Portillo's Tinley Park

Absolutely the worst location. Ordered a jumbo chili cheese dog and I got a jumbo dog with relish and pickles and mustard??? Please tell me how that’s a chili cheese dog? I even took a picture of what we received and our receipt. Absolutely garbage location and service. Why pay for something you don’t even receive. Fries are always not fully cooked and just thrown into bag and fries dumped all out. I used to work in fast food and never did anything like this. Pathetic company only caring about money Absolutely the worst location. Ordered a jumbo chili cheese dog and I got a jumbo dog with relish and pickles and mustard??? Please tell me how that’s a chili cheese dog? Absolutely garbage location and service. Why pay for something you don’t even receive. Fries are always not fully cooked and just thrown into bag and fries dumped all out. I used to work in fast food and never did anything like this. Pathetic company only caring about money

The customer service was ok. However this is my husbands Italian beef. Literally mostly bread and one slice of meat was on his sandwich which made it mostly a bread sandwich. If this was a cheap meal it would be fine but I chose this restaurant because I really like their food and I am a former employee and this was never allowed when I was employed there. We spent $50 on food for dinner which is why this was so disappointing!!

The fish sandwich was surprisingly crispy. The last time I had it was a bit soggy. The cheese sauce was creamy, no lumps. The fries were ok, I wish they were a little bit more crispy. I did enjoy the large pickle on my sandwich. I thought they would have small slices. I wasn't impressed with customer service. I can't believe they have their employees stand in the cold nearly negative degrees to take orders. I feel rushed when they have it like that. Also when you drive up to the window you aren't greeted properly. You will sit at the window without knowing how long the wait will be until you get your food.

Great food and consistently reliable — the magic of Portillo’s is still intact. The Italian beef can’t be beat; cheese fries are the perfect guilty pleasure; and the original Chicago dog is everything you want. All delivered in paper-wrapped morsels of love. Convenient, inviting, and always a trusted respite from the world. Five stars.

I stopped in for my Saturday treat and it was a very cold day...very cold! To my surprise, there were people outside taking orders. I disagree with this!! Come on guys! Unless there have heated suits and shoes and gloves, they have no business out there. Even then, their faces would be cold. Take a hint from the chicken people. They are outside, but in little booths, with heat! They have fans in the summer. Most people who work need jobs so they might be willing to do any numbers of things to feed themselves and their families. While the owners are sitting back collecting money at the expense of these workers, it would be nice to do something to protect them! (Stepping down from my soapbox) I had a tamale chili boat. A tamale in a bowl of chili. IYKYK! It was quite delish!

Went here tonight for dinner with some friends. Guy at the register was nice but forgot to add a few things. Waited 20 minutes for our food. Im not sure if he was some sort of manager but he was dressed differently than the other workers. He Decided to argue and get condescending with me when I brought up the missing food, which i didnt realize wasn't on the receipt until then, and having to wait 20 minutes. Terrible customer service. So I had to get back in line and wait another 10 minutes for a milkshake. Onto the food. Food (burgers and hot dogs) looked like it was literally thrown together just well enough to package it. Fries were awful. Just an all around bad experience. I worked in the service and food industry for years and been to plenty of other portillos and I wouldnt go here again if it was the last one on earth. Do better.

After a long day working at a hospital helping others. Just needed a small quick fries for dinner but Justasia made the visit all the better. Her personality was the best customer service I've received here. It was nice especially in today time we're caring for others rarely exist to encounter a smile like hers. Made my day better. She deserves recognition being outside in 28 degree weather and pleasant. Thank you,

Italian beef sandwich was delicious. Fries were tasty also. More like a destination than a restaurant. Went the dive thru route but sandwiches can be a bit messy(which is perfectly fine) so we went in to actually eat them lol. I used a fork.

Always a Great Experience at Portillo's Tinley Park! Portillo's in Tinley Park never disappoints! The food is consistently delicious--whether it's the classic Italian beef, the Chicago-style hot dogs, or those irresistible cheese fries. The service is fast and friendly, even during busy times, and the staff always keeps the line moving with a smile. The restaurant is clean, well-organized, and has that fun, nostalgic vibe that makes dining in a treat. I especially appreciate how efficient the drive-thru is, too--perfect for when I'm in a hurry but still craving something great. This location really knows how to deliver that classic Portillo's experience. Highly recommend for anyone looking for quality food and great service in the area!

