Potbelly Sandwich Shop

11/2/4/24 Kind of reminds me of pickleman's. It wasn't busy when I got my food luckily. Very clean place. Even the restrooms smelt like heaven. I like my sandwich. I got the Italian with hot peppers and hot peppers ain't that bad I think it actually gave it more flavor. Broccoli cheese soup was good. I think everything was okay. Staff was good.

Bad experience! I was excited to try it for the first time. As soon as I arrived I said to them it is my first time so not sure how it works. He looked a me and said: come to this side to order. From them was all rude and not nice. I was trying to look for some information how this work, found on the side the instructions. He did not spoke to me at all. I was there waiting, her mate was looking to him awkwardly and you can clearly tell they do not get along. He said she will give you the sandwich. She asked me if I want to add something so I Asked her, oh sorry did not know that , what can I add? She roller up her eyes and pointed over her head. Oh I see I said I just did not ask for anything just some aioli bc I felt embarrassed. They did not even give me a check. I would not recommend this place to anyone also unfortunately it was my first and last time there.

Food was good, but a small portion for a $15 meal. The line took a while and I was third in line. Would return if bigger portion or cheaper price.

Service tonight was terrible. I walked in around 5:30pm on a Sat and no one was is line. I walked up to the ordering counter and the guy behind the counter ignored me for about five min. because he was making online orders. I finally ordered my (1) kids ham and Swiss sandwich and he put it in the oven and then ignored me again at the register for around 15min while he made six online sandwiches before ringing me up while customers started coming in and getting in line. My plain kids ham + swiss sandwich probably took 35seconds to make and I was waiting for 20min when no one was in the store when I arrived. Super frustrating to be an in person customer only to be ignored.

Not friendly, food mediocre, and establishment dirty. Not a single table had been cleaned, trash overflowing, staff standing around talking. DO NOT EAT IN!

This was our first time eating here. It was yum. I like the flakey bread.

Food is delicious! Staff are friendly for the most part. Location was pretty dirty when we came in on a Sunday for lunch.

I had the sweet heat pulled pork sandwich. It was really good. First time eating here and shall return again soon.

Definitely have some different sandwiches there! I always go with the Pizza sandwich! Love the chips too! Wish I had one closer to me in Shawnee

First time in here. The sandwich was delicious, but it seemed as if all staff was in a funk or didn't want to be here. No greeting as I walked in or in the ordering process. Do better staff!

You know, I sort of like Potbelly's, but it always feels like a dive bar with all the lights on. It's sweaty feeling, yellow lighting, and the food is just sort of off in a strange way that makes you feel like shrugging your shoulders and taking another bite. Their flavor profiles are "unique" if that makes sense. I don't know what that means, but it feels accurate. They do give a free sandwich on your birthday sometimes, so that's cool. But honestly, the last time I went they had no meatballs but their app took a meatball order. I get there, some guy's stressed out about the meatballs, makes me a sliced beef sandwich instead, then throws his gloves in the back room and grunts while stomping towards the back office. It was weird, and the sandwich was gross. If they're not busy, they do an okay job; and DEFINITELY some stores do better than others. The 119th and Blackbob store for instance does better than the Prairie Fire location by a long shot. Their cookies are good too, and they got the Zapp's chips which is NOLA cool. I've NEVER seen a potbellys packed with people like a Chipotle on a lunch hour if that means anything to you. I would try it, or don't - there's better options for your money: Hell, planet sub is better. Not firehouse though...don't go to firehouse. But they're definitely making sandwiches, and they are in FACT edible. God Speed!

Food wasn't bad but barely any toppings added, but they're so mean. If you want a tip just be nice I worked in sandwiches for 5 years don't take out your hatred for your job and life on us you applied for the job. We all have to deal with humans. Shorter woman wearing a chiefs undershirt and nose rings laughed at us for asking a question and not one smile out of her or the tall fella. Get a grip guys!

It's time to update my previous three-star review from 2015 based upon several recent visits. The portion sizes on the sandwiches and chips seem to have increased. The "original" size sandwich is pretty hefty, and the bags of chips are larger. I like the healthy, toasted, multi-grain bread with plenty of meat and fresh toppings. The app offers good rewards, the prices are fairly reasonable, and my online orders are always on-time and correct. Also, I've always found the service to be friendly and the dining room clean. Very nice!

I come to this location at least once or twice a week they have great staff are very friendly and my orders always correct. Darren Who manages this one and the one in Leawood Kansas off 119th St. is awesome he goes above and beyond to make sure everyone's happy and I love that!!

My husband and I had wanted to try this place for a while. When we finally did it was disappointing. The sandwiches are not memorable. The service was good. I honestly felt bad for the ladies they were short staffed and truly trying to do the best they could. We haven't come back I think the concept is nice and they have variety. It just wasn't very clean in the restaurants and they had to close one of the doors to only allow one entrance and exit due to their not being enough staff.

Got their pizza sub extra cheese. At these prices you're better off getting a Dominoes pizza. Tastes better and is cheaper. Also, this place sucks for dashers because they don't start your order until you get there. Not the worst. This is only based off one item.

Potbelly is/was one of our favorite places to eat. The food is still great but the customer service at the corporate office is not good. We were told to reach out to get resolution and I reached out 3 times via email & text with no follow up from Potbelly corporate. I have no issues with the location only the corporate office. This makes more sense why the location closes at random times. It would be nice if the corporate office supported the locations and customers. Might not have to close stores if the communication was better. Can only imagine what it is like with employees if they cannot follow up with patrons.

The food is ok but service is not great and the options are limited they have good shakes so that.

