Potbelly Sandwich Shop at Charlotte Douglas Airport

We had a 3/5 experience at the Potbelly Sandwich Shop at Charlotte airport prior to our flight. We had arrived a couple of hours before and headed to Potbelly with not a lot of expectations, since it’s airport food. There were a fair amount of people in the queue but the staff was trying their best to keep the queue moving. We got the Tuna Salad Sandwich and the Veggie Melt with Chicken with some toppings. The sandwiches themselves tasted decent—nothing extraordinary, just good enough to qualify as decent airport food. The sauces were bleeding out of the sandwiches when we took them out of the bag, so make sure to get enough napkins in case that happens. They’ve a wide range of salads and sandwiches along with shakes and other drinks, and the sufficient seating nearby ensures you can dine in conveniently too. It took us around 10-15 minutes to order the food and check out. I would recommend Potbelly at the Charlotte airport if you’re hungry and looking for above average airport food.

I was at a layover heading back to VA. After going back and forth between the few eateries in this area of the airport, I decided on Potbelly. The staff were generally interactive and receptive to my hunger induced foolishness. 😆 I ordered the Mediterranean sub and was not disappointed. I will say they were a tad skimpy on many of the toppings but overall it was really good. But IF you're calling it 'potbelly'... Then put the Pot in the Belly! 😏 Could it have been because I was starving? 🤷🏽‍♀️ Well I'll say I've had some meals when really hungry and they were still trash. I do wish they had a better combo deal; I had to go over to Bojangles for fries. All in all... It was a good sub.

This was a great place! The soup was thick and well made, the sandwich was great too! It didn't take long going through the line either! I highly recommend since this airport doesn't have a subway.

All 5 stars go to Ann from Trinidad purely because of her consistent performance and behavior. I stop at this Potbelly’s, frequently along with other restaurants in CLT, however, Ann has consistently shown to be a class act with her top-tier customer service and communication skills. Her emotional intelligence in understanding her customer is what caught my attention. Whether it’s a mom with crying kids, a foreigner whose English is subpar or an elderly couple, I have noticed her ability to handle each of these customers respectfully with empathy, kindness and patience, AND STILL get the orders taken efficiently and keep the line moving. And lastly, her SMILE. It is so welcoming. I don’t think people understand how important and powerful a smile is and how it can help define a person’s dining experience. But Ann gets it! Btw, I noticed no one else was smiling, but it didn’t matter cause her smile was more than enough. Oh yeah, the food was good, too.

So glad my husband and I stumbled across this place at the airport in between flights. His sandwich was so delicious, I wanted to eat his food! I got a salad and it was so good too. We fly out of here 1 or 2 times a year and actually can't wait to order from there again! We will definitely try out more food from here! The employees were super nice too!

Ordered a Turkey and Swiss and they had to remake it twice as first time it was ham and second time they put vinegar and oil on it. Two young ladies helped me out and got it right. Extra thank you and great customer service from Yahiri and Alesha. Thank you my meal was as ordered and awesome.

Delicious salad, although a bit pricey at $16.89. My killer experience was the 80s music being piped in to the food court, made me want to grab a microphone and jump on a table!!!

Great Airport Sandwich Shop! I got a breakfast sandwich that was very good, bread (toasted) was great. Service was quick and friendly - can’t ask for more at an Airport and this is a welcome choice to other fast food chains. Meal was inexpensive too! Located in the D gate Food Court in the Charlotte International Airport

Food: 2/5 - Chicken club with unmelted cheese, cold chicken, and then burnt bacon. Service - 4/5, was quick Ambiance: N/A Maybe try Panera

I am probably rating this a lot lower than it really is, but I had heard a lot of hype from my friends about Potbelly over the years. I was very disappointed in the quality of the sandwich I got. I ordered the sweet heat BBQ chicken club, and the only thing I liked was the sweet heat BBQ sauce. The chicken was rubbery, the lettuce was a little brown, the tomatoes weren't ripe, and the bacon was overcooked. Additionally, the staff there was more interested in talking to one another than taking my order, so of course, they messed up and put a lot of mayo on the sandwich when I don't like mayo. I won't go back here again, but I hope to try a good Potbelly sandwich at a different location at some point.

