 1.00 a piece since i only received 4. I called to complain and they didn't get the phone. I made it home and wasn't turning around to go back. I didn't want them to tell me i ate them, when i didn't. Ridiculous

1 Star - This Portillo's Destroyed My Night, My Mood, and My Faith in Humanity I don't even know how to put this into words without screaming, but I'll try: this was the most infuriating, disrespectful, soul-sucking restaurant experience I've ever had in my entire life. I walked into Portillo's expecting food. That's it. Not a miracle. Not a five-star chef experience. Just a hot meal. Instead, what I got was a 40+ minute descent into hell -- and I was THE. ONLY. CUSTOMER. How do you mess that up? HOW? What were you doing? Were you actively trying to set a world record for how little you could care about your job? Because if so -- congratulations. Mission accomplished. When the food finally crawled its way out of the kitchen like it was ashamed of itself, it was cold. COLD. As in, "you could've just handed me a fridge and I would've had a better meal." Cold fries, cold sandwich, cold soul. I waited 40 minutes for food that tasted like punishment. And just when I thought it couldn't get worse, you turned off the lights. THIRTY MINUTES BEFORE CLOSING. Not just dimmed them -- straight-up flicked them off like I was some kind of pest. Sitting there in the dark, eating your disappointment of a meal, I realized something: you people don't give a single damn about your customers. Not one. I hope someone in corporate reads this and FEELS the fury radiating off every word, because the people running this location are a disgrace. Fire every single person who was working that shift. Clean house. Burn it to the ground and rebuild it from the ashes. Because this team? They don't care. At all. They're collecting paychecks and disrespecting every single person who walks through the door. Tonight was supposed to be a quick bite. Instead, it was an hour of my life I'll never get back, served cold, in the dark, by people who treated me like garbage. Never again. Not this location. Not ever. You didn't just ruin my night -- you ruined Portillo's for me. Forever.

Don't order your food via , door dash, grub hub or anything of the sort because they don't read and will send you an incorrect order, they don't know how to read up there and it's pitiful ,if you can't go in don't order PLEASE,, you will be disappointed I ordered a chili dog and they sent a bowl of chili

over ten minutes for 2 milkshakes and a fry. when i went up to the counter, they were just sitting there. at least 7 people working. not busy at all. only really came here cuz Zarlengos was closed anywyas.

Second time now I've paid for a bacon cheeseburger with no bacon on it. How hard is it to read and make what's ordered?

on 2/22/25 i ordered food from Portillos as i have for the last 9 years or so because i really like their menu. i have always bragged to people about their beef sandwiches and other items. I only live less than 10 minutes away so its easy to order food to my senior citizens building. but on this day i ordered and paid for my food but my chicken pecan salad order was missing. I went online and explained my problem. After a few minutes they refunded the price of the salad, THEN, a few minutes later they rescinded the refund. As if to say we don't believe you!!! I have enclosed my receipt for the order, please note the pink highlights made by them prior to the delivery. every item is checked BUT the salad. I just wonder how many more times others were cheated by them similarly, maybe not by intention, but by the mistakes of their food preparers.

I have to admit I've been to the Sterling Heights location and wasn't that impressed. I just can't get down with soggy bread. So my husband wanted to grab some while traveling through Chicago and it tasted much better! Although it's extremely busy it didn't take long for me food and I tried the Chicago hotdog that was fantastic with onion rings and a peppermint shake!

Being from Ca, I was fooled by the name. Lol. I was expecting Mexican food. Very relaxed atmosphere and good music playing. I obviously had a lot of questions about food and fixings. When I approached the counter to I asked the gal if the salads were premade or. . . before I could finish she said, "We do not pre-make anything here!" That's always a good sign. I had a side salad and chicken strips. I asked for a spicy sauce for the strips and I was told the Portillo sauce is spicy. It was not. Everything was fresh and I had leftovers. My colleagues each had onion rings which looked AMAZING. They also had a spicy chicken sandwich which looked really good and a veggie dog. That was a no for me. Lol We also shared a slice of chocolate cake. The cake was a bit dry.

I ordered online as I usually do and as usual my order is missing something! The only reason I decided to order again was because I received a $25.00 gift card. Surprisingly, the ribs were fatty today and not tasty. Rib dinner came without the fries, bread and the wrong dressing!! Totally disappointed!!!

Found egg shells in my chocolate cake for the second time I now don't have the desire to try again and while eating my cheeseburger out comes a very large slice of cheese wrapper yes paper I'm not a happy camper and my places are not to return

This is the worst Portillos location i have been to. They have gotten my order wrong each time i have gone there, and even gotten it wrong when they tried to correct it. They literally just throw anything in the bag. I've waited for 1.5 hours in the drive through. I used to love Portillos food but this place is a nightmare and triggers my inner Karen. Plus it's way overpriced and the quality has gone down hill.

