Potbelly

I wish I had come here sooner. I needed something quick so I swung in here without enthusiasm. However, the experience blew my expectations away. The sandwiches are excellent! I enjoyed the Mediterranean with chicken and it had a great balance of bread and moisture. The texture was pleasurable, and I don’t often get that experience. Also, the two gentlemen working inside were super nice and knowledgeable. I will definitely be back!

I visited for lunch at this location during 2 separate occasion - with office colleagues and with family. I liked the service and it was fast, employees are friendly and knowledgeable! One improvement to think - Sandwiches size are small for the price! Overall, I had a good experience on a cold freezing day with excellent hot and delicious Veg Sandwiches, hot and delicious Veggie Soup. I loved the interiors and ambiance. I will definitely be back!

AWFUL CUSTOMER SERVICE. MEDICORE FOOD!!! It took 17 minutes to get our food. They were only two people working. And the cashier behind the counter was extremely rude. He didn’t honor the 8 minute promise. Refused to give managers schedule. AWFUL CUSTOMER SERVICE. MEDICORE FOOD

Workers Nyasia & Kim made my Sunday evening. Not only did they go above and beyond to make sure my sandwich was ready . They also held great conversation. My Rec & Italian was TOP TIER .

My bf grabs lunch from here almost every day while at work and sometimes he even comes home for lunch and surprises me with it! The bread is ALWAYS fresh as are the ingredients! They have great sandwiches and the one time I had their soup 🍲 it was AWESOME! Thanks for always having prompt service and delicious food!!! You guys are the best!!!

Been dying to try this place after hearing such great reviews. I ordered the large Mediterranean during lunch hour and received it quickly. Mine was missing the feta cheese but was otherwise good

First time trying Potbelly after seeing so many good reviews, so I decided to give it a shot. I ordered a simple turkey sandwich on white bread, but what I got was multigrain with mushrooms, lettuce, and hot peppers. I went back in, and the girl at the counter immediately asked, “Did I mess up your order?” She offered to remake the sandwich and gave me a free bag of chips, which I appreciated. I handed her my receipt so she could double-check the toppings, but a minute later she asked me again what I wanted—she had lost the receipt. The place was pretty empty, so that was a bit frustrating. She was friendly, and I give her credit for trying to make it right, but overall, the sandwich was just okay. Not sure it lived up to the hype.

The one thing you should get with chain restaurants is consistency. I've eaten at Potbelly before in different states and the food always been decent. Not awesome... but good. At this particular location the service was fast and the kids working behind the counter making the food were courteous. As far as chain sandwich shops go Potbelly is right up there.

Went there late last week they welcomed my niece and I with open arms giving us a soda and some toppings on the house. The food was am I though and the prices aren't bad at all. I have just found my new spot. Welcome to the neighborhood on my behalf and glad you settled here..

I ordered from here via DoorDash and am very disappointed. It was $30 for a small cup of soup, a half salad missing half of its ingredients, a cookie, and a drink. Not only was the salad missing half of the ingredients but the grapes had long stems on them, as if someone couldn't be bothered to remove the grapes. I gave 2 stars only because the soup was delicious.

Fun decor and extremely friendly service made this a positive experience alone, but daaamn, that's a good sandwich. Their hot peppers are the best I've had. Generous toppings, fresh veg. The soup is so thick you could stand a beach umbrella up in it. Nice hidden gem for a stripmall corner shop.

This place is an absolute joke of a business, this is quite actually ranked as #1 most embarrassing thing I've ever seen from a restaurant. I don't need to even put this into words anymore; I'll just show what they advertise and then what they gave me. If anyone is curious as to how this business prides themselves, their "Italian" sub is really just 1 piece of mortadella and 2 slices of pepperoni wrapped over a piece of cheese.

Cute place. Very nice waitress excellent food MUST TRY! loved it the first time so we went for a second time and we weren't disappointed

Great Service- Very Attentive. Placed a To-Go order and everything was Great! We asked for a few "extra" condiments and everything was a promised. Great Job- Good Food!