Fresh ingredients, however there was no really flavor to the tuna. Even a little salt would have helped this taste better .

I reached out to customer service with more details of our experience ... I don't think that had any impact at all ... Just apologies. I stand by my suggestion to choose vending machine food over PotBelly.

Potbelly will forever be one of my favorite fast casual sandwich spots. When I'm traveling for work and have to spend some time in the Charlotte airport it's one of my go tos. They are always really quick which is great if you don't have a lot of time and their sandwiches are always consistent. If you've got time to kill they're located near the food court so you can snag a beer from wicked weed to enjoy with your sandwich!

Potbelly is always our go to spot while waiting on flights at the Charlotte airport. The sandwiches are made fresh right in front of you and are always delicious! I haven't tried many different sandwiches here as I always lean towards and Italian but other sandwiches I have seen always look equally as good! If you are ever at the Charlotte airport and need a quick bite to eat make sure to check out Potbelly!

Cashier on D concourse , today around 200 to 2:30, so rude, she was working the right register, of forward facing, she was trying to get u to pay before u. Placed order, it seemed to slow process, she was female with a red shirt ponytail, such an attitude, I left zero tip , she deserves nothing asked her for knife, never thanks or your welcome, I think she slowed process, took extremely longer, u lost my business, the young man making sandwiches very nice

I waited in line for over 40 minutes to be told both salads could not be done because there was no more chicken. I ordered the powerhouse anyhow and it had chicken in it (so they falsely told me this since they are premade). The service is VERY slow, sluggish and no friendliness whatsoever. Food was decent, but very poor customer service.

All the dining choices in the Charlotte airport have long lines so not holding that against them. The people behind the counter just seemed apathetic when I finally got up there. The glass is broken on the counter, there's a roach on the chips rack and someone just had a faucet running full blast into a pitcher the whole time I was up there. The food prep area was in need of a good cleaning. On the positive side, my sandwich was pretty good.

Horrible customer service at the Potbelly location inside the airport this morning -- February 22, 2024. They did not open on time and a line was starting to form which the employees kept ignoring. When we asked a Potbelly employee when they finally will open, the answer the Potbelly employee gave us was "it depends."

The bread and the veggies are lacking in flavor, even with additional condiments to help enhance the taste. If you are dying of hunger and have a coupon or a gift card the food will not kill you. But if you want to taste your food and enjoy your meal, I would not recommend eating here. The people making my sandwich were lovely humans, but the quality of the ingredients will prevent me from returning.

I was craving a delicious sandwhich while on a long layover at the airport this place was hopping but man it was worth it! I got the avocado turkey sandwhich for both myself and my mom. Wow! The bread is so so delicious. It was th3 best airport food I have ever had. We both had the 12 in and we could have definitely split one. They do not skimp on toppings. It was loaded with turkey and avocado. I also added oil and Italian seasoning and peppers to mine. They have a location close to my house and I definitely plan on taking my husband. The prices are also super low for airport food. I was shocked. Such a great find!

This was a pleasant surprise to find located inside of the airport food court while trying to kill some time during a long layover. Potbelly is one of those chains we don't really have in the South, but my wife introduced it to me while traveling and I became a fan of it. The staff, while friendly, did seem to make everyone rush their orders and did not want to answer any questions. They were also out of a few ingredients, which was disappointing. They did get the food out pretty quickly though, which is the most important thing I guess at an airport so you make sure you don't miss the connecting flight while trying to grab some food.

This is actually a pretty good restaurant. I've been twice - once when they were extremely busy. Both times service was fast ( they have to go the speed of the oven ‍) the sandwich was good and the employees were nice enough for an airport location. I'll continue to make this a relatively healthy stop in my air travels.

Stopped again and found out the oven is not heating the sandwiches so great. Cheese was barely melted. Turkey was surprisingly thick cut. It seems to be a problematic location. Hot peppers are still amazing though.

