Potbelly

I visited your store today with my daughter and had a disappointing experience. I asked that my daughter’s sub be lightly toasted, but the employee ignored my request and toasted it fully. When I politely asked another employee to remake the sub and asked the first employee to discard the incorrect one, she went over to the other employee, and they both began laughing inappropriately. Their behavior was unprofessional and disrespectful. Even after that, they prepared my daughter’s sub incorrectly again, toasting it underneath the path instead of following the proper request. This experience left a very negative impression. I will not be returning to this location unless the staff is properly trained to treat customers with respect, professionalism, and attentiveness to their requests. Sorry no plan on visiting a place where simple request can’t be followed on top laughing out loud on a customer who was there with her daughter. I clearly heard their conversation and saw there expression with my own eyes. I ended up throwing the food away when I got home don’t need food that was made with arrogant employees of two that I have already mentioned to your manager right away. It has been also mentioned in past same type experience by other customers.

First time trying Portbelly.. Definitely not the last The food was fresh and delicious.. loved their Mediterranean Sandwich The manager here (Jessica) does a phenomenal job with everyone Didn't charge me for REGULAR when I got it by mistake instead of a SKINNY Sandwich

Potbelly subs are among the best and this is the best Potbelly that I've visited. The bread is always fresh and toasted perfectly. Service is fast, even when the line is a bit long. And the oatmeal chocolate chip cookies are really, really good. Not cheap, but if you're a Costco member, get four $25 gift cards for just $74.99. That's effectively a 25% discount off the posted menu prices, a great deal!

My sister went inside and ordered and there was 1 girl with a gap and she was extremely rude when ordering the sandwiches. She told my sister that there was no such thing as an Italian sandwich which is right on the menu. There was also another girl who she was making idle conversation with at the order area. The girl at the register was very pleasant though. Won’t be coming back to this location.

This loaded baked potato soup is SO GOOD. Like SERIOUSLY good. HOW is this soup so freakin' good????!!!

This was the first time, and the last time trying this establishment. Walked in and went to place a order and the girl taking the order was very non emotional, no welcoming attitude, short when asked questions, expected myself to know everything since it was my first time trying the establishment. The second girl finishing the sandwich was very polite, then back to the original girl to cash me out...asked if I wanted a bag and receipt and said yes and was handed a bag instead of bagging it up for me???? I have never seen that before. Then asked about the fountain drink cup and she didn't even hand it to me but I had to grab my own from the stack???? VERY LAZY!!! I can see why this establishment had no customers coming or going! I DEFINITELY WILL NOT BE SUPPORTING POTBELLY. Word of mouth goes a long way in today's world.

The wreck is so good. I asked for extra hot peppers on the side and they gave me like 4 little containers. I will be going back again just because of that!

Service went above and beyond today! Expedited my order and were so courteous. Food was especially good too. My son loves their kids meal.