Great sub, but the service? Uh . . . I walked in at 4:20 today (April 14). There were two employees. Employee 1 was ringing up a customer. I went to the ordering counter, where Employee 2 appeared to be working on something and didn't acknowledge me at all. That's the first sign of trouble. I assumed she was too busy or simply not in the role of taking orders, so we both stood there doing nothing for a couple of minutes. I know customers often call in orders, so I assumed that's what she was doing. I'm not the pushy type, so I just waited. Finally Employee 1 nodded to her as if to ask, "What's going on over there?" Employee 2 told him, "I'm waiting." Was she waiting for me? Apparently so. I nodded toward her and placed my order. Went to the register, rang up the order, did not leave a tip. If she had at least acknowledged my existence, of course I would have given her the highest tip per my usual practice. Employee 1 handed me the sandwich and said, "Here you go." That's the second sign of trouble -- failing to thank the customer. I thanked HIM out of habit, when someone hands me something. He said, "You're welcome." My advice for management, if you read this, is very simple: Tell your employees to say hello to customers and thank them when they buy. Easy!

We had a tuna salad sandwich, Italian (hot-temperature) say what! Never heard of it. Chips and sodas. It was a nothing burger joint. We had to repeat our orders to the not paying attention server, several times. The taste of the sandwiches was nothing to write about, absolutely horrible decor, hard seats.

Sandwich was cold. So was one of the employees. The guy seemed friendly but the lady in there was grumpy. I was debating a drink and chips but she didn't ask and seemed like she was in a rush. Before I could even finish paying, she ran off to another sandwich. Mind you, it wasn't busy... there was only one other customer there with his kid.

The employees are very nice and personable. They however, sometimes are out of staple toppings, or ingredients for the salads which can be annoying. I do like how they move the tables around once and awhile- something different and unique!

where should I start? slow service, the front door was locked even though they had a lot of staff and in turn lost some customers while I was waiting. My drink was overfilled, cold fries and my burger looked like a second grader made it.

Chicken salad on white sub roll was good but could have been better had it not been so salty. Could only eat half of the sandwich. Fresh and nicely made with lettuce and tomato. Hold the salt when making your next batch.

The food is amazing I go there every other week for a meatball sub, coke, chips, and a cookie. The service is absolutely great the workers are the nicest people I've ever met. And they are very fast. 10/10 food place

Salad was all cores. Asked for refund and told No because I started eating it already. Another manager brought over a coupon after 15 minutes. Apologized. Gr8 mama's meatball sub!

Absolutely amazing service with a timely delivery, delicious sandwiches and sweet staff! Haven't been inside but will have to stop by soon!

I was visiting another store in shopping plaza. I have eaten at other Potbelly shops. Ordered a roast beef and provolone standard regular sub. Sub looked smaller than I had before? Did it get Brandonized with inflation? Roast beef tasted like low grade beef or the fake roast beef like Arbys... the roast beef ham loaf type. Then very low quantity of meat ... wasn't worth price... price of drinks 3-4 bucks a bottle... I won't eat at any Potbelly shop ever again.... Bad quality and value. 15.28 for lunch for Dinky sub with little meat of low grade quality...

The farmer salad has fresh lettuce, pre-cooked chicken, fresh vegetables, and nice blue cheese with the creamy ranch. It's a good office worker lunch. Reasonable price. Service in the store is always consistent.

Deliciously toasted sandwich! We did an order to go and showed up early so sat and waited. Such amazing customer service. I was highly impressed with the way customers were interacted with. We got two different milkshakes that were tasty. Definitely give the eggnog a try! Highly impressed with the orders being right and everything together. Thank you for a great experience. Definitely worth it.

Pretty disappointed I paid $14 for a sandwich Italian sub that has literally four slices of meat in it that was it. Mostly lettuce and pickles very very disappointed

This place had nice sandwiches. Not a place where I would eat regularly but it's definitely good for days when i am craving a sandwich. I normally get their veggie sandwich with mushroom and hot pepper. Also it's easy to get since it's on uber eats so it's perfect for busy days.