Excellent sandwich shop at the airport. The food was hot and filling, prices are tame compared to other sub shops. The service is always great. A lot of people like to bash airport food stops but this one is great

I really love Potbelly's, but this particular location has the HIGHEST prices I've seen for a warm sub outside of NYC or D.C.! Recommend: If you absolutely want it... Otherwise, there are numerous other cheaper options. The ordering, time to receive order, overall customer reception, were all excellent; but goodness, the pricing was astronomical! $30.00 for a couple of subs is just not recommendable per se in my books...

It's a little bit of a mess, long lines and mediocre customer service but it's in an Airport so that's to be expected. As a west-coaster I almost never get to eat Potbellys, and the fact that one is here and I can enjoy their delicious sandwiches with the best peppermix makes the wait and the attitude worth it. If you are not from here and have never had a potbelly - try it.

If you want a sloppy, wet, soaked bun mess of a sandwich, this is your spot! Way too much mayonnaise, way too much mustard, wrapped like a boss by an HMS employee with zero experience eating sandwiches much less making them.

Airport food is typically pretty bad. I was pleasantly surprised at the quality of the salad - Chicken Apple Walnut. It was filled with fruit - real apple and grapes along with dried cranberries and candied walnuts. The chicken was so tender I could barely get it on my fork. I highly recommend this place in the Charlotte airport

Potbelly is my favorite sandwich shop around the country. The location in the CLT airport is horrendous. The line is always LONG (think 20-40 mins to just order), the employees never seem to know how to work the cash register and cannot figure out how to add your Potbelly perks. So save your receipt to try and recoup the Perks later. The severely understaffed. I'm guessing Denard Enterprises who staffs the location is the problem. Not enough people. Rude staff. Potbelly should be appalled at this location.

This is for the location in the airport that won't list its location to hide the bad reviews. Ask for a veggie without mushrooms 2x due to a illness and allergy. Sandwich was mostly mushrooms. Hire a manager, a REAL one and this way you avoid litigation.

This Potbelly's is located in near the D/E gate split in the plaza shops. If you've been to a Potbelly's before this one is no different. The line can move a bit slowly at times though. I got a Big's Mediterranean sandwich no chicken and all the toppings except for mayonnaise or oil. I must say it was very tasty like they usually are. I found the employees kind and very accommodating. From back of the line to sandwich in hand took about 10 minutes. With lines pretty much at all the food options in the Charlotte Douglas International airport this one is worth waiting for. Tasty, fresh ingredients and don't forget the hot peppers! I won't hesitate to come here again.

First time trying this place. I was impressed. Good quality and priced sandwich for an airport. Line was busy but moved quick. Area was clean.

I never had a sandwich here so I can't speak on that but their veggie soup is on point! If you are vegan or vegetarian this soup is for you. It had a ton of veggies and beans. I only got the cup because I wasn't sure about it but it was soooo good. It's pricey tho which is to be expected for an airport.

Had a breakfast sandwich at the Charlotte airport location. it was remarkably good. Service was friendly and efficient. I will definitely try another Potbelly in the future.

Best airport soup ever. I wish I had a Potbelly in my home town, because I could seriously eat that chicken pot pie soup every day. Yum!

Potbelly in the airport! Potbelly is always amazing. This location is pretty decently sized. Staff are efficient and courteous. Always get a wreck, or turkey, or BLT a. Although you can't go wrong with any sandwich. Plenty of seating in the airport food court or take it to go to your gate. Obviously also a good choice to take on the plane. Small bottle soda selection - all Coca Cola products.

What a fucking trainwreck it's 11 am airport is busy and customers in line but they just shut down because understaffed (allegedly -- I see plenty of staff and customer line down to almost zero now). They shut lights off haha. Crazy.