Drove 30 minutes because it says that they're open on google and everywhere else, and it's closed due to staffing. I understand that part but can y'all update that on your websites...i love the food but the business itself and everything else is legit the worst

We used to like this place. Today the food was meh. My daughters pb & j was mostly bread and jelly. The guy making the sandwiches was friendly and efficient. The rest of the employees seemed totally unconcerned about good customer service. We had to ask three times for toppings we wanted and received them slapped on our sandwich. At check out there was no asking if we wanted drinks or other to go with our order and definitely not a thank you or any sign of appreciation for our business. In fact, the attitude was surly and irritable. I get it. Places are struggling and doing the best they can and some things are out if their control, but pleasant customer service is something that shouldn't be on backorder.

Horrible experience, the store manager is extremely unprofessional. I wouldn't recommend this restaurant to anyone. Good food/ Horrible management.

So many selections and the staff is more than willing to help with your selection. Great sandwiches at reasonable prices. Store is managed very well considering they are short staffed. Found employees working hard to satisfy the customer. Hats off. Great job

I always see the pretty picture of the sandwich from here when I open my Grubhub app and I wanted soup and sandwich so I tried them. The potato soup had a kind of plastic taste to it so I gave up after 2 bites. I think I chose wrong with the A wreck sandwich. Some of the meat seemed a little grisly so I tried pulling those off and just gave up. Lesson learned.

Sad sandwich shop. Not super impressed with my sandwich for the price (got a large after all) and my husband's was kind of skimpy too. They have the drinks at the beginning of the line which is strange, since you kind of have to go back and interrupt the line if you decide to make it a combo. Felt like we had to do a lot of requesting of basic items like a bag for the sandwiches, and the employees all seemed quite unhappy, clearly didn't want to be there. Pretty sure the person putting condiments on my sandwich didn't make eye contact or say one word to me.

Cool atmosphere with good food. My girlfriend calls it the Cracker Barrel version of subway. I like it and would go back. It's pricier than subway but I feel like it's worth it.

The sandwiches were flavorful, freshness of vegetables and soft fresh tasting bread. I enjoyed the combination of meats of turkey, roast beef and salami with the bigs signature sandwich.

Wife and I came here on a recent Saturday around 3p after finishing some errands. The place looked like a tornado came through. Only one other table had people at it, yet we couldn't find a single clean table. The chairs and floors were covered crumbs and other rubbish. I had to clean and bus my own table as the staff looked on. Luckily, the pastrami sandwich was good and they have Zapp's chips which are always amazing. I want to really like this place, but cleanliness issues always make me question what is going on behind the scenes.

I went back to today and the experience was great. Staff was pleasant and efficient. Sandwiches are awesome. Well done.

Ordered a sandwich with light mustard. It came swimming in mustard and oozing out. My wife ordered a salad with chicken-no chicken. Not even an apology, just a dirty look from the young lady making sandwiches. Seriously. Tables dirty, floor covered in mess, and restaurant was not busy. They remade my sandwich and the meat was frozen in the middle. We will not be back....ever. Too many better choices in close proximity. The manager did finally apologize and refund our money after the second sandwich went back. Pretty disappointed

Got the Wreck Sub loaded up. Very good, they heat their sandwiches up and their bread is great as well. A very large step up from Subway. Customer service was good and the price is fair for the quality.

Great sub shop with extra. Love the voodoo chips. Wow are they great. Great Mediterranean sandwich. Daughter loves the milkshakes and sou

It's an okay sandwich shop. It's not my favorite but it's okay. If you like interesting peppers on your sandwich you might like this place. I like Blimpy or Quiznos better.

Very good should give it a try. Having the small Medi salad don't know what big one would be.

With so many other great choices for sub sandwiches in the area, Potbelly just falls short. Fire House and Planet Sub are both within a couple miles of this location and both are superior. Prices were not great, selection of subs limited, and service was horrible.

This place sucks. The sandwich was not fresh, they forgot my avocados, put little to no vegetables, chicken tasted cold. Never coming here again with my friends or family

Smaller menu but quality ingredients, and good sandwiches to choose from. Sandwiches are toasted, which I always enjoy! I left a bit hungry still, so I would suggest Potbelly for lunch. Chips are tasty! A unique element to this sandwich shop is that there was a "one-man band" playing live music! Really added to the "hipster" ambiance!

This was pretty bad, the service was slow, the food wasn't that great and they said that the service would only take 8 minutes; it toke them 15 minutes. Also when we were ordering they ran out of white bread! That was their most popular bread and it was 3:00!! Overall I would not like to go again.

Food gets five stars, but the place is always filthy when I go in, to the point of being gross. They need to hire more staff or get a more rigorous cleaning schedule for the dining room, because it's a real turn off. You question the cleanliness of the kitchen when the dining room is so gross even when they're not busy.

The macaroni and cheese was old, and had definitely been sitting for a minute before I ordered. Wasn't worth the money, for sure.

Willis was a wonderful saleswoman! Talked me into the turkey club and it was probably the best sandwich ever! Thank you very much Potbelly employees!

I called several times and the phone just rang. I saw that the GM's phone number was on the website so I called to make sure they were open. The GM told me the phones didn't work and that they weren't taking large orders over the phone. She recommended that we call back in a few weeks and give them breathing room. We went to Pickleman's and they delivered to us.

Don't understand the knit-pick reviews...I usually ignore the reviews if they don't specifically talk about the food quality. I NEED this place to do well bc I happen to LOVE their Chicken Cheddar sandwich with bacon. I also fantasize about their "dream bars" chocolate chip magic. The chicken quality is better than the other sandwich places close by and that's what it's all about to me. Never had bad customer service here. Sometimes the wait is a little long, but it's worth it to me.