Pottery Barn

Great displays. I love to pop in to see what colors and special items the staff has combined in their seasonal displays. It gives me so many ideas for home. The design center in the back is very tempting for that specific touch you may need to finish a room. They always manage to bring some magic to their spaces. For people with mobility issues they may have some difficulty getting around the displays. The main areas are clear, but there were choke points. Staff friendly, knowledgeable and helpful without being pushy. #ada #access ##holmansellhomes #pillows #cups #candles #napkins #design #fur #Christmas #Halloween #ornaments #ribbon #shop #service

I recently had a fantastic experience at the Glen Mills PB store. I was looking for a specific frame as a gift, but unfortunately it was sold out. The team went above and beyond to help me and even located the display frame so I could still give the perfect present. Their exceptional customer service truly stood out — I highly recommend this store!

Wonderful experience. Love here. Always like Pattery Barn. I have bought my sofa and dinning room table here. Last forever.

I bought a sectional with Pottery Barn and they promised the delivery for May 13- 27, it is late and they don’t have a clue when it is goin to be delivered. Their customer service is terrible. Nobody helps me, they are lost, totally disorganized. I have a long planned vacation, I am not going to be home for few weeks and when I am back we will have guests. Are they going to seat at the floor? I asked my money back and they refused. No sofa, no money, expensive stuff, $6.2K they really don’t care. Stay away from Pottery Barn, not a store that can be trusted.

Knowledgeable, friendly staff who go above and beyond in helping the customer. Of all the PB that I have visited, this is hands down the best!

I ordered flatware from PB back in July... partially paid on a giftcard $190, I owed $19. I provided my debit card to be charged. They said they would ship to me. Its now 3 months later and I have yet to receive my product. I've called every other week for 3 months... on the phone with them 90 mins at a time. They have stolen my money at this point. I'm so very disappointed in their customer service. For what they charge for goods this is absolutely unacceptable.

Amazing customer service. Was going back and forth with corporate customer service on a warranty issue. Decided to head to the store. John Paul cleaned it all up in less than 10 minutes. Great in store customer service experience!!!! Plus all the sales associates were pleasant, welcoming, and were generally interested in solving my issue. Great store because of great people!!!

We had gone into another location and we were dismissed pretty quickly and when I asked if they had the leaf to the table to see it the lady treated me like I was asking for the world to the point where I apologized profusely to her for asking. What a difference a location makes!!! Came to Glenn Mills to place the order and EVERYONE was friendly, fun, kind and helpful. There was an issue with my payment and everyone helped to fix it. I can’t wait to get my table and I can’t wait to shop here for our next piece of furniture! Thank you Elissa and everyone for being so kind…

I visited this location yesterday and Fay was incredibly helpful. I came in to look at fabric samples for a chair I wanted to order. Although the chair was from the Pottery Barn Kids website, she helped me quickly pull the fabric colors I wanted to see so that I could look at them in person and then order the chair on my own. There was also a big post-holiday sale with a ton of decorations and other items marked down, definitely worth checking out!

I ordered nightstands and a custom upholstered bed on July 28th delivery was Oct.20. The delivery was horrible the scraped-up my doorway and the headboard was torn. The drawers of the nightstand do not close or open easily and have to be slammed to close. I filed a complaint with Pottery Barn and had to sign for the delivery and fill out a form and send photos. I called the designer that sold me the pieces and left her a message never received a return call. I was then notified I was getting new nightstands and a new headboard. The headboard will not come till Jan. or Feb. This is a problem because we winter in FL. Pottery Barn said when they contact me regarding the delivery MAYBE the delivery company will hold it for me. I could also have someone accept the delivery but if anything is damage that is my problem because the person accepting the delivery is responsible. Pottery Barn Customer Service is iffy at best1 Dealing with them is very frustrating. Very disappointing I have been a good and loyal customer but that ends with this purchase!

I bought a sectional with Pottery Barn and they promised the delivery for May 13- 27, it is late and they don't have a clue when it is goin to be delivered. Their customer service is terrible. Nobody helps me, they are lost, totally disorganized. I have a long planned vacation, I am not going to be home for few weeks and when I am back we will have guests. Are they going to seat at the floor? I asked my money back and they refused. No sofa, no money, expensive stuff, $6.2K they really don't care. Stay away from Pottery Barn, not a store that can be trusted.

Please do not buy from pottery Ban. I bought a sofa in September and am still trying to get them to come pick it up as they delivered the wrong sofa. Not less than fifteen calls and no one can help but a supervisor. Supervisor never calls you back which means I am now out $1,800

I visited to exchange an item. The store was not crowded. I was waiting behind two folks being served by two store employees. When the one employee frees up, she walked away. Waited a no tmr, the employee came back, ignored me, and helped someone else while I waited. WILL NEVER VISIT THIS LOCATION AGAIN!

Manager is less than helpful and unwilling to help paying customers. Stay away from this location and store in general. Rude customer service.

This is the worst pottery barn ever. Customer service is non existent. The sales individuals are the most pretentious and rude cashiers ever encountered - for no reason. Check yourselves. You work at pottery barn - in the suburbs. Done with even trying to explain to the individuals here how bad it is - going to corporate.

I called the store today to ask for a 1 day extension for an item I ordered and had held for pickup. The employee that answered the phone was so rude and sounded as if I was annoying him with my request. I'm not even confident my request will be honored based on the conversation. Poor customer service sounds like a trend at this location.

This is the worst PB I've ever been in...their staff is extremely rude, incompetent, and worst of all, if you have the audacity to ask a question they look down at you! I made a huge purchase, it was a nightmare getting the correct details, and ending up going to the Christiana Mall Store to correct the order! The folks at Christiana were so helpful and nice- the only reason I didn't cancel the entire order.

I've been to several PB's and every time I go in I get treated like I don't exist. I know it's because of my color because I got COMPLETELY IGNORED by their personnel. (when you've been in brown skin all your life YOU KNOW) Walked around entire store, picked up things, looked interested and NOTHING. I've been to much more higher end stores (Tiffany's, Arhaus) and get treated with kindness and respect from associates. All in all, wasn't meant to spend my money there, and believe me I was planning on spending since I just bought a new home. Pottery Barn if you're reading this, your employees need to realize that judging a person based on appearance will get you nothing, except disappointed customers who write bad reviews about the company. BTW both Glen Mills, PA and Christiana, DE locales have THE RUDEST PEOPLE working for you. I hope you care enough to do something about it.

Went in today for assistance with a bed we saw on line. When we asked about " white glove" delivery assistance, they were rude, and barely looked up from the register. Wound up buying a complete bedroom , chair and china cabinet from other vendors: lost a good sale and potential other business.