Nick C.
Google
Better hope you never have an issue ordering here because Jeremy the manager will give you the absolute worst time.
“I’ll call you tomorrow and maybe we can work something out”
What does that mean? I asked for a refund for a messed up order the blamed me for doing. His response, “I got a lot to do tomorrow I gutta go to Westbrook to pick up some stuff for the restaurant”
What does that even mean I asked. He said “look man you messed this order up I don’t have time for this”
So basically he just was planning on telling me he’d call me back to get me off he line.
Worst part is, the pizza was cold from delivery, they now use door dash. Some sketch ball was late, called from an address that didnt exist blamed portland pie. Pizza gets there cold, he wont let me take it off my cold ground because he needs to take a picture. I tell him buddy the pizzas already cold, he cops an attitude, 5 mins go by. Dude still murmuring at his phone that he cant take a picture, i just shut my door.
Get the pizza inside, its cold as ice, no chicken. I ordered there once a month for 2 years, one out of every 4 times somethings wrong with the pizza. Usually its like, lack of sauce, too much sauce, not enough chicken, burnt crust, something along those lines, but all in all the pizza is edible, and i dont want to be a problem customer, ive worked customer service in the past.
Last time I ordered before this, they put blue cheese on my pizza that i didnt ask for, i didnt call despite my girl being pissed.
This is what happens when you speak up i guess, we should be happy with what we get...?
Absolutely disgusting terrible service. Im sure he will try to twist this on me, but i assure you that Jeremy has little man syndrome or something. The dude starts off on a negative tone, blames me for messing up the order. I ask him is there no such thing as errors on the website? I assure you I clicked chicken. He just kept doubling down. So i said "you sound scared of your boss or something man, why wouldn't you just refund me we had been going back and forth for 10 minutes"
He said his boss isnt stupid and wouldnt care lol.
I guess its just like this at Portland pie, no autonomy for the manager to actually help. Customer is never right.
Angelo’s deserves my business.
I’ve had an issue at Angelo’s once, the owner himself delivered the replacement…
That’s service…