Mike Rundle
Google
My recent stay of 9 days over August / September 2024 refers.
I am a returning client after 15-20 Years, I am very disappointed that loyalty appears to mean little to nothing to this hotels management.
My 7 day booking was confirmed and paid for upfront, I requested a further 2 days and asked to pay on arrival, the receptionist agreed to this (on mail) and then promptly proceeded to debit the card I used for the original booking.
This is borderline fraud.
On arrival I was given what amounts to one of the worst rooms in the hotel, I didn’t complain.
I tried to connect to the internet - didn’t work , (I connected to the AP but there was NO breakout to the internet) the receptionist advised I had the wrong password, she checked my password (which was correct) and then advised me that “Apple devices need registration - which takes 15 -30 minutes - HUH????? - never had that before but it was a convenient excuse.
I explained I have 15 years ISP experience and the notion that my device has to be registered is RUBBISH.
I bought a pre paid SIM card, end of connectivity problems.
The room faces west and the afternoon sun and it was blazing, (30 - 35 degrees) into the room. The Air conditioner and Fridge didn’t work properly.
I awoke in the middle of the night covered in sweat, I asked the receptionist to either fix it or move me to another room, I had to remind them 2 times, when the maintenance guy came (very rude) he claimed to have fixed the problem - (he didn't).
I woke up in a pool of sweat several times a night.
I was verbally attacked by the owner in front of all breakfast guests, in a very loud voice saying that I paid a “special ” price for the room and I had NO right to complain about anything.
The owner attacked several other guests in the same way over different things during the week
I had, had enough at that point , I found alternative accommodation on the island - (with no attitude and working facilities) and checked out early.
I never asked for a refund for several days I had paid for upfront.
I am VERY disappointed in this hotel, location wise it is fantastic - sadly that is where it ends, the hotel needs a complete overhaul, from the systems they use to the internet connectivity, to the pool, grounds etc, etc.
It is VERY tired.
I won’t return until there is a complete refurbishment of everything (including management).