It was our first time at Portillos and we had the Italian beef. The beef itself was good but I expected it to come with onions or something else by default. The buns were ok but tasted better when dripped in gravy, which we asked for a side of. Sorta expected the whole sandwich to be gravy dipped. It was drier than I expected. It was ok for a chain restaurant. I really liked the chocolate cake shake.

I've been to this location a few times previously and it has definitely been going down each time. I waited 30 minutes then said something and they took my receipt and got the order. I wanted to keep my receipt and the young girl said no and I said I need to check the order. Well I didn't have my fries and she said she couldn't confirm. Let's just say this location is the worst and I'd much rather go to Buona Beef where the customer service is much better and they do a great job with everything including being allergy friendly. This was my last chance at this Homewood Portillo's location.

Burger with a bug Slow service even when you order through app Music is usually good though But back to the burger with a bug. Why would o want a replacement? What changed from the time I picked up my food to the time I call to complain? Nothing.

I ordered an Italian beef sammich. Hardly any meat. Tiny. My large fries was not filled all the way up. I was duped.

Food is cold, not well prepared and service is slow. I ordered a cheddar croissant beef, almost zero cheese, it wasn't even melted and sandwich was cold. The place was empty and it still took 15 minutes to construct a simple sandwich.

As a Chicagoan and vegan that no longer lives in Chicago whenever I come home I need my fix of vegan glizzies! Nothing beats the nostalgia taste of Chicago style hotdogs! They're great every time

Same ole terrible service and stale card-board like fries. When this location first opened it was great after they sold service and food quality went to SH!T.

The hotdog was good just prices too high for a hotdog in Chicago hotdogs are 5.99 or 6 dollars with everything on it I went there after going to this restaurant staff friendly nice orders are slow and they forgot my shake had to remind them but they are very busy even at night time I would go there if they gave senior discount or buy 1 get 1

This is the worst experience I have ever had at ANY Portillo's!!! I cannot understand why there were 8 visible employees standing around and the drive thru line was out of the parking lot moving at a craw! I cannot believe there was management on the premises as slow as these employees were moving. To add insult to injury why after waiting ALL that time the burger I ordered was cold as ICE! I have never seen a burger with a slice of cheese this stiff! COLD COLD COLD This burger was dry as flour. It could choke a horse! If other locations operated even half as bad as this one did Portillo's would NOT be around long! I have never! From my experience tonight it will be a looooonnnnggggg time before I do again!

I ordered a whole chocolate cake from here, which was great. But in addition to that, I ordered a single strawberry shortcake on the app. When I arrived, I parked in the curbside pickup spot and after a bit, a girl came out, put the chocolate cake in the backseat, said we are out of shortcake, they should refund it your account and walked away before I could say anything. She was rude. Not only that, but they didn't refund me. I waited a month before I called them, and finally was able to get someone on the phone who went through the order list and processed the refund. That's just ridiculous. If something is not available, it shouldn't let you order it on the app, but having a person purchase it and then having to call you to refund it, is absurd.

We stopped by the Homewood Portillo's when we were recently back at home for the holidays. I'm surprised at all of the negative reviews because we had a great experience. The service at the counter was friendly; we came mid afternoon and dined inside so it wasn't very crowded. We did end up waiting a little bit for our order, however we were given a free piece of the famous chocolate cake for waiting. The food was hot and delicious. There isn't a Portillo's by where we live in California, so it's always a craving when we are back.

Kind of a staple from my childhood and i try to stop anytime I go through the suburbs. I love their cheese fries but driving this time and eating I opted for just regular fries. They're crinkly and crispy and delicious! The hot dogs are crisp to the bite served with as much Chicago fixings as you'd like. My children opted for pickles only, served on sesame seed buns. The 1/3 lb cheeseburger i had was juicy and served with mayo, last up, lettuce, tomato, and red onion. I ate every last drop!

Portillo's system for serving their drive thru customers is as follows: Prep half the order Place on shelf for twenty minutes to get cold Give customer half their food order, stone cold Give them the wrong order if they complain half their food is missing Every time

Being the fist homewood customer when it first opened was great, I have noticed though that since the pandemic that the service has gone way down hill. I usually don't mind waiting a reasonable amount of time when they are really busy but lately once I have placed my order I'm having to usually wait a half hour or longer for food that shouldn't take more then 15 minutes to get ready, I have sort of solved this by ordering on the app and just picking it up but sometimes that isn't right, Portillo's you need to do better! I don't know if you need better managers but when your works don't seem to care anymore there is a problem.

Slowest drive-through out of any Portillo's I've ever been to. Over 20 minutes to get a beef sandwich and a fry. When I finally did get my order, the food was lukewarm. The bread was completely soggy even though I did not ask for a dip. Fries were not crisp at all. $13 for what?