Iconic Chicago food Chicago garden dogs are excellent Wait times for Chicago garden dogs are a minimum 20 minutes stretching into 30-60 mins in many cases for me over the last ~3 years. Portillo's does not compensate customers for their time waiting and makes the overall experience excessively waiting embarrassing for the customer. For example, expect your order to come much later than the rest of your group if they do not order garden dogs. Still, it's the only vegan Chicago dog in the suburbs worth getting. Just expect a wait and having to remind the staff about your order periodically or you may get the 1 hour wait.

Portillo's is always a must-visit whenever I'm in Illinois. Their hot dogs and fries never disappoint--even when I forget to ask for ketchup!

Big Beef Sausage combo- $3 extra for the big option to just get a longer bun. They use the same non big beef length sausage, and don't add any extra beef . The last few inches on the ends are just an empty bun.

Whoever the cashier was at this location on Sat July 26th at around 2 pm was EXTREMELY rude! Very short with me and full of attitude. I almost cancelled my order but my mother was treating us to lunch. I frequent this location quite often and never had such an experience. I'm very disappointed!

It's always busy. The service is ok, food comes out quick but the sandwich could've used more beef. It lacked flavor this time, but when I visit, I have to stop by.

I like Portillo's Italian beef... my wife ordered two earlier today. She came home and we proceed to eat,or should I say tried to eat. Whaaat? NO SEASONING, NONE. NOT EVEN A HINT! We had the bread Dipped and the au jus (juice) was Flavorless and the beef was chewy. No Marjoram,basil,oregano,black or red pepper,etc. Tinley Park, you can do better. Let's just say, YOU HAD A BAD DAY...4 stars because of your cleanliness and 1for the i.beef. Proper supervision tast testing is needed. DID YOU TASTE IT????

We always come to this Portillo's when we're in Chicago and I love it because it has vegan dogs ! It's always great Me and my husband got two of them and fries and the chocolate shakes are amazing

NEVER HAD ANY COMPLAINTS! There is always something for everyone here. The burgers are wonderful & the atmosphere is great since I love a place that's nostalgic.

Aside from buying the beef (they love it) and bringing it to our family out of town, I would avoid this restaurant. The food is mediocre at best and overrated. It's not the same as it used to be. Lots of places that are better.

Portillos is consistently good, Mostly known for Italian beef, sausage and hot dogs, they're other menu items like a chicken sandwich and ribs at this location Service is good, there are self order stations that can be used instead of order counter. Ample parking drive thru window and an order pickup shelf pickup/ delivery orders Dinning room is good sized with table and counter seating, decore is a 30's-40's theme of old items and signs and posters Restrooms coud use a heavy cleaning and better yet a remodeling

Food is great and always consistent. Wait times for food pick up can be pretty excessive lately.

I love Portillo's. The food is always tasty...as long as you get what you ordered. My order was for a hot beef with cheese, wet. Unfortunately, my sandwich did not come with cheese or wet. But the staff was nice and the food still tasted good, just not quite what I wanted. And while I did eat on site and could have said something to the staff to fix it, I didn't bother, especially since my family's order got completely lost while we were waiting and had to be remade after waiting for 30 minutes for the order that never arrived or was given to the wrong person. In fact, if I could make any recommendation it would be to take a page out of 5 Guys' book and verify order numbers with receipt stubs before just handing off order bags.

Came home to Chicago and this was our first stop. Online order was great, except we had an incorrect sandwich and no peppers. Ordered again a few days later and order was perfect. Chopped salad is still as big and full of ingredients as I remembered, a little skimpy on the peppers for the beef sandwiches though!

Awesome chopped salad. Comes with bread and butter. Salad has chicken, chives, pasta and blue cheese. Delicious! Only downside is the price of $12.

I wish I could give this restaurant zero stars. I went here for breakfast and ordered the breakfast special. 1st they have no condiments for a breakfast sandwich (No jelly of any flavor) then I open my sandwich it had 3 pieces of eggs and a polish, my hash brown were in the bag wasted all over. I returned and asked for a return and the manager had an attitude because they screwed up my order. I would highly recommend no one to go to this Portillo's.

