Portillo's Joliet

Upon walking into the location to retrieve my online catering order of a salad and bottle of salad dressing, I noticed the increased staff present for the holidays. Many were huddled, so I thought they might be having a meeting; I didn't want to interrupt, so I waited. Several staff made eye contact with me, but never spoke, never addressed me in any way, never even asked me if I was being helped, nothing. So I just stood there 8 whole minutes without being addressed by anyone. A Caucasian woman walks in and staff go immediately to speak and help her. I didn't say anything, I continue waiting. When a second staff member went and addressed the same woman asking to help, that is when I interrupted to voice that I had been waiting all this time and no one had addressed me, but they were tripping over themselves to address other customers. One staff apologized and said he thought I had been helped. Another staff went to get my order and she slid that across the counter to me with an attitude and a "thank you" that I knew she didn't mean by the rude tone of her delivery. I visit this location often and I have NEVER experienced such rude behavior. Before I received my order and left, a third staff member addressed the same woman to help her! It's as if I was invisible to them. Very hurtful, very disappointed.

I haven’t been to Portillos in a while and now I remember why!! Not the best salad. They don’t make it like they use to and now hiked prices. Its mainly all lettuce for $12.98???? People go to Culvers if you want a fresh made salad and it cost less than $10.

The Joliet Portillos pick-up location is the best! Food quality is superior to other locations. Service is always fast and very courteous. I ordered a dipped Italian beef and it was so tender, juicy, and fresh. Keep up the amazing work!

Between my wife and I we've ordered here a few different times. More recently things have been better so I'm giving it a higher star rating but previously they messed up orders. But looking at the most recent experience things all went well . It is really nice that they have a separate pre-order line to go through the process quickly.. To note Google does not allow me to specify that this is a drive-thru only location so please make sure you understand there's no parking to go in and sit down and eat a meal. There is plenty of parking in the same complex that other businesses are in.

Drive Thru Order: Pulled up, our order was promptly taken by the drive thru guy who was welcoming and friendly. We got our food and parked to eat. We unpacked the bags...which were oddly stapled together. There were no spoons for our Chili and Chicken Noodle soup, 1st 🚩. Opened the "Tamale"...the masa, if you want to call it that, was still uncooked and basically corn mush, 2nd 🚩. We unwraped the hot dog. Good thing there was 2, because they were like miniture, kids dogs, 3rd 🚩. We really wanted to like this place but it just seemed like there were more cons than pros. The pro, being the Burger. That was an amazing burger. If we try again, we'll stick to the burgers!

I recently ordered a Chicken Caesar Salad, and unfortunately, it did not meet my expectations. The lettuce was spoiled, which made the salad unappetizing. Additionally, the egg was only half, leaving the salad feeling incomplete. Overall, the quality was far from what I would expect for a good salad. I hope improvements are made for future orders."

Very upset with this location. We eat here all the time and the worker at the drive through messed up our whole order. Ordered Chicago dog meal with everything on it and a tender meal. The guy in the drive through rushed us to order and messed up the tender meal and the Chicago dog meal. $33 for a messed up meal. On top of that they didn’t even give me my receipt to make it right.

Portillo's used to be awesome but really sucks nowadays. I asked for a Big Beef and I got gravy bread with 3 slices of beef on it. What a joke, not just this location but the last 3 I have been to this year. I will never be going back and I will tell everyone how much it sucks. I would have taken a picture but I was so upset this time I just through it out. You suck.

Arrived in town late last night and was looking for something to eat so I ordered Portillos. I live in SoCal and have actually been to the Portillos in Orange County so I was familiar with the food. I opted for a Chicago dog and Italian beef. The Chicago dog was your usual Chicago dog but with all the relish and juice from the other toppings, the bun was pretty mushy by the time it arrived. My Italian beef with cheese wasn't very cheesy and the meat had no flavor. I will say that my food was ready fairly quick but unfortunately my uber eats driver got lost or something so my food wasn't as hot as it should've been on arrival. I can't speak on the restaurant itself since I didn't go in but I will say that it isn't the worst option for a late night snack. I'd be interested to try a different location to see if my experience is similar to this one.

When I looked it up on Apple, this restaurant did not say pick up joint, just Portillo's hotdog. We were quite surprised it was a pick up only. We went ahead and ordered, and the girl was very nice, food was out in a reasonable time. However, the fries were already cold, and the onion rings were undercooked. Everyone seemed very nice, but we were disappointed in our sides. The cheeseburger was delicious, and my husband had the sausage with mustard and onions which he loved. Probably would not come back, but look for a full service location when we're in that area.

Slowest portillos service of any location 10 minute wait for them to make more hot dogs is unacceptable for a portillos

Absolute dogshit sorry not sorry. Hotdogs were not cooked enough and fries were worse than my college cafeteria. Definitely not worth your money

I signed up for the reward program only to find out that every time there is a free item for some reason its not available. The food is ok, not great and the problem is they play games with rewards. I wont be going back to portillos any time soon.