Oh man I haven't had one of these in several years. I had no idea there was a potbelly here in the airport. It's almost hidden away in a good court that if u weren't looking u would walk right past it every time. The area was fairly full of people eating but my order process was super fast and extremely easy. I Had added bacon so that made it a little pricy $15 but it was still stellar nonetheless. I don't know why but I thought they used to put a pickle spear in with it but I didn't have one. Outside of that it was a nice surprise that I will for sure bit next time I'm flying through here

Got a broccoli cheese soup. Small little stand in the airport, seems to be busy. I will give them Kutos, the soup was flaming hot! Many employees, all seem nice. Yu don't really have anywhere to stand if it gets crowded though.

Nothing is wrong with this potbellys other than they are understaffed. There was a huge line because there was only one person adding the toppings onto the sub, which is the lengthiest piece of the process. They made a good sandwich and the sandwich maker was quite kind. They were out of flat bread and that was the only bummer. If they hired another person, it may make things go quicker.

The reason for the 1 Star isn't because food wasn't good. It's our first time dining at any Potbelly restaurant and we saw that you can make it a combo if you add a bottle drink and a bag of chips for $4.99 additional. So, we ordered 3 subs with 3 bags of chips and 3 bottles of drinks. The girl rang us up and the total were almost $45. We paid and then the girl said to us, 'Oh, combo is with bottle of soda but you have a Powerade so that didn't count.' We've already paid and then you tell us that!? Not to mention the menu said 'BOTTLE DRINKS' and that Powerade was definitely a bottle drink. Our flight was boarding and we just don't have that kind of time to deal with the situation. So we end up paying full prices for a bag of chip and a bottle of Powerade instead of the combo price deal.

2.5 stars but I'll round down They ran out of meatballs - a sign would've helped lol I didn't under how they ran out because the employee starting to make the sandwich put several in the oil fryer that was in front of me... The line was extremely unorganized - workers are waiting for your sandwich to come out so they can ask for your toppings but the line has it so you pay immediately after ordering so there's a bit of back and forth. The customer in front of me didn't know their sandwich was finished and then the 2 workers helping me were getting me and the customer after me confused because we got the same sandwich I don't know if it's pandemic and I'll visit nonetheless cause there isn't a potbelly in the west coast but keep in mind to just keep your order simple because anything else, you might become frustrated

Food is great! Service, terrible. There was one employee working hard, while all of her coworkers stood on FaceTime, cutting off customers to hang out with friends who work at other restaurants, joking loudly and inappropriately, leaving the one employee to do everything herself. We stood there for 3+ minutes watching an employee on FaceTime with a friend before walking up to cash us out, and even then was in full conversation with friends. No customer service at all. Meanwhile they had 15-20 people in line. Very disappointed in their professionalism and work ethic.

Waited in line for 15 minutes to grab a salad before our flight. Only when we got to the counter did we find out the had no salad and no soup. I know the 3 or 4 guys working the counter were doing 'the best they could' but I feel like they should posted a sign or made announcements to those in line.

This place moves fast because it's in the airport and the food was good, but the staff is horrible. Very rude, and extremely loud. They were out of something and the lady softly asked for it and one of the workers went off on her. At that point, I was just ready to get my food and move along. Had me scared to ask for anything. Food it good...staff not so much.

Worst place ever! Never seen a place like this with the Most rude employees (the two guys). The ladies were kind but the guys were even screaming to their customers! Don't GO there. If there would be Zero Stars they would deserve it. Attached the pic of their rudeness written on paper.

I came potbelly yesterday customer service was not good and people look upset came around 5pm and I come to location alot they almost has great customer service especially manager name Corey was there always nice they fired him because he had great personality and he would always out for people

I ordered the classic turkey sandwich, and it was perfectly prepared. For my visit, the restaurant appeared to be well run, with the attention to detail that you would expect from Potbelly. I only ordered one sandwich, so that's all I can offer in this review. It was a very good value with fresh ingredients.

Kinda trash. Ordered a wreck, the sub only has roast beef and cheese. No bacon, Turkey, anything else. 1st time having potbelly. Experience here won't help me visit another location outside of airport. Workers barely looked up or spoke. They looked miserable. Also please don't sweep floor with gloves on then make food with same gloves. Wash hands and change gloves please.