Horrible!! Horrible!!! They never get the order right and I had just placed an order that cost me $54.27 I ordered 3 beefs, 1 big beef and 2 fries along with sweet and hot peppers on the side for each beef. Well needless to say did not get all I ordered. Upon calling and speaking with Mgr Julio he claimed to have issued me a refund of $14.00 which was a lie as I called a week later since I had not rec'd refund and he directed me to corporate where it was just as bad if not worse. I spoke to difficult representative by the name of Rachel then asked for a manager and she transferred me to Lori, Mgr. Whom I cannot even comprehend how she became a manager as she speaks over you and does not even listen when you attempt to provide an explanation. This is HORRIBLE service from Portillos who is very expensive. This is so undeserved!!!

Portillos never disappoints!! I had a fry beef with extra hot peppers (it's my beef not yours!) and omg SOOO GOOD! The fries were also super crispy and fresh! My son got a plain burger that they accidentally put mayo on, which of course freaked him out a bit. We got past it, but it was almost a catastrophe so I took off one star. A neighborhood fave, and I can't wait to come back!

The restaurant is clean, but one of the waiters has a very bad attitude towards the customers. I asked him a question and he answered me very badly. I believe that as customers we do not deserve bad treatment because it is because of people like me that they have jobs.

Website said opens at 10 so I arranged to mee my daughter and treat her to lunch. There was a sign posted stating that there was a private party going on until 1030. As we turned to leave, a worker told us we could go in. We asked if we could order lunch and she said yes. When we approached the counter. We were told lunch wasn't available until 10:30Since it was only 10am as per there website, we had to sit in our cars 30 minutes until we could get lunch All of this could have been avoided if the website had accurate information After a 30 minute wait food was mediocre at best. Very disappointed!

We had to settle on fast food because it's July 4th . It's sweltering hot and I need liquids stat . They don't have a self-serve soda fountain and I am stuck with a drink full of ice . Coke is gone and I am still very thirsty . Also the music in the parking lot and restaurant is just plain awful .

80percent of the time my food is cooked well and taste good, I've had some unpleasant experiences but not enough to say that I wouldn't recommend eating at Portillio's Tinley park or any other location. My overall review is based off of every Portillo's I've ever eaten at.... So yes... Eat at Portillo's, the Italian beef's are always great, it you find one with the pasta... I 100 percent recommend with the garlic bread and extra Alfredo sauce for your left overs. Lemon cakes are great, chocolate cake was my favorite but they stop putting the nestle chips on the cakes, I don't order the chocolate as much as I use too but I still enjoy this restaurant!!!! Customer service is always a plus and the indoor restaurant is always clean. Especially the restrooms.... I can't complain

I have tried 4 of their locations. Tinley, Homewood, Crestwood, and Chicago (canal and Taylor), of those this one (Tinkey) had the best beef. That being said, I still don't think their beef is that good. I want it to be better. I had it 10 years ago and liked it a lot more than I do now. I don't know if that's because of COVID or what, but these Portillo's are slamming with business. The lines are always long, so I'd expect their sandwiches to have more flavor. I did what may be sacrilegious to some- I added cheese sauce. Honestly, I don't remember if I liked it or not. The cheese sauce was good, but I don't recall if I liked it on the beef sandwich because it was in April 2021- so, 1 year ago. But OMG their desserts!!!! I gave them three stars because I'm obsessed with their strawberry shortcake! Their chocolate cake is almost as good. And their staff is great!

The beef sandwich is not what it used to be.Where's the Beef? That's if they can get the order correct in the first place.Don't bother to order online or the pick up line,you need to check your order if do before you leave.

I ordered a Caesar salad and this is what I got for $12 . Lettuce with chicken on top. The cheese and croutons are missing. This is the worst Portillo. It has been awful coming here. The service has gone down and the people that work here in this location are very rude and when you speak to the manager , they do not solve your issue. But this time, this was awful! People should avoid this location.

Wait is so so long!!! The people in the kitchen are slow, almost like they don't know what they're doing.

Good food, a bit overpriced though, only slightly (for today's day and age) Drive-thru line is almost always long and wrapped around the curb. Did get a free piece of cake for the delay one time though, so, 4 stars it is.

