Stella L.
Google
First time trying Potbelly after seeing so many good reviews, so I decided to give it a shot. I ordered a simple turkey sandwich on white bread, but what I got was multigrain with mushrooms, lettuce, and hot peppers.
I went back in, and the girl at the counter immediately asked, “Did I mess up your order?” She offered to remake the sandwich and gave me a free bag of chips, which I appreciated. I handed her my receipt so she could double-check the toppings, but a minute later she asked me again what I wanted—she had lost the receipt.
The place was pretty empty, so that was a bit frustrating. She was friendly, and I give her credit for trying to make it right, but overall, the sandwich was just okay. Not sure it lived up to the hype.