Potbelly

Woohoo. My FIRST Potbelly Perk! COFFEE SHAKE is serious here! - Do you have a mini shake? - Short Shake? - Do you have coffee? - Do you want Cold Brew with Caffeine or Syrup - Cold Brew with Caffeine - Do you want Ice Cream as a shake, or Yogurt as a Smoothie - Ice Cream - Do you want whipped cream & cherry? It's free. - Sure - I got a light whipped cream, and missing cherry. 10 mins later. I'm happy. I'm satisfied. Short Shake is gone!

Pretty delicious sandwiches here. Best of all, they're done quickly. Was able to order and pay in less than four minutes WITH a line. Chicken and Cheddar with Bacon was perfect, and the bread really helped make the sandwich what it was. Tons of other sandwich and salad options here too.

This is location is pretty close to work and it is my go-to place when I need a different, quick lunch. The service is very efficient so I can grab lunch in less than 20 minutes some days. I love turkey with bacon sandwich. Simple yet effective!

I ordered through the app and when I came at the time it told me my food would be ready, the guy working there was incredibly rude and disrespectful towards me. He said “ay n word we closed” and i asked for my food or a refund it wasn’t that serious. So he got the manager involved and she was great and very helpful but the guy kept staring me down and rolling his eyes and then started “singing” curse words towards me including the F word. I will no longer support potbelly’s and I am upset I was called a homophobic slur during pride month. Absolutely disgusting behavior.

Very good sandwiches. Quick too. You can order before you go, walk from your workplace and pick up your premade sandwich by the time you arrive. Be careful if you are wearing a dark colored suit or shirt because some of the breads have flour or white powder on them which can be messy.

Worst experience ever! Rude employees we had to keep repeating ourselves on what we wanted on our sandwichs but the employee kept saying she understood but asked the question again and when corrected she would snap with the Worst attitude and then the other employee told us we needed to mention each ingredient tho we said we wanted everything on the sandwich but oil!! How complicated is that. Top that with they were out of all bread sizes and kind except one size and one kind period. And at check out lady insisted to completely humiliate us b thg acting like our card transaction was denied and insisted it was our card and I'm positive it's not!!! Worst experience ever on every level. Too bad I had to give a one star for place located in the heart of a great place to shop.

Good sandwich! The sandwich Tech that made my sandwich took his time. He wrapped it really snug so that all the extras didn't fall out of the sandwich. Friendly service and toasted nicely. Quiet place to relax and eat off the beaten path of Michigan Avenue. It's on 4th floor right before you enter Nordstrom. You're GPS gets a little tricky in the building. Escalators are right immediately before the Nordstrom Entrance.

My family and I came from MN and wanted to eat at POTBELLY because we love their shakes and malts. I walked up to the store and couldn’t figure out where the line started or stopped, so I asked the girl working where the line started. She rudely said, “we’re closed,” with an attitude. There were other customers in the store and the employees were still working. I work in food retail and that attitude would never be tolerated in my store. I am very disappointed and we eat at Potbelly often at home.