Not a bad sandwich. There are much better but these are satisfying for lunch. Big fan of the veggie, the cookies are the best thing on the menu

They don't answer phone for call ahead, get there and find no customers and the ringer is turned off, get double mayo without request, but they seem good otherwise. I would go to a different location if close enough.

Good sandwiches, just make sure you check your order. Had a few issues consistently but people are nice and food is good!

Food was great and price amazing. Service not so good but they were very nice. Located in a nice shopping center ambience was calm and relaxed.

Not sure why this place has such low reviews. As a matter fact my meal and service was definitely worth raving about. I got greeted and treated well throughout my ordering process. The cashier even gave me a free Cookie and thank me for my active duty service. As far as the Italian sub it was bomb.

do not order delivery they do not deliver and if you ever order food from here and need a refund it's absolutely impossible. they don't answer the phone and management never calls back no matter how many times messages you leave. I will say the staff is nice and very accommodating but upper management completely sucks.

Any sandwich shop that makes a turkey sandwich using chunks of turkey instead of deli sliced always gets my attention. Potbelly makes a damn good sandwich and the staff is always exceptionally polite. I even get calls after an online if they're out of something just so they can make sure everything else is right. They also make some good salads and their loaded potato soup is just excellent in the winter. I'd also suggest their pantry service which provides for a good quick meal. Seriously good for lunch or dinner.

A response from the owner but still no reference to or refund on my credit card. This company has very incompetent leadership.

I didn't get what I ordered. Just meat and bread. But the man working there with long curly hair is very nice. Kinda ridiculous though

I'm surprised by all the negative reviews on here because I have had such a positive experience at this location! My food has been super fresh and while it is definitely pricey, I've always found it to be worth it. My main issue is that I wish the hours were expanded a bit because I often notice it being closed when I'm having a craving...

Came here for lunch on a Friday afternoon, around 2pm. Although my salad and the sandwich bread was good, I have to give this location two stars for the following reasons: - confusing ordering process - staff had no idea if fountain drinks were working or not but continued to take orders for fountain drinks - cookies were packaged on the same prep board as the sandwiches (cross contamination) - my nephew's meal had an expired apple sauce I will say that the girl behind the counter (blue highlights in her hair, didn't catch her name) was very pleasant and hard working. Seemed to pick up the slack for the other four employees :/

Don't eat from them. They take bites of food from the line and put it back then disrespectful put it in customers order. I found a half eaten tomato in my BLT. That is the most disgusting & disrespectful thing in this world! Esp with what's going on in the world right now (COVID-19)! If I could sue them, I would cause I'm so grossed out right now. I don't know if this person brushes their teeth daily! Nah I want my money back! Dirty fucks

Pleasant surprise here. Came here on Good Friday with a friend for lunch. Walked in and it was very busy but running very efficiently through the line. They had a two-person music group there for the lunchtime hour. I really liked that that was a bit of a coffee shop vibe they should continue it if it was a one time deal. That part I really enjoyed. Got an amazing sandwich Mediterranean I think? On some brand-new flat bread they had. My friend had a turkey sandwich. Just as yummy looking. Both sandwiches were reasonably priced and made with good ingredients. Thoroughly enjoyed my time there will definitely go back for lunch

I was a long-time customer until you changed personnel, shortened hours, and raised prices! The current staff is rude and inept and frankly shouldn't be working anywhere near the public. The quality of the food is lacking and many articles were unavailable. Come on management you used to have a terrific staff, fast service, quality food, and reasonable prices. No more!

Lousy service. Told them I was vegan and just wanted some lettuce tomato onion pickles on my sandwich they still managed to put 2 big scoops of chicken salad on my sub. Good thing I was watching. Then to make things worse even though their vegetarian sub is advertised at $6.79, I took the slightly larger size but told them not to include the cheese or mushrooms so they saved a lot the girl still found the need to charge me double the price for a chicken sandwich. Needless to say they lost a customer. What a bunch of fools!

substantial BLAT/BLTA sandwich. the bacon has too much black pepper on it imo, but the bread lettuce and tomato is pretty good. prompt with mobile orders.