I went inside and order grilled chicken salad The just put the lettuce and top is chicken and that's it. Called the manager kept hanging up on me . He was very rude no customers service . Why they made him manager . Place a mess floor is so dirty the employees are just talking talking no supervision that's why the orders takes so long . I would not go back there .

We worked at the BMW championship at Olympia Fields. We stood on our feet for 8-10 hours per day. To make it easy, since we are out-of-towners, we ate at Portillos 3 nights in a row. Let me say, the Italian beef sandwich is incredible. I like to ask for it dry and have dipping gravy on the side. The first night we weren't offered this option and the texture was a bit too soggy for me. They dip the whole sandwich! Don't dip, go dry. They were so busy on the 3rd night that our order was lost and we waited 45 minutes for our "fast" food. The order filler girl took my receipt and went away and put the order together herself. I appreciated that. I asked very nicely and she was nice back. She threw in some free fries. This is an iconic Chicago eatery and I will go back.

Order is ALWAYS wrong. I'm done coming to this portillos. It's almost as if they don't listen. Not once but the 3 times I've came here they've messed up.

You don't really experience portillos until you go through the magic that's their drive thru lane. Multiple people make this operation go smoothly, although going in and ordering inside is great too. They're so nice and the decor is fun and eclectic to look at. Long story short, never be discouraged by a long line here. It's worth it. Ordered the hot dog of course, Chicago-style. Ugh everything about it is perfect. From the hot peppers piled on top to the poppyseed bun holding it all together, you haven't had a proper hot dog until you've come here. Other favorites definitely include the deliciously juicy Italian beef sandwich and the big chopped salad with a lemon poppy seed muffin. I'm sure the chocolate cake and shake are amazing but I don't think I'd ever leave if I stuffed my face with that sweet goodness! But when I really do have a sweet tooth, that'd be one of my go-tos. Home sweet home always involves Portillos for me!

This location used to be great... BUT, the last time my order was messed up (dry beef sandwiches when extra dipped was ordered & missing peppers that are an extra charge). Also, if you order on the app, your order is never ready at the specified time.

Everybody recommended this place came to Chicago for a weekend fun time visit and had to hit up one of the local spots that everyone raves about. Tried a couple different versions while I was here and I enjoyed all of it hot fresh delicious. Definitely recommend if you come through you gotta try this place plenty of seating and great attitudes to go around!

Ordered a Italian sausage sandwich, the hot dogs are bigger than these smallest sausage sandwich I've ever seen and the price was insane...see you later portillos

Not sure what happened to this location, but I literally waited 45 minutes in the restaurant to get my food the other day. They have so many employees and it seemed like only one or two were doing their job. I guess good help is hard to find nowadays, but a 45 minute wait for fast food.

This place is the worst ran restaurant I ever been to. They constantly get the orders wrong. I was literally in the Drive-Thru line for 40 minutes and at one point did not move for 15 minutes. When I finally did get my order it was wrong and told them at the pickup window and was told if I have a complaint to go inside and find a manager because we can't find one. I did go inside and told them I want to see a manager now and a young girl came and she wasn't a manager but told her I wanted a refund for the wrong order and everything was cold. I had a gift card I used so she gave me three cards for a free entree with a drink. She was the only nice one there, wish I got her name. Also I'm looking in the back where they make the food and it was a mess. Should have called the Health Department.

Portillos, now suck!! Italian beef sandwich got smaller but price got up! I know times are changing for worse, but come on Portillos !!

I ordered 2 large cake shake for my son's birthday and they gave me 1 small and 1 large. I specifically said 2 large. I waited for at least 20 mins for it and they weren't even busy. Service was so rude. They said I need to go back up front and place another order. I ain't got time for that. It's my son's birthday and I am not waiting another 20 mins a total of 45 mins for 2 cake shake. I used to love Portillos but there are many other choices out there nowadays. I will NEVER go to Portillos again. Service is horrible. Food isn't all that great and it's soooo expensive. You can get a better cheeseburger anywhere else without this kind of terrible service. What happened to Portillos? Is it because they've gotten so big that they forgot to treat their customers right. What a horrible experience. If I can give them ZERO STAR I would. Horrible Horrible Horrible!

