Adrienne D.
Yelp
My husband and I were very excited when we found out a Portillo's was being built 10 mins from our home. My husband is from the Chicago area and the only time I've had Portillo's was when we visited Chicago for work, but what I remember was the food being amazing! Being in Dallas, though, I didn't expect the same flavor as Chicago so I would recommend setting realistic expectations off the bat.
We went on Labor Day and checked Google to see if the wait was long (you can go to Google and they will give you a live update of how busy the restaurant is. Isn't Technology amazing?!?!). Anyway, we were pleasantly surprised that the wait wasn't that long and we were in line for about 15 mins from the time outside to the time we ordered. I will say, once we got inside the restaurant the line seemed to move pretty quickly.
The person who took our order was very nice, pleasant and patient with us. We decided to order the Italian Beef and Spicy Chicken meal (both with fries), sweet tea, Chicago-style hot dog w/everything, a Char Grilled Maxwell Street Polish Sausage, their new Rodeo Burger (no cheese) and the Strawberry Lemon cake shake everyone keeps raving about. No judgement please and, no, we didn't eat it all in one sitting!!!
Long story short, the food was great and did not disappoint but, again, I was not expecting this to taste like it does in Chicago. I warned my husband about the reviews I read about the Italian Beef being soggy so he was prepared when he ordered and enjoyed every bite of it. The chicken sandwich was perfectly spicy (without my having to order extra sauce - which I almost always do when I go somewhere) and we both thought the fries were great. My favorite of everything was definitely the Char Grilled Polish Sausage, but I'm also a sucker for grilled onions and these did not disappoint. I was impressively surprised about the shake. I thought it was going to be super sweet, but it was perfectly balanced and even my husband, who said he thought the sweet tea would put him in a diabetic coma, loved the taste of the shake.
Oh, so why the 4 stars. They forgot the peppers my husband ordered on the sandwich (I'm glad we ate inside instead of taking the food to go). I don't like their order system where you have to listen for your number. They have a screen, but when I was standing at the counter I noticed it's not always updated timely. Lastly, we had to clean our own table because we couldn't find someone to do it. I don't think that's enough to bring the rating to a 3, and since I can't do a 3.5 (I've mentioned this before Yelp) I decided to give a 4 rating.
You won't catch me in line waiting for an hour, but for a 15 minute wait I would definitely say this place is worth it!