Came here for the first time and was pleasantly surprised. My sandwich was really good and the staff was organized and friendly. Definitely will make this my sandwich shop on my way to work

Placed an order through the app. According to the app the store was open until 7 and the order was accepted and marked as complete. I'm sitting outside the store 30 minutes before close and there is no one here. Tried calling for a refund and can't even speak to a person. If you aren't able to stay open for your posted hours at least turn off online ordering.

Pleasantly surprised. I walked in at 5:30pm on a Friday and the place was desolate. That typically means the food is not great and probably not fresh. Happy to report, I was wrong. Got the Mediterranean in a flat roll. Heavy on the hummus but it had a nice kick to it. Splurged and got a sugar cookie....so yummy...and fresh. Wonder why the place was dead? Maybe because it's only 20 degrees out. I will go again.

Excellent service and food. Today I had their Chicken Pot Pie soup and it was EXCELLENT. In fact their soups are so good, they should advertise them more. I am looking forward to trying all of their excellent sandwiches.

Potbelly's just gets better and better for me :) I usually go to the one in downtown crossing, but since I was in the area, I decided to stop by. It was quite empty when I came here on Sunday evening. I ordered my usual - Italian sandwich on regular bread. This time, I decided add on a bowl of chili (obsessed with chili) on the side. My boyfriend ordered a side of mac n cheese. The sandwich was great - wish I had added bacon with it too. The chili was REALLY good - chunks of beef with a kick of spice in it. The mac n cheese was amazing too. Next time I'll probably order a bigger bowl of the chili and the mac n cheese! I love that this location allows for easier parking, and there are a lot of other shops nearby to walk around before or after a meal here.

I've always had good sandwiches here and consistency is key. That also how wheat bread which is something more places need to incorporate. Only draw back is it's a little expensive but I've found every place is now since the pandemic.

I was so excited to find this place! This is way better than all those other sub shops. I got a toasted Italian sub & the loaded baked potato soup. So delicious! Employees were so nice & place was clean. Will definitely be back!

Potbelly is a rich man's Subway. The taste and style of the sandwich is reminiscent of Quiznos - an employee takes your main order, puts it through a toaster, and another employee finishes off all the toppings. I'm especially a fan of stopping by at lunch time to this location, as there's never usually a line, the employees are super nice, and the seating area remains quiet despite a lot of foot traffic. I think they would do well diversifying the menu further, but the things they make, they make well. Just expect to pay a little more for it.

Mac and cheese with roasted red peppers and bacon. Delicious. Good location with lots of parking. Next door to Starbucks.

I was in the area for lunch and came to see what took the spot of the old Fresh City. I've never been to a Potbelly Sandwich Shop before so this was my first impression. It's a very similar idea to Quiznos with toasted subs. I got a regular Italian sub and yes it was on the small-ish side but damn it was tasty! I don't think I've ever had a warm Italian sub before and this wont be my last! I'll say the the decor was clean and nice. The place was fully packed for lunch and they even had some live music to serenade the lunch crowd. Plenty of seats and a window rail if you're eating alone. The line wasn't too bad and with two registers running I was able to grab my food and go within minutes. I did see afterwords that they have online ordering, that would make things go even faster if you're in a rush. I'll certainly come back here in the future if I'm in the area and would suggest others to come check it out for themselves.

the restaurant hours are su to be 10 to 7pm . we went in one day at 6 and were told they close at 6. so the next time we went in at 5 and were told they close at 4 since they have no staff . The manager says he can't do anything about it and that's the way it is . I wouldn't go there again

Incompetent. I've never seen such an disorganized sandwich shop. Avoid this location...they take forever and I'll screw up your order.

First and last time I'll ever go there. Got the wreck and Mac and cheese as a side the sandwich was awful and the Mac and cheese was cold. tables were dirty and prep area was a disaster. not impressed at all. Would not recommend this place at all.