Drive thru is horrible. Love their garden dog but it took me 30 minutes to get it. Wasted time and gas. If you are in a hurry don't sop here. I ordered 1 garden dog not a seven course meal.

The absolute worst service drive-thru in the history of drive-thru. They just do not care. They are more in tublne with checking their cell phone then delivering orders. Having been to many portillos for 30 + years honewood is bar none the worst. Stall does not care. It should not take 21 minutes for a hotdog and coke.

I agree with the vast majority of the reviews for this (Homewood) Portillo's, to the effect that the issues are not with the food but the service, particularly the quality control. The food is good, but takes WAY too long to get even a simple order. The biggest issue is with the drive thru, and the consistent mistakes being made to orders. I cannot say that they have ever gotten my order correct when going through the drive thrill in a couple of years. ALWAYS double check your order before leaving. Today, I ordered food for five people, which consisted of a burger, beef sandwich, some hot dogs, a chopped salad and fries. They came out with the burger, fries and sandwich. No hot dogs or salad were in the bag. So half the order was missing. Shocker. By all means I will say Portillos is worth it, just make sure you check your order.

This Portillo's has prime location as its right of the expressway. Great if you're looking to grab a bite on the way home or on the way to work. Sometimes the live can be long during rush hour peek times. However the line typically moves fairly quickly. 10-20 minute wait. Parking is decent pre/post Covid. Menu has a variety. I usually get the jumbo hotdog but today I felt like switching it up. Love the chicken sandwich! Pro-tip: add some Louisiana hot sauce!!!

Service is poor they are never friendly at the counter where you pick up your food. I suggest the manager be present to see how they operate.

The food was actually pretty good and the service was slow but I don't expect the fastest service at Portillos because they are always busy. I expect to wait but I expect the food to be good for the price you pay but I received the smallest piece of chocolate cake I have ever had at any Portillos at this location. Not only was it tiny but it was thrown in a burger box and the frosting was smeared off. Probably not going to visit this location again. Don't order the cake at this location!

I don't really go to this location anymore. Its kind of dull at this location food wise. I've tried to patronize here and I am always disappointed with my order. Something's off about this Portillo. Great location but not a happy experience. It's not a vibe. The beefs be to skinny for me.

We didn't have to wait in line long, but we did have to wait a while for our food. However, it was all delicious. Loved the Chicago dog, the Italian beef, and the chocolate cake!

I ordered through door dash and when my dasher arrived he was told that my order was "stolen off of the counter." They refused to remake it even after he pleaded with them and door dash called them. Of course this was after a 2 hour flight that was delayed 3 hours so now I'm starving and looking for something to eat on a Friday night.

Portillo's is a Chicago staple that all Chicagoans love to visit. My fave is the Italian beef with peppers sandwich, onion rings, fries and charbroiled burgers. During this visit, I ordered a burger and fries. Very tasty! My husband ordered a Chicago dog. A true Chicago dog has a Vienna beef hot dog, mustard, onion, green neon relish, cucumbers, and tomatoes on a poppy seed bun. Now, that's true chi-town hot dog! Don't be fooled by fake places that claim otherwise.

I ate a Portillos jumbo beef hot dog from the drive thru and got severe food poisoning. I developed 10 watery stools with severe diarrhea and dehydration. I had to go to the ER for IV fluids and was involved in a car accident. Travelers insurance for Portillos did not care, because I did not get a stool culture. Please BEWARE, because if you get sick off Portillo's food, they do not respect the customer or stand behind their customers or food safety.

Absolutely delicious experience (as always)! Every time we come to Chicago, this is a must stop at least once! If you've not had it, please do your mouth a favor and try the Italian beef, dipped with hot peppers!!! Absolutely unbeatable in taste! I've had this sandwich at other establishments and Portillo's beef has been marinated and is full of flavor!!!

No one, in terms of employees, seems to care about the quality of your food (including the temperature it is when you get it), how quickly you receive it, and often the way they treat you when you receive it at the window. I rarely have a problem when I am placing my order, although it's hard to figure out what I want to order when I want to try something new and I have to place an order with a person before I can see the board with the menu. When I've gone inside I've seen tons of orders sitting on the counters waiting to be handed out with employees standing there doing nothing talking with one another while other with the food getting cold people in the drive thru getting more and more impatient yet employees not caring. It's infuriating. When picking up via the drive thru My orders are usually not correct so I make sure to check everything before I leave, which makes the people behind me in the drive thru upset but if I just sat in line for 30+ minutes it's going to be correct when I pull away!! Because of these experiences I try to avoid this location which is unfortunate because it's less than 5 minutes from my home. The next closest one to me is 15 minutes from me so when I'm close to there I'll stop by there. I don't have issues there.