Terrible experience here just now. I chose this place bc there was no line at all--I quickly saw why. I ordered a turkey sandwich & the woman who started to make it actually wiped her nose on her hand bf starting. I was really just going to give the meat to my little dog I was traveling with so I ignored it. I asked for a cup of water for my dog, staying plainly I would pay for it but the woman making the sandwich said "no way". They wouldn't even allow me to pay for a container and told me to go next door( Aunt Emmes) . The manager came over & talked so rudely to me that I did what I never do-- I told them to just cancel the sandwich bc I couldn't stand to be talked down to and reprimanded anymore. They were so mean here ! Please don't support this terrible place!

This is my 2nd time having Potbelly Sandwiches. Always good and tasty. I had the Wreck with salami, ham, American cheese, Mayo, mustard. Onion and pickles. Very tasty!

I try to go here every so often. Lately I have noticed the employees have been rude. When things are out they don't tell you until you get up to order. At that point you don't have time to go wait somewhere else for food. I was told by an employee with an attitude "I just work here". Unacceptable customer service.

Food was fine. I love the Potbelly chain and their sandwiches. But, let's talk about the service. TLDR: If you are in a rush, do not come here. If you have time to kill, you will be fine. Service actually moves in S L O W M O T I O N. I arrived in line with about 8 heads in front of me. When the line hadn't made any progress for a while, I figured that there was a slow customer holding things up, as Potbelly is usually very fast. BUT, I had nothing better to do, so I began timing how long it took for customers to pass the first station. After the glacial speed first customer, the second one got thru in less than a minute. This gave me optimism, however the next customer took nearly 3 minutes to get past. The next couple before me actually got thru in under a minute as well. When I was up to bat, the first guy in the assembly line had to change gloves. Okay, fine. I watched as he tried to put a new glove on in actual slow motion. This may have taken 45 seconds. I ordered the "big turkey on wheat with Swiss." "What kind of bread do you want?" "Wheat" The guy proceeded to slowly weigh out the meat. I'm not sure if this is a new corporate policy or franchise specific, but I've never seen that before @ PB. After 2.6 minutes (wow), I moved along to let the next person order. Next up was toppings! I watched as the toppings girl languidly put together the several sandwiches ahead of mine. I kept my impatience to myself... or maybe it was amazement. I continued to time people behind me in line - I had nothing better to do. The rest was a blur, I ordered my toppings, paid, and waited the next eternity for her to finish my sandwich. At roughly 21 minutes of waiting, I had my sandwich in hand and scuttled off to my gate. Word to the franchise owner: you need to train your people better. Most other PBs could clear the line I was in in less than half the time. You certainly are not understaffed.

The sandwich was good. The young people working there obviously wished they were elsewhere. Horrid customer service/customer relations. Both the young lady who asked which sandwich I wanted and the young man who asked what I wanted on the sandwich were rude to say the least. They guy asked what I wanted on sandwich and as I began telling him he starts a conversation with the aforementioned young lady. I assumed he was listening while he talked. He then turned around and asked me again and I guess my look told him I'd already told him. He turned to an older lady working and said, "I'm not doing this...you can take care of him" and walked off. (The lady apologized and dressed my sandwich.) Drinks have to be purchased in bottles from cooler which was nearly empty...only had Mountain Dew and water. Had to go to to vendor next door to get something to drink. It's sad that the food is overshadowed by terrible employees.

Male workers repeatedly yelled rudely at customers. Completely disorganized and out of many food items. Borderline abusive behavior by staff. Will never return.

i specifically asked if there was onions in the chili and i was told no. i am actually allergic to onions which i made the staff aware of. thank goodness i looked before eating it. potbelly is usually bad and the service is worse. there's a reason i never eat here and this reminded me of it.

The manager is incredible rude. Talking with masks on is no easy task. And so when you ask for an item that you are missing and manager says that you are harassing their cashier, is really unbelievably out of way! I hope this place closes or that this manager is fired!! You need to serve your customers not be a bully!!!