The Convenience of Delivery Apps Is Ruining Restaurants | Eater
"An early entrant in the mega-platform era that raised significant capital to drive growth, often by subsidizing delivery and offering wide selection. Critics argue this approach helped create a convenience culture that extracts high fees from restaurants, diverts tips away from couriers, and erodes small-business margins and worker protections." - Deepti Sharma
Grubhub’s New Strategy Is to Offer Deliveries Without Restaurants’ Permission | Eater
"This delivery service has similarly been reported to add restaurants to its marketplace without asking, creating the same operational headaches for eateries that choose not to offer delivery and leaving restaurants to manage customer complaints and quality control for orders they did not authorize." - Jaya Saxena