Suany W.
Yelp
This was the most appalling experience I've ever had and would rate zero stars if I could.
We sailed on the Bagheera on Saturday 8/24 at 1:00 PM. Approximately 20 minutes prior to the end of the trip, the septic tank overflowed, which caused the drain near where we were sitting to spew out human waste all over our exposed feet and the sandals we were wearing. We were unaware of where the drain led to, or else we would have chosen to sit in another location.
The staff noticed the leakage immediately and asked everyone sitting on our side of the boat to move. Actually, the female staff member asked the couple sitting on our side to move, even though we were sitting closer to the spurt. It really felt like we were an afterthought as she barely said anything to us. Although we were situated closest to the drain and I had loudly voiced my displeasure and utter disgust over getting splashed several times, the staff never once addressed us directly about it. Even if they hadn't heard me, they should have asked if we were okay considering we were sitting right in front of the leakage, especially the female employee who noticed the incident first and asked us to move. We also did not use the restroom during our cruise, meaning we were splashed with other people's urine and feces. I could not bring myself to leave a tip after the staff's blatant disregard.
After docking, we reported the incident to the woman in the office, who apologized but only offered us water (no soap) to rinse off as consolation. Considering human waste is a biohazard, I feel like we should have been refunded.
I would never recommend this callous company to anyone.