I'm literally in the drive thru line and it's pouring rain. There is employee taking order outside, which means I had to open my window so he could take my order, letting the rain soak my car seat and my pants. Tell me how this makes sense? As you look at the overhead roof to the drive thru line, it gives very little protection from the elements. Doesn't make much sense to me, but whatever. I feel bad for the employees standing out in this crap.

Service was very slow and I was not attended in the order arrived. I hope the food makes up for it

If you get anything else here besides the cake shakes, you're wasting your time and money. Not saying the food is absolute garbage but there are plenty of other places around the area that have similar options but are cheaper, has better food, and better service.

I always loved Portillo's and their complete menu. That is until Dick Portillo sold out to Big Corporate. Both food quality and service has suffered since. To make matters worse, I stopped by today to pick up one of their signature items - chili cheese dogs. Nope, didn't happen. I was told they hadn't made any chili today. Dick P, shame on you for selling out.

I just picked up 3 Italian Sausage Sandwiches. Where pain, with no peppers as advertised. $27 just plain bread

The Chicago combo bowl we ordered was $12 and was so tiny. It barely had food in it. What a disappointment. Do better, Portillos! Will not be eating here again. Too expensive for the amount of food.

Works Portillo's not good service second time there and my order is not complete ,slow service too

Ordered a hamburger and hot dog. Hot dog was the worst. Hamburger dried out. Wtf happened to Portillo's ??

They took very long to give me my food every rude employees. When I got home my beef was falling apart and I had specifically told them I wanted my Italian beef Dry and then I asked to add something on and they wanted me to go all the way around after I had been waiting for a long time already.

Spent 47.00 last nigh 1 beef sandwich meal, 1 hot dog and 2 salads for lunch today. My chopped salad did not have 1 piece of chicken in it. Called the restaurant of course the manager was not available. I was told I could be given a voucher thru email but needed my receipt. My receipt went in the trash the night before with our wrappings from our hot dog and beef. If I could take away that star I would.

Since when restaurants don't take cash that's the stupid shit in the world what's the point in doing that I understand the drive thru but in the inside as well is just dumb so for this ur service gets no stars But they made me give u one which u don't deserve

The clown taking my order messed up what I wanted. Then when I finally got to the window. The guy bringing me my food dropped the food on the ground. They asked me to confirm my order and still screwed the order up after the remake. I demanded my money back and will not be visiting this location again

this is the kind of service they have... I ordered a Maxwell polish and when I got home and unwrapped it... it's not only a Chicago style polish (raw onions, tomatoes mustard and pickles ) it's totally burnt... charred black kind of burnt!!! This shouldn't have been served! I'd take the star away, that's how bad it is!

Didn't have to wait in line. Good thing. Ordering was fine. Had to wait for a long time in line for the food. I was told the BEEF & CHEDDAR ON A CROISSANT was taking a while. Long story short, when i got home the beef & cheddar on a croissant ended up being a beef on a hot dog bun. No cheese. I gave 3 stars for 2 reasons, 1) the employees were great and 2) my sandwich was what i ordered.

Why would use two lanes then merge it to one? Does not make sense at all. Would be quicker to get food out with both lanes open

Their low score says a lot. I asked for no Mayo, they still added mayo. Here's the deal, it's a digital concept. You have to be right since most people are driving off. Especially that employees are getting $18 per hour at a start. This will be my last time I visit this location. I will also add, Portillo's isn't the same with customer service since it sold (90%).

You would think for being strictly a drive thru place that it would be a little faster service but no. Showed up at 3:00 on a week day with 3 cars ahead of me and it took almost a half hour to get my order. Avoid this location and visit a standard Portillo's restaurant instead. The food was sub par compared to any other Portillo's as well. Also, I found out they charge an extra 0.50 for grilled onions on a hot dog which I find ridiculous.

Stopped here just to get a slice of chocolate cake for my boyfriends birthday. The lady who took my order was super sweet and I told her it was for his birthday and portillos chocolate cake is his favorite and she gave me the slice free of charge and told me to wish him happy birthday for her. We live in Michigan but he traveled here for work and has been working 12 hour night shifts 7 days a week for a month straight so I drove over to see him on his birthday. We're staying in a hotel so I couldn't bake him anything or get him a full sized cake (cause there's no room for it), but her simple kindness really did make a little slice of cake so much more special:) thanks for making my day.

Burgers are amazing. Perfect for an emotional day. Which was today. Took one star off because there was only one kid taking orders for all the cars. Seems kinda mean to the worker

They food is nasty I got an Italian beef the meet was old and dry the fries were old never going back ever