They always get the order wrong, they take forever and I think they just throw food in the bag and give it to whoever is next in line. Terrible management is my guess since no one is checking the orders before they get sent out and they are pretty slow. I give them the benefit of the doubt I don't know why I do anymore. Sitting in the drive through right now 23 minutes after ordering everyone behind us is getting their order and we are still sitting here. they have tried giving us a shake and an Italian beef we didn't order either of the things. In fact we had a couple hot dogs and a couple fries not like it's a huge order. Do better.

We are long time customers of Portillo's ,the hamburgers and beef are the best however they are obviously understaffed for a long time and the wait in the drive up is getting insane. Go in? There's a line and wait also. Who has 25 plus minutes to wait for a hamburger I am sort to say I can't make allowances for them anymore . Its months or more.

The food was alright. However, the order was messed up which prompted a family member to come back to explain the situation and got a refund out of it.

I LOVED PORTILLO Flamed cooked burgers. Yesterday l had lunch at Portillos on 15900 s Harlem around noon. I notice behind the counter was dirty (fries, onion rings etc on the floor) I then remembered the last time l visited this restaurant IT LOOKED THE SAME WAY; not clean. The restaurant was not busy.... I had to asked the fry guy ..... Hello can l have my food which was sitting there........ He was very nice and gave me the burger and fry. When l got home about 4 -6 hours later l felt so sick My husband was about to call 911!!!!! The ONLY thing l ate was at this restaurant!!!!! This place needs to be reported I didn't not see any burgers cooking........ where and how long was the condiments and or burger sitting somewhere ???? I will NEVER visited that Portillo Ever again!!!!!!!

I always try to grab a Chicago style dog when I'm in town. This place has the best. Food is always fresh and they are generous with the toppings. Wasn't to impressed with the maxwell street polish sausage. I think I'll stick to the dogs from now on.

3 stars bc their employees are high asl too often and act like it. Also one time I ordered cheese fries and they put the cheese all over the fries in a to go container. I was told it was bc I didn't ask for it on the side and that's how it's always done

This place sucks. Food sucks. Service sucks. I know y'all don't need school to work here but damn y'all actually need it.

Tonight my wife and I decided to go out and get Portillos ribs. We ordered 1 full slab of ribs and a side of onion rings with cheese sauce. The ribs I have to say were a disappointment. In the past they were good but it's been many years since I have ordered ribs from Portillos. The ribs looked like they had been boiled and just barely kissed by flame. There was no bark on the outside like you would expect on a slab of BBQ ribs. The meat did fall of the bone and really did not taste all that bad. But the appearance left something to be desired. It's a shame that you spend $40 on a pale, boiled slab of ribs from a place that used to be on top of the game. The onion rings and cheese sauce were spot on though I will say, hence the 2 star rating. They were the best part of the meal to be frank. I usually get the cheeseburger which has never let me down. I guess I know what I'll be ordering next time, should I come again....

Love the food! Service is slow today. I got my food quickly, but my friends are still waiting for theirs and aren't happy.

Food is a hit or miss. Some days its good, some days it's horrible. On my last visit they wanted to charge me for dipping sauce for my chicken tenders, like really. If I order something like chicken tenders, dipping sauce should automatically be free. Am I suppose to eat them dry. I refuse to pay for condiments that should automatically come with specific meals. Needless to say i did not pay for it, they would have had to refund my entire order if they had pressed the issue. They acted like I ordered a hot dog and asked for free ranch sauce. FYI portillos management, chicken tenders come with free dipping sauce period. Lost a customer over this one, just sad. Do better.

Usually, I enjoy Portillo's. Tonight, the service at this location was lousy. 1. I waited 30 minutes in the drive thru. That's not an exaggeration! 2. I get home and the hot dog has other condiments on it. The problem is that my daughter doesn't eat this and the bun is too soggy to remove it. I wasted my money, gas, and 30 minutes?!?! Now, I still sit on the phone waiting for the manager to return. I'm waiting 20 minutes!! For a $5 dollar meal, I have devoted 50 minutes and counting! Plus, I have to get her something to eat from somewhere else. I'm not certain that I will return to this location. You may want to reconsider this place, as well. **UPDATE**. The pleasant manager refunded me with an apology. Regrettably, I had to wait 20 minutes for it.