Pottery Barn

We paid $6k for this couch 3 years ago. Told the sales rep we had 4 dogs and they said this was the toughest fabric they had and would stand up to our dogs. The stuffing material is garbage and has to be punched back into shape but still looks terrible. If you have pets that like to hang out with you on your couch, this is NOT the couch for you, especially for the money we spent on it. We regret it everyday and won't ever trust that if your buy something from Pottery Barn that it is high quality. High price does not mean high quality.

I love Pottery Barn’s beautiful high in relaxing quality furniture. I particularly love Pottery Barn’s relaxing style sofas. Pottery Barn selections is definitely my style, high quality, great atmosphere and exceptionally comfortable. I absolutely love the new location in The Virginia Beach Town Center. Be prepared to wait for your special delivery.

Pottery Barn has all the beautiful designs! They have been the epitome of what I have dreamed of filling my home with, unfortunately it has by FAR the WORST customer service resolve. We bought the Sausalito 70” double vanity and we received the product three months later with a broken backsplash. They requested we send pictures of the damage, and we did. Weeks went by and they requested more pictures, so we sent them. They told us they would send us a new backsplash, so we went ahead and hooked up our vanity to plumbing. I have waited months and have spoken to several customer service personnel for some resolve. They eventually called to confirm we would be home for the delivery and to my surprise they sent an entire new vanity and wanted to pick up the old one which was already connected to plumbing, bc they said they’d send us the ONE broken piece of back splash. I refused the new sink but asked for the one part that I needed and they said “No, you need to contact Pottery Barn.” It’s been 3 months since we ordered this and I still have the broken piece and now they are only willing to credit me $300 store credit or $180 back to credit card. Mind you, this was a 4k piece of furniture! This has not been my only issue, unfortunately. We also purchased the King size Seadrift bed frame which has its own issues starting from our purchase date to damaged at delivery. No resolve and we have spent a LOT of money with them- NO MORE! Poorly made, easily destructible and TERRIBLE RESOLVE. 👎🏼👎🏼👎🏼!!!

Very nice atmosphere when you walk in. Everything was very Chic and modern. Some prices were great, some a little high. Good place to find ideas on how to decorate your place. Would come here when it's time for us.

I purchased a floor model table lamp and received excellent assistance from Toni with that and my other inquiries about the Rockport end table and coffee table. At checkout, that is where the problem began. At checkout there was a discrepancy as to whether or not the sales price included the lamp shade. While that was being sorted out, another associate that I have worked with in the past removed the harp from the lamp shade. I thought she was wrapping it, but I am not certain what she did with it. After it was decided how I would be charged for the lamp including the lamp shade, Toni bagged the lamp shade and went to the back to wrap my lamp. I paid for the lamp with the shade and leave. I get home and set up the lamp, look for the harp, and it is not in the bag with lamp shade nor attached to the lamp. What in the world can I do with a lamp shade with no harp. So, I called the store and explained that I was there about an hour ago and what happened. I spoke to AJ. He was quite helpful. He checked with his co-workers but no seemed to know what happened to the harp. I was asked repeatedly to check the bag and the lamp. Since the harp is the piece that allows you to connect the shade to the lamp and is metal, it would be easy to find if it is in the bag or attached to the lamp. Nonetheless, I triple checked the bag and there was no harp. I was placed on hold 4 times while AJ constantly asked about where my harp was. I told AJ about the associate that had taken the harp from shade. However, no one knows what happened to it, and the associate that had taken it from the shade had convenient amnesia as to not handling it. Really?!?! AJ told me that he would look for a harp and would call me back. He called back and left me a message. He claims he could not find a harp in the store, and that I could return the lamp. There were other harps in the store. Sadly, they did not want to damage out my lamp shade and give me a new one with a harp. That is fine. After the lack of willingness to just give me a harp, I will be returning the lamp and the lamp shade, and I will not make any future purchases from that store again.

They live up to their reputation. They deliver quality furniture and an updated style that appeals to a large cross section of buyers. Just north of middle of the road. I love going to their showrooms (stores), everything goes with everything else, and they create a mesmerizing optical experience.

I have shopped at Pottery Barn for many years and have a credit card with them so that I can earn the 10% back rewards program they offer. I have had many issues with this program but mostly recently was the worst. I purchased a rug in April 2022. I used $240 of “rewards” to pay a portion of the cost. Immediately after ordering I was told the rug is on back order. November 2022, the order was cancelled due to no more stock. I call to ask about reward portion of payment and told I would get merchandise credit. Fast forward to April 2023 after numerous calls and emails, multiple excuses and blaming others of why I haven’t received it I am finally dealing with a manager who seems to be able to resolve this. I am told a merchandise credit has been held up in some refund type department but is on the way. She even verified my address since it was going to be mailed to me. Now, May 2023 still no credit and more calls and e-mails. I get an email from manager I thought was resolving the issue stating that rewards went back to original certificate and hopefully I still have them and they did not expire or they would be invalid. Heck no I don’t still have them from a year ago and they did expire even before the rug was cancelled since they don’t last very long. This email did have the managers phone number and extension but unfortunately she has yet to answer my call. As much as it saddens me I am boycotting Pottery Barn.

If I could leave a no star I would. What a horrible experience. I feel like I got ripped off and scammed. Ordered 2 leather seats and a couch. Couch came defective, like I've seen with many other comments and reviews. After the 2nd defective one came we started the process of a refund. I want to shoot myself in the face after this experience. The fact that we were paying the payments on the Pottery Barn CC, its been 3 months of back and forth on the phone for at least an hour each time to get them to process the refund. Representatives are told a script that it will be any day to ok 3-5 business days, but you may need to call back....I will for sure be reporting to BBB, which I'm not sure what will do to help, other than warn other consumers to not shop there. Do not walk but run to another store for furniture. Not only is what's shown in the store not match what you get at home, but the return policy you might as well burn the money!!